Deactivating after software was uninstalled and PC is gone
I had PSE 9 and PRE 9 installed on a Dell laptop. Later I sold it after re-formatting the hard drive. I then loaded version 9 of the apps on my new Dell desktop PC.
Then recently, I purchased and installed PSE 10 and PRE 10. I uninstalled version 9 from the desktop before installing version 10.
I took version 9 to work to use it there. However, since I had previously installed it on my two personal computers and then uninstalled it without realizing I had to first deactivate it, I cannot use it at work.
So, how can I deactivate the version 9 license with Adobe when I can no longer re-install it on the original computers?
Denny Knepper
Newville, PA
Hi Denny--you'll need to get Customer Service to help you with this issue. You can't resolve it online. Try our chat support at http://adobe.ly/v6wfLL. That particular link is for agents who specialize in activation issues.
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My iPhone 5was stolen but unfortunately I installed the find my phone app after it was stolen
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!) -
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