Dear Apple Customer, This is an automatic message sent by our Security System to let you know that you have 48 hours to confirm your account information. Your Apple account has been frozen because we are unable to validate your account information
Email scam on my iPhone
Welcome to Apple Support Communities
Delete the mail. If you are using iCloud as the mail provider, see > http://support.apple.com/kb/ts4019
Similar Messages
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i have recieved an email saying it is an email from apple saying
his is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
Your itunes account has been frozen because we are unable to validate your account information.
Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted. This will help protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account details please click on the link below and follow the instructions.
Click Here To Validate Your Account.
We apologise for any inconvenience caused.
my account is not frozen and i do not know if this is a genuine email. anyone else experienced this
thanksIt's a phishing attempt to get your account id and password, the 'validate' link on that page isn't an Apple website (there are similar phishing attempts regularly posted on here) - you could forward the email to Apple : [email protected]
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Your Apple account has been frozen because we are unable to validate your account information
hi,
i've got spam (?) mails every other day.
title:
Your Apple account has been frozen because we are unable to validate your account information
Your apple account has been disabled
the layout of the mail looks quite good that's why i am asking
thanks
retoYes, it will be spam. Do not divulge any personal or financial information.
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Order has been canceled because we were unable to verify your information.
I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!
Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely, -
So does know how to get it backk??
Cause its really annoying me, it has been this way for a while and because its disabled thta means i cant update anything or get any apps, even the free ones!
All my friends are donwloading thing and they say "why dont you download it?"
and i have to explain it to them[which takes ages] and then they just say 2 why dont you download it on your computer them upload it from your computer to yout ipod?" then i have to say AGAIN that my account is disabled so i cant even do that!!
please help me, if you know what is going on
On the IPod 4Have you tried the links on this page : http://www.apple.com/support/appleid/ ?
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My apple id has been disabled because of 'fraud itunes gift certs'
I purchased the gift codes online at a cheap price without knowing that there is existence of such fraud. so after a week or so, ive found my id to be disabled.
at first i thought maybe it was due to security problem or something. so i searched for the solution online and i found out the problem was due to gift certs redeemed to my id to be fraud. it seems that there are people who faced the same problem, but after contacting the itunes representative their account had been reenabled (although the remaining balance were deducted, but nvm)
contacted the representative thru expresslane, but to my surprise she did not want to reenable my account. she kept telling me to create a new id.
i purchased apps worth more than $200 (mostly medical apps, dictionary, productivity apps) and im not willing to abandon the account, and i told her about others who faced the same problem but had their accounts reenabled back.
i also tried to ask her which of the gift certs codes were problematic so that i can get refund from the seller but she was not willing to give out further details about the codes.
my last reply to her was almost 3 days ago, but im yet to receive any reply from her. i tried to get new ticket support thru expresslane and no reply as well (although i do receive the ticket number from the automated reply)
please help.Sorry, but there is nothing anyone here can do for you, we just being fellow users. If the iTunes Store will not reactivate your account, then you're probably stuck. Why some accounts have been re-enabled while yours has not I can't say not knowing all the factors involved. If the iTunes Store will no longer respond to you, though, then I'm afraid you have your answer.
You can try calling the Apple tech support line, asking to speak with someone in Customer Relations, and explaining the situation to that person and asking if they can help. But if they can't, then you're at a dead end. This is the danger you assumed when you purchased gift codes from some unauthorized source.
Regards. -
TS2446 My apple ID has been disabled because I could not remember my security question answers
How can I reset my security questions I forgot the answers and can't use my iTunes voucher
You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
For your ecurity questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get the account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
Why is my phone saying my apple id has been disabled????????????????????????????
im back with another problem, i wasnt able to download apps with my debit card so i switched cards it let me download 2 apps and now its saying my apple id has been disabled WHY????????????????????
It says your Apple ID has been disabled because your Apple ID has been disabled. This is usually because Apple's iTunes store thinks that your account has been compromised. You need to contactiTunes store support.
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My Apple ID has been disabled. Does anyone know how to get it reinstated
My Apple ID has been disabled because there were some unauthorized charges to my ITunes account and I filed a clamp with my bank but now I can't update or download anything. I went to the Applenstore by my house and they couldn't help me. Does anyone know how to restore a disabled Apple ID?
SEe the "more like this" section on the right side of this page. Your question has been asked and answered hundreds of times.
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TS2446 apple id has been locked
my apple ID has been locked because i answered the security questions wrong to many times. How do i unlock it?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I'm getting this message " We are unable to validate this serial number for Lightroom . Please contact Customer Support " when installing on my Mac
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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I got this error message when I want to activate the CS6. The error message is "We are unable to validate this serial number for CS6 Design and web Premium. Please contact "Customer Support ""
Hi islandschool,
Please try the suggestion given in the link:- http://helpx.adobe.com/creative-suite/kb/unable-validate-serial-number-ccm.html
Regards,
Sarika -
I purchased a download version of Lightroom 6 from Amazon and when i write the license key number i'm getting this message " We are unable to validate this serial number for adobe Lightroom. Please contact Customer Support. "
contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html
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Is this a real Apple email?
Dear Customer,
We're constantly working to make our clients safer and our services more convenient for our customers. Your account has been frozen temporarily in order to protect it.
The account will continue to be frozen until it is approved And Validated . Once you have updated your account records, your information will be confirmed and your account will start to work as normal once again.
Confirm Now >
Wondering why you got this email? It's sent when someone adds or changes a contact email address in your account. If you didn't do this, don't worry. Your email address cannot be used as a contact address in your ID without your verification.
Sincerely,
Customer SupportDennis,
Definitely a phishing email. "Confirm Now" is linked to:
Read Identifying fraudulent "phishing" email - Apple Support. It will help you identify and report fraudulent email.
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