Received email sayingYour itunes account has been frozen because we are unable to validate your account information. how do i know if its from apple or a scam. my itune is working fine
i have recieved an email saying it is an email from apple saying
his is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
Your itunes account has been frozen because we are unable to validate your account information.
Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted. This will help protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account details please click on the link below and follow the instructions.
Click Here To Validate Your Account.
We apologise for any inconvenience caused.
my account is not frozen and i do not know if this is a genuine email. anyone else experienced this
thanks
It's a phishing attempt to get your account id and password, the 'validate' link on that page isn't an Apple website (there are similar phishing attempts regularly posted on here) - you could forward the email to Apple : [email protected]
Similar Messages
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Your Apple account has been frozen because we are unable to validate your account information
hi,
i've got spam (?) mails every other day.
title:
Your Apple account has been frozen because we are unable to validate your account information
Your apple account has been disabled
the layout of the mail looks quite good that's why i am asking
thanks
retoYes, it will be spam. Do not divulge any personal or financial information.
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Email scam on my iPhone
Welcome to Apple Support Communities
Delete the mail. If you are using iCloud as the mail provider, see > http://support.apple.com/kb/ts4019 -
Order has been canceled because we were unable to verify your information.
I tried ordering a Macbook Air yesterday several times, but it keeps saying "your order has been canceled because we were unable to verify your information." I used some egiftcards for some of the balance and credit card for the rest. I tried several different credit cards but this keeps happening, and it doesn't work to go into the store because they said they couldn't take my egiftcards there. I called customer service and they had no idea. They said the relevant team will do "an investigation" and call me back when it's complete, but who knows how long that will take. I'm getting ready to go to China to give my cousin the laptop and I got the gift cards just for this purchase. So if I don't get this sorted out soon, I'm stuck with over $900 in gift cards I'll never use. Can someone please help?!
Good morning rachel87,
It is very kind of you to want to purchase a MacBook Air for your cousin in China, and it sounds like you may have purchase quite a bit in e-gift cards to do so. I can understand how disappointing and frustrating it may be not to be able to complete this purchase before you return. Given this information, I would like to let you know that purchases made with us are intended for use in the United States.
With that said, I was able to locate a couple of canceled orders using the email address you registered with the forum. I am going to reach out to our support teams to see if we can further research the issues behind your order cancelations. Once I have more information for you, I will be sure to reach out to you right away. In the meantime, your patience is greatly appreciated!
Sincerely, -
Is this a real Apple email?
Dear Customer,
We're constantly working to make our clients safer and our services more convenient for our customers. Your account has been frozen temporarily in order to protect it.
The account will continue to be frozen until it is approved And Validated . Once you have updated your account records, your information will be confirmed and your account will start to work as normal once again.
Confirm Now >
Wondering why you got this email? It's sent when someone adds or changes a contact email address in your account. If you didn't do this, don't worry. Your email address cannot be used as a contact address in your ID without your verification.
Sincerely,
Customer SupportDennis,
Definitely a phishing email. "Confirm Now" is linked to:
Read Identifying fraudulent "phishing" email - Apple Support. It will help you identify and report fraudulent email. -
48hours to confirm my account information and that my account has been frozen?
I have received an email telling me I have 48hours to confirm my account information and that my account has been frozen, is this legit or an email to completely ignore? Usually I know when its one to leave but I'm unsure with this one.
Thanks in advance.
KatherineMost likely a scam/phishing attempt.
Learn how to identify fraudulent "phishing" email:
http://support.apple.com/kb/HT4933?viewlocale=en_US
How to report phishing scams to Apple:
via email to: [email protected] -
My e-mail account has been frozen for security reasons. I do not have a rescue e-mail address on file so when I try to reset my password the instructions are sent to the e-mail address that is frozen. How can I get Apple to remove the frozen status from my e-mail account?
<Email Edited by Host> Account Security Team (AST)
Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team. -
is the notification I have recievied that my iTunes/icloud Account has been temporarily suspended until I can certify my Icloud account details in fact a hoax/spam ? Is that likely?
Simple Apple do not email you unless you initiated the reason and they use your name
Change to two step verification for ensured security
Frequently asked questions about two-step verification for Apple ID
and this
Frequently asked questions about Apple ID -
my account has been hacked and there are itunes purchases posted to my cc. how do I shut down? help please!
Have you contacted your card issuer to cancel that card and changed your iTunes account password ? You can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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Dear , please help me to solve my problem in activating my iPhone
Where I lost it since 3 months and when found it cannot activating my ID
Where give me (Your Apple ID has been disabled for security reasons. To enable your account, reset your password at applied.apple.com)
And try to reset my password but cannot please help me where am a poor man and cannot pay another money to solving this problem to any one
My iPhone data
Ime: ****
Model: A1332
FCC ID : BCG-E2380A
IC: 579C-E2380A
MY id at cloud ****
Password ( ****)
My country : Egypt
MY EMAIL : ****
Tell no: ****
<Personal Information Edited By Host>The following may help:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears - Apple Support
If you didn't receive your Apple ID verification or reset email - Apple Support -
When i go to sign into apple id it says "We apologize but we are unable to verify your account information online". When i go to "Not sure if you have an Apple ID?" It says "We apologize but we are unable to verify your account information online" When i try to sign in with my email it says "you already have an account????
Might I suggest a password reset?
Maybe you can click on the Reset Password link instead of trying to log in at appleid.apple.com.
I'm not sure if that would work, but its worth a try.
~Lt. Leviathan -
The details are in the question. Receiving error message that my account has been suspended. Looking for a phone number to call and speak to someone. Or, please have someone call me at '''*removed*'''.
'''Phone number removed by moderator to protect privacy'''Note that mozilla does not have a phone number and would never charge for services, if there is a page that says so, its a lie.
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I am receiving emails on my Dell computer/Microsoft XP software that are addressed to my deceased husband. I don't have any idea as to what the hardware product serial number is. How can I delete the iCloud account?
You can't delete an iCloud account, you can only stop using it. Is email addressed to him coming to your email address or his?
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HT5312 my account has been frozen and i cant rest it or rest my security questions
i need help to rest mt security questions so i can acess my account again
If your account is disabled then you may be able to re-enable it via this page : http://iforgot.apple.com
For your security questions, the page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should let you reset them.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
The ony place I have been able to send and receive email since the launch of iCloud has been the icloud website. I wasn't able to send email from my iphone 3gs or apple mail at all until today, now it finally appears to let me send email but it never arrives to its destination.
I can send an email from the icloud website without issue, and email sent from my icloud account using my iphone 3gs and apple mail seems to send fine and without error but who knows where it goes.
Has anyone else experienced this issue?
Thanks!
CharlesI figured out how to fix it... if anyone else has this problem, go to Outlook > Preferences > Accounts > select the IMAP account > Advanced > Folders and for "Store Sent Messages in this Folder:" select "Sent Messages (Server)."
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