Deposit cancellation

Hi,
My client creating the deposit as soon as he deposit the check in the bank.But outstation checks take time to clear
If the check bounces then he has to cancel the deposit but it is unable to cancel the deposit on the date on which it was created
If he cancel's in recent date there will be a mismatch in book keeping
Is there any option for the deposit to cancel like incoming payments i.e while cancelling, system asks whether to cancel in original date or today's date?
currently they are posting journal entry to create this, but issue is it is not possible to see this journal entry while running ageing report using 'sales employee' tab as this selection considers only the open invoices
How can i handle this?
Thanks
Md.nazeer Shaikh

Hi Nazeer,
This is the behavior of the system.
The provision to cancel in original date/system date is provided in Incoming Payment because the customer would be asking for the statement of the accounts,where the customer need not know whether the cheques given has been cleared or not.
The role of customer ends here creating impact in the accounting.
When comes to the Deposit,the role of bank appears in which later we need to reconcile our books with the bank statement.
For your case check whether the following workaround suits for you
There is an checkbox option in the deposit screen-Reconcile Amounts after Deposit
if you uncheck this checkbox and add the deposit document,it will not reconcile the Incoming payment and the deposit entry.
So the from the bank statement when customer knows whether the cheque has been realized or not,he need to manually reconcile the incoming payment and the deposit entry.
Here the user needs to enter the reconciliation date as the original date.
Hope this is helpful!

Similar Messages

Error when trying to cancel an incoming payment using a Credit Card

I have searched and tried several things but I cannot seem to cancel an incoming payment when the credit card tab was used. I have tried to cancel before deposits, after the deposit (cancelling the deposit and then trying to cancel the inc. payment) but I still get the error. I have yet to see any post that will give a good process on how to fix this error.
I did change the general settings for the credit voucher from automatic to manual in hopes that this will help future postings but I need the prior ones corrected that were made with the credit voucher option set to automatic.

Hi Joanne
I was searching in fórums and I found:
Cannot cancel Incoming Payment. One of the credit vouchers were cashed.
Re: How to avoid "Unable to cancel payment. Credit voucher already cashed" err
Cancel Incoming Payment (if Pay by credit card)
Problem Reversing a Credit Card Payment
Perhaps the easiest solution is changing the server date and making the operations to cancel the incoming payment.
Kind regards
Agustín Marcos Cividanes

Problem Reversing a Credit Card Payment

I am having a problem reversing a Credit Card payment. Here is the the steps tha led up to the probplem:
1) Applied Payment to an Invoice, paying the total of the Invoice using the Payment Means of Credit Card
2) In Deposits, selected the Credit Card tab and selected the Payment to be deposited and Updated the Deposit.
3) Brought the updated Deposit up, Clicked Data, selected Cancel and Canceled the Deposit.
This worked well
Here is were I have a problem
4) Brought the Incoming Payment that was deposited and then had the deposit Cancelled, clicked Data and selected Cancel,
when prompted for Transaction Cancelation date, first selected Origional Document date, then selected CUrrent System date,
but received the same message "Can Not Cancelled. One of Credit Vouchers was cashed".
I tried to reverse the Transaction the same day it was orrigionally applied.
Any odeas why I can not reverse a credit card payment BUT if I selected Check as the Payment method, I am allowed to reverse the Check?
I am currently running SAP B1 2007 SP00 PL47
Thanks In advance!!!
Dana

Hi,
Julie is correct. The setting is found in Admin/Setup/Banking - Credit Card Payment - Setup window. The "Payment After" field (Days/Month) is what determines whether the payment may be cancelled/reversed. Once the number of days/months indicated have passed, you cannot cancel the incoming payment transaction.
Heather

Change bill of exchange from Deposit to Cancelled

Hello,
I have a question about bill of exchange.
I have bill of exchange in Deposit status and I want to change to Cancelled status.
The scenario is:
- all bill of exchange are from 2006.
- my customer wants to change them to Cancelled status in 2009. The journal entries will be in 12/10/2009.
- 2006, 2007 and 2008 are closed.
What steps do we have to do?
Is this possible to do in SAP B1 SP01 PL07?
Kind regards.
Agustín Marcos Cividanes

Dear Augustin,
after reading the issue described and testing it in my test environment, it is not possible to do the procedure required. As the document was created in 2006 (for example), and the BOE status is Deposit, when you try to cancel it (sent to the cancel drawer) using a date after 2006, the system will return an error message "Date deviates from permissible range [Journal Entry - Value Date] [Message 173-11]".
The workaround that I found out is to cancel the BOE (already included in the system which has the status Deposit) using the same date as the document creation. After that, you go to the Payment screen, receive/pay the same document using a date of 2009. You then return to the BOE Management screen and cancel the BOE created above using the current date.
Please, do not forget to unlock all the periods involved in the transactions.
Hope the workaround helps you solving the issue.
Regards,
Wesley Honorato

Reallocating Incoming Payments without cancelling deposit

There does need to be a method whereby incoming payments can be allocated to different invoices without having to go back and cancel the deposit.
If Credit vouchers are submitted automatically, the incoming payment is unable to be cancelled at all, making a simple task very complicated.
Sometimes deposits include many cheques which also makes the process difficult.
Users who are authorised to allocate payments / process incoming payments are not usually authorised to deposit funds, or to cancel deposits.
It is frequent that a payment can't be exactly matched at the time of receipt, and the remittance advice arrives at a later time

There is no provision for this requirement other than Journal Entry.

Change Deposit to Cancelled

Hello,
I have a question about bill of exchange.
I have bill of exchange in Deposit status and I want to change to Cancelled status.
The scenario is:
- all bill of exchange are from 2006.
- my customer wants to change to Cancelled status in 2009. The journal entries will be in 12/10/2009.
- 2006, 2007 and 2008 are closed.
What steps do we have to do?
Is this possible to do in SAP B1 SP01 PL07?
Kind regards.
Agustín Marcos Cividanes

Abierto en este foro por error

How do you cancel a "credit card" (incoming payment, deposit)

Hi
How do you cancel a credit card payment
customer cancelled the deposit than the credit card summary, went to cancel incoming payment and it will not "no records found in credit card management"
how do we do it and if the above incorrect how do we fix it

Hi,
Check the following thread :
[Cancel Incoming payment|Re: Cannot cancel incoming payment]
Regards,
Jitin

How to cancel cheque deposit which is bounced

We are depositing cheque into our Bank after posting Incoming payment. Now after 4 days we come to know that the cheque is bounced. How to track this & cancel the transaction?
Kindly tell me the process how to deal with cheque bouncing in SAP B1.

I had posted multiple cheques in one Incoming Payment document. After posting the Incoming Payment, we went to Depost screen. We deposited the cheques into the relevant bank accounts. After 3 days I found that 2 cheques have bounced. Now I am going to Banking --> Outgoing Payments --> Void Checks for Payment .
I am trying to find the cheque number from there. And trying to reverse the cheque. But it is showing the error- No Matching Records Found.
Please advice what exactly we have to do?

Cancellation of Sale Order

Hi all,
I have an issue with SD/FI.   The details are given below:
I would like to cancel a Sales Order due to wrong sold-to-party selected. There is an existing accounting document created.
How do I proceed with the cancellation of the Sales Order? I want to prevent this SO from being used.
This is the first transaction.   Actually, the Accounting document generated through Billing Document and the same was cleared against down payment.
Is it possible to cancel the Sale Order to change the sold-to-party without affecting the Sale Order.
As per my observation, it is not possible once the accounting document generated.
If we want to cancel the Sale Order, is it possible?
Reverse the clearing document, down payment document & billing document.
Then cancel the billing document.
Hence, we can cancel the Sale Order.
It will affect the previous period balances.   Is it correct??
Can any one give some guidelines. Whether I am correct or not??
Thanks & Regards,
SAP

Thanks for all your efforts and replies.
As per discussion, I convinced to make JV for subsequent adjustment.
How to protect the concern sale order to avoid future use.
I hv tested in SO through development after selecting "Cancel Sales Deal" in the field Reason for Rejection.
Tried for billing and it is not allowing.
Can I suggest this methodology??
Pls note that there is no sales scenario.    The contract and deposit money transactions handled
through SD.
Please give your opinon or give some more stop to prevent the SO.
Regards,
SAP

Should I cancel or not???

BT/Openworld have cancelled my installation 3 times now.
First time I hadn’t received the Hub the day before the installation so I called them and was told the order had been cancelled, as I hadn’t paid a £50.00 deposit. At no time was I asked or told I would need to pay this. Was told I would have to do a new order, which I did and was given a new date 23rd May, 2 weeks later (also wasn’t asked to pay a deposit again). Told the Sales Agent this was no good as it should have been installed in the next couple of days and that my current Internet would be cut off as per the original date. I was told this wouldn’t be a problem as she would get this FAST TRAKED through and would call me the following day with a better date. Next day no call, so I called them and was told that they couldn’t do a better date. Told them that would leave me with no Internet and my children needed it for Exam revision. After many hours of calls they said no they wouldn’t do an earlier date and the best they could do was send me a dongle to connect with until it was sorted.
Got the dongle and found there was only a very weak signal here to connect to and this was slow and keeps disconnecting. After less than a day using it, it ran out of credit and I found that I would have to pay for it to be topped up! Called them again and they agreed to credit me back.
Got me Hub 2 days before new date so thought great things are looking up. Morning of installation an engineer came and put the Phone line in. Fortunately I opened the door when he was just outside as he was told he only had to connect the line at the box at the end of the road, not connect the line inside or anything. When he had finished I asked what about the Infinity broadband? He didn’t have on order to do that but he would ring his boss and get the job number to do it. Came back and told me there was no order for the Broadband but that could mean that someone else was already on there way to do it. Went and called BT again to check and was told that the phone engineers cant install the broadband and that another engineer would be out to me before 1pm.
1 pm came and went no engineer. Then followed 3 hours of calls going round and round with me been cut off numerous times before I finally get told was Openworlds fault and that someone would be with me the following morning to install it.
Later then afternoon I get a text saying that the new engineer would be coming on the 29th. So yet again I rang back only to get the same merry go round of calls and getting cut off. Eventually somebody in the Cancellation dept. dealt with my call but still couldn’t get another better date.
So now I’m wondering if I have had this much trouble before it gets installed is it worth me sticking it out or should I go back to VirginMedia?

Hi and welcome to the forum, sorry to hear about all the issues your having there. I would suggest you contact the mods here: https://bt.custhelp.com/app/contact_email/c/4951
It takes up to 3 days to get a response from them either by email or phone, they are a specialist care team who are really good at getting issues resolved.
If you want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution

My Super smash bros Wii U pre order because i pre ordered in store and placed a $5 deposit

Let me share what I was told when I arrived at best buy store. By the way I will file a complaint to corporate about this and will see about filing it to better business bureau... I pre ordered my smash brothers bundle in store ( couldn't do it online because there are issues with my account for a year now and after numerous calls to fix it which I have been given so many ticket numbers,best buy just cant fix their own mistakes). I arrive at the store to pick up my pre order and the employee responds with a dissapointing tone"don't tell me you preordered the bundle." the employee just walks back and forth. She then asks her co-worker which she then tells me "we don't have your preorder...we only filled orders for the people who preordered online and fully paid the game." I asked for a manager and told him this is the second time best buy has messed up my pre orders and provide me with poor service. He then says that they only filled the orders from online purchases and who paid in full which makes me feel like I didn't matter only because I placed a $5.00 deposit to guarantee my copy.overall I received poor customer service, he did not own the situation and didn't offer at least some type of compensation to a "former" loyal elite customer. In general, best buy has given me poor service throughout the year by not fixing my ability to order online for a year, messing up my pre order of Mario kart 8 by charging me for the free $10 gift card which was supposed to be free for pre ordering the game and then refusing to give me a refund for the $10 charge, and finally telling me that even though I pre ordered, because I didn't pay the bundle in full I don't get my copy at all... Not even a phone call,common courtesy to notify me. This is it! Best buy will never get business from me and I will never recomment it to anyone. Amazon on the other hand does everything right, and owns the situations and strive to make things right.Amazon is now my go to for shopping all electronic and entertainment needs. Amazon even allowed me to place a new order for the bundle and will receive it next week versus best buy saying " we don't know when we will get them." In short I cancelled my pre order from best buy and took my business elsewhere. Finally when I asked the supervisor for corporate's contact information, he refused to provide it. Now I need to check online and hunt down that information

Hello redrevolver4,
Thank you for pre-ordering from Best Buy, and thank you for sharing your experience with us. We as moderators on the forum work at the corporate office, and I am happy to talk to you today.
Reading through your description of events I can certainly understand why you would be disappointed. It is not our intent to leave any customers out when they pre-order a product with us. While we are working to fulfill our in-store pre-orders that were not yet completed, I can also understand your desire to cancel the order and go where you could get an order shipped out to you. I am sorry that was not us this time.
I will certainly document your feedback so that we can learn from it and ensure that our stores are adequately equipped to fulfill orders as our first priority, but provide all care and courtesy when things don't go quite as intended.
I did have one more question for you, though, and I will be sending you a private message with that. Please watch for that message from me shortly.
Thank you,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Security Deposit - Horrible Costumer service

Let me tell about my horrible story in with verizon Service.
I have taken verizon triple play two year plan and cancelled my service within 1 month of satisfaction period and it has been two months and i have not recieved my security deposit i have paid. i have been contacting the costumer service departments and been transferred one to other departments from months on and nothing has happend.
Did anyone faced the similar issues?

Hello oneselfdenied-
I apologize for the lateness of this reply; we have been extremely backlogged through the holidays and are trying to get caught up. I can certainly understand your frustration at being on hold with our Destin, FL store for so long, only to be hung up on. Once is bad enough, but for it to happen a second time would certainly have my blood boiling.
While the stores can definitely be extremely busy at times, we do expect our stores to make every effort to answer their phones in a timely manner. I sincerely apologize that this was not your experience and I will be providing this feedback to the stores upper management for their review.
If I may make a suggestion for the future, you do also have the option to check BestBuy.com for product availability at a specific store and may even be able to place an order for in-store pickup to ensure that you have it ready to go for you when you get to the store. This may help you avoid some of this potential frustration with any future items you wish to check the availability on in our stores.
I hope that this helps and thanks for posting!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

How to cancel incoming payment

dare all ,
when create incoming payment by credit card and it deposited then who to cancel incoming payment for open the A/R Invoice to create A/R credit Memo document.
I have cancel deposit document and when canceled incoming payment then (can not cancel . one of the credit voucher was cashed ) this error occurred.
Please give me the solution .
thanks
Arabinda
Edited by: Dreamlite International Pvt. Ltd on Feb 12, 2011 10:55 AM

Hi,
I had been going through this issue. All you can do for a deposited credit card payment is,
Create a similar payement with a negative amount and deposit it.
Regards,
Rakesh N

No refund after cancellation

Hi, I wonder if you can help?
I recently signed up with BT for Broadband, Phone and TV package after being given a ridiculous quote from my current provider to add BTSport, (for MotoGP coverage), to my package.My account was debited for £196.95 immediately.
After terminating my contract with my current provider, they subsequently called me and bettered BT's offer.
I subsequently cancelled my contract with BT. This all took place on 18th/19th Feb 2014.
Approximately 2 weeks later I still hadn't received a refund from BT so contacted them via the live chat section on their website. i asked about my refund and was asked to wait whilst the person went to check my account. I was told that they had now processed the refund and that I would receive the money in my account in 5 days. I asked what would have happened if I hadn't contacted them and was assured that the refund would have been processed in due course.
The responder's closing line on the chat said that the refund would be in my account in 10 days time!
No refund was received so I telephoned BT on 20th March asking where my money was. The person at the call centre again asked me to wait whilst they checked and came back with, 'I've processed your refund and the money will be in your account within 3 days'. I asked why it wasn't already in as promised and they claimed that there was a problem processing the refund.
I telephoned again on 23/3 and was told that the refund was given on 20/3, and that I would receive an E mail confirming that fact by the end of 23rd and that the money would be in my account within 3 days.
No E mail arrived.
The money has still not arrived in my account so I telephoned BT to ask where it was. I got the same runaround again, 'please give me one moment', (repeated at least 10 times), and was then told that the refund was now processed and that the money would be in my account in 5 days. I thanked the operator for her help and asked why she had just processed the refund when I had been told that it was already processed on 20th March. She couldn't answer that but said that the money would be back with me in 5 days. I asked to speak to her manager for an explanation why I keep being told the same thing and yet have not received my money back. She didn't sound too pleased but took my telephone number, (which must have already been in front of her?), for her manager to call me.
The manager, JIT SEN, called me and asked the problem, I explained and was subsequently cut off.
He called back straight away, apologising and said that he had checked and that the money would be with me in 5 days.
I asked why I keep getting told this and how come they keep processing the refund when I have been told that it was given on 20th March to which he replied that I would get my money back. I said that if I called again in 5 days time , would I get the same thing again to which his reply was, 'call in 7 days time as we can't process refunds at the weekend'. I again asked why the money was not in my account as it was now over a month since BT E mailed me cancelling the contract to which he replied, 'contact your bank'. I told him that the bank were not to blame if BT hadn't issued the refund to which his reply was, 'it's nothing to do with us, contact your bank'. I again told him that it was now over a month that BT had had my money to which his reply was, 'don't worry, you'll get your money back'.
Fortunately, I had the funds to re-sign with my former provider. What if I were someone who didn't have the funds and maybe went overdrawn to continue their broadband/phone connection? If they didn't have continuation they could have also lost their phone number.
Here's hoping you can help, thanks for listening.
Ian.

I cannot see, in that case, why you would have paid any money upfront, unless it was a security deposit of some sort?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Secuirty Deposit issue in upgrade project[ECC 6.0]

hi,
Good day guys.. hope every one is doing well. ive got custom prog., for secuirty deposit one which is FPSEC2 t.code. if the secuirity deposit is requested status then its going to Reversed in the fkk_ sec table or if its is partially paid then its going change to cleared in the fkk_sec table. cusotm prog is working in 4.7 but not in ECC,i think prob is with FKK_S_SECURITY_CHANGE function module when i run the custom prog for the requested document items then its goes to short dump & point to as below as
Plz send ur valuble advices..
CALL FUNCTION 'FKK_ROLLBACK_POSTING_MEMORY'.
    ROLLBACK WORK.
    MESSAGE X361 WITH MSGID MSGNO NTEXT(50) NTEXT+50(50).
In my cusotom prog., iam updating the requested document to reversed as below code as
select * from FKK_SEC into table I_FKK_SEC
           where VKONT = P_VKONT.
loop at I_FKK_SEC.
    call function 'FKK_DB_CASH_SECURITY_STATUS_GP'
     exporting
       X_SECURITY               = I_FKK_SEC-SECURITY
*   X_IGNORE_TFK042C         =
      importing
       Y_STATUS                 = V_SCODE
       Y_STATUS_TXT             = V_STATUS
      exceptions
        NOT_FOUND                = 1
        others                   = 2
    if SY-SUBRC <> 0.
* MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
*         WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
    endif.
    translate V_STATUS to upper case.
    if V_STATUS cs 'REQUESTED'
    or V_STATUS cs 'PARTIALLY PAID'.
      if V_STATUS cs 'REQUESTED'.
        V_AUTO-OKCODE = 'REV'.
        move-corresponding I_FKK_SEC to V_AUTO-SEC_D.
        V_AUTO-SEC_D-REV_REASON = '0006'.
        V_AUTO-USE = 'X'.                                   "LC20071121
        move-corresponding I_FKK_SEC to W_AUTO_SEC_C.
        append W_AUTO_SEC_C to V_AUTO-SEC_C.
        call function 'FKK_S_SECURITY_CHANGE'
          EXPORTING
            X_SECURITY     = I_FKK_SEC-SECURITY
            X_NO_DIALOG    = 'X'
            X_AUTO         = V_AUTO
            X_OBJ          = V_OBJ
          IMPORTING
            Y_DB_UPDATE    = V_UPDATE
          EXCEPTIONS
            NOT_FOUND      = 1
            FOREIGN_LOCK   = 2
            NOT_AUTHORIZED = 3
            GENERAL_FAULT = 4
            INPUT_ERROR    = 5
            others         = 6.
        if SY-SUBRC <> 0.
          message id SY-MSGID type SY-MSGTY number SY-MSGNO
                  with SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
        endif.
        if V_UPDATE = 'X'.
* security deposit reversed
        endif.
      else.
        V_OBJ-SEC-G-C_STATUS = V_SCODE.
        move-corresponding I_FKK_SEC to V_OBJ-SEC-G.
        append W_AUTO_SEC_C to V_OBJ-SEC-C.
        move-corresponding I_FKK_SEC to V_OBJ-AUTO-SEC_D.
        append W_AUTO_SEC_C to V_OBJ-AUTO-SEC_C.
        V_OBJ-AUTO-OKCODE = 'CLR'.
        call function 'FKK_O_SECURITY_ACTION'
          EXPORTING
            X_OKCODE       = 'CLR'
          CHANGING
            XY_OBJ         = V_OBJ
          EXCEPTIONS
            CANCELLED      = 1
            NOT_AUTHORIZED = 2
            others         = 3.
        if SY-SUBRC <> 0.
          message id SY-MSGID type SY-MSGTY number SY-MSGNO
                  with SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
        endif.
      endif.
    endif.
endloop.
Edited by: kiran29 on Apr 6, 2011 2:02 PM
Edited by: kiran29 on Apr 6, 2011 2:10 PM

Hi Kiran,
we did upgrade ECC 6.0 EHP4 SP7 ( IS-U and RM-CA ).
while using FPE1   Transaction we are getting dump.
Dumping happened exactly in this line.
MESSAGE X361 WITH MSGID MSGNO NTEXT(50) NTEXT+50(50).
Error analysis
    Short text of error message:
    Message was issued at an unpermissible point in time
    Long text of error message:
     Diagnosis
         The message previously issued was sent at a time that is not
         permitted. Changes to the database that belong together logically
         must not be interrupted through dialogs because otherwise
         inconsistent data may be created. In this case, you attempted to
         output message >1 003.
         The text of the message was
         Account determination not possible for key
     System Response
         The system stops the posting.
     Procedure
         Contact your system administrator.
     Procedure for System Administration
         If the program error occurred in an
         o   SAP standard program, enter a problem message
         o   Own program, correct the program
    Technical information about the message:
    Message class....... ">0"
    Number.............. 361
    Variable 1.......... ">1"
    Variable 2.......... 003
    Variable 3.......... "Account determination not possible for key"
    Variable 4.......... " "
Information on where terminated
    Termination occurred in the ABAP program "SAPLFKB0" - in
     "PROCESS_WITHOUT_MESSAGE".
    The main program was "SAPMFKP1 ".
    In the source code you have the termination point in line 274
    of the (Include) program "LFKB0FP0".
I am trying to find the reason for dumping by debugging.
till now i am not able to solve.
Kindly help me to give any tip to proceed further.
Thanks,
s

Deposit cancellation

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