Desktop Help Drops My Connection at Start-up

Hi
Everytime I start up my PC, shortly after everything loads up, my connection drops - it re-starts if I unplug/plug back in my wireless router and stays connected until next time I restart. Not a big deal but one of those things that really annoys.
I couldn't work out what was causing this until I uninstalled desktop help and it magically stopped - I reinstalled it again and it's back to dropping the connection.
Any bright ideas?

Hi.
Its not a answer why its happenning, but you have given yourself an answer as to what to do about it.
Uninstall it. Many on the forums will tell you that desktop help is more trouble than what it is worth.
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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HP Officejet J6410 causes Dell Dimension desktop to drop internet connection

When I plug in and switch on my HP Officejet J6410 to a Dell Dimension 2400 with Windows XP, it causes the internet connection to drop out. On switching the printer off, the internet connection is re-established. The internet connection is via a wi-fi adapter to a BT broadband hub. The printer is connected directly and the wireless button switched off.
There is no problem with the printer when using with an HP Pavilion notebook.
This question was solved.
View Solution.

Hi Ian404,
Sounds like the issue is with the computer. Have you tried uninstalling the printer, and then reinstall using the current software?
Try using the scrubber built into the CD or Download.
From Original installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-62866-1&cc=us&dlc=en&lc=en&...=
10. Run the download to reinstall the printer
If software was downloaded and extracted to your system:
1. Type %temp% in the run field
2. Look for, and open the folder starting with 7z (Example: 7zS2356)
3. Open folder Util
4. Open folder CCC
5. If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
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http://www.adobe.com/support/flashplayer/downloads.html
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10. Run the download to reinstall the printer
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

BT Desktop Help Incompatible with Windows 8.1

After updating my PC from Windows 8 to Windows 8.1 (64-bit) - I found the Windows Desktop Help wouldn't run. I had earlier updated BT Help to it's latest version.
The error I got was:
Minimum specification
We have detected that you are using an operating system not currently supported by BT Desktop Help. The supported operating systems are :
Windows XP SP1 or higher (32-bit)
Windows Vista
Windows 7
Windows 8
This isn't a particularly high priority issue, but it is irritating and as Windows 8.1 has been trailed for quite a while now it does seem a little embarrassing to BT that they couldn't have resolved this in their latest BT Help release.

Had the same problem... updated to W 8.1 on the given hour, then just an hour or so later had a info window to update my dth... then got the same incompatibility info window as mentioned above. As already said, 8.1 has been available for developers for some considerable time, just what we have come to expect from BT I guess. The BT vision OS [Oregon?] is absolute **bleep**, we cancelled ours its so bad, continual freezing & certainly less intuitive than the old os. I emailed bt earlier regarding 8.1 & dth this is before i read this posting, i got back a long winded 'fix' [see below, but dont waste your time trying it! as others have said dth is a load of **bleep** & didnt work properly anyways]... what a bunch of a-h's when they know dth doesn't work with 8.1!!! I have a dislike for Murdock & all he stands for but through necessity, can see us going with sky next year... been with BT for a good few years, the past 2 have seen service, both technical & practical plummit at an alarming & continuing rate..
disgusted!!!
Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you.
Subject
T - BT Desktop help
Discussion Thread
Response (Sunanda Sao)
22/10/2013 12:46 PM
Dear Mr.......
Thank you for your email dated 22nd October, 2013 and it has been logged under the reference number VOL012-.
As I gather from the email that you are having problem with the Desktop Help. I understand how important it is for our customer to have a BT Broadband connection with all the available services, and apologise for all the inconvenience caused and would definitely help you in this regard.
Due to the complex nature of your issue I felt that it would have been more beneficial to resolve this through an interactive session as some technical faults can be quite complex but as you have requested I am sending an e-mail response to resolve your issue.
Uninstall Bt Broadband Desktop help:-
01. Go to Start --> Control Panel --> Add/Remove Programs.
02. Scroll down to your Broadband Desktop help
03. Click Change --> Remove All.
04. You will be asked to restart your PC. Please restart the PC.
05. Now go to Start --> My Computer --> Program Files. Right click on each of your Broadband Desktop help folder and select Delete.
06. While you are in Program Files go to the Common Files folder at or near the top of the Program Files window. Delete every Broadband Desktop help folder there.
07. Please restart your PC again.
08. Now Go to Start --> Search --> All Files and Folders --> More Advanced Options. Check each option except for "Case sensitive"
09. Now please type in, the name of your Broadband Desktop help program and delete each folder of your Broadband Desktop help from the search results (Again,right click, choose "Delete").
10. Please restart your PC again
Please click on the provided link below to install BT Desktop Help on you computer:
http://bt.custhelp.com/app/answers/detail/a_id/12941/kw/Desdktop%20help/c/346,402,1159.
If you still face the same issue you can contact us on 0800 111 4567 as well open 24*7
If there’s anything else you’d like to know, please try our help pages online at www.bt.com/help . You can also see the various ways you can contact us if you do need further assistance. Many technical problems can be immediately fixed using our desktop help tool. This FREE tool helps you sort out most common broadband connection and email problems, keeping you connected when you need it most. You can download and start using it now by accessing www.bt.com/help/broadbanddesktophelp.
Thank you for using BT Broadband Technical Helpdesk,
Sunanda Sao
BT Digital Care
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
This email contains BT information, which may be privileged or confidential. It's meant only for the individual(s) or entity named above. If you're not the intended recipient, note that disclosing, copying, distributing or using this information is prohibited. If you've received this email in error, please let me know immediately on the email address above. Thank you. We monitor our email system, and may record your emails.
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000
[---001:003252:01020---]

Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

Help needed to troubleshoot why my MacBook Pro repeatedly drops wifi connection

We run Mac & PC laptops, iPhone, iPad on occasion, with ATT DSL, 2Wire 2701HG-B Router. First 6 months of enjoying my Mac, no trouble. Then things started to go south. Been dealing with this problem of dropped internet connection for over a year. Got a new router--the 2Wire 2701, finally got a new phone line put in from the outside to inside. It now seems like the MacBook Pro drops the signal far more than the PC. It seems worse when I'm at my desk, which is only a room away from the router. It can drop the signal about every 3rd or 4th click on the internet. The Networks Diagnostics will show red buttons on the Server and Internet. Been testing other areas of the house, and find it seems better in these other areas, dropping far less. Hard to tell, because the problem comes and goes, like the sun. iPhone has dropped connection on occasion. iPad has occasional slow download of YouTube. Neither of those are troubling.
I tried checking with the Airport Utility, but it tells me it can't find any Airport. I obviously understand very, very little of this. Any help would be appreciated.

Which os are you using?
Change your router channel. Sometimes this is all you will have to do.
Power cycling the router. Read the router's user manual or contact their tech support for instructions.
System Preferences/Internet & Network/Network
Unlock the padlock
Locations: Automatic
Highlight Airport
Click the Assist Me button
In the popup window click the Diagnostic button.
System Preferences/Network- Unlock padlock. Highlight Airport. Network Name-select your name. Click on the Advanced button. Airport/Preferred Networks-delete all that is not your network.
Place a check mark next to "Remember networks this computer has joined." Click the OK button and lock the padlock. Restart your computer.
http://support.apple.com/kb/TS1920 Mac OS: How to release and renew a DHCP lease
No internet connection (wireless)
Check to see if an extra entry is present in the DNS Tab for your wireless connection (System Preferences/Network/Airport/Advanced/DNS).
Delete all extra entries that you find.
Place a check mark next to "Remember networks this computer has joined."
Other resources to check into:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
Netspot
How to diagnose and resolve Wi-Fi slow-downs
Pv6 troubleshooting
Mac OS X 10.6 Help: Solving problems with connecting to the Internet
What Affects Wireless Internet?
Solutions for connecting to the Internet, setting up a small network, and troubleshooting

After working fine for several months, my iPhone 5 has started dropping bluetooth connectivity for 2 to 5 seconds at a time with my Sony MDR-1RBT headphones. The headphones work fine with other devices. I haven't moved to ios7 yet. Any ideas?

After working fine for several months, my iPhone 5 has started dropping bluetooth connectivity for 2 to 5 seconds at a time with my Sony MDR-1RBT headphones. The headphones work fine with other bluetooth devices. I haven't moved to iOS7 yet. Any ideas?

What user troubleshooting have you done on the phone? The steps are restart, reset, restore from backup, restore as new. Understand that a restore will put the latest iOS on your device. It is also possible there is a hardware fault on the device and the Bluetooth is failing. Anything is possible given the scenario you describe.
And as far as iOS 7.x is concerned, we have 5 different iPhones here at home, all with the latest iOS, a 4, 4s, 5c, and 2-5s and all are working just fine. So, a blanket statement such as the one provided by the other poster is not completely true. Others are not having any issues at all either.

After upgrading to 3.6.8 our desktop will no longer connect to our DSL system. It downloaded and installed the upgrade then refused to connect. Help!

Background: our desktop computer started shutting off sporadically. I researched the problem, reset the memory chip, checked battery voltage on the motherboard (it was okay), resinserted the battery and tried to boot. It started up successfully and connected to the internet via our DSL line. FF had trouble opening pages due to security certificates so I checked to see if upgrades were available (3.6.8 was) and I downloaded and installed it. After that it refused to work. Apparently a setting somewhere got changed but I don't know what it might be. The DSL connection works with other computers which are wireless (the desktop has a hard connection.) Operating system is Windows XP. Other browsers do not work.

Turn off your firewall and antivirus software.

Can anyone please help? Every time I start up my imac OSX 10.6 desktop my Aperture 3 programme opens up without being requested. Is it possible to stop this from happening and only open by using the desktop icon? Thank you for any assistance.

Can anyone please help? Every time I start up my imac OSX 10.6 desktop my Aperture 3 programme opens up without being requested. Is it possible to stop this happening and only allow Aperture to open by using the desktop icon? Thank you for any assistance anyone may be able to give.
Best regards, John.

because there is absolutely no mention in my System Preferences of either Users & Groups nor Start Up Items.
John,
William's solution was much easier - just for completeness sake: The preferences panes to edit your startup items moved between the Mac OS X updates: I forgot that the "Users&Groups" preference pane used to be called "Users" in Mac OS X 10.6; it is the panel that you use to create new User accounts; and earlier systems had a separate preferences panel "Login" to enable and to disable the applications that are launched at login. Both are now combined in "Users&Groups". Sorry for sending you on a wild goose chase with the wrong Preferences panel.
Regards
Léonie

Macbook dropping internet connection- have diagnostic info (sort of) now...if it helps

I posted a few weeks ago about my Macbook constantly dropping & reconnecting to my wireless network at home, while other computers/ipad are still connected just fine and also that I took it to the genius bar where he could find no issue with it (I don't have problems at public connections such as library or Panera either). My next step will be calling & paying for phone service I guess since it seems to be limited to my connection to my home network (cable modem w/ a mac airport wireless modem/router)...
Today I finally ran diagnostic on it when it was working & then each time I lost it I would try to run it & see what it says.
Let me know if this gives any insight??? (the password is NOT wrong, I have it saved in there & when there is a connection it goes through fine & says the internet appears to be working correctly, I only get this message when my connection is dropped).
"This computer was unable to join the Airport Network you selected. You may have entered an incorrect password or network name, chosen the wrong type of wireless security or you may be out of range of the base station. To change your previous choices click Go Back."
Then, a popup will come up over it that says "Network change detected. Your network configuration has changed. Click OK to proceed to the next step." If I click ok, sometimes I will just continue to get that popup until the connection comes back & then I get a "your internet appears to be working correctly" message.
I have double checked that my ipad is working on my home wireless network during these times and I have been talking on our phone which is through the same line while this is happening. (My daughter was watching a movie streaming through netflix on my ipad that didn't skip a beat while my macbook connection kept coming & going).
Also, the little green dots next to each 'step' on the left in the diagnostics will change during this- sometimes they are all green, but periodically Server, Internet & ISP will turn red, although Airport, Airport Settings & Network Settings always stay green (as a side note, the little bars on the top of my screen indicated the connection to the wireless are almost always completely solid every time this happens). Again, since other devices are working on the same wireless network, I cannot see how this is my server/provider, I feel like it is some sort of issue b/w my Mac & the Airport modem/router.
Thanks...

I have been having the same issue for some time now. I have tried the same things as Lisa. Strange thing though, the closer I move to my Airport, the least likely it is to drop the connection. Can some confirm if this is a bug in the Airport or is it my Macbook pro ?

Macbook keeps dropping wireless connection

Hi
this is my first post so be gentle with me LOL
I have had many issues with BT over the last 8 months, mostly due to the speed I had in my area (was 0.45MB when wired at one point), but I recently started to have an issue with the laptops in the house.
I have 2 teenagers and luckily for them we all have Macbooks as I have given them my old ones when I have upgraded I am using a macbook pro (less than a year old & wireless N) and my eldest boy is using a Macbook (about 6 years old with wireless G) you might see where I'm going here....
the problem is the older macbook keeps losing connection on the wireless, I have called and spoken to the 1st line support guys in India but it's a bit of luck if you can understand them let alone find someone who knows what they are doing. As I work in IT I completely understand and normally ask them to read my notes before advising me especially as I had so many issues last year when I was given a number to get through to the priority care team LOL , so far I have tried the following:
moving the Hub 3 to several locations around the house
reinstalling snow leopard
using a wireless dongle
I live in the middle of nowhere so there are no other houses around which have a hub3 sp none can be affecting me and I've checked this by using programs like inSIDDer.
Finally I thought I'd take it to work to see if I could get the model number of the wireless card and order a new one and guess what it works fine!! So I thought I'd check at a friends and again it works fine for the whole time I'm there.
Brought it home and it won't stay connected GRRRAAA!!!!!!!
I've heard that the hub3 doesn't like having a wireless N & and wireless G laptops on the connecting at the same time is this correct? Has anyone else heard of this?
finnally I do have windows machines in the house and none of them (2 laptops and a desktop which is wired) are having an issue but the Sony TV which is wired directly in to the hub will also drop connection randomly between 8 PM and 10 PM every day so I'm leaning towards the hub being a rubbish router instead of the problem lying with my Macbook

There is some help with wireless connection on this page.
Wireless problems and things you can try, to resolve them
There have been other reports of connection issues with Apple products, including Macbooks. A forum search should find the threads relating to this.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

EA3500 dropping internet connection every 2 minutes

Hello! I've recently purchased the EA3500 dual band wireless-N router to replace my old and somewhat tired WRT54GS. The old router worked, I just decided to upgrade to wireless-N since all of my devices are now capable.
My ISP is Comcast and I use a Motorola SB 6120 cable modem.
After an extremely easy setup of the new router last week, I experienced one full day of glorious speedier network and internet traffic. However, roughly 24 hours after installation I started experiencing intermittetent internet connectivity issues. As in - the cable modem is accessible for 2 minutes and then can't be found for 2 minutes, repeat forever.
After multiple different troubleshooting steps, including rebooting both the modem and the router together, separately, and releasing and renewing the router's IP Address through the router's admin page, I finally ended up resetting the router back to factory defaults and letting Windows 7 guide me through the re-installation rather than using the provided "easy setup" CD from Cisco.
This seemed to have helped, but 2 days later, my "every 2 minutes" issue returned.
Something important to note here is that all of my devices - both wired and wireless - are able to communicate with each other without issue. For example - while I have no access to the cable modem, I am able to stream music from a wired desktop through a wireless laptop to a wireless receiver connected to my TV. I am also able to access the router's admin tools during my connectivity issues.
Has anyone here got some ideas for additional troubleshooting steps I can take?

There are many reasons why you experience poor signal or connection. Your slow throughput wireless connection has a relation to the kind of setup that you have in your home or office. Is the connection dropping on all wireless-N computers or just one?
Try to do the following steps:
A] With the help of Cisco Connect Software (if at all you have installed the router with the help of this software)
1] Open the software and go to the option which says "Router Settings"
2] Then click on the option which says "Advanced Settings" which will take you to the router's configuration page.
3] Lower the MTU (Maximum Transmission Unit) from 1500 to 1492 or less (usually found on your routers main/ basic setup page)
B] If you haven't installed Cisco Connect then you can log on to the router's user interface using it's default IP address in the browser which is 192.168.1.1 and type in 'admin' as the password leaving the username field blank. This will take you to the router's web interface and then follow steps as mentioned above to make the changes.

Re: BT Broadband Desktop Help problem

I am new to this FORUM and as yet have not been able to find how to open a THREAD so I have taken this facility to post my query or should it be queries.
According to the BT.Com website the Broadband Desktop Help program functions with XP, Vista and Windows 7. Each of these have their own email client program, Outlook Express (XP), Windows Mail (Vista) and Windows Live Mail (Windows 7). These are all flagged as being functional with the Desktop Help program,
Several weeks ago one or two of my BT email addresses started to be flagged as being a problem and they were not confined to one PC. Checking the Properties of these addresses and comparing them with other BT email address I could not find any apparent difference in their properties.
Taking my PC which has been running XP and Outlook Express (OE) for a number of years without any apparent problems. The only thing that I had done was to add a couple of additional BT email addresses and I thought that the configuration with these may be the problem so I used the Desktop Help Program. This initially did not flag any problems with my setup of OE.
Thus I checked the email program on a PC running Vista with Windows Mail, this occasionally flagged different addresses failing. I also tried the same exercise of checking the email's on a PC running Windows 7, this also appeared to display a similar problem with the email addresses.
I believe that when a User setup an email address he basically enters a limited number of parameters and the remainder of the setting are preset for or by the Mail Server.
After trying to confirm all the properties across the email's client and could not find any reason for the dropouts I resorted to the use of the Desktop Help program in an attempt to resolve the problems.
With OE, sometimes when running 'TROUBLESHOOT EMAIL'S' I get a display notifying me that one of the addresses fail and the program offers to fix it. Taking this step the next display informs me that the .
'Diagnostic Check' was succesful, confirming that the Connection and email setting are correct.
I would be quite happy at this point except the display goes on to say ''We have fixed the following email settings' without any notification of wahat has been changed.
Seeing that XP and Vista have ceased to be supported by Microsoft, I wish to move up to Windows 7, thus the use of Desktop Help with these other Microsoft Windows version.
This is where another apparent problem exists with the program. When initiallising the program on either Vista or Windows 7 I am informed by the program that NO EMAIL CLIENT PROGRAM is installed. Selecting various links in the displays I get VERY CONFUSING dispays. With Vista the secong display informs me that I have 'Windows Mail 32 Bit installed.
Taking the recommended Support Path, contacting 0800 111 4567, I explain the problem to them along with the fact that an email address which functioned YESTERDAY and has done so for sometime has dropped out. The reaponse I get is can I go online to the BT-YAHOO Mail Server and access each of my Emails adresses, my reply is YES, rsponse there is no problem. Question, Why does the address dropout when using OE, response, we do not support OE.
The fact that not only does OE dropout and also BT Desktop Help flags a problem does not register with them that there is a problem.
Mentioning that Desktop Help has an apparent problem accross the Windows OS systems iis of no concern of them as it is a BT product and they are BT-YAHOO, which I would have thought would concern them.
When I have been able to get in touch with BT.COM about these apparent problems I am informed that no action will be taken because no other USER has flagged the problem.

Your post has nothing to do with the BT Desktop help thread, would you like assistance with your broadband speed?
If so, then please start a new thread here BB Speed/Connection Issues
Thanks.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Problem with Dropped Internet Connections on AE/Macbook

I have a dual band Airport Extreme connected to Comcast Cable. I use a first generation Macbook to access the airport. The problem is that I keep on getting dropped Internet connections. The signal strength is shown at the top rhs of the screen as being full strength (4 bars).
If I swap out the router for a Linksys WRT54G, running DD-WRT, the combination works perfectly without any dropped Internet connections. Also, If I connect the Linksys to the AE with the Linksys acting as a wireless client repeating the signal, then I can connect the Macbook to the Linksys again without any dropped internet connections.
There is something about the Macbook connecting directly to the AE. It happens intemittantly but probably multiple times a day and is very inconvenient. The only way to get it back is to reboot the router or stop/start the aiport on the Macbook.
I have tried just about every possible setup on the AE including splitting the 2.4 and 5Ghz radios into two separate ssid's and changing the channels. I am using the latest AE firmware. I have also taken the AE back to the Apple store and they have swapped it for a new one.
I dont get the same issues with my windows clients or my ipad (although i have experienced issues while steaming video - but I think that may be a different issue).
Any suggestions/advice would be greatly appreciated.

Use the advice in this thread to investigate the signal and noise levels that the Mac sees:
http://discussions.apple.com/thread.jspa?threadID=2347845&start=1
What you may see if an increase in noise when the connection drops.
If that doesn't show anything useful, it might help to reset the connection settings on your Mac using these steps one at a time until the problem is resolved, recognizing that, depending on your problem, not all of these steps will make sense:
1) Use the AirPort menu bar item to turn AirPort off, then on again.
2) Try to select your Wi-Fi network from the AirPort menu.
3) In the Network panel of System Preferences delete the AirPort item from the left column, then add it back.
4) In the same panel as (3), define a new location and see if you can make that work.
5) In the same panel, select the AirPort connection item, click the "Advanced" button, select the "TCP/IP" tab, then click "Renew DHCP Lease". Note that the fix this step implements may be temporary.
6) In the folder /Library/Preferences ( _not_ <yourhomefolder>/Library/Preferences), move the folder SystemConfiguration onto the Desktop, then restart your computer. See if you can now make your AirPort connection work.
These steps may not help, but they'll only take a couple of minutes to try. Before you try these, if you have any special network settings on your Mac for things like DSL credentials, note all your network settings, because the latter steps will destroy them. If you got all the way to the last step, if things don't work any worse than before, you can trash the saved SystemConfiguration folder.

No auto-connect on start-up or restart (iMac)

Just an update on my problem. I too had problems with auto-connect to my network router after sleep, due to download of update 10.7.3. Worked with Apple Tech Support and local Apple Store to resolve problem - Tech Support representative and FAQ contributors alerted me to the availability of latest WIFI Update, which I downloaded and installed. Update DID resolve auto-connect problem for my system's "awake-from-sleep" mode, BUT it then began a SPORADIC no-connect problem upon startup and restart. I've reported this problem to the Tech Support representative, and she said she would alert the appropriate system teams of this problem.
I'm no software expert, but I believe the problem may be tied, in some way, to that part of the OS that triggers not only network card drivers, but also Bluetooth connectivity, clock activation, and any other sub-system icon displayed in the upper-right corner of the desktop. While I can manually connect to the network, and have the connection work without dropping, it will NOT connect automatically - sometimes - upon startup and restart. It WILL work automatically upon awaking from sleep. It tries to find the network signal during startup/restart, but doesn't always connect.
I'm thinking that if it was the drivers, themselves, for the network card that were, in some way, corrupt or incorrect, the system wouldn't connect at all ... (???)
Anyway, it's working a little better - but it's still not fully-operable; and I'm still looking for a permanent fix from Apple. I have a feeling that one of the reasons why Apple is bringing-out Mountain Lion so soon after Lion's advent is to possibly resolve some of the problems and "quirks" folks are having with Lion. I know I've experienced other little problems since upgrading to Lion that I'm simply living with, knowing that sooner or later, a fix will be forthcoming - either by patch, update, or a new OS ...
- Chris

Some additional input - Just received a call from "John", Apple Tech Support, asking me to do two things in an attempt to resolve my connectivity issues.
(1) Upon start-up, wait a minute or two to see if the network finally locks-in automatically, vice manually selecting the network connection. There may be some "priorities" being addressed via the OS wrt/ Bluetooth connections for the keyboard and mouse, that may prevent a faster lock-on by the network components. He says this sometimes manifests itself upon start-up and occasionally on restarts for some systems. It may be that, for some system configurations, Bluetooth components experience some minor interference from telephone systems or routers placed adjacent to these component locations - and since these components have "priority", system-wise, it may further delay network connectivity as well.
(2) Drag-out an old USB keyboard (and mouse), disable your Bluetooth access, and use them in place of the wireless keyboard and mouse to see if it results in a more-positive result for network connectivity upon start-up and restart.
Naturally, I'll give it a try, and see how it works. Told John I'd let him and Josie (another Apple Tech Support representative) know how it's working in a couple of weeks.
Really appreciated his call - very nice of him to follow-up. I'll let you-all know how it works ...

Loop drops when connected wireless (NI 9191)

Hi,
I cannot figure out why a NI cDAQ 9191 chassis has connection drops when connected wireless and works
perfectly when connected thru LAN.
I wrote a little test VI to check the connection accuracy. The chassis has a NI 9375 I/O module plugged in.
A Moxa AWK3121 is used as wireles access point. What I do is check 5 digital inputs and control 3 digital outputs.
The outputs are continuously placed on/off at a different rate. I use an event loop and a main loopt that communicates
to the chassis at a loop rate of 10ms.
The chassis, laptop and Moxa A.P. are all close together on my desk. The Wifi signal is excellent.
Now, the code i written is probably not optimal.
But... If I start with connecting the chassis with a LAN cable to my laptop, Wifi Disabled, Linked Local. The communication is perfect.
No drops between the loops and the real time.
No communication errors. Runtime was 52 minutes.
Second test. Connected the chassis to the Moxa A.P. with LAN cable. Laptop connected wireless to the Moxa A.P.
Chassis still in Link Local. Ik can access the chassis in MAX. No problem.
When I run my test, I immediately see loop pauzes. After one minute there can be already a difference of 20 sec.
between calculated looptime and real time. Sometimes the active light on the chassis goes off and on.
When the active light is out, the loop is on hold. (Wich is normal as I assume the DAQ VI's are waiting for response.)
After appr.10 minutes the error -50405 "No Transfer in progress because transfer was aborted by client".
If I look at the timings there is already a difference of more then 5 minutes between the loop timing and the real time.
As last I tested with the chassis and the PC connected wireless to the Moxa A.P.
I did not get the -50405 error, but again loop drops. After 10 minutes there was a shift of 2 minutes.
Has anyone experience with wireless connections with the NI 9191 chassis?
Can I change my code? Did I mis something? (I'm a newbie to Labview)
Any help or suggestions would be appreciated.
Thanks in advance.
Frankie.
Labview 2014 SP1 (32bit) on Windows 7 Enterprise (X64)
Chassis and Moxa all updated to the latest firmware.
Solved!
Go to Solution.
Attachments:
Chassis919Tester.vi ‏51 KB
Symmetrical_Pulse_Generator.vi ‏55 KB

I am not clear on whether you are connecting the two together "in it's own little network" (which implies "router" and not "AP") or if you are connecting to the LAN through the wireless device (in which case it is entirely appropriate to refer to the wireelss device as an "AP"). Your last post about hot spots is what confused me.
But as you said, the biggest worry is the active light. Try using a different router/AP. I've seen routers overheat and reset themselves before due to inadequate heat sinking. i.e., Someone (not me, I swear!) dropped the AP and knocked the heat sink off the chip.
As for the delay, if you are indeed using the Moxa as an AP, are you sure you're connecting to your AP? If you're connected to a hotspot instead, your throughput will be at least halved - and maybe even 1/4 bandwidth if your AP happens to have connected to a different hotspot than you did. If you are using it as a router, try differnt bands or channels to see if you can get around any interference your company wireless network might be generating.
In general, conclude that wireless isn't the best way to connect test devices together.
Bill
(Mid-Level minion.)
My support system ensures that I don't look totally incompetent.
Proud to say that I've progressed beyond knowing just enough to be dangerous. I now know enough to know that I have no clue about anything at all.

Desktop Help Drops My Connection at Start-up

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