Desktop Manager show's an error!!

I am using Desktop manager version 5,
when ever i connet my blackberry to my PC and open Desktop mananger it ask for an update for a APPLICATION LOADER! weill i press yes and then it downloads till 5.07mb and stops and says "please try again later" i dont know what is wrong and due to whcih i can use it at all....need to restore backup file asap.
also does any 1 know how can i convert a NBU backup file from nokia to IPD (blackberry) file ---- Please suggest asap its urgent!!!!

Hey vaibz,
Welcome to the BlackBerry Support Community Forums.
I would suggest you that you perform a clean uninstall of Desktop Manager and then re-install Desktop Manager. If you are unfamilar with uninstalling Desktop Manager, I have a knowledge base article which explains what to do.
http://www.blackberry.com/btsc/KB02206
To download BlackBerry Desktop Manager, please visit the following site:
http://na.blackberry.com/eng/services/desktop/
After Desktop Manager is re-installed, I would continue pursuing your restore.
-ViciousFerret
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Creative cloud desktop app show APPD download error

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I tried uninstalling and reinstalling the app - same error
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Spent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
Like you, it has always worked until today.
The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
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good luck

PC Recognizes phone but Desktop Manager shows disconnected

New laptop running Windows 7 64-bit. Version 6.x of BB Desktop Manager loaded. First time phone is plugged in, it is recognized and Sync for Calendar and Contacts configured and executed successfully. After that, any time the phone is connected to PC, it correctly maps drive to device and I can see the files on the phone from the PC, but Desktop Manager shows disconnected. It shows phone, model, pin, and all the right information, but still shows Disconnected. Sound familiar to anyone? Any help?

Hey cqbush,
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that provides trouble shooting steps to try if the BlackBerry® smartphone is not being detected by the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry® Desktop Software detecting a USB connected BlackBerry®smartphone
http://btsc.webapps.blackberry.com/btsc/KB00125
Thanks.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

The 'Apps' tab in my Creative Cloud Desktop app shows a Download Error

I have tried uninstalling, downloading, and reinstalling Creative Cloud Desktop and continue to get the Download Error prompt. It either shows the Download Error prompt or it continues to just think and think and think. All the other tabs work normally. I've also signed out and signed in of my CC account multiple times . . . with the same outcome.
All of this started after I had updated all the available updates . . . I was also looking to install Lightroom CC.

You may try providing full permissions to Adobe folders under ~/library/Application Support and /library/Application Support.
Then launch Creative Cloud app and try loading Apps list
Still same ?
Try below steps :
1)
Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
2)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
3)
Trash Adobe Creative Cloud from Applications well.
4)
1) Right click on Finder icon and select "Go-ToFolder " option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater and OOBE.
5)
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
3)Then navigate to Application Support>Adobe.
Open Adobe folder and trash folders named AAMUpdater ,Adobe Application Manager and OOBE.
6)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/…
7)
Click on the below link and download and install Creative Cloud desktop app.
https://creative.adobe.com/products/creative-cloud

Desktop Manager generates 0x00000043 fatal error

I was directed to upgrade the latest version of Desktop manager (5.1.0.28).
When loading the Desktop manager and updating my programs the process of updating works smoothly if I only select the application I want to update (example GOTag).
When I select to update to the latest System software (4.6.1.313) and Core Applications then during the process of updating when Desktop Manager displays that it is "load jvm and system software".
Device Manager then generates and "Error" message:
"A fatal error has occurred while updating your device's software. Please try again.
this system software is not designed for the connected device[A:0x00000043]"
The device is a Sprint/nextel 8350i.
Can I get around this error or should I just not update the BB System Software?
Any help is appreciated.

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help!! Desktop Manager exe: Application error

I've tried a clean uninstall and reinstall the Blackberry Desktop Software version 5.0 and keep getting this message Desktop Mgr exe: Application error - Instruction at "0x004e6535" referenced memory at "0x04480013". The memory could not be read.
anyone has any ideas on how to resolve this? would appreciate the help!
thanks
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Yikes...some have reported the need to go deeper into the Registry than is instructed in the Clean uninstall KB. Some have used a registry cleanser in order to successfully do what is needed.
Even though perhaps redundant, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager crashes with "unknown error" message before sync starts

I have the latest phone software, the very latest version of the desktop software and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?

Hi and welcome to the forums! rjcanter wrote:
I have the latest phone software, the very latest version of the desktop software
Desktop Manager 4.7 with or without media manager?
and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
If you have reinstalled the software without using the clean removal procedure I recommend you
use the procedure and the install the desktop manager again. The procedure cleans the registry and
completely strips all directories etc. This will save you headaches in the long run.
Use the first procedure to check the possible causes of the "unknown error".
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?
Most posts I see regarding any new desktop manager are installation and setup errors by far.
The other posts mainly are Windows OS programs that aren't updated or unique to a specific PC setup.
House of cards? I don't think there are enough cards for a double deck pinochle game.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13801&sliceId=1&docTy...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Message Edited by Bifocals on 06-14-2009 02:46 AM
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Desktop Manager shows "Disconnected"

Hello...
I just installed Desktop Manager for Blackberry on my laptop and I'm trying to get it to connect with my Blackberry Curve device. It shows as "Disconnected" and there is no PIN listed (Shows "None"). What do I do? I've already done a hard reset on the device by removing the battery for a couple minutes and then tried to reconnect via a USB port and that didn't work. I also tried on 2 different USB ports and neither seems to recognize my device. What else should I do? I hope I don't have to reinstall it as it takes so long.
Thanks

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Desktop manager shows my blackberry as connected but i can't click on any of the options?

as you can see i think everything is connected properly - if not can someone tell me what's wrong? but basically i just can't click on any of the options like media manager and i don't understand why. i can right click them and press open but still nothing actually opens. it's really starting to bug me now - ideas!?
Message Edited by kpaxton on 07-13-2008 10:33 AM
Message Edited by kpaxton on 07-13-2008 10:33 AM

Working means that the software is trying to communicate with the device. If it never changes from working then something is wrong. Try rebooting your PC and the BlackBerry. If that doesn't help then remove and reinstall the latest Desktop Manager.

Why do certain apps were not showing up in creative cloud desktop manager

I'm not so sure on why this error message shows up every time I logged in to my computer. Here’s my scenario…
Every time I try to open the Creative Cloud desktop manager and it will not launch as if it’s not working. So I saved a copy of their installer so that I can reinstall it every time I login. Yes EVERY TIME. Once the CC desktop manager shows up, the only app that shows up is LR. But as I check my Control Panel, Photoshop CC, Dreamweaver and Acrobat was installed. However, as I try to launch those three programs, that error above shows up. So my daily routine is to install a software and use it. Then tomorrow, same routine again. I’m doing this process for a month now and I’m getting tired of it as time goes by. Is there a possible solution for this? I’ve tried to uninstall and reinstall it again but having the same loop over and over again. Thanks for the help! I’m using Windows by the way.

It seems that the problem is still there. The usual routine of mine.
First I opened the Creative Cloud desktop launcher and nothing's happening. It's not opening as if it's not installed. So I tried to run the installer again and it pops out and it only shows that Lightroom is the only one installed. As you can see on the photo above, it shows that Dreamweaver, Acrobat, and Photoshop were installed but it's now showing up in my Apps list. I tried to open Photoshop and it requires me to log in to my Adobe account before I can continue using it. Before, I can use it even if I'm not connected to the Internet. But now, there's this sign in page and I need to be logged in to my Adobe account before I can use Photoshop. Is there a possible solution to this?

Can't Install Blackberry Desktop Manager - error 1303

Trying to install desktop manager and I get error message "Error 1303. The installer has insufficient privileges to acces this directory: C:\Program Files\Research In Motion\Blackberry\1003. The installation cannot continue. Log on as an administrator or contact your system administrator."
I am running Windows 7, Home Premium, SP1.
Any ideas please? I am the administrator.

Hi and Welcome to the Community!
I can find no formal reference to that error...perhaps you may have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Otherwise, I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
You may need to use the actual administrator account or an account with admin rights, and/or use the Run As Administrator option.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error synching Windows 7 Contacts with Desktop Manager

Hi
I'm new here and would appreciate any help you can give.
I''m having trouble synching the email addresses in my Windows Contacts file with my Blackberry. Not all email addresses synchronise properly, which is probably because they are sourced from several different databases previously. There doesn't seem to be a way to map the fields accurately as the Windows 7 contacts folder shows the field as "E-mail Address" and the Desktop Manager shows the field being imported from Windows as "Preferred Address". This mapping only transfers those addresses which were previously exported from a BB/Lotus Notes database.
I've tried exporting to csv's and changing the field names as well as importing through Outlook 2010 rather than WIndows but with no success.
Has anybody else had this problem and found a solution?
Any advice or suggestions welcomed.

halimsujanto wrote:
Hi all..
I am having the same problem with desktop software 6, but my problem is more like this..
http://www.blackberry.com/btsc/KB19300
The Windows Installer pop-up during installation and cannot continue, it seems that windows installer 4.5 is the cause, but I cannot uninstall windows installer 4.5 because many of my programs were using this..
In this knowledge base solution it says to run BlackBerry Desktop Software.msi, but on BlackBerry Desktop Software 6, it need to run from setup.exe and cannot continue.. so I cannot install desktop software 6 on my computer, but I am able to install older version desktop software ie. version 4.2 to version 5.
I think that I am gonna reply here instead of making new thread about windows installer 4.5 and Desktop Software 6, please move if I did wrong.
PS. Bifocals..
The link you provided is missing. Or it just back to BlackBerry Technical Solution Center page and I tried searching the KB13781 with no success.
Please if there is other link that may be good for my problem.
Thank you very much.
Hi ihalimsujanto and welcome to the forums!
My first concern is that you do have a version of desktop manager that you can maintain your device and PIM data with, do you?
Please post back with as much detail as possible regarding your hardware and software setup.
Also post what steps you have taken to resolve the issue. The more detail we have the better we can help you. I'll reread KB 19300 and find what happened to my broken link.
Thanks.
Bifocals
EDIT:
ihalimsujanto,
Please review this Microsoft Knowledgebase Article ID: 555175
How to resolve Common "Windows Installer" Problems
Methods 3 and 4 may be pertinent.
Let us know how it goes!
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Install Errors-Zen 7 SP1 Desktop Management

I had a server die that used to do my Zen Imaging. I installed that server 4 years ago. I am trying to install it on a different NW6.5 SP7 server. It goes through the install process, but when it finishes, it has the errors listed below. Does anyone have some ideas how I can make this install correctly? I am primarily interested in imaging but I selected all desktop management components including inventory, etc. Thanks.
ZENworks Desktop Management installation failed on the following servers:
JHS_WEB.jhs
See below for details.
[JHS_WEB]
Pre-install steps completed successfully
Shared ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
AppMgmt ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
Imaging ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
RMInv\Console\RM ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
RMInv\Console\RMInv ConsoleOne Components NOT successfully installed on JHS_WEB at H:\public\mgmt\consoleone\1.2
ZdmReg NOT successfully installed on JHS_WEB at H:
AppMgmt\public Components NOT successfully installed on JHS_WEB at H:
Shared Public Components NOT successfully installed on JHS_WEB at H:\public
RMInv\Server\Inv\NW\sys Components NOT successfully installed on JHS_WEB at H:
PXE on Disk Components NOT successfully installed on JHS_WEB at H:\PXE on Disk
TFTP NetWare Components NOT successfully installed on JHS_WEB at H:\system
Error: There was an error installing ZENworks Desktop Management on JHS_WEB. Error: An error occured during file copy or configuration. See above for more details and be sure that no ZENworks Desktop Management files are open or locked.

I seem to still be having trouble. I cannot find a imgserv.nlm on the server. I believe that is what allows me to see what images are sent and received at the server console. I am wondering if everything loaded. Is there a way to test my installation or is there certain nlm's that I should look for?

Desktop manager errors and shuts down every time I try to sync my Outlook...Help!

Anyone having a similar issue..installed, removed and reinstalled Desktop Manager and everytime I attempt to sync with Outlook it states that Desktop Manager has encountered an error and needs to close. I haven't been able to sync at all. It's my first BB, go easy on me. I would appreciate any assistance!

Well reading some other discussions i have found to try deauthirizing and reauthorizing, that didn't work. I guess i could remove iTunes and reinstall, but i hate to do that. Maybe I should take all the music off and sync and then try putting it back on? Worked before i put music on there, but then there wasn't much to sync at that time. Anyone know of other possible causes that would make iTunes stop working?

The Remote Desktop Management service terminated with the following service-specific error %%4294967295

Got this error after a reboot for the monthly MS hotfixes. After messing around too much, I finally found the problem and though that I would document it here since I have not found the solution anywhere I looked.
This is in a Remote Desktop setup of two RDCB using a SQL DB that is hosted on a third server. The Remote Desktop Management service would fail to start with the "The Remote Desktop Management service terminated with the following service-specific
error: %%4294967295" error because the SQL Server service hosting the database was offline. It had not automatically restarted after the same hotfixes. So I started the SQL server, then was able to get Remote Desktop Management to start on my RDCB without
any delay.
Philippe Carignan

Hi Philippe,
How is everything going on?
Please check below thread for information.
Remote Desktop Management Service, Service-specific
error %%2284126209
Hope it helps!
Thanks,
Dharmesh

Desktop Manager show's an error!!

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