Didn't receive gift card

On august 22nd i ordered 'Sin City: A Dame to Kill for - best buy exclusive steel book'. For some reason my order was  switched to the standard blu ray release.I had to re-order the steelbook but at a higher cost. I talked to a customer service rep and was told that they would mail me a $10.00 gift card to cover the price diference. That was on Oct.11th and i still havent received it. I called best buy customer support 4 times today but each time i kept getting disconnected.

Hello forty,
Thanks fro purchasing your copy of Sin City: A Dame to Kill For with us! I haven't seen the film yet myself, but I've always found the visual style interesting.
I've had the chance to review your account, but regrettably wasn't able to locate records of the gift card offer you mentioned. I did, however, see that a rep you spoke with in early September offered to apply a $5 credit to your order for this same issue. Rather than applying that credit directly to your order, the rep providing follow-up assistance on October 11th instead applied an equivalent number of points (250) to your My Best Buy membership. Those points posted some time ago, so I'd encourage you to review your points history on BestBuy.com for full details.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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