Different exice invoice and Despatch sr. no. in Invoice

Hi.
  As per our process whenever we creat the invocie we get the excise invoice no. and despatch register number  both are always same  but now some time  we are facing the problem that the no. are not matching   can we  tell me the reason due to which  the numbers are different .
regards,
  zafar

It could be due to excise invoice cancelled by the user so that you will have some difference between these two.
thanks
G. Lakshmipathi

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