Difficulty W/ 5G iPod

Hello Everyone. I purchased my iPod on Christmas day and after it arrived, I was unable to use it. I plugged it into my computer and the following things occurred: the screen became lit and the iPod was making a humming noise. It was not being recognized by my computer in either iTunes or My Computer. I thought that maybe it needed to be charged so I plugged it in overnight. Still nothing. After following many tutorials, including the 5R's and toggling the hold button, I called tech support and was told to return it. I receive the original back. It worked for about 3 weeks and now it is back to the same behaviors as when I received it. I was wondering if anyone has any advice or has experienced similar problems.
Thanks
Dell Inspiron B 130 Windows XP

Considering the fact that the latest iPod Software Updater notes only included mention of Nike + iPod support for the nano, and that the Requirements on the store page mandates using a nano, it's safe to assume that it won't work with any other model. This doesn't mean that Apple won't later update the 5G iPod with such support (excluding the shuffle, obviously), but in the meantime you're out of luck.

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never mind i got it thanks for your time

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Hey there Joeyleo,
It sounds like you are unable to use any USB accessories with your iPod Classic. I would use the troubleshooting from the following article:
iPod classic Troubleshooting Assistant
https://www.apple.com/support/ipod/five_rs/classic/
Here is step one to get you started, but there is additional troubleshooting within if needed:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
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If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
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Thank you for using Apple Support Communities.
All the best,
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I have never had one bit of trouble with my iPod until today. I plugged it in, the Do Not Disconnect comes up, the clock is frozen, no charging happening and iTunes doesn't see the iPod. I tried the "restart" and nothing is working. What do I do?
I haven't upgraded to iTunes 8.1 yet, would that help?
HELP!

OK, so I tried the Reset again. Still didn't work. THEN I saw this:
Tip:
+If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.+
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Just the old fashioned way, like if you lost your wallet.
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1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
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If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

I have a 4th generation iPod nano 4th and when I turn it on, the screen won't progress passed the main screen with the Apple logo. What should I do?

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Try manually connecting the device to your PC in Disk Mode and then restoring it iTunes.
From http://support.apple.com/kb/HT1363
Putting iPod devices with a Click Wheel into Disk Mode
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
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Hey there Kevin,
It sounds like your iPod Classic is exhibiting some unexpected behaviour when you have it connected to your computer with the usb cable. I suggest the troubleshooting steps in the following article to help troubleshoot the device:
iPod classic Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/classic/
Start by resetting the iPod, then retesting the issue.
Reset
To reset your iPod:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip:
If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
Thank you for using Apple Support Communities.
All the very best,
Sterling

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That link seems to be broken. It does normally lead to a solution. For the time being go to
http://www.google.com/search?q=ipod+classic+disk+mode
Let your mouse hover over the link until you see the option appear on the right to view the cached version Google contains:
Putting iPod devices with a Click Wheel into Disk Mode
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
If you have an older iPod model, without a Click Wheel
Before placing the iPod into Disk Mode, verify that it has a charge.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, then release them. This resets iPod. When you reset iPod, all your music and data files are saved, but some customized settings may be lost.
When the Apple logo appears, immediately press and hold the Previous and Next buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod should say "Do not disconnect".
If you have an iPod nano (6th generation)
Before placing the iPod into Disk Mode, verify that it has a charge.
Reset the device by pressing the Sleep and Volume Down buttons simultaneously until the display turns black. This should take about eight seconds.
When the display turns black, hold down the Volume Down and Volume Up buttons simultaneously until the device enters Disk mode.

Problem downloading iPod software...

I need to restore my iPod, as it is not working properly. When I connect to iTunes (the latest version), the Restore screen comes up because right away it says that my iPod has become corrupt and needs to be restored...
...so, I click the "Restore" button, and I get the following error:
There was a problem downloading the iPod software for the iPod "iPod". The requested resource was not found.
Any ideas???...

ok guys heres your solution
To reset your 5th generation iPod with video:
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep
if you dont have an ipod video then go here
http://www.apple.com/support/ipod/five_rs/
good luck and all the best in the new year

Ipod doesn't appear in iTunes neither on My Computer

Like the topic says.
Have called with apple support and read the website, apple said I had to call with microsoft support because it has to do with the drivers, microsoft support couldn't help me.
It's not the iPod that doesn't work cause it does work on my Mac.
I read it could be Mac or Windows formatted so I restored my iPod and tried again. No succes.
It does display on properties of hardware but displays a yellow dot with a ! on it.
Also tried reinstalling everything.
This computer runs on windows xp pro service pack 2.
Thanks

Try manually connecting the device to your PC in Disk Mode and then restoring it iTunes.
From http://support.apple.com/kb/HT1363
Putting iPod devices with a Click Wheel into Disk Mode
If necessary, verify that your iPod has a Click Wheel.
Before placing the iPod into Disk Mode, verify that it is charged.
Toggle the Hold switch on and off (set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least six seconds, until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
Connect the iPod to your computer; the screen on the iPod will should say "Do not disconnect".
If you are having difficulty putting your iPod into Disk Mode, set it on a flat surface. Make sure that the finger pressing the Select button is not touching the Click Wheel. Also make sure that you are pressing the Play/Pause button toward the outside of the Click Wheel and not near the center. If you are still unable to put your iPod into Disk Mode, use one finger from one hand to press the Select button, and one finger from the other hand to press the Play/Pause button.
B-rock

IPod will not turn BACK ON! Cold weather?

My iPod will not turn back on. I left it in a cold car for a few days while I was at my family's house, and the battery must have died while I was there. I came home and plugged it in, but it wouldn't charge or turn on. Help!!

Try sending it to the itunes store because when i left my ipod in a car for a few days it worked fine. if you haven't tried the 5 rs try those first.
To reset your iPod nano (2nd generation):
Reset
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
Retry
Retry your iPod with a different USB or FireWire port on your computer (please note that the latest iPods can only be synced through USB).
Restart
Restart your computer, and make sure that you have the latest software updates installed.
Reinstall
To reinstall your iPod nano (2nd generation):
To update and reinstall your iPod software, first download the latest iTunes software.
Next, open the new version of iTunes and connect your iPod to your computer. iTunes will then automatically check to see if your iPod needs to be updated and perform the update for you.
To then check the software version on your iPod, select it from the source list in iTunes. iTunes will display the information about your iPod.
Restore
To restore your iPod nano (2nd generation):
Warning: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library. If you use the Nike + iPod Sport Kit, see this document for more information.
How to restore your iPod:
Make sure you've reinstalled the latest version of iTunes.
Open iTunes, and then connect your iPod to your computer.
After a few moments, it will appear in the Source list in iTunes.
Select your iPod in the Source list and you will see information about it appear in the Settings tab of the main iTunes windows.
Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.
Mac Book Mac OS X (10.4.8)

Ipod frozen on lock mode

My ipod is frozen on lock mode and i have a big flight in a few hours what do i do?? My computer won't even reconize when my ipod is plugged in and neither does my ipod.

Important: If your iPod is frozen or won't turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.
If your iPod is frozen or won't turn on, the steps to reset it vary by model. You can easily tell which iPod model you have if you're not sure.
Products AffectediPod nano, iPod mini, iPod
To reset an iPod with a Click Wheel, including:
iPod nano (4th generation)
iPod nano (3rd generation)
iPod nano (2nd generation)
iPod nano
iPod classic iPod (5th generation)
iPod with color display (iPod photo)
iPod (Click Wheel)
iPod mini
iPod mini (2nd generation)
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
To reset iPod, iPod (scroll wheel), iPod (touch wheel), and iPod (dock connector)
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
Press and hold the Play/Pause and Menu buttons simultaneously until the Apple/iPod logo appears, about 6 to 8 seconds. You may need to repeat this step.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.
When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time are preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position.
Tip: When iPod shuffle is off, the green stripe by the switch is not visible.
Wait 5 seconds.
Move the switch to the play in order or the shuffle position. The green stripe will be visible in either position. For iPod shuffle (2nd generation), slide the power switch on (and you can see the green stripe).

Updating iPod hangs iTunes

I have a laptop that I use on a docking station at home and at the office. My iTunes library is on an external hard drive at home, and I play songs directly off my 60GB video iPod at work.
This setup has worked fine in the past, but I have recently been having some issues connecting my iPod at work. The "Updating iPod" message appears, and the spinning activity icon appears next to my iPod in the left-hand menus. It works fine for a while, but soon the spinning icon stops and iTunes freezes. I can CtrlAltDelete out of iTunes but that is it.
I have tried the 5 Rs (short of re-formatting the iPod since I don't really think that is the issue!) but am a loss as to what to do next. Any ideas?
Gateway M-685E Windows XP Pro
Gateway M-685E Windows XP Pro

Hey, you the man. I just want to say thank you. I hooked up a just repaired touch wheel iPod to my son's g4 iMAC, and it kept hanging on random songs and even the one's it transferred, it did slowly. I tried everything everyone else has, I did restores and erases forever. And it kept hanging up, so I had to frequently disconnect the iPod to get control back of the computer. This morning I was on the phone with Apple tech for over an hour. His conclusion was that because some of the songs weren't purchased from the Apple Store, I needed to manually transfer each song one at a time. I had to go, so didn't get to try it until later today and same problem. Again I called Apple tech support. Guy was very nice, on phone with him for 90 minutes, he didn't think the first advice made much sense. He gave up in frustration when we couldn't get into the disk utility because iPod kept going to automatic update. He told me to call back tomorrow and speak to a specialist. He said he's never had this much difficulty with an iPod. After the call, I managed to get into the disk utillity and do the erase and repair but didn't do anything. When I finally deactivated the auto update, manually transferring the songs one at a time didn't solve the problem. I read your post, started up after disconnecting the iSight firewire cable, took a chance of activating auto update of songs again, and voila, it transferred all the songs (all 176 of them) in about 10 seconds, like a warm knife through butter. And as they said on Saturday Night Live, it felt "like butter." I will call Apple tomorrow and tell them they really need to do something about this. In the meantime, I'll keep iSight disconnected whenever songs are being transferred into the iPod.
Again, your advice is much appreciated. Thank you for the post.
Steve
Mac OS X (10.4.3)
Mac OS 9.2.x

Difficulty W/ 5G iPod

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