Disappearing Call Log & Emails

I have been having problems with my call log and emails ramdomly disappearing from my Pearl. Can anyone give me some insight into this or help me resolve the problem?
Thanks

Are you out of memory?
Options=>Status=> File Free ??? Bytes

Similar Messages

Call Log Disappearing

Recently, my Pearl 8130 has been automatically clearing out my call log for me. This is not doing me a favor. I can't seem to fing any preference settings specifically for the call log that might address this. What am I missing? Anyone run into this before?

You're facing memory constraints in your device. Perform the following steps -
Give a soft reset by removing the battery for 30sec.
Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
If you stored your picture in device memory them move them to your media card
Check the below Knowledge Bases -
Call and SMS logs disappear when BlackBerry smartphone is low on memory
Email messages are deleted from the BlackBerry device
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

HELP with Call Logging and Email Recording!!

My 8830 is
1) not keeping my calls logged even though I have set it to log all calls and
2) erasing my record of emails older than one week, even though I have set it to keep all my emails and messages for 5 months.
HELP!!
Kabir

You're facing memory constraints in your device. Perform the following steps -
Give a soft reset by removing the battery for 30sec.
Check how much memory is free in your device to Options -> Status -> Free Memory. To view all the database size go to Option -> Status -> click Menu button then select Database Sizes
Delete less frequently used application. To delete go to Options -> Advanced Options -> Applications -> highlight the application you want to delete -> click Menu and select Delete
If you stored your picture in device memory them move them to your media card
Check the below Knowledge Bases -
Call and SMS logs disappear when BlackBerry smartphone is low on memory
Email messages are deleted from the BlackBerry device
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

8130 Pearl - Call Log & Messages disappearing!

I have had this phone for about a year, and this problem happens on and off, and I am finally sick of it. Texts, incoming.outgoing calls, email messages, even Facebook notifications on the FB app are all disappearing. The call log will disappear literally seconds after I make or receive a call. Same with emails and texts. What is casuing this and please please help me fix it!!!
Solved!
Go to Solution.

That's a pretty common question asked and answered here on this site:
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Curve - Call Log Being Stored in Work Email

Has anyone else experienced this problem? My call log suddenly disappeared. I called ATT & they had me erase a bunch of stuff, which didn't help. I tried a few other things on my own, and now I have a call log, but it's showing up under my email icon, instead of under the phone icon. It is SO annoying. Does anyone know how to fix this? Thanks.

Your call log disappeared, due to low memory. The Blackberry devices have a Low Memory Manager, that once you hit 400k (or less) memory, the phone will begin deleting call logs and text messages. Using a memory card will help alleviate these issues. However, one other thing to remember, would be to make sure all programs are shut down properly.
On your Home Screen, press and hold Alt and Escape (Back - next to red END key) keys.
A window pops up, showing all open applications.
While continuing to hold down Alt, release Escape, and scroll through the app list, with your trackball.
When you find an application, let go of Alt. This will open that application.
Use Menu - Close, or your Escape key, to close the program.
There are 5 programs that will never close completely, on a Blackberry. These are: Browser, Home screen, Messages, Phone (Call log) and BB Messenger. If you are running Brickbreaker, BB Maps, or even small apps, it will take a lot of memory.
Go into Options > Status, to view your File Free, to see what a difference it makes, once these are closed down.
Hope this helps!! =)
Julie S.
Julie S.
Certified in Blackberry Technical Support

Call log, text messages, emails, and facebook messages erasing

Last night when I realized that my entire call log and well as all of my text messages, a large portion of my emails, and some of my facebook messages had vanished. I thought I must have inadvertently done something to make that happen. The this morning when I woke up, the new text messages and calls I had made last night were gone too. Any ideas on what is happening and how I can stop it?

Greetings, and welcome to the BlackBerry.com Support Forums.
First thing? Check the File Free at Options > Status, what is the number at File Free?
Now, remove the battery of your device, hold a minute, replace and reboot. What is the File Free now?
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Additional links to read:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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Problem with call log and email signature...

Hi, I have 2 little problem with my BB
First, the day won't appear in the call logs. It only displays the month like 08/dd.
Pic 1
Second, when I send emails, my signature gets all mixed up because of my french punctuation, any idea why ?
Pic 2
Message Edited by Jerg on 08-09-2009 11:29 AM
Message Edited by Jerg on 08-09-2009 11:31 AM

Wow, that's REALLY low. That number means there's only 6MB free. It's recommended to have AT LEAST 15MB free. Check under Options | Status, hit the menu button, then choose Database Sizes. What number is listed for Total Size at the top?
If the Content Store is really big then that means all of the media files (pictures, videos, etc) are being saved in the device memory rather than on a media card. Does your boss have a media card to store the media on?
Did you also change the Keep Appointments setting to something lower like you did with the Keep Messages setting?
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Lost emails, call log gone???

first time here, so please be gentle!!! hehe
i am on my second 8100 from att&t. first, it drops a LOT of calls, probably 4 out of ten. second, without warning, my emails from more than a few hours ago are gone??? third, at the same time, my call log goes blank, and does not store calls anymore.
my email comes via enterprise server running lotus notes. fortunately, it does not reconcile with the server. i have all of the settings set to keep email for whatever the default length is, i think 3 months? all of this causedd me to have my last 8100 replaced. now the new one is doing the same thing after about 2 months of use. is this a bberry issue, or provider issue, or maybe a server issue?
thanks in advance

Usually when a device deletes email and the call logs it indicated it's running out of free space. You can check under Options | Status for the file free number. If that number is 0, then the device doesn't have any room to store new email or call logs. Follow the steps in the following article to detemine where some of the space may be taken up.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Call log appearing in email folder

All of a sudden my calls are no longer being saved in the call log section but I have messages in my email box saying "placed call" or "received call". Also text messages are deleting themselves srtraight away before I can even read them. Can anyone help?

Two things: 1. Press the green phone dial key, and press Menu > Options > Call Logging and choose either NONE of missed calls only.
2. Your Memory is low... read these links:
Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
First thing? Remove the battery of your device, hold a minute, replace and reboot and check the File Free again. What is it now?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Emails, Call Logs and BlackBerry Messenger messages deleted

Almost exactly 2 years from the date I got my BlackBerry Curve 8300, my emails, call logs and BlackBerry Messenger messages keeps getting deleted without notice. The BlackBerry then stalls until I remove the battery and I log on again. Can anyone help me idetify the problem and how I can resolve this?
Solved!
Go to Solution.

HI and Welcome to the Forums!
Wow -- 2 years without an issue on a computing device! A record! Excellent! Here are some KB's that might be helpful:
KB14213 Call logs, SMS text messages, and email messages are deleted on the BlackBerry smartphone
KB14320 How to maximize free space and battery power on the BlackBerry smartphone
KB15345 How to qualify low memory situations on the BlackBerry smartphone
http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...
http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...
Hopefully something there will be useful.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Call Log appears in Emails

New to the support forums but cannot figure this out.
My curve has started listing the call log in with my emails. I have tried to adkust the settings to sort it but cannot figure what's wrong. Any ideas?

Please read and DO NOT wipe the phone!
Hi,
Press the green send key,from the Phone screen the press menu, go Call Logging,
Select what you would like to see in the message queue
No need to wipe your device,
Thanks,
Bifocals
Please remember to resolve your thread.
Put the check mark in the green box that contained your answer! Thanks
Message Edited by Bifocals on 11-30-2008 08:50 AM
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Call log disappears Q5

Hello,
I´m having trouble with my call logs disappearing on my Q5.
They are completely gone, also from the hub. No textmsg disappears, only call logs.
It seems as if the log stays on the phone for two-three days, and then it´s gone. I have also experienced that it can take longer, up to a week.
Have checked all previous tips about this. Shut down and started again, checked that nothing is set to auto-delete, checked that deleting browser history doesn´t delete call log (it doesn´t) and so on.
Anyone having any ideas to what this is? It is extremely annoying to loose call logs, especially when you need numbers that are not saved in your contacts.
Thanks

bbq5 wrote:
Have checked all previous tips about this. Shut down and started again,
no no, do not 'shut down' first...
Do one of these two processes below:
Restart: With the BlackBerry device POWERED ON, press and hold the upper edge power button about 20-30 seconds, ignore the 3-2-1 timer and hold until the screen goes black and you see the red LED.
or
Reboot: With the BlackBerry device POWERED ON, using the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I traded my iphone in and now have a new one (iPhone 5) with the same SIM. Since, I have had some iMessages meant for someone else and some strange things happening on my phone (applications opening by themselves, calls disappearing from log). Any ideas?

I traded my iphone in and now have a new one (iPhone 5) with the same SIM. Since, I have had some iMessages meant for someone else and some strange things happening on my phone (applications opening by themselves, calls disappearing from log). Any ideas?

The answer is very simple: You were not the original owner of the phone. Target sold you a phone that had been returned. You can verify the date of the original sale here: Apple - Support - Check Your Service and Support Coverage. I suspect you will find that the warranty expiration date is not one year from the date that you bought it.

Call log in email inbox?? how to remove??

Hi - help needed!
In my blackberry email inbox, my call log is also showing. it is annoying - how to remove????
thanks
Solved!
Go to Solution.

Hi there and welcome to the forums!
You can resolve this using the following steps (I've done the same on my Storm for the same reason as you):
Open the phone application, then press the BB Menu button and select Options
Choose Call Logging and then change the call logging options to None.
This will still show an icon for missed calls, but it will remove the call log from your main messages folder.
I hope this helps!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Help! My blkbry Pearl 8100 is deleting my emails and call log...

Can anyone help me with this issue? I've read that this is a very common problem with the Pearl. My emails and call log will be erased in a day, an hour, or even a few seconds after having received a message. I don't know what to do. I've tried erasing some things to free up memory, which was someone else's solution in another forum. I've taken the battery out for at least 5 minutes, not sure what this can do.
Any help would be greatly appreciated!
Thanks.

with the phone take the battery out for about 30 seconds and put back in the phone will boot its self up that should recover some memory for you. you can also hold the alt key down and type LG LG and you can clear that history out to free up more memory and if you have any thing like games that you don't use or want get rid of them.
Jerry

Disappearing Call Log & Emails

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