Disappointed that drivers are not availa

Earlier this year I bought a Creative SoundBlaster card to replace an older one I had. Since 996 I have purchased various Creative produces (sound card, CD writers, etc.) because of the excellent support that I have come to expect in the past.
Yesterday my system suffered from a hard dri've crash, and all of my hardware drivers needed to be replaced. The CD for my sound card was lost late this summer when moving (the moving company lost several boxes).
Tonight, I came to the Creative web site to obtain the drivers I need for my sound card. Unfortunately it appears that if there is no update that Creative will not provide the driver for the card. And, instead, offers this message:
======================================
Couldn't find what you were looking for?
If you would like to purchase a replacement installation CD for your product, please contact us.
======================================
Appearently, the era of Creative's world class excellence in after purchase support, is now a thing of the past. Amd your marketing people think that charging for simple drivers is worth the negai've impact that it will have on customer loyality.
I'm sure that your market8ing people will make arguments such as, "well, with the cost of providing these drivers... etc, etc, etc," and work like hell trying to justify charging for simple drivers for a product that has alreday been purchased. The fact is, this action by Creative is just pure greed, plan and simple. :^/
So, this is to let you know that you have lost me as a customer for any future purchases. Tomorrow, I will be purchasing a new sound card, and will make sure that the manufacturer provides immediate online access to their drivers.
Tim

Thanks Slash02 for sharing your experience.
I think what I'm so angry about is the inconvenience they've incorporated into their support. If I could down;load the drivers on line for $2 or $3 I'd complain, grumble, and pay the few dollars. But to buy a CD, and wait a week or two before applying the drivers, is absolutely absurd.
I'm sure that if asked, everybody at Creative will point at everybody else, or complain about raising costs and so on (as if automated content deli'very were a raising cost). But chances are, this is the "brain child" of some guy in their marketing department.
I'm actually glad this happened now, because I'm going to be upgrading my video card soon, and I would have hated something like this to happen with an expensi've video card.
Thanks again,
Tim

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