Displeased with apple experience

So I decided to buy an Ipod touch, it's been little over a week since I got it and I then itunes told me ios 5 was available for my ipod touch 4g, I started the update around 8pm on sunday and after a while it got stuck on the apple logo screen and the loading bar almost full but it wouldnt move any more while itunes saying "restoring ipod software" I thought it was normal and that the proccess it was just taking a little longer but 2 hours passed and nothing, I left it over night which it doesnt make any sense for an update to make you wait hours to be applied and next morning it was still the same, the bar didnt move, itunes still saying the same, restoring ipod software, I searched the forums, googled it, lots of people with the same issue and not only with ipod but iphones and ipads too and the worst thing, no solution to be found, not a single word from Apple! great! you guys are great!
So I ended up unpluging my ipod which I'm pretty sure this will cause permanent damage in the long term since itunes warned me about not to disconnect the device while the sync was being done and it also messed up my computer which it wouldnt shut down because itunes couldnt be closed, I spent hours trying to get an answer but I didnt find anything and I can see that more and more people keep posting asking for help regarding the same problem and still not a word from apple! It took me several attemps to get itunes to do something with my dead ipod, it finally recognized it as an ipod in recovery mode and then it did the sync and finally installed ios 5 but like I said I had to unplug and unplug my ipod several times before it worked which i think it is the most stupid thing since I paid enough for this thing to be having these kind of issues. Obviously people at apple dont care about costumers at all.

MrEggsalad wrote:
After that I called back and had to go through the entire process again, only to end up at a "I'm sorry, but it's been 90 days since original purchase so we can not help you, please go to an actual Apple Store or Authorized Retailer and ask them."
TL;DR: Logic board died twice, bad RAM and bad SSD on initial shipment, two repairs and I still have a FireWire and display issue. Calling Apple up I am first hung up on then told I am past 90 days so they can't help.
Any suggestions AT ALL about what to do or how to handle this? I need this computer for college and it is my only one. I bought it to last me throughout, but I hardly have faith in it anymore. Is there a way I can get a replacement or what?
Thanks.
You got a bad rep. My wife had a similar issue with her Macbook several years ago, the rep flat-out refused to talk to her unless she gave over her CC#. She explained the issue (bad screen) and the guy refused, twice. She called later and spoke to someone in their customer relations department and the issue was sorted out there. The rep we spoke to conceded that the previous rep was completely in the wrong if it is a hardware issue that is covered under our warranty.
Apple's standard warranty includes 90 days of software support and a year of hardware coverage. I'd call back and ask to speak to a supervisor or customer relations, they have the authority to fix issues like this. Good luck.

Similar Messages

My Macbook is not working properly, I went to a Genius Bar appointment, they were not helpful at all and just told me to go off and reboot my Mac and then restore via TimeMachine. I dont know how to do this. I am extremely displeased with Apple, help me?

My late 2011 Macbook Pro is not working properly it is very slow and extremely painful to use, I went to a Genius Bar appointment, they were not helpful at all and just told me to go off and reboot my Mac and then restore via TimeMachine. I dont know how to do this. I am extremely displeased with Apple at the moment, can someone please help me?

Your problem description is generalized and non-specific. I would make another appointment at the Apple store and insist they help you execute their suggested fixes.
Incidentally, if you search this site, Apple has excellent articles re: restoring a system.
Barry

I had a very bad experience with apple maps. It is not at all useful. How such application is developed by apple I dont undersatand. Pl help me how to remove it from my Iphone. Vijay from Hyderabad. India

I had a very bad experience with apple maps. It is not at all useful. How such application is developed by apple I dont undersatand. Pl help me how to remove it from my Iphone. Vijay from Hyderabad. India

Tell Apple.
http://www.apple.com/feedback/iphone.html

Experience with Apple Support?

I bought an Ipod almost a year ago and every few months have had a problem along the lines of freezing screens or nothing happening. Each time (3 times) i have taken it back to the Apple service centre and each time they have replaced it with a new one. Whilst it has been frustrating to have to regularly make the visits, wait for a while while they deal with it, and then reload everything, i do appreciate the replacements. However, as it is coming up to the end of my original 1 year warranty, and I have only recently had the latest faulty one replaced, i am concerned about the future reliability of the Ipod, having hardly had a good experience with them to date. I don't see why I should have to pay for a year's warranty extension myself when I am effectively dealing with am ipod that is only a couple of months old and that they should support.
On disussing my concerns with my local reseller they agreed that it was reasonable to expect Apple to provide an extra year's warranty based on the problems i have experienced and suggested that i contact Apple customer care. I did so several weeks ago and spoke to one of the staff who insinuated that it was something I had done, which is completely untrue and offensive. I hardly enjoy the hassle of having to go through the rigmarole of repair and replacement, and it isnt hard to find other people who have had faults on their ipods.
She refused to increase the warranty for a year, offering a few extra weeks. I asked to speak to a supervisor and she said she would escalate my call. A week later I had heard nothing and called again. This time I was told that the call had been passed to a supervisor called Natalie who was out that day and another message would be sent to her. This is now 2 weeks ago and i still have not had the courtesy of a response.
Anyone with similar experiences/advice?

that was the whole message I received..
2.2
Here is how we found this bug:
The user is unable to export their iTunes content. The exported items do not appear in the selected destination.
This review was conducted on an iMac running OS X 10.8.2
For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:
- include the complete details of your rejection issues
- prepare any symbolicated crash logs, screenshots, or steps to reproduce the issues for when the DTS engineer follows up.
For information on how to symbolicate and read a crash log, please see Technical Note TN2123 - CrashReporter.
they want me to provide crash logs? can't do, it doesn't crash and did not have any issues on the two mac I tested on. Can't provide screenshots or any kind of steps because they're the ones who's saying it's not working and they don't provide the steps to help me reproduce it.

Why did my charger already go bad..bought another one and it went bad..now phone will not charge..only had it 2 months..what a disappointment so far..should have stayed with Apple..would like to get my money back. Terrible experience so far.

Why did my charger from Verizon already go bad..bought another one and it went bad..now the phone will not charge..what a disappointment and a hassle..should have stuck with Apple..only had the phone 2 months. Hope they will exchange it!!!!!!!!!!!!

This is either a Phone issue or an Electrical issue in your home.! when charging Do you always use the same electrical outlet? or did you try others..
You will know or should know if there are any issues with your other Electronics.. that you Plug into it..
If it is the s5 which it sounds like it could be then the Local Verizon store at there Discretion will determined if replacement is needed you have a 1 year Manufactures Warranty that covers for things like what your Describing I would take it too your local store see if they'll get you a Replacement or you may have to go through Samsung..
But I would Try another OUTLET just to see if your phone charges with it.. And Good Luck b33

Where is the best place to connect with Apple users who experience a disability?

I would like to have discussions with Apple users who use the accessibility features..

http://niederfamily.blogspot.com/2012/06/silencing-of-maya.html
Proloquo2go is also popular. I'm sure the individual app developers would be happy to accept your feedback.
There are braille typewriters and print-readers, there are mounts for ipads, there is voiceover, and assistive touch for those that have trouble swiping or using the home and sleep/wake buttons.
--Sam
P.S Apple can also be reached at www.apple.com/feedback

My terrible experience with Apple's costumer service (PLEASE READ)

I have been a loyal customer with Apple and iTunes for about 6 years now. Being a lover of music I always tried to avoid downloading it off the Internet because I believed in supporting the artists and supporting things like iTunes for selling their music in a fast convenientway. About 2 months ago my younger brother wanted to start buying content off of iTunes on our family account, but couldn't because there were already 5 computers authorized on it even though there should only be 4. We looked through all of our old computers but couldn't find the one that was still authorized and not being used. We tried to de-authorize all the computers on the account but we're told that we had to wait a year before doing so (which by the way is extremely inconvenient and completely pointless in my opinion). In order to fix this problem I decided to create my own account so that my brother could take my place on the family one. After a couple of days of buying/listening to music on my new account I ran into a problem. About 500 of my songs plus a lot of other content could no longer be used because I was no longer authorized on the account that I bought them on. Being an optimistic person I assumed that Apple/iTunes customer support/service would be able to fix the problem easily. I went to the site and found it difficult to find any information relating to my problem or to find a number I could call. When I finally found a number I called it and to my surprise found myself having to speak commands to a machine (which by the way is the last thing people want to deal with when they need assistance, and it is very frustrating). It took me 7 tries to finally get through to someone because the machine had no idea what I wanted and kept hanging up on me. I talked with a customer service representative and explained the situation to him. I then asked him if he could possibly de-authorize all the computers on our family account, and he said that he could not and provided no explanation as to why. So then I asked him if he could transfer the content that I paid for on the family account to my new account and he said no. Finally I asked him if there was anything he or I could do to fix the problem and the only thing he suggested was that I'll just have to buy all the content again on my new account. I told him that was about 500 songs, 10 TV series, 10 movies, 9 audio books, and about 25 apps, which would probably cost around $1000. But he just repeated that there was nothing he could do. I was so disappointed with the lack of helpfulness from their customer service and with the way I was treated that I will no longer purchase music, movies, TV series, or anything that isn't an app from the iTunes store. I spent about 5 days replacing every song I could no longer listen to by downloading off the Internet. I even had to delete some of the songs because I could not find a downloadable version. They have officially lost a loyal iTunes customer and I hope this complaint will open their eyes a little. Thank you for taking the time to read this.

I realize the number I called was not for iTunes store support, but I thought that they would at least be able to help me or point me in the right direction.
Sorry, you knew that the number you called was not for iTunes Store support, but then you got upset because they couldn't help you? That seems rather unfair of you in my view. Not being party to the conversation and hearing what was said, I can't address the second issue of why they weren't able to point you to the form. Perhaps they did and you just missed it.
Again, this post will convey nothing to anyone who can do anything about it. If you just want to comment to Apple, use their feedback pages:
http://www.apple.com/feedback
If you want actual assistance from the iTunes Store, contact them via the form I linked to above. There is, again, no phone support for the iTunes Store. You can express your desire for such phone service to Apple via the feedback page, but it's highly unlikely that Apple will ever find it cost-effective to provide that.
Regards.

My iPad was stolen before delivery and i got problem with Apple Store

So this my problem
i'm living in France and i order a lot of things at the French Apple Store online. So when UPS ship the packages, the iPad box was empty. I call immediately Apple store customers sercice. And they treat me like a jerk, i spoke to many differents persons, and each time nothings is done for a refund or an iPad replacement. UPS do not want to admit that somebody stole my iPad, Apple are doing nothing for me, and i can't speak to a supervisor to accelerate my case.
What can i do with Apple Store custommers service in this particular case, can somebody help me to find the good person that i can talk and if he can help me.
Thank you

If the cardboard box that had your address on it was empty it is possible Customs forgot to put it back in the box.
If the box that said iPad with the photograph of the iPad on its cover is empty, but is shrinkwrapped, it is likely an error at the manufacturing plant.
If you were not at home when the package shipped, anyone could have walked with it off off the porch, re-taped the box, and UPS did what FedEx never does with Apple products in the U.S. and that's leave a box from Apple without a signature allowing them to drop off the box unattended. Unless of course you gave them a signature release, in which case, you can't trust your neighborhood anymore for doing a signature release.
If you were present at the time UPS delivered, and they delivered you a closed box, and you found no iPad box in there, it is possible it either got left at Customs, or Apple didn't ship the box right.
Regardless, UPS in the U.S. always asks the shipper to make shipping claims, which means you need to be persistent about asking for a manager. I don't know what it is like in France, but in all likelihood it is similar.
This is a user to user forum, so we can only give you our experience.
Sorry to hear about your loss.

When my iPhone 4S (with ios7) experiences a failed call while connected to my Bluetooth hands free in my car(screen locked) the failed call appears on the locked screen, as it should, then when I unlock the phone it automatically redials the failed call,

When my iPhone 4S (with ios7) experiences a failed call while connected to my Bluetooth hands free in my car(screen locked) the failed call appears on the locked screen, as it should, the problem arises whenever I unlock the phone, it automatically redials the last failed call, it doesn't do this with missed calls that are on the locked screen, if any. It is really annoying as sometimes the phone doesn't respond to attempts to end the call before it connects to the number. I then have to explain that it was my phone and not me, I look like an idiot, which I don't really need any extra help with!! Does anyone have any ideas? I don't want to stop missed call from showing in the locked screen but it might be associated with the failed calls and therefore be the only resolution

I have had the same issue which was driving me mad but think I have just found a way around it. In iOS 7 if you swipe up on the lock screen to access quick settings and go into timer then click the home button you get into the phone without calling the person back. Not a great 'fix' but hope it works for you. Come on Apple this isn't good enough, fix this bug otherwise you will lose your customers.

How to increase your battery health - anyone with similar experiences?

this is my very own self made instruction of "how to increase your battery health"
it is the procedure how i have done it serverall times on my powerbook g4 12".
my stats: 374 cycles, health 86% (3790 of 4400mAh)
age of my mac: 57month (battery bit newer)
**if you to try this: it is on your own risk!**
**this may not be suitable for mac newbies**
**be sure to read this twice before you do it once!**
you will need:
-a pocket lamp or comparable light (to see anything on your sreen when it is dark --> light from the back through apple logo)
-coconutbattery (coconut-flavour.com/coconutbattery) or comparable programm to track your battery information in realtime
-activity monitor
-cool enviroment (to ensure your fans don't have to work that much)
-some time and patience
the intructions:
step1: load your mac until the orange light turns green
step2: disconnect the power adapter
step3: use your mac until 15-25% battery life (track this information in your menu bar)
step4: slow down your activities. the order of the following actions depend on your usage of your mac:
__close programms that use lots of cpu/gpu to ensure the fans slow down to 0rpm (!!)
__turn off everything that needs battery power: airport / bluetooth / speakers / etc.
__eject dvd or cd
__close all programms with important data
__eject idisk / .dmg files in your finder (this is not only a matter of data security)
__dissonnected from peripherals such as ethernet / internet / mouse / keyboard
__use lower brightness level
__open activity monitor to ensure that your hard drive activity is very low, may be you need to close more active programms, close activity monitor when hard drive activity is very low
__open system preferences >> energy saver preferences >> choose longest battery life
when your are ready with those actions go on and ensure you are able to connect to power adapter with your mac quickly (be able to charge - don't do it yet!)
step5: be patient. now it should take some time until your battery level goes down to 3-5%
now there should be no programm running.
do not open any programm now!
do not have a look at your dashboard!
now your mac should be really quiet:
-no fans (0rpm!)
-nearly no hard drive activity!!
-->> if this not the case break go on with step 11&12, try again in a week or two
-->> if you are ready go on with step6
step6: open coconutbattery und use the lowest brightness level
play with your trackpad to ensure your screensaver won't start. waste time until you are at 1-2% battery life.
step7: take your lamp and spot through the transperent apple logo, position your coconut battery window somehow that you can see the current battery charge und the maxium battery charge in the spot of your lamp through the apple logo.
step8: go from the lowest brightness level to the level under the lowest brightness level (a dark screen)
step9: watch your current battery charge carefully und keep on playing with your trackpad to ensure your screensaver won't start.
step10: there is kind of battery buffer made of approximately 1% (once when my "current battery charge" was 3624mAh and this kind of buffer was at 36mAh)
to empty this kind of battery buffer takes much longer as you might expect!
when your current battery charge turns under this kind of battery buffer, your maximum battery charge should change. hopefully it is higher or stays the same. when it is lower now: i'm sorry - i have warned you. may be you have to go through this 'how to' more carefully!?
step11: plug in your power adapter before the battery is cero!
step12: load until the orange light turns green
step13: if it was helpful do not repeat it more than once a week, better once a month
-->webcal://www.apple.com/batteries/images/notebook_icalreminder.ics
(via: http://www.apple.com/batteries/notebooks.html)
anyone with similar experiences about increasing battery health!?
(yes, i'm sorry for my poor english, i've tried my best)

Me too! My battery lasts for 10 minutes. It is awful and I am on my 4th power adapter since they keep breaking too.
From coconut battery: Maximum battery charge 310mah, original 4400, age of mac 45 months, 140 cycles.
From system profile:
Battery Installed: Yes
First low level warning: No
Full Charge Capacity (mAh): 310
Remaining Capacity (mAh): 213
Amperage (mA): -1205
Voltage (mV): 11557
Cycle Count: 140
I went to an apple authorized retailer and they said nothing I can do if it is out of warranty.. is this true?

Disappointment with Apple customer service's response to my iMac G5 issues

The following is a copy of the letter that I will be sending to Apple in regards to my recent dealings with customer service. What do you guys think I should do?
To whom it may concern:
Let me begin by saying that I have been a loyal and avid fan of the Mac since 1999. I have converted several of my PC friends to the Mac, and I would consider myself to be the quintessential Mac "geek" (posters, T-shirts, you name it). I have owned a Macintosh LC 575, Power Macintosh G3 (Blue & White) and Power Mac G4 Cube, in addition to my current machine, an iMac G5. However, my recent experiences with Apple customer support have left me thinking that maybe the Mac way is not the smooth, customer-first experience that I thought it was.
As I mentioned, I currently am using an iMac G5 (rev. A, 20" 1.8 GHz). Unfortunately, the iMac was a victim of the well-documented power supply issue (http://www.apple.com/support/imac/re...ensionprogram/) several months back. The power supply would heat up to such high temperatures that it eventually burned out, and I could not power on the machine. I brought it in to my local Apple Store (Oakbrook, IL), whereupon they wrote up a repair order, and I had my Mac back within 4 days, all without paying a penny. "Wow, excellent no-hassle service," I thought, and rightfully so.
Over the last couple of months, my iMac has further developed a couple of smaller, but still annoying and "not-very-Apple-like" issues. First, the fans have developed a consistent, cricket-like squeak - that is, you can hear the fans turning, sort of like an old wheel that needs oil. In my quiet office, it is VERY obvious, and is especially distressing when I'm trying to do audio and MIDI work. The second issue is that the slot-loading Superdrive has gotten to the point where discs that are being ejected often fly out of the slot and do not stop, falling onto the top of my desk, or occasionally clear off the desk onto the floor.
A few days ago, I decided that I had had enough with both issues, and decided to initiate a chat with a support agent on Apple's iMac support web page. After explaining the issues to the agent, I was transferred to a "specialist," to whom I then had to re-explain the issues. Further irritating me was the fact that they provided me no solution other than to visit my local Apple Store, and they would further diagnose the system.
So tonight I headed over to the Apple Store Oakbrook with the iMac in tow (mind you, not the lightest thing to be carrying around, and a pain to have to disconnect peripherals etc.). I had made an appointment prior to showing up...in fact, Apple's new Concierge system seemed very elegant and user-friendly, and I was able to make a 7:20pm appointment at around 2:30pm. I made it to the Apple Store at about 6:50pm, and saw my name listed on the Genius Bar screens as being 2nd in line. There was a man with a 15" PowerBook that was being helped by the Genius behind the bar, so I sat and waited patiently. About 40 minutes into my wait, a woman with an iPod mini walked up to the bar, seemingly waiting for assistance. Within two minutes, another Apple employee approached her, briefly looked at me and asked if I was waiting for help. When I said I needed assistance with my iMac, he told me that I would have to wait for the next Genius, turned to the woman with the iPod mini and proceeded to diagnose her problem.
Further irritated, I waited another 10 minutes or so, at which point the same employee turned his attention to me. I explained the fan and Superdrive issues to him, and he took the iMac to the back room for another employee to take a look at it. About 10 minutes later, he came back out with the iMac and said something to me that just floored me. He told me that his colleague that looked at it could not find anything inherently wrong with the fans, and that "since it's not a Pro desktop, there are bound to be squeaks in the fan system" (almost verbatim what he said). He said that they cleaned the fans, and tightened the eject mechanism in the Superdrive, and that if I continue to have issues with it to bring it back in and they will further diagnose it.
The message I have taken from this experience is two-fold. First, Apple has officially gone from being a computer company to a consumer electronics company. The fact that I literally was skipped over after waiting 40 minutes and pushed aside for an iPod user who had waited TWO minutes and was not in the Genius Bar queue shows that Apple's priorities have shifted. Secondly, Apple does not truly back the quality and craftsmanship on which they pride themselves. Just because I do not own a "Pro desktop," that should not mean that a squeaky fan system is an acceptable situation. I bought an $1,800 computer that was advertised as "whisper-quiet" and I should not have to pay $3,000+ just to be reassured that I will be taken care of. I expect excuses and glancing over of issues by companies like Dell that make cheap bare-bones systems. I do not expect that from Apple - if Apple is going to hold themselves to a higher standard, they should back up that talk with true customer-first service.
So I am now sitting in front of my rickety-sounding iMac, wondering what my next step should be. I appreciate you taking the time to read this, and I would further appreciate a follow-up and resolution to this situation.
Thoughts?

Send it. I feel for you, but the most sympathy you'll get is from fellow users on this board. These forums were one of the best ideas by Apple. Whoever thought it up is probably getting 1% of iPod sales as commission. Besides users helping users so Apple doesn't have to handle nearly as much tech support directly, this board is also a place for people to vent so Apple doesn't have to address your concerns. I'm not saying these boards are a bad thing ... they are very helpful, but you have better odds at winning the lottery grand prize than you do to get a reply back from Apple from a letter like this.

Success with Apple "Senior Advisors?" Next level of representative re: Apple email???

I am trying to resolve a problem with Apple & Comcaston email notifications which are NOT arriving at Comcast webmail. Have gone 2 months now with no real fix.It is not all email, but it is crucial email that is generated using an Apple ID. I am wondering if anyone here has gotten past "Senior Advisor" level at Apple???? The consequence: Means that 3rd party applications for both iOS and the desktop bought via Apple's Appstore are dead-ended; I cannot get the updates that are pending. At Apple, I am left with a "Tier 2" (Senior Advisor) level of contact.Apparently one can never speak to application engineers that have actual power, from what I have been told to date.

jam_band wrote:
I have nothing good to report, thus I haven't added to the post. Here's the latest:
Comcast: CC_AA looked at it & responded via PM a few times. Has been helpful.
Comcast seems to need to know the issuing SMTP address to know why an account doesn't work.
Comcast phone support hasn't impressed me. Chat: better.
Repeats still lead to the same result after I explain the circumstances; they send something to the Postmaster,
in 3+ days turnaround comes back with exactly the same message asking for a sending address.
Apple side: So far its been a false alarm on the issue. New advisors, same end.
Apparently Tier 2 Apple Advisors are the highest echelon customer resort.
Apple advisors have been by & large nice & have good communication skills. Hang-ups appear procedural.
Sidenote that one Apple advisor did get a little "school marmy" in tone on me when she got to the end of her spiel & I wasn't taking no for an answer, yet overall an good experience from all the advisors. I'll take the pendantic repetition over hearing "sorry you are having problems." (Everybody apologizes for everything these days).
Note: They have much better phone support than most I have encountered eslewhere.
The people DON'T sound as though they are new on the job, bored & reading back a help screen aloud to you, with substandard reading skills. (Usually I do not need someone to read the manual aloud to me, which is often the nature of customer support). And they do NOT tell me their name is "FRED" when the accent implies otherwise.
Hitch: Apple never confirms nor denies if its an Apple problem. IF there is a bounce back on emails directed to a Comcast address, they won't even divulge the error message. This smacks, to me of the sort of arrogance that Microsoft used to assume.
I wind up in the same place on getting into the Apple account I need to access (2 methods). Eventually, they stop checking back, or responding to emails, I guess. (Hoping you will capitulate & go away, or try still another advisor? Hard to say).
Its quite possible an advisor pulled a few days off,
but the message on voicemail never reflects that, when I check in.
As for the EMAIL method/option: Apple & Comcast don't seem to breathe the same air.
My one realization: Never answer an assessment survey about "how have we done" until you are absolutely at the end of the problem & its solution trajectory!
Can you send me a private message with the user name that is having the issues. Also if you have an example email address that is being rejected I can make sure we have this investigated for you. -FC

Sound issues with Apple TV show rentals/"choppy" sound quality

I have been renting "Lost" episodes from the iTunes store on my new Apple TV. There is something wrong with the sound quality. It's very choppy. Almost like a fan is cutting up the sound. Anyone else experience this problem? What's the fix?

Hello there, cjb1992.
The following Knowledge Base articles offer up some great steps for troubleshooting audio issues with Apple TV:
Apple TV: HDMI audio stops working
http://support.apple.com/kb/TS2090
No audio when using Apple TV
http://support.apple.com/kb/TS3789
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Iphone stuck with apple symbol and wont start up

i updated my iphone and when it finished and went to reboot it just stays stuck on the apple symbol it constantly reboots and will never connect to my laptop i dont know what to do if anyone can help please do

Hi,
Luca224 & Ingo2711. Thanks for bringing this topic. on 29th Nov. I faced the same problem on my iPhone 3GS 32GB Firmware 3.1.2, iPhone stuck with apple symbol and wont start up. I have tried with 10 Seconds Sleep/wake-up button + home button to reset. But didn't work. Did google about an hour with many blogs. Finally I made a call to 3 iPhone care and spent 30 minutes and explained whatever I have done; iPhone customer care asked me to go to nearby iPhone service center in Sydney. BUT BY LUCK CLICKED ON iTUNE AND GOT THE OPTION FOR ONLINE FORUM FOR APPLE iPHONE. Many many thanks to Ingo2711 who has given the solution link and also thanks to Luca224 , who raised the issue. I feel, this is a common problem with iPhones those who using iPhone 3GS 3.1.2...... but try the link http://support.apple.com/kb/HT1808 and thanks to Luca224 & Ingo2711. PLEASE FOLLOW THE INSTRUCTION CAREFULY:
1. Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
2. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off. _+(in my case - red slider didn't appear, but i pressed the Sleep/Wake button until the iPhone went off, finally it was just off... i was frustrated... tried 3 times with more patience )+_
4. Press and hold the Home button while reconnecting the USB cable to iPhone. When you reconnect the USB to iPhone, the device should then power on. +_( Do exactly as it says)_+
Note: If you see the message "Charging... Please Wait" or you see the screen pictured below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start with step 2 again. +_(True ... for me it happened 3 times)_+
5. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. +_( I was nearly frustrated at my 3rd attempet; my thumb was hurting as I was holding the home button for few minutes..... but finally it worked yahooooooooooooooooo...... suddenly changed my decision.... about going to 3/Apple service center)_+
6. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
If you don't see the "Connect to iTunes" screen, then disconnect the USB cable from iPhone and repeat steps 3-6.
Because you must restore iPhone or iPod touch, iTunes will not recover data from the device, but if it was previously synced on the same computer and the same user account, it should restore a backup (if available). See document HT1414, "Updating and Restoring iPhone Software."
If you are still unable to restore the iPhone using this method, check Apple support for further troubleshooting and/or service options.
Note: If you sync both an iPhone and an iPod touch to the same computer, make sure you select the correct backup to restore your settings from (don't select an iPhone backup if you have an iPod touch and don't select an iPod touch backup if you have an iPhone).
**** ( BACKUP FROM YOUR iTUNES : MAC/PC; AS I GOT MY 95% DATA FROM THERE.... GOOD LUCK)******* IF IT WORKS PLEASE POST YOUR EXPERIENCE....*
THANKS

Ipod Classic Buffer Overload with apple lossless

My 160GB Classic occasionally pauses or stalls for a few seconds much like the buffer is overloaded and is reloading. The pause is intermittent (never the same place in same song), it lasts about 2 seconds then the song resumes right where it left off.
My Ipod is loaded with Apple Lossless songs which all play fine on my Mac.
The genius bar has been no help. Reloading and/or upgrading the software on my ipod has not fixed the problem (genius bar suggestion).
Has anyone had a similar experience?

I don't think the pauses have anything to do with Apple Lossless encoding. I get these pauses on occasion with 32kbps audiobooks.
Enjoy life,
Steven

Displeased with apple experience

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