Dispute Case- FSCM

Hi,
I want to create a dispute case through FBL5n and initiate a WF. I activated all the agents and events but still there is no work item.
Can any one help in this regard.
Regards,
Aruna.

hi anupama gaaru
pls send me screesnhot to mallikarjunacwa at gmai
pls send me any SALE ORDER COSTING SCNEARIO
BYE
ARJUN

Similar Messages

FSCM-DM: Removing invoices from dispute case

Hi all,
I'm trying to remove an invoice from an Dispute Case but i'm receiving the error message UDM_MSG015 ("You cannot change this system node manually").
Is it possible to remove an invoice from an Dispute Case ?
Best Regards,
Bruno Sousa

Hi all,
Many thanks for your feedback.
So, as far i understood, after installing EhP2 and activating the business functions:
- FSCM Functions (FIN_FSCM_CCD)
- FSCM Integration (FIN_FSCM_INTEGRATION)
I will be able to remove the a specific invoice from a dispute case.
Just another question. These business functions seem to be valid also to FSCM-CR (Credit Management) but we don't want to activate the FSCM-CR and we want to continue using FI-AR-CR.
Does the activation of these business functions also activate the FSCM-CR ? Because that will turn off the FI-AR-CR and we don't want that..
Best Regards,
Bruno Sousa

FSCM-DM: Status of Dispute Case does not change

Hi,
I'm facing a problem where i have a few dispute cases created in my worklist and, some of the invoices that are associated with the dispute case, are already paid.
The dispute case already disapear from "Dispute Case" tab but, when i check it again in the "Contact details" tab i notice that the status is still "In Process".
I customized my system like this:
On status Management,
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Status Management=>Create Status Profile
Status   Status Discription SystemStatus System status discription
20            In Proces                                 002     In Process
30           Confirmed                                008     Confirmed
40           Closed                                     007     Closed
50           Canceled                                 009     Voided/Deleted/Canceled
And, in Process Integration
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Process Integration=>Define Automatic Status Changes
Automatic reopen => 20
Automatic Written of =>40
Automatic closed => 40
Also, if i run the automatic written of program, no dispute case is considered.
Test:
I have a test where i created an dispute case and aftwards i paid the invoice.
Result:
The system generated an express mail requesting me to make a subsequent posting so i checked the SBWP transaction and i notice that there was an error and the system indicates to run the program FDM_PROCESS_BUFFER.
So, i run program FDM_PROCESS_BUFFER but i received the message that "Dispute Case 000000000222: Automatic close status 40 is not valid"
Thanks in advance for your inputs,
Edited by: Morbius on Oct 14, 2010 9:11 PM
Edited by: Morbius on Oct 14, 2010 9:56 PM
Edited by: Morbius on Oct 14, 2010 10:41 PM

Solved after updating the status data in customizing (the high and low values).

FSCM SAP 5.0 Dispute Management-record and case model-dispute cas model.xml

Hello,
I am using the W21: Dipsute Management Building Block Configuration Guide.doc
At the first step, creating a case record model, the configuration guide refers to a file:
6.     In the toolbar of the Modeler in the upper middle section select Model >> Load local file and open the file - dispute case model.xml -.
I do not have this file available, does anyone have any idea how to resolve this?
-     How can I obtain this file
-     Is this file necessary, to create a case record model
Thanks for your help.
Kind regards,
Santiago

Hi Santiago,
This was tricky for me too. Execute tran UDM_DISPUTE. Change your RMS ID (left side, middle box, icon with two overlapping squares) to UDM_DISPUTE. In the same box, expand Record and Case Record Models. Double click on Modeler for Case Records in Dispute Management. This brings up a search box. Click on execute Search. Double click on the Dispute Management entry in the lower box. This gives you the standard model. You can download this, using the Other Model Functions.
Then change to your custom RMS ID (ex. ZUDM_DISPUTE). Expand Record and Case Record Models. Right click on Modeler for Case Records in Dispute Management and select Create. Then upload the standard model into your RMS. Then you can customize the model as you wish. Hope that helps!
Beth

FSCM- Dispute cases were not closed automatically for credit disputed amounts

Dear All,
We are creating the dispute cases for overpayment or un-applied cash payments (that is credit document) through FDM_AUTO_CREATE. But those credit dispute cases were not closed automatically after I cleared the documents through F-26 or F-32.
We are running FDM_PROCESS_BUFFER program through batch job for every hour. And we made correct configuration for automatic dispute case close in SPRO. Also the debit disputes were closed automatically.
Especially we are facing this issue for credit special g/l transaction (partial/residual/charge of difference clearing) documents.
Note : I can see two changes automatically in credit dispute cases these are, 1) Disputed amount get zero 2) Disputed objects (that is credit document) is automatically removed (Attributes => Linked Objects => Disputed Objects) in the credit dispute cases
Can you please help me how to resolve this issue.
Thank you in advance.
Thanks & Regards,
KVP

Dear Experts,
Can I have solution for this issue.
Thanks & Regards,
KVP

Dispute Case

Hi All,
I have gone through SAP traning for FSCM Credits, Collections and Dispute mgt. I have few basic questions. Could someone please answer these-
1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Regards,
Satya

1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
Disputes can be initiated automatically or manually. If you have Biller direct, then the customer could create a dispute case himself, other way the dispute will be create by a clerk or automatically due to process integration.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Yes, there is an standard program for this. Transaction FDM_AUTO_CREATE
3. Debits can be included in a dispute case as "Disputed items". All other items (credits, clearances) are entered as "Customer-disputed objects". How do i do the seperation? Is there a seperate button for each or the system picks up automatically?
No, you can create Customer-disputed objects over credits or any other item, however if a normal dispute case was created over an invoice in the linked object section you will find the documents related to it. By the way, customer disputed objects are not create automatically.
4. Multiple invoices can be created as one dispute case? Or one invoice - one dispute case?
Only Customer disputed objects.
Cristobal

Dispute Case Key (Replicated) (0DPM_D10); what is meant by Replicated?

Hi everyone,
I am working on implementing FSCM Dispute Managment module. I have some questions regarding the new standard content provided by SAP for this:
Earlier I have seen clients using the Stanadard InfoSet 0DPM_I0 for all the Dispute's reporting as it combines data from AR, Dispute Case key and 0Customer. But now I am seeing a bunch of new objects like 0DPM_M10, 0DPM_M20, 0DPM_C10, 0DPM_D10, 0DPM_DCAS_10 etc. provided by SAP as standard content.
Does any one have any experience with this new content; can anyone explain me how this new content is useful. My client is reluctant against using the standard InfoSet as its is built on two DSO's; I have suggested to build a cube on top of them and can still use an InfoSet to combine AR line items, Disputes, Dispute case key and Customer. Correct me if I am wrong with thid statement.
Also please let me know what is meant by a Replicated DSO.
Any comments or suggestions will be greatly appreciated.
Thanks & Regards,
SRV

There are a few things to consider:
     1) The data is stored in deserialized form until it is read. The first read will deserialize the data.
     2) There is some overhead per-entry. 750MB/(3,000,000-30) = ~250 bytes per entry. Some portion of this is attributable to the per-entry overhead.
     3) How did you measure memory usage? Usually invoking <tt>System.gc()</tt> before measuring heap usage will clear garbage but is not guaranteed.
     Jon Purdy
     Oracle

In my work flow Invoice Details not geting when Dispute case created?

Hai Experts,
Im Working on Dispute case Workflow in FSCM module , I Created custom workflow for that ,
when ever Disputecase created notification send to Processor and Coordinator for that i created one Zclass
write the one of the that Zclass method for sending the mail to processor and coordinator for those mail Id's,
Its working fine but the problem is on that mail i have to send the Invoice details also ,
for that im using the fm 'UDM_GET_BOR_OBJECT_KEY_INVOICE ' this FM not geting the data when dispute case is created,
its working in foreground and background, but the problem is in workflow it is not geting the invoice details.
please help me on this,,,
thanks in adv..

Hello,
"I Debug the FM, its throughs the Error
'No Configuration for the wrokflow Wfno version 0000'."
I doubt very much that the FM is showing that error. I assume you mean the workflow log.
The step that calls the task that calls the method that calls that FM, is that the one with that error message?
First check that the FM works in SE37 with the same inputs as when called from the workflow, and if it gives the expected output.
Try replacing that step with a different one to make sure there's no problem with the workflow itself. Make sure the workflow is activated without errors and do SWU_OBUF.
regards
Rick Bakker
hanabi technology

Error 102 when updating customer in dispute case

Hi Experts,
When I try to edit a dispute case I am getting following error:
Error 102 during change to record <CustomerNumber> (Customer). Below is the screen shot. Please help.
Thanks and Regards
Pankaj Pareek

Hi Subhrajit,
I went through the earlier also under the thread FSCM Adding Customer-Disputed Objects Error
However, After reading the note I do not found it related to my problem.
Thank you for replying.
Regards
Pankaj Pareek

Dispute case against closed invoice / without invoice reference

Dear experts,
We are currently implementing SAP and FSCM in an EMEA enviroment and one of the issues we are encountering with FSCM is that you can't (according to my advisors) raise a dispute case within FSCM against an invoice that has already been paid. Also you can't raise a dispute case for a dispute that has no invoice reference.
So the question is simple: is this correct? For me this is a surprise and a minus as we have frequent cases where customers raise a dispute against a closed invoice without deducting or having the possibility to deduct (inactive account) the disputed balance.
If this is the case are there any other options to raise a dispute and track and report on it?
Thank you very much for your input.
Kind regards,
Nico

Hi Nico, there is an option to raise disputes over paid invoices: Customer disputed objects.
This functionality was released with Ehp2, and has some differences with the traditional Disputed objects, for example, there is no process integration available.
Best regards,
Cristobal Fuentealba.

Dispute Case Integration with FI-AR

Hi all,
Does anyone know whether there is a standard scenario to be able to create a dispute case in the Interaction Centre and for this to transfer to FI-AR or FSCM. In the documentation it seems to indicate that this is only available with FI-CA.
Paul

Hi,
Thank you very mutch for the information , I have check no 1 and that is OK, regarding number 2, I would like to do some settings in our IDES environement to try some features, but there the "Integration with Contract Accounting" is set, as I read this can not be deactivated, is there any meens for this.... please advice in that case.
Reagarding the last issue, we are not using Agency Business and SRM functionality, hope that will minor the non working part. Thy do not need contract agreement either.
BR
Eli
There are a few things you have to do, if you want to use FI-AR instead of FI-CA.
1. Replicate BP in CRM to customer in ERP. Set up FI-AR as active accounting in IMG -> CRM -> Master Data -> Business Partner -> Business Agreement -> Define Basic Settings.
2. Deactivate feature ACC_FICA (Integration with Contract Accounting) in Billing engine via IMG -> CRM -> Billing -> Configure Application.
You should note that lot of Leasing functionality with CRM releases higher than 5.0 are based on FI-CA as the active accouting system. These may not work if you use FI-AR.

Dispute Case - Write-off entry

Dear Experts,
When we write off any invoice through UDM_AUTOWRITEOFF in FSCM, system Debits the Bad debts write off (P&L) A/c and Credits the Customer A/c. However, we want system to segregate VAT, Tax and Freight amount from Bad debts write off A/c. So that the entry would be VAT -Dr. Tax-Dr. Freight -Dr. Bad debts -Dr. and Customer -Cr. Please could you through some light on How to achieve this?
Thank you.
With Kind Regards,
Naresh B. Pandya

HI Naresh,
To my understanding there is no configuration in FSCM by which you can achieve what you have stated, since we want to achieve something in FI area by doing an acitivity in FSCM, whereas vice-versa would probably work. I can possibly think of a work around. You can post a normal write-off entry giving the tax code therein, which will clear customer open item, and post to tax GL as well. Now, since the open item (document) which was "disputed object" in FSCM - Dispute case, that object will get updated with resolved object as the new document posted. Basically, the dispute case attribute will reflect the changes that has occurred in FI (FI-FSCM integration). However, I'm not sure whether this amount will get updated in field "paid amount" or "written off" amount. You can simulate and check out.
I am also interested to know how you deal with this, so keep me posted.
regards,
TV.

Unable to create a new dispute case from UDM_DISPUTE

Hello All,
When I try to create a new dispute case from UDM_DISPUTE, I get the following error.
Duplication in attribute display: Attribute
FIN_RFC_CREATOR already used
Can any one tell me what is the reason for the above error and how I can create a new test case using UDM_DISPUTE.
Thanks
Venkat

Check your attribute configuration in FSCM - Dispute Mgmt - Dispute Case Processing - Attribute Profile - Create Attribute Profile. Select the attribute profile that is assigned to your Case Type and select Assign Attributes. Look to see if the attribute FIN_RFC_CREATOR is listed twice.
Regards,
Beth

Multiple dispute case types for one company code

Hi Experts
I am trying to design a solution for external system interfacing with SAP FSCM. Requirement is to create dispute cases for short pays automatically using program FDM_AUTO_CREATE (which is normal standard SAP process). We are also creating complaints in third party system based out of our data from SAP. When these are getting created in third party, we need to interface back into SAP and create Dispute (against compalint created in third party). I am thinking of using program FDM_AUTO_CREATE to create disputes based on company code/document number/fiscal year/line item etc.
To differentiate between disputes and complaints i am proposing to create new case type (other than dispute case type) and have its own number range assigned to it, so that it can be easily recognised in SAP. But as per standard SAP setting one company code can have only one default case type assigned to it and whenever i create cases using FDM_AUTO_CREATE, system always picks up only one case type.
Is there any standard setting so that system can create complaint cases in SAP with different case type (other than default dispute case type) while using auto create program?
Thanks in advance
Aleem

This is an common question when implementing SAP TCM for trade promotions where claims/ disputes go to CRM for approval.
We have overcome this by leaving the standard dispute case type in the default settings. We then activate a BAdI - FDM_AR_DEF_CASE_TYPE. We create a Z table that we linked to in the BAdI - that had company code and reason code - and put the additional case type in the table linked to a reason code. By adding a reason code (FI-AR) to the specific items, when you create the dispute it will call the BAdI and table and use the extra dispute case type as opposed to the standard one.

How to synchronize Dispute case reason code with AR Reason Code

Hi
A residual is set up with reason code "A". A dispute case is created for this residual and once the case is created the reson code is changed to "B" . Now what is the program that needs to be scheduled that synchronizes these two and changes AR reason code to "B"? Thanks for help
Thanks

I agree with Ravishankar, that this is more of a question regd operational process being followed by your business team.
You might want to explain them tht it would be better of that to have below process
1) initially AR residual has a reason code
2) DC gets created automatically with the reason code of AR residual
3) in case the Reason code needs to be changed now, change it in the DC case itself.
4) to reflect changes made in step 3 to the AR residual online, you need to make settings in spro @ FSCM -- DM -- Process Ingegration with AR -- Auto doc changes from DC -- Define doc changes
If you get the above steps employed, you will have one version of truth across AR and DC with respect to Reason codes.

Dispute Case- FSCM

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