Dispute Case Integration with FI-AR

Hi all,
Does anyone know whether there is a standard scenario to be able to create a dispute case in the Interaction Centre and for this to transfer to FI-AR or FSCM. In the documentation it seems to indicate that this is only available with FI-CA.
Paul

Hi,
Thank you very mutch for the information , I have check no 1 and that is OK, regarding number 2, I would like to do some settings in our IDES environement to try some features, but there the "Integration with Contract Accounting" is set, as I read this can not be deactivated, is there any meens for this.... please advice in that case.
Reagarding the last issue, we are not using Agency Business and SRM functionality, hope that will minor the non working part. Thy do not need contract agreement either.
BR
Eli
There are a few things you have to do, if you want to use FI-AR instead of FI-CA.
1. Replicate BP in CRM to customer in ERP. Set up FI-AR as active accounting in IMG -> CRM -> Master Data -> Business Partner -> Business Agreement -> Define Basic Settings.
2. Deactivate feature ACC_FICA (Integration with Contract Accounting) in Billing engine via IMG -> CRM -> Billing -> Configure Application.
You should note that lot of Leasing functionality with CRM releases higher than 5.0 are based on FI-CA as the active accouting system. These may not work if you use FI-AR.

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Exchange 2013 MB/CAS integration with legacy Exchange 2007 CAS/MB/Trans server

Hi All,
I have an existing running Exchange 2007 SP3 RU13 server acting as MB,CAS,Transport using a Barracuda SPAM for SMTP (MX Record is assigned to here), and a TMG2010 server performing all ActiveSync, Outlook Anywhere, and OWA connectivity.
I have built a new Exchange 2013 SP1 server that will (for the meantime) act as a MB & CAS server only.
I successfully migrated a testuser mailbox to the new EX2013 server from the EX2007 server. The problem is that once migrated, OWA and Outlook can't access the mailbox.
OWA form our URL gives the message: Outlook Web Access is currently unavailable. If the problem continues, contact technical support for your organization and tell them the following: No Client Access servers of the appropriate version can be accessed from
the Internet
If I run OWA from the EX2013 URL it works ok, but not for MBs on the EX2007 server.
I tested this configuration in a VM lab and it worked ok. All I had to do was move the mailbox, then run Outlook. Outlook automatically found the new server and opened the MB.
Basically what I need to do is move all our existing MBs from the old 2007 server to the new 2013 server. I want to continue to use the exisiting transport/CAS/EDGE services on 2007 without having to rebuild both the internal and external comunications
infrastructure at the present time.
How can I get the EX2013 server to act as the MB server for the EX2007 communications infrastructure?

Hi,
Please try to create a new user on Exchange 2013, and send/receive email via both Outlook and OWA to test whether the Exchange 2013 mail flow well.
If Exchange 2013 works well, please try to bypass the TMG on Exchange 2007 for a little while for testing.
Additionally, we can use CAS 2013 URL to proxy/redirect previous CAS, or publish both CAS 2007 and CAS 2013 to be internet facing server with separate URLs, as Ed suggested.
Thanks
Mavis Huang
TechNet Community Support

Dispute case does not get updated with subsequent partial payment

Hi Experts
I am now still testing the Dispute management .. but it's my first time to see that some times created dispute case does not get updated with the payment posted against the invoice which the dispute case has been raised .. when i trying to add open item to the current dispute case i face this Error..
Process step 004: Change not possible, process step 003 missing
Message no. UDM_MSG037
Diagnosis
The dispute case is to be changed by process step 004 from accounting. However, there is at least one process (for example, clearing transaction from payment or credit memo) that was performed before the current step and that has not yet updated the dispute case. The changes to the dispute case must be carried out in the correct order.
System Response
The dispute case could not be changed.
Procedure
In an asynchronous change to dispute cases using IDoc, make sure that all IDocs of the previous process have been posted. Then you can carry out the required action (for example, post the current IDoc from process step 004 or include further items). The immediate previous process step is 003.
Your kind feed back is highly appreciated..
Regards
Mahmoud EL Nady

Hi
Thanks for straight forward solutions its now working properly after run the program.. thanks too much..
also do i need to run this program periodically or once i notice that one dispute case it not getting updated?
Regards
Mahmoud El Nady

How to synchronize Dispute case reason code with AR Reason Code

Hi
A residual is set up with reason code "A". A dispute case is created for this residual and once the case is created the reson code is changed to "B" . Now what is the program that needs to be scheduled that synchronizes these two and changes AR reason code to "B"? Thanks for help
Thanks

I agree with Ravishankar, that this is more of a question regd operational process being followed by your business team.
You might want to explain them tht it would be better of that to have below process
1) initially AR residual has a reason code
2) DC gets created automatically with the reason code of AR residual
3) in case the Reason code needs to be changed now, change it in the DC case itself.
4) to reflect changes made in step 3 to the AR residual online, you need to make settings in spro @ FSCM -- DM -- Process Ingegration with AR -- Auto doc changes from DC -- Define doc changes
If you get the above steps employed, you will have one version of truth across AR and DC with respect to Reason codes.

When using program RFDM3000/Automatic creation of dispute cases what is the difference with the option of Automatic incoming payment and Open items?

We currently have a batch jobs running for each, automatic incoming payment and open items. This was set up in the past and we are trying to determine what the difference is for each of these functions? Do you need to have the automatic incoming run prior to the open items for residuals and payments on accounts?

Hi Chris,
Program RFDM3000 creates dispute cases for residual items arising during automatic incoming payments (account statement, lockbox), during check presentation, or in postprocessing.
Alternatively, you can use the program to create dispute cases for open receivables items. You can use the selection criteria to restrict the quantity of open items (for example, using the document type and posting key for residual items from incoming payment postings).
You will find more information in the link below
http://help.sap.com/saphelp_erp2004/helpdata/en/0b/e07340b0c6980ae10000000a155106/content.htm
Regards,
Jose

Dispute case with parked document

Hi,
Does anyone know if it's possible to create a dispute case from a parked document?
Thanks,
CC

Hi,
Parked documents concept in SAP is only for managment approval.
You can park any kind of document before simulating.
If you want to send dispute case to management approval then go for parking or else you can post directly.
Thanks
Chandra

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Hi,
We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.
But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)
Is SAP CMS & SAP RMS the same thing?
Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?
Has anyone else implemented Disputes with a large volume of attachements?
Many thanks in advance for those of you with knowledge & experience in this area,
JJ
Edited by: James Parkes on Oct 18, 2011 4:13 AM

Hi,
DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.
Best Regards,
Pragya

Link between Credit Memo and Dispute Case

Hi,
Please help me. How to Link between Credit Memo and Dispute Case
Thaks,
Vinod.

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

FSCM-DM: Status of Dispute Case does not change

Hi,
I'm facing a problem where i have a few dispute cases created in my worklist and, some of the invoices that are associated with the dispute case, are already paid.
The dispute case already disapear from "Dispute Case" tab but, when i check it again in the "Contact details" tab i notice that the status is still "In Process".
I customized my system like this:
On status Management,
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Status Management=>Create Status Profile
Status   Status Discription SystemStatus System status discription
20            In Proces                                 002     In Process
30           Confirmed                                008     Confirmed
40           Closed                                     007     Closed
50           Canceled                                 009     Voided/Deleted/Canceled
And, in Process Integration
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Process Integration=>Define Automatic Status Changes
Automatic reopen => 20
Automatic Written of =>40
Automatic closed => 40
Also, if i run the automatic written of program, no dispute case is considered.
Test:
I have a test where i created an dispute case and aftwards i paid the invoice.
Result:
The system generated an express mail requesting me to make a subsequent posting so i checked the SBWP transaction and i notice that there was an error and the system indicates to run the program FDM_PROCESS_BUFFER.
So, i run program FDM_PROCESS_BUFFER but i received the message that "Dispute Case 000000000222: Automatic close status 40 is not valid"
Thanks in advance for your inputs,
Edited by: Morbius on Oct 14, 2010 9:11 PM
Edited by: Morbius on Oct 14, 2010 9:56 PM
Edited by: Morbius on Oct 14, 2010 10:41 PM

Solved after updating the status data in customizing (the high and low values).

Dispute case against closed invoice / without invoice reference

Dear experts,
We are currently implementing SAP and FSCM in an EMEA enviroment and one of the issues we are encountering with FSCM is that you can't (according to my advisors) raise a dispute case within FSCM against an invoice that has already been paid. Also you can't raise a dispute case for a dispute that has no invoice reference.
So the question is simple: is this correct? For me this is a surprise and a minus as we have frequent cases where customers raise a dispute against a closed invoice without deducting or having the possibility to deduct (inactive account) the disputed balance.
If this is the case are there any other options to raise a dispute and track and report on it?
Thank you very much for your input.
Kind regards,
Nico

Hi Nico, there is an option to raise disputes over paid invoices: Customer disputed objects.
This functionality was released with Ehp2, and has some differences with the traditional Disputed objects, for example, there is no process integration available.
Best regards,
Cristobal Fuentealba.

Dispute Case - Write-off entry

Dear Experts,
When we write off any invoice through UDM_AUTOWRITEOFF in FSCM, system Debits the Bad debts write off (P&L) A/c and Credits the Customer A/c. However, we want system to segregate VAT, Tax and Freight amount from Bad debts write off A/c. So that the entry would be VAT -Dr. Tax-Dr. Freight -Dr. Bad debts -Dr. and Customer -Cr. Please could you through some light on How to achieve this?
Thank you.
With Kind Regards,
Naresh B. Pandya

HI Naresh,
To my understanding there is no configuration in FSCM by which you can achieve what you have stated, since we want to achieve something in FI area by doing an acitivity in FSCM, whereas vice-versa would probably work. I can possibly think of a work around. You can post a normal write-off entry giving the tax code therein, which will clear customer open item, and post to tax GL as well. Now, since the open item (document) which was "disputed object" in FSCM - Dispute case, that object will get updated with resolved object as the new document posted. Basically, the dispute case attribute will reflect the changes that has occurred in FI (FI-FSCM integration). However, I'm not sure whether this amount will get updated in field "paid amount" or "written off" amount. You can simulate and check out.
I am also interested to know how you deal with this, so keep me posted.
regards,
TV.

TIF attached to dispute case isn't displayed

Hi,
TIFs that are attached to a dispute case can't be displayed. PDF files works fine.
The problem already exist directly after the upload.
It doesn't seem to be an authorisation problem (Trace made, RC=0 for each check).
The TIF is uploaded correctly as it can be downloaded and displayed then by windows tools.
Are there any settings needed?
Thanks for any idea in advance
Katja

Hi Hein,
no it wasn't maintained there (table was empty up to now). I've add the tif format but it still doesn't work.
Regarding the help text this step is related to the integration with Biller direct which we do not use.
Based on the help text I've had a look in the Customizing for Records Models, Records, and Documents
(SAP NetWeaver -> SAP Web Application Server -> Basis Services -> Records Management -> Customizing for Records Models, Records, and Documents -> Register Document Formats.)
but I haven't found something helpfull there. The tif format is maintained there.
best regards
Katja

Error in creating Dispute case

Hello Experts,
i got this error in su53
Evaluation of Last Failed Authorization Check of User KHPSAROM
Description                                                                                Authorization values
User Name                      KHPSAROM     Authorization Object                     CPE_SETTIN
System                         FCP          Client                                   400
Date                           15.10.2010   Time                                     13:34:30
Instnce                        fghsrv014    Profile Parameter auth/new buffering     4
    Authorization check failed
   Object Class AAAB Cross-application Authorization Objects
     Authorization Obj. CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorization Field ACTVT Activity
                                                                                03
   User's Authorization Data KHPSAROM
   Object Class AAAB       Cross-application Authorization Objects
     Authorization Object CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorizat. T-FD96017500 Commodity Pricing Engine: General Settings
         Profl. T-FD960175   Profile for role Z:ROLE_AR_ARACC
         Role Z:ROLE_AR_ARACC
         Authorization Field ACTVT Activity
                                                                                03
User cannot create dispute case
try to solve it
Thanks and regards
Dhaval Thaker

To disspell any doubts, SU53 shows the last failed auth check which the user invoked in a program, immediately before executing Su53. It is not necessarily the correct one to assign!
Melissa Salamone wrote:
> And this is way out from left field but I actually had this happen to me a week or two ago - double check the role and make sure that authorization is actually there. I had one pop where it showed an authorization that was an old version of the role but not in the current version.
>
I assume by this that you are referring to profile name collisions. This has two common causes:
The SID ID's of PROD, QAS and DEV etc systems all have the same identical characters in the 1st and the 3rd place. Only these two are used in the generation of the profile name. Search for "AGR_NUM_2" for more infos and options.
Another (IMO more likely possibility) is that which SAP Note 1373111 describes in the reason codes of the FOR USER construct. The check might infact have been performed against a different user ID...
Please run the same with an ST01 trace on and check the reason code (if your kernel release is high enough).
Personally I am rather sceptical about this new mechanism in the wild. The old mechanism via FM AUTHORITY_CHECK at least gave us a where-usd-list and when jumping from the trace to the source it was clear what the developer had intended to do, even if they have already left the building...
Cheers,
Julius

Java class integration with Oracle Identity Manager 9.1.0.2

Hello Friends,
I have a java class that is responsible for sending notifications, my question is how do the relationship of this class with the Oracle Identity Manager 9.1.0.2 so you can take the class and notify users when an application is approved or rejected.
Any recommendation for this process.
Thanks for the support
Edited by: JLK on Jun 12, 2012 5:20 PM

Hi
Java class integration with OIM happen through concept of adapters. You can go through OIM documentation of how to create adapters.
In your case you should create a process task adapetrs adn attach it on the Approved response code in your approval process.
Desingn Console --> Process management --> Process definition --> <Apprlication Process Ex: AD User>.
Alternatively you can also send notification using OIM OOTB email templates.
Regards
user12841694

Dispute Case Integration with FI-AR

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