Dispute Case per invoice

Hi All,
My client is planning to implement Dispute management. I just wanted to know if we can create one dispute case per customer i.e. one dispute case per multiple invoices of a customer or does it have to be one dispute case per invoice.
Regards,
Raj/

I am trying to writeoff a dispute case. I ran the program UDM_AUTOWRITEOFF. A background job gets scheduled. But there is no spool generated. When I see the job log this is the error I have.
Field COBL-KOSTL. does not exist in the screen SAPLKACB 0002
Can anyone help me where should I fix this. I know this is the cost element in the coding block but where should I fix or do the configuration?
Regards,
Raj.

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Dispute Case Mail on Changes of Dispute case

Hi All,
Requirement:- In Dispute case if below fields changes mail should trigger to all person through Workflow.
1. Status .of dispute case
2. Processor of Dispute case.
Please guide me to get this logic.
Regards
Arun

Hello Arun,
Standard SAP provides a workflow(WF01700044 feeds to WF01700051) that will only send notification when a processor changes and that processor isnt a regular process.
in your case you will have to create Events in the business object BUS2022 that will trigger for status change. there is already a standard event for processor change in BUS2022. you will have to call the event from the BADI UDM_STORE_EVENTS_C specific for dispute workflows.
you will have to copy and modify the existing workflow to send notification per your need for both of your scenarios.
Also for your second scenario if you do not maintain any users in the config "Define Regular Processor for Dispute Cases" per say. than a workflow is triigered and notifcation is sent by standard SAP
-Deepak

Dispute Case creation (credit memo reference to Billing invoice)

Hey
We are using SD module to create Billing invoices and Credit Memo's.
1. Dispute case created for Accounting invoice (Generated from Billing invoice).
2 Credit memo raised in reference to billing invoice and FI document generated for Credit memo.
We are in need to add Credit memo to the existing Dispute case in the Billing invoice.
I have tested this scenario and this is not an standard. Any inputs in this regard is highly appreciated.
Thanks
Rajanikanth.

adding the credit memo is not available as standard.
Object type BUS2094 is the object type for a sales order - so you could use this - but this will bespoke

In my work flow Invoice Details not geting when Dispute case created?

Hai Experts,
Im Working on Dispute case Workflow in FSCM module , I Created custom workflow for that ,
when ever Disputecase created notification send to Processor and Coordinator for that i created one Zclass
write the one of the that Zclass method for sending the mail to processor and coordinator for those mail Id's,
Its working fine but the problem is on that mail i have to send the Invoice details also ,
for that im using the fm 'UDM_GET_BOR_OBJECT_KEY_INVOICE ' this FM not geting the data when dispute case is created,
its working in foreground and background, but the problem is in workflow it is not geting the invoice details.
please help me on this,,,
thanks in adv..

Hello,
"I Debug the FM, its throughs the Error
'No Configuration for the wrokflow Wfno version 0000'."
I doubt very much that the FM is showing that error. I assume you mean the workflow log.
The step that calls the task that calls the method that calls that FM, is that the one with that error message?
First check that the FM works in SE37 with the same inputs as when called from the workflow, and if it gives the expected output.
Try replacing that step with a different one to make sure there's no problem with the workflow itself. Make sure the workflow is activated without errors and do SWU_OBUF.
regards
Rick Bakker
hanabi technology

FSCM-DM: Removing invoices from dispute case

Hi all,
I'm trying to remove an invoice from an Dispute Case but i'm receiving the error message UDM_MSG015 ("You cannot change this system node manually").
Is it possible to remove an invoice from an Dispute Case ?
Best Regards,
Bruno Sousa

Hi all,
Many thanks for your feedback.
So, as far i understood, after installing EhP2 and activating the business functions:
- FSCM Functions (FIN_FSCM_CCD)
- FSCM Integration (FIN_FSCM_INTEGRATION)
I will be able to remove the a specific invoice from a dispute case.
Just another question. These business functions seem to be valid also to FSCM-CR (Credit Management) but we don't want to activate the FSCM-CR and we want to continue using FI-AR-CR.
Does the activation of these business functions also activate the FSCM-CR ? Because that will turn off the FI-AR-CR and we don't want that..
Best Regards,
Bruno Sousa

Dispute case against closed invoice / without invoice reference

Dear experts,
We are currently implementing SAP and FSCM in an EMEA enviroment and one of the issues we are encountering with FSCM is that you can't (according to my advisors) raise a dispute case within FSCM against an invoice that has already been paid. Also you can't raise a dispute case for a dispute that has no invoice reference.
So the question is simple: is this correct? For me this is a surprise and a minus as we have frequent cases where customers raise a dispute against a closed invoice without deducting or having the possibility to deduct (inactive account) the disputed balance.
If this is the case are there any other options to raise a dispute and track and report on it?
Thank you very much for your input.
Kind regards,
Nico

Hi Nico, there is an option to raise disputes over paid invoices: Customer disputed objects.
This functionality was released with Ehp2, and has some differences with the traditional Disputed objects, for example, there is no process integration available.
Best regards,
Cristobal Fuentealba.

Re: Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
I'm not able to get credit in my dispute case. Could you please help me out.
Also help me to understand your below statement.
"And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note"
Best Regards,
Jain

Please note you have to perform the config - and then run the FOAP programs to attach and then match the credit to the dispute.
Please note the open item within the dispute will be cleared and a residual posted against the customer whilst clearing the credit note.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Getting Error while generating Dispute Case

Hi,
While creating Dispute for Down payment received for and invoice I am getting error "User XXX is not created in dispute case processing system". This case I am creating through FBL5N.
Now if I enter another user Processor it says "Entry DZITO does not exist in USR02 (check entry)"
So can any body help me out in this.
As I am new to dispute Management.
Regards,
Kiran.

Hi Kiran,
It seems that a processor is required for your dispute.
You can check the attribute aligned to the dispute case.
Within the attribute, there is a tick box against the processor field to indicate that this is mandatory.
The second error is the user you entered for the processor field, is that the userid you entered is not a SAP user id.
Please make sure that only SAP user ids are entered.

Link between Credit Memo and Dispute Case

Hi,
Please help me. How to Link between Credit Memo and Dispute Case
Thaks,
Vinod.

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

FSCM-DM: Status of Dispute Case does not change

Hi,
I'm facing a problem where i have a few dispute cases created in my worklist and, some of the invoices that are associated with the dispute case, are already paid.
The dispute case already disapear from "Dispute Case" tab but, when i check it again in the "Contact details" tab i notice that the status is still "In Process".
I customized my system like this:
On status Management,
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Status Management=>Create Status Profile
Status   Status Discription SystemStatus System status discription
20            In Proces                                 002     In Process
30           Confirmed                                008     Confirmed
40           Closed                                     007     Closed
50           Canceled                                 009     Voided/Deleted/Canceled
And, in Process Integration
SPRO=>Financial Supply Chain Management=>Dispute Management=>Dispute Case Processing=>Process Integration=>Define Automatic Status Changes
Automatic reopen => 20
Automatic Written of =>40
Automatic closed => 40
Also, if i run the automatic written of program, no dispute case is considered.
Test:
I have a test where i created an dispute case and aftwards i paid the invoice.
Result:
The system generated an express mail requesting me to make a subsequent posting so i checked the SBWP transaction and i notice that there was an error and the system indicates to run the program FDM_PROCESS_BUFFER.
So, i run program FDM_PROCESS_BUFFER but i received the message that "Dispute Case 000000000222: Automatic close status 40 is not valid"
Thanks in advance for your inputs,
Edited by: Morbius on Oct 14, 2010 9:11 PM
Edited by: Morbius on Oct 14, 2010 9:56 PM
Edited by: Morbius on Oct 14, 2010 10:41 PM

Solved after updating the status data in customizing (the high and low values).

Dispute Case

Hi All,
I have gone through SAP traning for FSCM Credits, Collections and Dispute mgt. I have few basic questions. Could someone please answer these-
1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Regards,
Satya

1. Dispute case can be initaited by anyone - either Customer or User/authorized employee of the organization? It is not all the time the Customer disputing against us, even we can dispute the customer for not paying.
Disputes can be initiated automatically or manually. If you have Biller direct, then the customer could create a dispute case himself, other way the dispute will be create by a clerk or automatically due to process integration.
2. SAP provides program for automatic creation of dispue cases in DM based on residual items created in AR. This is a standard program? Any further detials about the program - prg name, functionality, if i add more parameters to it etc?
Yes, there is an standard program for this. Transaction FDM_AUTO_CREATE
3. Debits can be included in a dispute case as "Disputed items". All other items (credits, clearances) are entered as "Customer-disputed objects". How do i do the seperation? Is there a seperate button for each or the system picks up automatically?
No, you can create Customer-disputed objects over credits or any other item, however if a normal dispute case was created over an invoice in the linked object section you will find the documents related to it. By the way, customer disputed objects are not create automatically.
4. Multiple invoices can be created as one dispute case? Or one invoice - one dispute case?
Only Customer disputed objects.
Cristobal

Dispute Case Key (Replicated) (0DPM_D10); what is meant by Replicated?

Hi everyone,
I am working on implementing FSCM Dispute Managment module. I have some questions regarding the new standard content provided by SAP for this:
Earlier I have seen clients using the Stanadard InfoSet 0DPM_I0 for all the Dispute's reporting as it combines data from AR, Dispute Case key and 0Customer. But now I am seeing a bunch of new objects like 0DPM_M10, 0DPM_M20, 0DPM_C10, 0DPM_D10, 0DPM_DCAS_10 etc. provided by SAP as standard content.
Does any one have any experience with this new content; can anyone explain me how this new content is useful. My client is reluctant against using the standard InfoSet as its is built on two DSO's; I have suggested to build a cube on top of them and can still use an InfoSet to combine AR line items, Disputes, Dispute case key and Customer. Correct me if I am wrong with thid statement.
Also please let me know what is meant by a Replicated DSO.
Any comments or suggestions will be greatly appreciated.
Thanks & Regards,
SRV

There are a few things to consider:
     1) The data is stored in deserialized form until it is read. The first read will deserialize the data.
     2) There is some overhead per-entry. 750MB/(3,000,000-30) = ~250 bytes per entry. Some portion of this is attributable to the per-entry overhead.
     3) How did you measure memory usage? Usually invoking <tt>System.gc()</tt> before measuring heap usage will clear garbage but is not guaranteed.
     Jon Purdy
     Oracle

Dispute case for a credit note

To get approvals for a customer refund, I want to use dispute cases. To make this work, I will have to create dispute cases for open credit notes from customer line items (FBL5N). However, I get an error message 'Dispute case cannot be created without receivable'
Do I need to define a new case type to be able to create a dispute case for a credit note?
Cheers

Hi Vicky,
A dispute can not only include a credit note.
There has to be a debit accounting document in the dispute as well.
If a customer wanted a refund you have two options:
1 - You can dispute the original invoice or invoices, and then raise a credit note and attach that to the dispute. The customer will then pay the invoices and take the credit note.
2 - You can create a customer disputed object. This allows you to create a dispute without reference to an invoice. You can then attach the credit note to the dispute.

Dispute Cases on partial Payments

Hi
How to create Dispute cases for partial payments?
I have an invoice. A payment comes and its partial. We dont set up residuals. So on the invoice it says partially paid for some amount. And we want the job to create the dispute for the remaining amount.
Do i need to define anything new in case record model for this?
Thanks for help.

I have an invoice for 1000. No dispute case is created till now.
I made a pyment for it for 500.
And now If I run FDM_AUTO_CREATE what is my selection criteria to select this invoice for dispute case creation.
We want to schedule a job everyday to pick up all invoices that are partial paid and we want to create cases for them.
Can it be done in FDM_SUTO_CREATE?
If it can be done then how the program knows which invoices has partial payments and how does it change the disputed amount to invoice amount minus partial payment?
I know how to do it manually by selecting both debit and credit item in FBL5N to create the case.
I also know that when case is created and if a payment is made partially it reflects the case disputed amount.
I just want to know if FDM_AUTO_CREATE can be used to to create cases on invoices that are partially paid.
If it can then how?
Thanks,

Dispute Case per invoice

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