Error in creating Dispute case

Hello Experts,
i got this error in su53
Evaluation of Last Failed Authorization Check of User KHPSAROM
Description                                                                                Authorization values
User Name                      KHPSAROM     Authorization Object                     CPE_SETTIN
System                         FCP          Client                                   400
Date                           15.10.2010   Time                                     13:34:30
Instnce                        fghsrv014    Profile Parameter auth/new buffering     4
    Authorization check failed
   Object Class AAAB Cross-application Authorization Objects
     Authorization Obj. CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorization Field ACTVT Activity
                                                                                03
   User's Authorization Data KHPSAROM
   Object Class AAAB       Cross-application Authorization Objects
     Authorization Object CPE_SETTIN Commodity Pricing Engine: General Settings
       Authorizat. T-FD96017500 Commodity Pricing Engine: General Settings
         Profl. T-FD960175   Profile for role Z:ROLE_AR_ARACC
         Role Z:ROLE_AR_ARACC
         Authorization Field ACTVT Activity
                                                                                03
User cannot create dispute case
try to solve it
Thanks and regards
Dhaval Thaker

To disspell any doubts, SU53 shows the last failed auth check which the user invoked in a program, immediately before executing Su53. It is not necessarily the correct one to assign!
Melissa Salamone wrote:
> And this is way out from left field but I actually had this happen to me a week or two ago - double check the role and make sure that authorization is actually there. I had one pop where it showed an authorization that was an old version of the role but not in the current version.
>
I assume by this that you are referring to profile name collisions. This has two common causes:
The SID ID's of PROD, QAS and DEV etc systems all have the same identical characters in the 1st and the 3rd place. Only these two are used in the generation of the profile name. Search for "AGR_NUM_2" for more infos and options.
Another (IMO more likely possibility) is that which SAP Note 1373111 describes in the reason codes of the FOR USER construct. The check might infact have been performed against a different user ID...
Please run the same with an ST01 trace on and check the reason code (if your kernel release is high enough).
Personally I am rather sceptical about this new mechanism in the wild. The old mechanism via FM AUTHORITY_CHECK at least gave us a where-usd-list and when jumping from the trace to the source it was clear what the developer had intended to do, even if they have already left the building...
Cheers,
Julius

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Error creating Dispute Case

I have done the configuration for dispute management in ECC6 and When I am trying to book a case in FB03, Environment - Create dispute. Then I am filling all the details regading the case. Then when I am saving the case, the following error message appears " Error creating the dispute case"- Message no. UDM_MSG000.
Kindly advise
Cheers
V.Krishnan

Hi Krishnan
Can you tell how did you solved it.
Thanks

Getting Error while generating Dispute Case

Hi,
While creating Dispute for Down payment received for and invoice I am getting error "User XXX is not created in dispute case processing system". This case I am creating through FBL5N.
Now if I enter another user Processor it says "Entry DZITO does not exist in USR02 (check entry)"
So can any body help me out in this.
As I am new to dispute Management.
Regards,
Kiran.

Hi Kiran,
It seems that a processor is required for your dispute.
You can check the attribute aligned to the dispute case.
Within the attribute, there is a tick box against the processor field to indicate that this is mandatory.
The second error is the user you entered for the processor field, is that the userid you entered is not a SAP user id.
Please make sure that only SAP user ids are entered.

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I got above error while creating the dispute case in production server.
Anyone have an idea how I fixed it, does it need to see RFC?
Please guide me
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Hi Mark,
Thanks, while I create one document for dispute case system is not able to read the document. It is in productive client. we have cluster specific transactions in one cluster we post documents and another cluster dispute cases create. so when I tried to create dispute case in main cluster with ref to document system gives me below error.
Normally we post transctions in G cluster and after posting in G we process dispute case in G cluster and after it open in E cluster for details about dispute case.
Using UDM_DISPUTE transction code for look into dispute cases in E cluster, here we canonot proceed from G to E, In G Cluster we find this error and because of this we unable to create dispute case in E cluster.
If you need more information, Please ask me.

Dispute case for a credit note

To get approvals for a customer refund, I want to use dispute cases. To make this work, I will have to create dispute cases for open credit notes from customer line items (FBL5N). However, I get an error message 'Dispute case cannot be created without receivable'
Do I need to define a new case type to be able to create a dispute case for a credit note?
Cheers

Hi Vicky,
A dispute can not only include a credit note.
There has to be a debit accounting document in the dispute as well.
If a customer wanted a refund you have two options:
1 - You can dispute the original invoice or invoices, and then raise a credit note and attach that to the dispute. The customer will then pay the invoices and take the credit note.
2 - You can create a customer disputed object. This allows you to create a dispute without reference to an invoice. You can then attach the credit note to the dispute.

Dispute case does not get updated with subsequent partial payment

Hi Experts
I am now still testing the Dispute management .. but it's my first time to see that some times created dispute case does not get updated with the payment posted against the invoice which the dispute case has been raised .. when i trying to add open item to the current dispute case i face this Error..
Process step 004: Change not possible, process step 003 missing
Message no. UDM_MSG037
Diagnosis
The dispute case is to be changed by process step 004 from accounting. However, there is at least one process (for example, clearing transaction from payment or credit memo) that was performed before the current step and that has not yet updated the dispute case. The changes to the dispute case must be carried out in the correct order.
System Response
The dispute case could not be changed.
Procedure
In an asynchronous change to dispute cases using IDoc, make sure that all IDocs of the previous process have been posted. Then you can carry out the required action (for example, post the current IDoc from process step 004 or include further items). The immediate previous process step is 003.
Your kind feed back is highly appreciated..
Regards
Mahmoud EL Nady

Hi
Thanks for straight forward solutions its now working properly after run the program.. thanks too much..
also do i need to run this program periodically or once i notice that one dispute case it not getting updated?
Regards
Mahmoud El Nady

Dispute case creation from FBL5N

Hi, I am getting following error while trying to create dispute case from FBL5N. Please guide me how can I correct this error. Please also help me with config steps (tcodes) in creating dispute case.
I will award full points for the relevant answers. Thanks
Error changing attribute FIN_PROC_SEQNR
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An error occurred when you tried to change attribute FIN_PROC_SEQNR. The attribute should have the value 001.
Procedure
Contact your system administrator.

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Anyone provide me insight for:
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Problem 1 : I am facing a problem to create dispute case from transaction UDM_DISPUTE for RMS ID UDM_FICA_DISPUTE(Error Message: UDM_FICA001 You can only create cases from Account Receivable and Payable) and case type FICA-Dispute Missing Payment.
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Hi Rickyranjan, please provide additional information about your current settings:
Have you activated Dispute management in the activity Set up Company codes for contract accounts receivable and payable?
Have you defined the case types in FICA?
Best regards,
Cristobal.

When using program RFDM3000/Automatic creation of dispute cases what is the difference with the option of Automatic incoming payment and Open items?

We currently have a batch jobs running for each, automatic incoming payment and open items. This was set up in the past and we are trying to determine what the difference is for each of these functions? Do you need to have the automatic incoming run prior to the open items for residuals and payments on accounts?

Hi Chris,
Program RFDM3000 creates dispute cases for residual items arising during automatic incoming payments (account statement, lockbox), during check presentation, or in postprocessing.
Alternatively, you can use the program to create dispute cases for open receivables items. You can use the selection criteria to restrict the quantity of open items (for example, using the document type and posting key for residual items from incoming payment postings).
You will find more information in the link below
http://help.sap.com/saphelp_erp2004/helpdata/en/0b/e07340b0c6980ae10000000a155106/content.htm
Regards,
Jose

Dispute Cases on partial Payments

Hi
How to create Dispute cases for partial payments?
I have an invoice. A payment comes and its partial. We dont set up residuals. So on the invoice it says partially paid for some amount. And we want the job to create the dispute for the remaining amount.
Do i need to define anything new in case record model for this?
Thanks for help.

I have an invoice for 1000. No dispute case is created till now.
I made a pyment for it for 500.
And now If I run FDM_AUTO_CREATE what is my selection criteria to select this invoice for dispute case creation.
We want to schedule a job everyday to pick up all invoices that are partial paid and we want to create cases for them.
Can it be done in FDM_SUTO_CREATE?
If it can be done then how the program knows which invoices has partial payments and how does it change the disputed amount to invoice amount minus partial payment?
I know how to do it manually by selecting both debit and credit item in FBL5N to create the case.
I also know that when case is created and if a payment is made partially it reflects the case disputed amount.
I just want to know if FDM_AUTO_CREATE can be used to to create cases on invoices that are partially paid.
If it can then how?
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Dispute Case - Linked Objects- Various- URL

Hello,
We have a requirement to create a Dispute Case through a custom interface program. We have been doing this using BAPI_DISPUTE_CREATE.
Now, I need to programmatically link a URL to Dispute Case -> Linked Objects->Various->URL. An custom element type for u2018URLu2019 was configured in the Registry for this in our SAP system.
This is usually achieved programatically using the tables parameter OBJECTS of the BAPI. We have to pass the OBJ TYPE & KEY to this parameter.
Since configuration does not allow the BOR_TYPE to be defined on tab u2018Connection Parametersu2019 of the Element Type URL in the Registry, what OBJTYPE and KEY works for this?
Thanks,
Smitha/Aneel

Hello Andy,
I have a question. We're also trying to use BAPI_DISPUTE_CREATE in order to create dispute cases, but the function needs a unique GUID number in order to create the dispute case. How did you manage to maintain this guid number?
Because of this problem, we started using the function UDM_DC_CREATE, which generates a GUID itself, if you do not maintain one.
Sorry for the inconveince, the problem was because of a wrong attribute, I can create a dispute case with this function without maintaining the guid id.
Edited by: Karabiber Kerem on May 21, 2010 11:03 AM

Add/remove open items to dispute case

Hello..
I'm finding a way to add/remove open items to dispute case in a program level for example using RFC.
I already made a program to create dispute case refer to tcode FDM_AUTO_CREATE but add/remove open items seems to be not simple...
Is there any way to add/remove disputed items using 2~3 functions in my Z-program?

Bapi functions of dispute case are too complex and not automated for example amount calculation.
I found another easy function FDM_AR_CDIS_ADD_ITEM.
It seems to be only for customer-disputed item but it works well in case of normal invoice.
Thank you for good help!

Multiple dispute case types for one company code

Hi Experts
I am trying to design a solution for external system interfacing with SAP FSCM. Requirement is to create dispute cases for short pays automatically using program FDM_AUTO_CREATE (which is normal standard SAP process). We are also creating complaints in third party system based out of our data from SAP. When these are getting created in third party, we need to interface back into SAP and create Dispute (against compalint created in third party). I am thinking of using program FDM_AUTO_CREATE to create disputes based on company code/document number/fiscal year/line item etc.
To differentiate between disputes and complaints i am proposing to create new case type (other than dispute case type) and have its own number range assigned to it, so that it can be easily recognised in SAP. But as per standard SAP setting one company code can have only one default case type assigned to it and whenever i create cases using FDM_AUTO_CREATE, system always picks up only one case type.
Is there any standard setting so that system can create complaint cases in SAP with different case type (other than default dispute case type) while using auto create program?
Thanks in advance
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This is an common question when implementing SAP TCM for trade promotions where claims/ disputes go to CRM for approval.
We have overcome this by leaving the standard dispute case type in the default settings. We then activate a BAdI - FDM_AR_DEF_CASE_TYPE. We create a Z table that we linked to in the BAdI - that had company code and reason code - and put the additional case type in the table linked to a reason code. By adding a reason code (FI-AR) to the specific items, when you create the dispute it will call the BAdI and table and use the extra dispute case type as opposed to the standard one.

In my work flow Invoice Details not geting when Dispute case created?

Hai Experts,
Im Working on Dispute case Workflow in FSCM module , I Created custom workflow for that ,
when ever Disputecase created notification send to Processor and Coordinator for that i created one Zclass
write the one of the that Zclass method for sending the mail to processor and coordinator for those mail Id's,
Its working fine but the problem is on that mail i have to send the Invoice details also ,
for that im using the fm 'UDM_GET_BOR_OBJECT_KEY_INVOICE ' this FM not geting the data when dispute case is created,
its working in foreground and background, but the problem is in workflow it is not geting the invoice details.
please help me on this,,,
thanks in adv..

Hello,
"I Debug the FM, its throughs the Error
'No Configuration for the wrokflow Wfno version 0000'."
I doubt very much that the FM is showing that error. I assume you mean the workflow log.
The step that calls the task that calls the method that calls that FM, is that the one with that error message?
First check that the FM works in SE37 with the same inputs as when called from the workflow, and if it gives the expected output.
Try replacing that step with a different one to make sure there's no problem with the workflow itself. Make sure the workflow is activated without errors and do SWU_OBUF.
regards
Rick Bakker
hanabi technology

Unable to create a new dispute case from UDM_DISPUTE

Hello All,
When I try to create a new dispute case from UDM_DISPUTE, I get the following error.
Duplication in attribute display: Attribute
FIN_RFC_CREATOR already used
Can any one tell me what is the reason for the above error and how I can create a new test case using UDM_DISPUTE.
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Venkat

Check your attribute configuration in FSCM - Dispute Mgmt - Dispute Case Processing - Attribute Profile - Create Attribute Profile. Select the attribute profile that is assigned to your Case Type and select Assign Attributes. Look to see if the attribute FIN_RFC_CREATOR is listed twice.
Regards,
Beth

Error in creating Dispute case

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