Dispute Case- workflow

Hi we want to send email to occasional processor using workflow about dispute case. Please tell the setting.
I have already activated event linkage for work flow. Do I need to also check the process route check mark in case type configuration. Please guide through the key steps.
Thanks

Hi Nik,
Are you activating the event linkage for workflow WS01700044? If yes, the workflow should be trigger when you create or change the dispute case.
For the processor that need to receive the email when the dispute case created, the processor user id should not be maintain in the Regular Processor table.
Another thing that you need to check is SWU3->Maintain Additional Settings and Services->Maintain Standard Domain for Internet Mail, is setup correctly, else the workflow not able to send email to user's outlook.
Hope this help.
Regards,
Edison Wang

Similar Messages

In my work flow Invoice Details not geting when Dispute case created?

Hai Experts,
Im Working on Dispute case Workflow in FSCM module , I Created custom workflow for that ,
when ever Disputecase created notification send to Processor and Coordinator for that i created one Zclass
write the one of the that Zclass method for sending the mail to processor and coordinator for those mail Id's,
Its working fine but the problem is on that mail i have to send the Invoice details also ,
for that im using the fm 'UDM_GET_BOR_OBJECT_KEY_INVOICE ' this FM not geting the data when dispute case is created,
its working in foreground and background, but the problem is in workflow it is not geting the invoice details.
please help me on this,,,
thanks in adv..

Hello,
"I Debug the FM, its throughs the Error
'No Configuration for the wrokflow Wfno version 0000'."
I doubt very much that the FM is showing that error. I assume you mean the workflow log.
The step that calls the task that calls the method that calls that FM, is that the one with that error message?
First check that the FM works in SE37 with the same inputs as when called from the workflow, and if it gives the expected output.
Try replacing that step with a different one to make sure there's no problem with the workflow itself. Make sure the workflow is activated without errors and do SWU_OBUF.
regards
Rick Bakker
hanabi technology

Trigger workflow from Dispute Case

which BO and workflow gets triggered from Dispute Case ?

Hi,
Business Object:
BUS2022001 Dispute Case (FI-AR)
BUS2022002 Dispute Case (FI-CA)
Worklfow :
WS01700044 --- >FSCM-DM: Send Mail, Process Case
Regards,
Surjith

Dispute Case Mail on Changes of Dispute case

Hi All,
Requirement:- In Dispute case if below fields changes mail should trigger to all person through Workflow.
1. Status .of dispute case
2. Processor of Dispute case.
Please guide me to get this logic.
Regards
Arun

Hello Arun,
Standard SAP provides a workflow(WF01700044 feeds to WF01700051) that will only send notification when a processor changes and that processor isnt a regular process.
in your case you will have to create Events in the business object BUS2022 that will trigger for status change. there is already a standard event for processor change in BUS2022. you will have to call the event from the BADI UDM_STORE_EVENTS_C specific for dispute workflows.
you will have to copy and modify the existing workflow to send notification per your need for both of your scenarios.
Also for your second scenario if you do not maintain any users in the config "Define Regular Processor for Dispute Cases" per say. than a workflow is triigered and notifcation is sent by standard SAP
-Deepak

Dispute case logs

Is it possible to report off of the dispute case logs?

Mark,
I use work flow for dispute management to approve a case before writeoff.. currently the process is very manual: the user changes case status to 'routed for approval' which triggers the workflow.. upon approval from the manager, the case is returned to the initiator with an 'Approved' status. When in approved status, the initiator would put an escalation code on the case so it is picked up by the batch job for udm_autowriteoff.
Now I was thinking if there is a way I can run a report off the dispute case logs to see if a user puts an escalation code before the approval..
I'm currently working with SCMG_VLDT_BFR_STR_C (BADI) to check if case status = approved, before saving a case with a value for escalation code... but I was still curious about the reporting option..
Cheers
Krishna

Dispute Case-Coordinator

Hi Guys,
I know that the processor,person responsible and the coordinator need to be in the table usr02 so that a dispute case can be created, but in our present scenario we don't have the coordinators in SAP and I have stored them in a Z table.
So I need to update the dispute case with the coordinator found in this Z table, I have played with the attribute profile idea but it doesn't solve my problem.
Is there a solution where I can create a dispute case with the coordinator id from this Z table, I don't want to override the standard dispute case program.
Thanks,
Kumar.

How do you want to use the co-ordinator field? Is your issue with reporting, or with something like workflow.
You could create a Z Table, that has the user based on certain criteria, so Company Code, Customer type, Dispute reason code.
You can put a dummy user in the co-ordinator field, but use the value in the Z table for reporting or workflow.

Dispute case mananegement

Hi,
after creating a dispute case . can anyone suggest me how the workflow is related to
process the case.how to trigger the workflow in dispute case.
thanks.

Hi
Please check this link Dispute Case
Thanks
Viquar Iqbal

Dispute management - workflow

Hi
Is there anything additionally required to get the workflow in Dispute Management going? I have activated / completed the task specific customising but nothing is happening.
Also, where is the option to send WF messages as express?
Thanks
Hein
Edited by: Hein on Jun 26, 2009 12:20 AM

Hi Neeleswar,
Could you please give further information on where exactly I need to activate the task in Dispute Management?
In my model the modeler I have created an additional node for Workflow
- for all elements
- for all roles
attribut ANCHOR
and value WFATT
Is this required- Is this part of your statement ""Add PROCESS in dispute case type.""?
Best regards
Hein

FSCM Dispute management workflow

Hi All, I have activated the workflow WS01700044 for dispute management email and notifications.
event: NONPROFESSIONALUSERSET
This event get triggered when dispute case is created or changed.
Now my issue is when I create a case, it is sending a mail to processor of case. But if I change the processor in t-code UDM_DISPUTE, it trigger the event and workflow but it is ending with error because field RECIPIENT in event come blank hence email step goes into error.
I have checked all email Ids are maintained in respective user profiles. Even it sends mail in create.
IF anyone know how to correct it, plese let me know.
Thanks,

Hi -
Even if you HAVE maintained an email address in the user profile, emails are not automatic.
Check with your Basis person to make sure outgoing emails aren't blocked.
You should also check the workflow status from within the case itself. The 044 workflow is pretty clear on showing that there will be a red box because a workflow event failed. Check there and report back here.
D

All Notes in Dispute Case in Mail

Hi All,
Please give logic for below requirement in dispute case.
Requirement:- processor and coordinator create different notes in dispute case, all created notes should print in body of workflow mail trail in date wise.
Regards
Arun

Hi All,
I found solution in two step
1. Get GUID from Table SCMG_T_CASE_ATTR
2. Pass this GUID in FM UDM_DC_NOTES_GET
3. above FM will give all Notes of that Dispute case
Regards
Arun

Re: Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Dear Richard,
I'm facing same issue in my system.
I've already made the customization in my system but still i'm facing issue.
I'm not able to get credit in my dispute case. Could you please help me out.
Also help me to understand your below statement.
"And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note"
Best Regards,
Jain

Please note you have to perform the config - and then run the FOAP programs to attach and then match the credit to the dispute.
Please note the open item within the dispute will be cleared and a residual posted against the customer whilst clearing the credit note.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

Customer line items ...dispute case

Friends,
when i go into the customer line item report (FBL5N) and click on a record it opens up a page where we see a button for 'Dispute Case'and i went there and changed the reason for case and saved it and came back to the fbl5n customer line item screen and checked the record against which i changed the reason for case, but it didnt changed the reasion on the record but when i go into the record and try to view it in additional details it shows me the one i have made changes. not able to understand why it is not showing in the list of line items when it is showing inside the record details that it has been changed,even i did refreshed it . Our end user wants to see the changed reason code on the line items page wich is on the AR side when we change the reason for case on the dispute side.
its kind of urgent please put some light onto it, any help would be highly appreciable...
Thanks
Jay

sounds like changing the ALE from system 1 to the other system.
However I doubt it will be that easy.
I believe that could should contact SAP SLO to work out the best route for data migration.

Table for Dispute case ID and accounting document number

Hi,
For a given dispute case ID (EXT_KEY) I am unable to find the corresponding accounting document number ( BELNR ) for this dispute case. I am able to see the accounting document for the dispute case on the transaction UDM_DISPUTE but then I am not finding the same in any tables. Can anyone let me know in which table can I find the relationship to determine this. Thanks in advance.
Rgds,
Sowmya

Hi Sowmya,
check the table UDMCASEATTR00.it contains all the details about disputemanagement
please reward poitns if helpful

How to relate dispute case for a AR document

Hi Gurus,
I have a requirement to change the reason code change date of dispute case(DIspute management) for the related AR document.
Basically i am posting a AR document through BAPI. Now i wanted to take the last dunned date(MADAT) and find the related dispute case after that change the reason code change date using last dunned date.
so my question how to relate relevent dispute case for the AR document?
Thanks advance.
Regards,
Radhakrishna.

Hi.............
Better and simplest way you can get it through a simple qury report. Create a query by joining two tables ODLN and OINV. OINV's docdate means the closing date of delivery challan.
Regards,

Dispute Case- workflow

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