DISSATISFIED

I must confess, I am highly dissatisfied with the whole hyped bb10. To start with, it is not user friendly. So much stress for a mobile and supposed to be "handy" device. It's a non utility phone. Not a phone when you need accuracy with speed or should I say semi smart phone.
I have the biggest regret purchasing the Q5 and it's a good bye once I get another phone.
Issues:
BBM icons have no names? What's the point adding 100 more emoticons if I don't know what they represent? For instance, Sending yuck thinking it's tongue out!!
I can't go in between numbers when I am dialling. For instance I type 23567 and I realise I have omitted 4, I have to delete 657 then insert 4 and type 567 again. How nice is that?
I can't search for pictures by name except I go through file manager
I can't copy from face book or twitter news feed to paste else where.
I can't copy a phone number from contacts to paste elsewhere (like to send it to someone within a text content) until I click edit contact. What happens if in trying to edit I delete a figure or add a figure in the contact?
Copying and pasting from bbm contacts PM is impossible so if a contact has a phone number on his/her PM, I have to start re writing it??? This is no semi smart it is DUMB!!!
I can't zoom in or out to crop a picture as a display picture
I can't zoom in or out to snap.
All what makes a mobile phone nice are mostly the little details that you have ignored.
Even the hanging old versions of blackberry bold 5 downwards are 10 times better in utility.
Please kindly do a software upgrade to improve all this basics before upgrades that just makes the device more complex and higher degree frustrating.
Also adding a virtual keypad in your next upgrade is going to be cool.
N:B this is not a utility or user friendly phones. I'm gonna advice my friends before we all get disappointed.
No wonder most of my friends stuck to their android and old blackberry. Now they laugh at my frustration.
I wonder if customer complaints are ever attended to judging by the series of complaints on the same issue virtually all over blogs and discussion forums.
I can't say I didn't see it. I just assumed RIM was customer oriented.
Please send me a link to downgrade back to d previous BBM. I really beg you. I want to downgrade. This is the" silliest" phone I have ever used.

folakesolaja wrote:
I can't see any search magnifying icon btw phone nd camera.
Well, what DO you see at the bottom of the screen between the phone icon and camera icon?
folakesolaja wrote:
Yea the emoticons do have names. Check with d non bb10.
Ok, but you're not a "d non bb10"
folakesolaja wrote:
4) How do I zoom in and out for a picture I want to set as a display picture? (the crop doesn't zoom, it just selects to fited crop size)
5) How do I zoom in or out when I want to take a picture using the camera?
4) You want to set a "display picture" for what? BBM, Twitter, Facebook, what?
5) Using two fingers pinch in on the screen
folakesolaja wrote:
You didn't answer for the others like.
I didn't answer the ones that had no answer.
I did answer the ones which had an answer.
You forgot to say "thank you".
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Similar Messages

I want to run down how dissatisfied I currently am with Verizon Wireless

I want to run down how dissatisfied I currently am with Verizon Wireless; this stated with the pre-order of the iPhones on Friday I like many other customers received the "ecdp" error on the web site and it took 45 minutes to actually be able to place the order. I got the order in and had a 09/19/2014 ship date; spoke with a few Customer Service Reps in various areas such as 611, on many of the 800 numbers available, Internet Orders (including a Supervisor) and even a Social Media Service Rep all who have confirmed this ship date to be accurate.
Well today (09/17/2014) I check the Pre-Order Status page and my date has been changed to 10/14/2014 so I call in to speak to Internet Orders and the Rep advises me that yes my date was pushed back but no reason is supplied, I asked to speak to a Supervisor and was transferred to Howard, Operator # 2431235, who stated that yes the prior rep was accurate and that there was no reason available as to why my ship date changed. Howard continues by stating that as per upper management, Apple reported to Verizon that no iPhone 6+'s would be available at launch for Verizon to ship and that this has been common knowledge, within the company, that the 6+'s were not shipping until 10/14/2014, and that prior Verizon employee's to include supervisors were misinforming me of my shipping date. Howard continued to state that the reason I got the "ecdp" error was because of the company that I work for as Verizon offers a discount so the 'ecdp" error is not something Verizon is currently addressing. Howard then tells me not to worry that with the 10/14 date is a guaranteed delivery date and not to worry, if the phones come in early the order will be filled, I at this point ask Howard to note my account with our conversation to include the fact that he stated the 10/14 was a guaranteed date, at this point he states that while he is telling me this he will not put it in writing as at that point Verizon would be obligated to meet that date at minimum and he was not willing to put his position on the line if the phone is not shipped by that date(this can be confirmed by reviewing the recording of the call as I was advised that I was on a recorded line). I then asked to speak to his supervisor and was told his supervisor went home for the day and that he was the highest level supervisor on at this time. When I then asked for his supervisors contact information to lodge a complaint he said that I would need to call back in on 611 from my handset as Customer Service handles complaints not supervisors.
I did call back and speak with a Representative on 611 who tried to assist but was not able to do much, this rep took my information and is having their supervisor call me to try addressing the way Howard handled the call however this has not occurred at the time of this writing. I did tell this rep that I was honestly considering going to another carrier, (I have been with Verizon 7-8 years and currently have 10 lines of service on my account) I know I will not get the iPhone 6+ on launch day with another carrier which was not the driving factor but rather the way Howard dealt with the situation and the lack of respect that as a customer of Verizon I have always got from other representatives, as you know it takes one person to sour someone on a whole company, Howard even stated that if I want to go to another carrier that was fine with him. However, the Customer Service Rep I spoke with after Howard (I wish I could remember his name) calmed me down not to leave Verizon but did agree that a complaint needed to be filed, personally I would like to file it directly with an Associate Vice President or higher but do understand that there is a “Chain of Command” that needs to be filed
Let this be a warning to anyone who call internet sale and gets Howard, operator #2431235, I would suggest you immediately request a different supervisor that will treat you with respect. As stated above Howard will tell you that the iPhone 6+ was not and has never been available to ship on launch day due to Apple purposely not providing enough units to meet the demand and that Verizon knew this while taking our pre-orders.

I feel your pain Robert. I do believe VZW and Apple knew all along the I6 Plus would not be available on 19 Sep and that it was a way to bolster new contracts, renewed contracts and apple sales stats. It's unfortunate the company wasn't more clairvoyant, most of us would have still pre-ordered but been a little less frustrated.

Iphoto book order cancelled - Totally dissatisfying customer service

This message to alert you that Apple might cancel your iPhoto book order for no reason !
This is what just happened to me, leaving me in a totally dissatisfying and frustrating situation, as I did everything to have this book in time for Christmas, had to go through over an hour on the helpline with Customer Services, whose agents are badly informed on the solutions that they can offer you when such mistakes happen ---
I ordered an iphoto book on December 14, in order to have it in time for Christmas.
Nothing was reported wrong or erroneous when I placed the order and uploaded the book. Two days later, Apple cancelled my order without any notification sent to me. I have only learned about it on December 21, worried that my book had not arrived yet. I checked online about my order status, which then said "order cancelled". No explanation why. I waited for Monday December 23 in order to be able to talk from someone at Customer Services. I was then told that my order had been cancelled because one picture and text was overlapping, but they could not tell me exactly which one. It was then suggested to me that I should replace the same order and call back so that they could accelerate the process.
I placed the order and sent the exact same book to Apple again and then called back. Another assistant from Customer Services advised me that there was nothing they could do in order to accelerate the printing and delivery process. All they COULD HAVE offered me was 15% discount, which the first assistant did not mention and which now was too late for me to benefit from since I had already placed the order. Also, I was told that my exact same order did not produce any issue for printing, so that the first cancellation was in fact made without any reason.
This leaves me with the following situation: Although I have placed my first order in time for it to arrive before Christmas, I end up with no Christmas present, over an hour lost on the phone with customer services, no discount, no accelerated printing or delivery process or any other gesture in order for my infuriating situation to be less so, and a photo book that will arrive in early January when I will have already left my family to work abroad again.
I am entirely dissatisfied with the quality of the Apple iphoto book service and Apple customer services. I have not obtained any help or remedy from your customer services although several mistakes had been made on their side.
You are well advised to consider alternatives before spending hours on creating an iphoto book...

Anne, that is really outragious. And I cannot understand why the support did nothing to rectify their mistake and help you to get your book printed in time.The support teams at the Print Products Stores probably will not read these these Forums, these are user-to-user discussions. So, to make Apple listen to your justified complaint, use the feedback form.
http://www.apple.com/feedback/iphoto.html

Need some help from the management : A deeply dissatisfied customer

Hi,
I hope I am one of the very dissatisfied customers of you company. I bought a new T715 and it has already gone for a repair twice. I gave it for repair for the first time in october (ETA was 20 days and told by the service centre) and I got the phone after some 30days only after an intervention of a manager. Prior to that the customer care was saying that they do not have the parts and they have no idea about how much time the repair is gonna take. Surprisingly it took only 2day once the manager intervened.
When I was submitting the phone on jan 14th 2011(work order number SE311MM110015), they again said that I'll get my phone back in 20 days. This time I expected that the service center guys will learn some thing from the past incidents and provide me a better service. But this time it was even worse. I did not hear from them for 35 days. So I called the customer care and had a long conversation with them on the service that is being provided but no-one including the floor supervisor(nishant) had a clue about what happening with my phone. I was startled by thier reply that they will start working on it as I have registered the complaint. Then I asked them what were they doing till now for which they had no idea. I asked for an escalation of this case to a manager which they refused. They said that I'll get an update after 48 working hours(5days).
The episode continues. I called the help desk after 5days. Now their reply is that I will get my phone back on march 10 2011. So, it is some 57 days since the day i submitted the phone which is 3 times the ETA they promosed. Now when I ask them why is it taking so long I get the same reply as I got for the first time that they do not have parts. The I told them I cannot accept this kind of service from a company like sony erricsson for the second time. For this the floor supervisor harish said that If I want my phone back earlier they'll return the piece back to me without repairing and they are not responsible for this. This time I again asked for a managerial escalation which they again refused and asked me to call after 2 days. Can I atleast hope for a positive reply this time??
I am perfectly okay with one device out of a lakh being defective. I understand this is the reason that you provide the customers a warranty. But I have some issues with the support which you are providing:
1) Managerial escalations : I think I am entitled to talk to some one who can actually solve my issue when the lower level doesn't solve it in time. I do not understand why I am being denied the escalation which I did not find in any other support. They do not even provide me an email ID of a manager.
2) Support process : What is the use of those processes in place where the people I am talking have no idea of what the next step should be. They do not have the database or knowledge of the previous cases. Even the floor supervisor have no aswers to the legitamate questions that the customer poses, they talk as if they are not responsible for these issues.
3) Time taken: Taking some days to provide the customer a mere update is not how a 21st century support should work.
I hope you people agree with my ideas. And please I request all the managers who stumble upon this thread to reply and guide me about my next action.
Thanks and Regards
PRakash Josyula
Work order number : SE311MM110015

@management : Please help me... I did not get my phone back yet... this time they were saying that they will investigate into this case and this process can take 10 more days... When I asked for a manager escalation they dropped the call... And surprisingly they started dropping my calls which is not at all acceptable...
Please managers... I need to talk to you... I need my phone back repaired....
@others... Please lemme know a contact of a person in managerial cadre if you are ware of one...
Plleeeeeeeeeeeeeeeeeeeeeeeeeese

I bought iphone 5c 4-5 days back from india and today back button of this phone not working, i am totally dissatisfy with the apple service support. i want replacement

(i bought iphone 5c 4-5 days back from india and today back button of this phone not working, i am totally dissatisfy with the apple service support. i want replacement.)
Hello i am nitin from india, i purchased a iphone5c because i heard that iphone comes with a great coustmer service, but this statment becomes totally wrong today, when i faced coustmer executive at service center of iphone then he said that i have to check it out and it may be a physical damage, ( how it is possible even i carried this phone with anti shock cover guard and its never fall down from my hand.) the simple thing i know that i want my phone replaced, otherwise it would be a great mistake of my life to purchase an iphone.
Thanks to all apple team for your wonderful service,

Welcome to the user to User Technical Support Forum provided by Apple.
For your issue... See here...
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57
Apple Warranty > http://www.apple.com/legal/warranty/
iPhone Warranty > The warranty is only valid in the country of original purchase... Except for EU Countries...

Dissatisfied N97/Ovi Maps owners - tell Nokia what...

I just noticed that Nokia is running an online survey about Ovi Maps:
http://europe.nokia.com/explore-services/maps
I have used the opportunity to tell them how lousy the N97 and Ovi Maps 3 combination is. I hope that all other members of this forum who are dissatisfied will also complete the survey so that Nokia might get the message that something needs to be done!

Three things,One maps always opens on the last location you had it opened, and finds current location once it gets a gps lock, Two if you haven't dowloaded and pre-installed maps on the phone ( the ones the application reads to navigate) with Nokia Map Loader then it will have to download them 'on the 'fly' which will use a lot of data and slow everything considerably. Last if you only just got the phone, it probably doesn't have Maps3.03 which tends to function much better. Worth checking for software updates both with the software updater on the phone OTA and with Ovi Suite on PC !
Good Luck
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Dissatisfied Customer

To Whom It May Concern,
I bought my Blackeberry curve 8520 a couple of months ago. I had the
I-phone before and thought I should give the Blackberry a shot. I was
impressed and loved the phone, until a month ago where it has just given
me problems.
One morning the phones screen was not working, I sent
it in for repair just to get it back in a far worse state. The new screen
they inserted was not sealed completely and now there is dust on my screen
and the dust collection is getting worse everyday. Secondly the repairer
stole my memory card from my phone. We had a huge argument, which came
down to him saying that he is the only dealer in QATAR that does not sell
his Blackberry's with memory cards....."Which was a huge load of
b*llsh*t". I saw the memory card with my own eyes when I purchased the
phone and the memory card had pictures and music on it. Anyway I left the
discussion and just walked out of his shop swearing that I would never
refer anyone to his shop again.
I am an influencer in my social network and I influenced a couple of people
to buy Blackberry's. I hope I did not give my friends the wrong
Information on this product. I also don’t want to tell them about the bad
experience I had. If Blackberry headquarters can resolve this I would be
the first to say thank you.
I don't know what Blackberry can do to resolve this problem but I just
want it resolved. I like the Blackberry product and I want to keep on
using it, but I am scared to buy another one in this country due to the
pathetic after service. My software on my phone is also crashing on a
weekly basis and I need to reset it every time. I guess if blackberry cant
resolve this problem by either sending me a new phone or fixing my current
one to an acceptable standard I should go back to I phone and stop
influencing people to buy Blackberrys.
I dont have a problem to send my Blackberry in the mail to Canada for it
to get fixed, but please just resolve this issue.
Yours Truly
Dissatisfied in Qatar

This is a reply to Elector and VERIZON........
The phone was NEVER NEAR ANY WATER! I do not take the phone in the bathroom. in the less than 10 days of having this phone, it sits on a chair bedside as an Alarm clock, into purse ( which has no liquid) and then remains there the entire day since my job does not allow me to carry a phone. I really only use my phone for emailing, bill paying. My computer has been taken over by boys. I was looking for a upgrade for better camera, really is the only reason I switch. And this had a case ( no not an otter box/ or life proof case) but a case that is sold by Samsung for the galaxy 4 phones! Sad part is Verizon could really careless but their customers because I have already received a response back from Samsung..... At least they want feedback from dissatisfied customers!!!!!
abe70

Dissatisfied...can I return my nano?

Hi everyone,
I bought an iPod nano a little while back but it seemed to be having problems with the battery. I sent mine in for repairs and got a replacement. The replacement actually has the same problem too and I don't want the nano anymore. There's no point in giving it in for repairs because another replacement will probably have the same problem.
I am still within one year of purchase so therefore my warranty should apply right? Can I return my nano to Apple for a full refund? I was looking all over the Apple website but could not find a service where I could return my iPod instead of repairing it.

Honestly, the nano is a great player for kids. I assume you bought the new 2nd generation nanos. The problem is, like most new released products the people that buy them in the initial release months tend to be the ones that deal with the bugs that will mostly likely exist. At this time you get the double whammy of a new/upgrade product release AND a new iTunes...double the opportunity for bugs that us early purchasers get the "joy" of experiencing. Like the poster before me mentioned, it might be a good idea to post in another thread or start a new one that specifically explains the problem. There could be a fix that one of the many regulars on here can provide you that would make it so that your kids can truly enjoy their new players. If you are not really interested in that avenue though then I would say that any replacement (I assume you mean a player made by another company) that you choose for your kids should be one that is a flash player (not a hard drive) as it can handle the active lives of kids. Sorry, I can't suggest any brands because I am a generally happy iPod owner for several years and don't know much about other players through personal use. I know other people that have used other brands and there is the even mix of unhappy and happy people....just like with any product.
Good luck with whatever you choose.

I am really dissatisfied about the Mavs, how can i put it back to my Mountain Lion? since I've downloaded the Mavs, my iMovie, photo, contacts, notes has not been working properly at all. Please help! thanks

i downloaded the Mavs about 2 days ago. it restarted automatically as it stated... i have not really used it again until tonight. and boy was i so ******!
after downloading the new OS update, the list below stopped and wont work properly:
Contacts
iPhoto
iMovie
Notes
if theres anyone who can help me downgrade it back to Mountain Lion, id GREATLYYY appreciate it a lot.
Thanks!

You don't need to downgrade. If it worked in Mountain Lion it will work in Mavericks. Do this:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is
three times faster than wireless.

I am very dissatisfied with the replacement phone. How do I get help?

We purchased a casio phone, there was issues with it, and I was sent to the warranty center. They were very courteous with sending a replacement phone..but the problem was, they replaced it with a phone that was in no way comparable to the one we bought originally. It was one of the cheap Samsung 'free phones". I called back. They no longer had our phone in stock, and this was (as they said ) the best they could do. I was instructed to call at a later date to see if this Casio phone was back in stock. I did, and no, they still dont have it. The lady I spoke to said that she would call me back after speaking to her manager, and another week has gone by and no return phone call. Where do I go from here? I'm Not paying a large amount to buy another Casio phone. I chose this particular phone because of the military rugged standard, and paid a lot of money for it. What good does the warranty fee do if I cant use it to get one the same value as the one that was defective?

This sounds as if it were an insurance replacement rather than a warranty replacement. There is no "fee" for the warranty on your phone. Insurance thru Assurion, on the other hand has a monthly fee associated with it.
Unfortunately, Assurion does not guarantee the same phone you have when you get a replacement. If they have one in stock when making the replacement, yes, but that is not always the case. If you want the phone you returned replaced with an identical phone, you may be waiting for a long time.
I can't think of anything else you can do except to keep calling and checking to see if they have one of your model phones in stock.
Good luck.

Dissatisfied with usability of the Portal Studio site

Hello,
We are ramping up production and I have been tasked with developing a proof of concept for Portal. Of course, I've spent countless hours setting up 9iAS, and even trying to understand this whole 'Portal' portal product (like many others). I have devloped in J2EE, VB, VC++, and plenty of other scripting (ASP, Perl) languages.
My experience on that site has been painful at best and it doesn't really seem to be very useful for the most important documentation from a developers standpoint.
It's almost as if it's information overload and just outright confusing. (Which is a concern our company has of implementing portal to our mere mortal users :-] )
All I want to do is find good reference material for setting up Portal, using Java to develop portlets on our development 9iAS instance (NOT using Oracle's hosted 'portal studio'!!), and configuring and setting up the URL based portlets.
This has turned out to be no easy task.
FOr instance, I want to figure out how to create a URL based portlet, AND UNDERSTAND WHAT I"M DOING! This seems to be the part that is skipped. If it's sooooo easy than why is it so difficult to find good reference to what i'm doing?
So I dig around the main portal page. I see a getting started link.. *click*.
Well, I don't see anything specific to URL Providers... maybe the "How can I create portlets using my existing web applications?" is what I want. *click*
Oh, look.. it's like 3rd grade.. a slide show!>.. Cool. :-| okay.. ERRRGHHHT!... hit the brakes!.
"The PDK provides a samle XML configuration file.." ??? where is my link to more information about this magic "configuration file"???.... ahh. So I stop the silly slideshow and I want to know about this "configuration file".. *close window*
Now I'm back at the portal studio heap.
hmm.. "Documentation" for POrtal *click*
Hmm.. after searching through this mind boggling page, there is a "Portal configuration guide" link.. sounds reasonable. *click*
so I look for "URL Provider".. or just "URL" on that page. Nothin found. bah!.. well, now I'm stumped. There is this mystery 'config' file that i've failed to quickly find information about. Strike 1.
So I use the other part of my brain (the developer side)...
There is this "HTTP Adapter" thing. Looks like part of the acclaimed "URL provider" mess. SO i read on...
blah blah blah... nothin of significant use stands out.
ah... somethin... "4.3 Registering A Provider Using The PL/SQL HTTP Adapter".. again. useless. *click * click * back *
So now I retreat back to the silly portal studio page.
Back to the task at hand... finding out the innerds of the configuration files involved in writing a "URL provider".
Looking at the available documents.. OHH LOOK! the actual documentation library is buried at the bottom of the page!.. hmm. I just read the "config guide".. "web toolkit"...?? I wonder.. *click* (grinding as Acrobat loads again)
AHhhh.. it's a "PL/SQL" web toolkit. Not imporessed. How many web developers actually know PL/SQL .. or would WANT to program logic in that query language??? or even any Java or C developers?...grr..
*click* back *
Where is it..??>. this is about the point where I start to forget what I'm looking for.
Well, I've come to the conclusion that the "Oracle9iAS Portal Documentation Library" is a small library, as it doesn't appear to have any good reference for the details of portal use and configuration.. or at least involving the URL services.
*back*back*.. Oh, look what I found.
Near the bottom of the page ("getting started"), there is a link under ""Navigation"" that reads "URL-based: Learn how the PDK helps you build portlets in any web language."
hmm. looks promising. Maybe a little more respectable than that 3rd grade slide show.
*click*
"BUilding URL based portlets".. Ahh presto!
Nice. opened a new browser window. (dumb)
Okay.. I need the PDK.
*click**download**wait*
I extract it to a warm home.
hmm.."Installing URL based Portlets".. sounds intriguing
well, it's now lunch time and I thing I found some good meat.
If you've rached this point you can probably now understand (after reading this long post) tha pain I experience.
GOtta eat some lunch.
-sean@Tekelec

Sean,
I am sorry to hear that you had such problems navigating through Portal Studio to find content on URL Services. Right now Portal Studio is geared by technology, so you click on URL-Based for URL Services, Java for building Java Portlets. Hopefully all the doc will be there to help you. If not, I would be happy to point you in the right direction.
If you are looking to display web content as portlets, you should take a look at Web Clipping, it is a wizard form of URL Services where you simply use the wizard UI.
Go to Portal Studio and click on OmniPortlet and WebClipping or go here:
http://portalstudio.oracle.com/servlet/page?_pageid=350&_dad=ops&_schema=OPSTUDIO&12678_PDKHOME902_39847486.p_subid=350276&12678_PDKHOME902_39847486.p_sub_siteid=73&12678_PDKHOME902_39847486.p_edit=0
This page has demos and papers on using Web Clipping. To install Web Clipping, download the PDK and follow the instructures under the pdk/pdk/portalTools directory.
We are revamping the Portal Studio site to hopefully make navigation much easier for all users (developer and non developer).
Please let me know if you help finding other information. The feedback does help us improve the site.
Thanks,
Sue Vickers

I am dissatisfied with FireFox 5 and would like to get an older version to install. How do I go about doing that??

The bookmarks/urls are GONE. Went to Mozilla's help files and their directions didn't fly--so I would like and older working version.

You phone the Apple Store and order a Mac OS X 10.6 DVD, and if desired, update it to 10.6.8 and get Mountain Lion from the Mac App Store.
(68248)

Is anyone else dissatisfied with the new lollipop upgrade?

I'm frustrated with the lollipop change to silence (mute) phone procedure! And also frustrated that I can't find any DETAILED description of the upgrade changes to my phone and how to access/use them. Anyone else?

I am incredibly upset with the lollipop and kitkat upgrade. I had a brand new S5 I bought in February. When the first time I upgraded it the phone started to have issues. It was only 2 months old. It would lock up continuously, overheat, delay or not even send out my text messages until the phone was hard reset or rebooted. I even did a factory reset on the phone and the problems still existed. My contacts would throw an error as well and need to be shut down.
I went to the my local Verizon store and told them my issues with the phone after the upgrade. All they were able to do was send me out a refurbished replacement phone while the phone is under warranty. I think that if the phone needs to be replaced that at least you should receive a new phone instead of a refurbished one. Especially seeing that I had absolutely no problem with the original phone until i updated it with lollipop and kitkat. the old phone was never dropped or damaged in any way. it even had a life proof case on it!
I currently have a "new" refurbished phone from Verizon. and it came with the original OS on it. I have refused the updates now for 2 weeks. and it seems as if the phone is acting up a little bit after every time I refuse to update it. But it still is nothing like how the other phone acted after the update!

Cannot be more dissatisfied with Verizon customer service

I used to say Verizon is great because it has a great customer service. Now, I am having a second thought. I have just bought a new HTC One with a new contract and since then I have been having all kinda technical issues with the phone reception and its 4G network. I reported the problem to the Verizon immediately, and in response, instead of simply replacing the phone, they have put me through some time consuming technical checks for three times! and at the end, they just simply left me alone with the problem. Also, every time they acted like they had no idea what the previous person had said/done and made me start the whole process from the scratch! Can you believe it?!
I know I was naive to take their words but I trusted them and now here I am, stuck with a phone and out of the 14 day guarantee replacement window. The last technical support I spoke with literally tricked me, manipulated me and at the end lied to me. After a comprehensive technical check including even a change of SIM card, she fully acknowledged the problem and said she would replace my phone with a new phone (a different device) and do the price match. She asked me to wait for her to double check with her colleague. She never got back to me. I contacted her many times, and sent her many messages but she did not have even the courtesy to call me back. She dragged this issue for so long that now I am out of 14-day guarantee replacement window and stuck with the manufacture warranty replacement!
I am starting to believe that this is a technique they use to make the replacement process very inconvenient and tiring for customers, so eventually they’d give up, and guess what, many people actually do! Furthermore, when they make you wait too long (more than 14 days), you will no longer be eligible for the 14-day guarantee replacement. They get their way and you are stuck with the phone and manufacture. I cannot believe some customer agent use such “dirty” techniques to “manage” the situation (read: get rid of the customer by any means).
The thing I am more angry about than the phone itself is the fact that they insulted my intelligence by lying about the replacement, wasting my time, and the fact that they asked me to trust them but did not return my trust. What a shame!

Your phone has a 1 year manufacturer's warranty as long as the device has no physical or water damage. There is no limit on how many times the phone can be replaced under warranty. Verizon Tech Support would trouble shoot the phone and would be replaced for free if they cannot resolve the issue.

Dissatisfied with Toshiba support due to dead pixel

Poetential buyers of Toshiba products beware. Toshiba offers very little support. All they do is try to weasel out of warranty repairs. After owning 14 toshiba laptops, for myself and my business, I will never spend another dollar with Toshiba.
I have a custom P750. 10 days after receiving it, the motherboard fried. Instead of offering me a replacement unit, I had to wait several days for a box, mail it off, wait for the repairs, and wait for them to mail it back. I couldn't drop it off at the local Toshiba repair facility. Actually, I could, but if I did that, I would be responsible for the cost of repairs. I have no clue what logic there is to that, but there you go. After that 3 week ordeal, I finally got my machine.
Fast forward to this weekend. A pixel burns out on my screen. My warranty is up in 2 weeks. So begin the repair process. I am astounded when the lady informs me that Toshiba will not fix it. She says "we don't fix screens that only have I dead pixel" and "One pixel does not affect the machine's performance". Well pardon me, but it sure affects me looking at a black dot on my screen 24/7. I ask to speak to a supervisor, she puts me on hold, comes back and tells me she talked with a "level 2 technician" who informed her they wouldn't fix a screen with a dead pixel. Again I ask to speak to a supervisor, so she tells me I'll get a call back.
So an hour later I get a call back from a "supervisor" who tells me they will not fix a screen with a dead pixel. I try to explain to him, that pixel makes the screen defective, and I want it fixed under warranty. If I'm selling this machine, and somebody asks me "Are there any dead pixels?", I'll have to say yes, and lose money in the process. He tells me again "we don't fix screens for a dead pixel". As I try to explain to him what a warranty is, he cuts me off and tells me he spoke with someone, and they've determined that pixel is the result of physical damage, and therefore not covered at all. ?!?!?

First of all, how could you possible come to that conclusion without seeing it? Second, how did it go from we don't fix screens with x number or dead pixels, to "you must have damaged it somehow, so we aren't responsible. Third, how it is possible for me to physically damage 1 pixel? Anybody? Cuz I can't think of anything. At this point to guy is rude, and I'm being rude back How dare Toshiba try to worm out their warranty by saying I damaged it. Gutless.
The "supervisor" then told me he was transferring me to customer relations. I asked to speak to his supervisor, but he said no and put me on hold. There I sat for 20 minutes. Nobody ever came on. Real professional. So, 3 calls later, toshiba agreed to send me a box to send it in, but they couldn't promise me they would fix it. THE WARRANTY IS THE PROMISE! So the Toshiba technician, who I'm sure will be fair and impartial, gets the final say so on my repair. Great. In 2 weeks when my warranty expires I expect my burnt pixel amount to exceed whatever is necessary to send it in. The difference? It'll cost me $400 for Toshiba to fix it.
Shame on you Toshiba. I've filed a complaint with the BBB, and I will be spending the night on social media expressing this story of how you treat your long time customers. Your "customer service" is a sham. Your business practices are shady and unethical. I will never spend another dollar on anything Toshiba Nor will anybody I know. Did I mention I work in lighting and video production? Now I know you will read this and honestly not care that you aren't getting my money or anybody I know's money. I'm just a little guy. But you keep this up and you will see a difference from the thousands of other people you treat as an ATM. Shame on you.

DISSATISFIED

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