Dissatisfied with Toshiba support due to dead pixel

Poetential buyers of Toshiba products beware. Toshiba offers very little support. All they do is try to weasel out of warranty repairs. After owning 14 toshiba laptops, for myself and my business, I will never spend another dollar with Toshiba.
I have a custom P750. 10 days after receiving it, the motherboard fried. Instead of offering me a replacement unit, I had to wait several days for a box, mail it off, wait for the repairs, and wait for them to mail it back. I couldn't drop it off at the local Toshiba repair facility. Actually, I could, but if I did that, I would be responsible for the cost of repairs. I have no clue what logic there is to that, but there you go. After that 3 week ordeal, I finally got my machine.
Fast forward to this weekend. A pixel burns out on my screen. My warranty is up in 2 weeks. So begin the repair process. I am astounded when the lady informs me that Toshiba will not fix it. She says "we don't fix screens that only have I dead pixel" and "One pixel does not affect the machine's performance". Well pardon me, but it sure affects me looking at a black dot on my screen 24/7. I ask to speak to a supervisor, she puts me on hold, comes back and tells me she talked with a "level 2 technician" who informed her they wouldn't fix a screen with a dead pixel. Again I ask to speak to a supervisor, so she tells me I'll get a call back.
So an hour later I get a call back from a "supervisor" who tells me they will not fix a screen with a dead pixel. I try to explain to him, that pixel makes the screen defective, and I want it fixed under warranty. If I'm selling this machine, and somebody asks me "Are there any dead pixels?", I'll have to say yes, and lose money in the process. He tells me again "we don't fix screens for a dead pixel". As I try to explain to him what a warranty is, he cuts me off and tells me he spoke with someone, and they've determined that pixel is the result of physical damage, and therefore not covered at all. ?!?!?

First of all, how could you possible come to that conclusion without seeing it? Second, how did it go from we don't fix screens with x number or dead pixels, to "you must have damaged it somehow, so we aren't responsible. Third, how it is possible for me to physically damage 1 pixel? Anybody? Cuz I can't think of anything. At this point to guy is rude, and I'm being rude back How dare Toshiba try to worm out their warranty by saying I damaged it. Gutless.
The "supervisor" then told me he was transferring me to customer relations. I asked to speak to his supervisor, but he said no and put me on hold. There I sat for 20 minutes. Nobody ever came on. Real professional. So, 3 calls later, toshiba agreed to send me a box to send it in, but they couldn't promise me they would fix it. THE WARRANTY IS THE PROMISE! So the Toshiba technician, who I'm sure will be fair and impartial, gets the final say so on my repair. Great. In 2 weeks when my warranty expires I expect my burnt pixel amount to exceed whatever is necessary to send it in. The difference? It'll cost me $400 for Toshiba to fix it.
Shame on you Toshiba. I've filed a complaint with the BBB, and I will be spending the night on social media expressing this story of how you treat your long time customers. Your "customer service" is a sham. Your business practices are shady and unethical. I will never spend another dollar on anything Toshiba Nor will anybody I know. Did I mention I work in lighting and video production? Now I know you will read this and honestly not care that you aren't getting my money or anybody I know's money. I'm just a little guy. But you keep this up and you will see a difference from the thousands of other people you treat as an ATM. Shame on you.

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