Do I have a bad toner cartridge?

The old cartridge in my HP 1018 ran out - shaking would get a few more good pages. I put in a new, HP manufactured 12A cartridge and immediately had a blank strip 2" wide on the side. Rotating and shaking the new cartridge gained a little more print on the right margin. No smearing or streaking. Unfortunately, I had already recycled the old cartridge, so I had nothing to swap back to see if it was the new cartridge or something else. At $70 a pop, I don't want to open yet another cartridge to see if I just got a bad one, if there is something else I should check first. (Staples won't take current one back because I bought it a few months ago.) Couldn't find any info in HP support pages about other maintenance or troubleshooting.

I purchased black ink toner for my Deskjet 3915 through the HP online store, as they were having a sale BIG MISTAKE!!!
I purchased it mid March, but b/c of delivery issues (no fault of HPs) I received it and started using it end of March/begining of April. I would print about 4-6 pages a week and by end of May the ink was completly dried up. My colour toner, which I purchased in Sept 09 was still printing clearly.   I called HP techsupport in March to explain the problem. The person asked for my order number and email address and advised that it would be difficult to blame the problem on the toner when my printer is old. He advised me to go out and buy another black in toner to see if it works, if it still doesn't then to call back.
I bought a new toner full price and it worked. I wasn't surprised, but followed the techies advice.   I called tech support again to let them know that the new toner worked. He knew that I purchased the original toner through the HP Store. The support person offered to send me a replacement toner (had I know how this day was going to end, I would have grabbed it and ran). I asked that I be credited instead of getting the replacement, as I already had a new one and didn't know when I would need the next one...I didn't want it to be sitting around. The techie puts me on hold and asked his manager. He came back with information for me to to call the HP Store. He assured me that they will be able to give me the refund. I asked him more than once, "will I have to explain the situation again?" and "will they know that they are to arrange a refund?" He said that all I had to do was give the person my order number (the number from the online purchase. He even gave me the 877# .
When I spoke the lady at HP store , she flat out told me that it had been more than 30 days, so no refund. Even after explaining the whole situation,she said that the tech support people were wrong . I asked her to look at the notes ( I had assumed the tech person wrote notes about our conversation), she said she didn't have access???? When I asked her to speak to a manager, she refused. When I asked her whether I should go back to Tech Support,  before I could even ask her name she already transfered me back to the que line. She was definately happy to release my call. I talk to "J" who asks me the same information as the first techie and HR Store person. I summarized what happened quickly and insist on speaking to a manager, he puts me on hold and transfers me to "M". "M", I discover midway into my explaination is not a manager. He is patient and tries to help. I forwarned him that I need to talk to someone who can help me and I don't want to tell this story anther time. I gave him my order number and he keeps putting me on hold a number of times (but doesn't tell me...so I ended up talking to dead air, made me even more frustrated). Without confirming the information, he tells me no refund or replacement. No reason. Then I find he is confused about the order number, he didn't realize that there is no new order number. All my conversations with HP people today have not been tracked. I insist again on speaking to a manager. Still questioning why my call was sent to Manoj in the first place. "M" tries to prevent me a number of time from speaking to a manager...it looks like there is no real excalation process here. Finally "M" tell me his supervisor Brad is in a meeting. I ask that I be called back today for resolution, that was 5 hour ago.
I'm sure my file has interesting stuff written it now, as I called an hour ago and the tech person I spoke to wanted to hurry me off the call quickly. I know that this is only toner we are talking about, but I have been a HP customer for some time now and really thought highly of the company. This $16.99 plus tax experience has really changed my perspective. I don't think HP cares, as it's evident from their front line people. I'm still waiting Brad for your call!

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HP Laserjet 4050 toner cartridge issue

I look after a laserjet 4050 printer for a company. They recently started using a new toner cartridge (higher quality) but they have started to have issues with black ink lines down one side of the paper. They have sent back toner cartridges (thinking them to be faulty) but cartridges are fine.
Is this a printer issue or is there an issue with the toner cartridge and the 4050 printer (not compatable)

I think I may have the solution to your problem. I do not think the toner is your problem here. From my experience i would suggest that your printer may need to be cleaned. I had a client who had a similar problem with his printer, what you should try doing is the following:
If toner specks appear on the front or back side of your print jobs, follow the procedure below to clean the paper path.
Using the printer cleaning page
From the printer’s control panel, do the following:
Press MENU until "Print Quality Menu" appears.
Press ITEM until "Create Cleaning Page" appears.
Press SELECT to create the cleaning page.
Follow the instructions on the cleaning page to complete the cleaning process.
NOTE: In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper).
You might need to create a cleaning page more than once. When toner has been cleaned from inside the printer, shiny black spots will appear on the page’s black strip.
To ensure good print quality with certain types of paper, use the cleaning page every time that the print cartridge is replaced.
I am confident that your toner should print clear pages after this.
(Removed items in coflict with Terms of Service (n).)
Message Edited by SandyD on 06-06-2009 12:29 PM

How can I use the Warranty on my LaserJet Toner Cartridges ?

I have accumulated a total of 4 malfunctioning LaserJet toner cartridges in the last 6 months and I seem to be stymied trying to do anything. They are for LaserJet models 5, 6p, and 2100, and the failures are each unique print quality problems, move from printer to printer with the toner cartridge and are all completely resolved by using another toner cartridge. Each of the cartridges yielded between 100 and 800 pages before failing, outlasting the 14 day return policy at local Staples where they were purchased. None of the cartridges depleted its toner supply.
The Warranty Return Card in the package is very simple. It says "this toner cartridge is warranted to be free from defects in materials or workmanship during its useful lifetime", and "does not apply to cartridges that have been refilled or to those which are simply empty as a result of normal use."
HP's Limited Warranty Statement at http://welcome.hp.com/country/us/en/privacy/limite d_warranty.html under the heading "HP Limited Warranty Statement - LaserJet Print Cartridges and Imaging Drums" seems simple and straightforward, "HP LaserJet Print Cartridges and Imaging Drums are warranted to be free from defects in materials and workmanship" then a clause excluding cartridges refilled, tampered abused, or simply worn out from use, "To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price."
N.B.: There is no period stated for the Warranty, nor is there any on the Warranty Return Card in the product package. Also, these toner cartridges do not contain any smart chips, toner depletion sensors, etc.
When I tried to return the cartridges to Staples, they called HP and were told by HP I had to have my receipt to prove the cartridges were less than 1 year old, and then that they wouldn't take them back at Staples anyway but that if I called HP would "mail me one". Since I buy a spare to sit next to a printer for when it runs out of toner, I'm not sure they were all purchased within the last 12 months, only that they were put into service within the last 12 months.
When I called HP support they opened up a trouble ticket for my printer and said someone would get back to me within 10 days. I'm half expecting to get an email in 10 days apologetically noticing that HP no longer supports any of these printers. An email to ship them somewhere far away and expect a reply in 90 days is a definite possibility. I definitely don't expect an HP field service technician to arrive at my door to service the toner cartridges in person.
I don't understand how to use the Warranty. I've (over) paid for piles of genuine HP LaserJet Toner cartridges and having 4 fail for quality problems in the last few months got my attention and its enough money to chase it rather than tossing them like the other 6 or 7 defective ones over the last 10 years.
Does anyone know how to actually get a replacement toner cartridge for a defective one? Please tell me the Warranty isn't just smoke and mirrors...

Sorry to say. TheHP Warranty is worthless. I have a friend witht eh EXACT same problem. DOA cartridges (2 BRAND SPANKING NEW ONES). One fail about half wai the other did not even over 600 pages. At $140 per cartridge (plus tax) that is about 21 cents per page plus the cost of paper. That is color inkjet prices. And that does not take into account cost of electricity, printer, and time wasted to buy the worthless cartridges.
I listen in his last tech call and I had to go out because it was enfurating. The technician even email him prve that the toner had NP time based warranty and still in the same breath said our policy is that the warranty is 1 year. Huh? What the #%^&* ! Really? I mean REALLY? Is like sending you a picture of a perfectly blue sky as proof and telling you that the sky is red with yellow dots. I hope there is class action lawsuit agains HP since they are clearly ripping people off. And the sad part is that some small businesses will also get screw since they sell HP cartridges and some actually say in their web site that the cartridges aare warranted for life.
I would say either:
- Do NOT buy HP cartridges
- Never stock spare cartridges
- or btter yet, buy another brand of printer.
I actually have the same printer simlilar to his and I used generic with no problems. Plus I buy my cartridges for $35 if he had done the same he would had at least $400 towards another printer so even if the toner blows up and destroys his printer he would have enough money to buy a replacement.
Check out this link
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01848047&jumpi...
it actually says:
"There is no expiration date for the use of HP toner cartridges."
This came from the tech guy at HP!
And then he had the guts to say it is a 1 year warranty? This only can happen when you have tech support in India. I guess in India's English no expiration means 1 year. I have not found an Indian English to American English dictionary but I am sure that is what it should be because they guy did not even hesitated for 1 second when he send that and said it.
Welcome to HP!

HP LaserJet M1132 toner cartridges not delivering full capacity

I have a LaserJet M1132 MFP bought last week. Connection is USB, operating system is Windows 8 - 64bit. Have upgraded to latest firmware. Driver is latest Windows 8 driver. Settings are default (fastres 600).
When using the initial toner cartridge that came with the unit, it delivered only around 250 text (note text and not graphics) pages before it ran out. I know this because I bought three reams of paper when I bought the unit and used half a pack. Coverage was around 50% per page, double sided. I took it out and shook it but this made no difference.
I purchased two new original HP CE285A cartidges at the same time as I bought the printer. I wondered if the original cartridge was a reduced capacity cartridge. So I installed a new cartridge. The toner light came on after printing 935 pages (from the status page). Again, the majority of these were text pages at 50% coverage double sided.
Each cartridge is £75 which gives a per page cost of around 8p/page (not including the cost of the printer) which is outrageous for a laser printer. The packaging estimates around 1,500 pages per cartridge but I clearly didn't get anywhere near this with the first cartridge and am not getting this with the second one either. I have another HP MFP (3500) which delivers around 5 reams before a cartridge runs out.
I am an extremely experienced user with 25 years in printing and imaging and know that estimates assume a certain coverage. I am by no means using a heavy coverage. I am extremely unhappy to say the least. Your help and advice appreciated.
Regards
Tony Harris
This question was solved.
View Solution.

The only thing you can do to try and extend the cartridge life a bit more is enable EconoMode on the print driver. Most likely this was enabled on the devices being tested for the cartridge yield. I'll include the instructions to enable it below. Let me know what happens.
Click on the Start menu.
Click on Devices and Printer.
Right-click on your printer.
Select Printer Preferences.
Click on the Quality tab. It may be labeled as the Paper/Quality tab.
Click the box next to EconoMode to enable it.
Click Apply to save the change.
Click OK to close the window.
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LaserJet Pro 400 MFP M475dw doesn't print in color after replacing toner cartridges

Replaced all color toner cartridged when printer indicated they were empty. Printer is no longer printing in color. It's as though it doesn't recognize that new cartridges were installed. Is there something I need to reset on the printer?

Run a supplies status page from the report menu to see if any color appears. If it does you either have a driver issue or one or more of the colors cartridges is still reading as empty as there is a setting to print using black and white when one or more color cartridges are empty. I believe it is under the print quality menu.

HP LaserJet Pro MFP M127fw Does not recognise new toner cartridge

HP LaserJet Pro MFP M127fw - error message to install new cartridge
After printing a ream of paper, we got an error message to install a new toner cartridge. We couldn't overwrite it and continue to print. Installed a new HP toner cartridge and still get the same error message to install a new cartridge. I've done a hard reset already with no change. Will take any help I can get. This is the first toner cartridge change for this printer.

Hi @kdaniels79 ,
I see that you are experiencing issues with the toner not being recognised. I will certainly do my best to help you.
I have provided a document with steps for replacing the toner. Make sure all the orange packing material is removed and the sealing tape. Make sure a piece of paper didn't slide in part way from the paper tray, blocking any sensors.
Replace the Toner Cartridge.
Are you using Genuine HP Toner?
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Donating an unopened Personal Laserwriter toner cartridge, M0089LLA

I have a new, unopened, toner cartridge for an Apple Personal Laserwriter printer that just died on me and I would like to give it to someone (school or charity) that can use it, instead of throwing it out. Any suggestions?
The toner cartridge is an Apple # M0089 LL/A or an HP # 92275A (they are the same cartridge).
I am willing to mail it, drop it off, or deliver it to anyone / any school that can use this cartridge. I just don't want to trash it if it can be put to good use.
Please help me find a home for this cartridge.
Thank you.
Bert

bertbarry,
In Spokane, WA, home of the Gonzaga Bulldogs basketball team and the worlds largest Hoopshoot contest, and...and...and... there is a website called 'freecycle' that lets you post offerings. My wife teaches school, wanted a time clock for her classroom and found a dentist that was getting rid of one. All free, the only cost is reading all the requests that get posted. Google freecycle and see if there is one in your area.
I am setting up a sister who teaches near Seattle with a personal laser printer, 300, 310, 360 style. She could use different toner cartridge for printing class handouts for second graders.
I am sure someone closer could use yours. Otherwise, I collect older computers and printers and let kids take them apart and fix them up. They cannot hurt them, they were headed to the dump. If you want to slow boat your cartidge to the other Washington, we would gladly put it to good use.
Post back for more details or notice of success finding a freecycle program near you. : )
Jim
More Spokane promotional material: Time magazine printed an article about the organizers of Hoopfest wanting a way to relay scores of games to the central tabulating location. Someone from H/P set up a hot zone for an internet link all through downtown. After the event, no one turned off the connection and people continued to use the free web access. Starbucks and other businesses decided to donate to keep 'free access' and thus was born the first downtown hot zone. ( no I am not on the chamber of commerce, lol)

Toner leak and printer damage, toner cartridge 124A

My yellow toner cartridge leaked all over my printer. I got it cleaned up and replaced the toner cartridge, but now the inks are very washed out. The black is faded and the color is really faded. The white paper, where there should be no printing is now a light gray as if the black toner is printing very lightly. Does anyone know how I can fix it? I have run the demo sheet and recalibrated but nothing has changed. The printer works very well otherwise.
Alternatively, if this is something that cannot be fixed, are there other printers that use the 124A toner cartridges? I have two more sets of black and color toner cartridges and would like to be able to use them if the printing problem cannot be repaired.

Hi agniss,
I just sent you a private message.
If you are not sure how to check your post forum messages, this has instructions.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Colors off after changing toner cartridges

I just replaced two toner cartridges, M and Y using a third party brand bought from Amazon. The cartridges received high reviews, but now, when printing, my colors are way off. The printer prints but does note that I am not using genuine HP toner. Is this a "feature" of HP printers to make you buy their cartridges? Is it the result of having two (K and C) cartridges that are HP-branded mixed with the others? Something else? I did print a test page, and it looked just fine. I am printing something (a logo) which I have printed hundreds of times from the same Mac to the same printer with the same software. I don't see any way to calibrate the printer?

Do a google search for the troubleshooting service manual for your printer. Then look for instructions for entering the secondary service manual where you will find the option to calbirate the color. This may help or may not depending on the condtion of the toners you purchased.

My hp laserjet p1505 print blank pages even i replase toner cartridge

Hey, I have two hp laserjet p1505 printer in one printer has a problem that it cant print any thing. all outputs are blank. i replace the toner cartridge. and its cartridge work fine in other hp laser jet printer p1505. kindly solve my problem. thanks with regards.

Right click the printer in System Prefences - Print & Scan and use Reset Printing System... and then reinstall the printer, should take less than 5 minutes. Here is a photo showing how to Reset Printing System....

Brand new hp laserjet p1102 and new toner cartridge out of toner after less than 100 prints ! ! ! !

Hi ,
I have just bought a brand new HP laserjet p1102 and a brand new toner cartridge, and within litterally 50 sheets being printed it says I am out of toner.
Please tell me what I must do to get this working again, because clearly I am not out of toner.
Thanks
Stephen

Hello , Welcome to the HP Community. I'd like to help you with the installation and printing issues you are having with your HP Laserjet Pro M201dw, on your Windows 8.1 operating system. I can certainly understand your frustration, it seems like you have attempted the install multiple times. First, I'd recommend running the Print and Scan Doctor, to see if it can resolve any errors in the software without having to re-install. If it does prompt you to re-install your software, I would suggest uninstalling all M201dw software from the Programs section of your control panel. Once that's done, do a cleanboot of your computer. You can find instructions to complete the cleanboot here: How to perform a clean boot in Windows Note: This will turn off all non-essential startup items, so if it's another program on your computer that is causing the installation to lag, it should resolve the install issue. Rather than installing from the download or the CD that came with the printer, I'd suggest downloading and running the HP Printer Install Wizard. Please respond and let me know if this helped to resolve the issue!Good luck

MF4890dw lost wireless after changing toner cartridge

Have MF4890dw, had set up and using for over a year, no issues. Had been getting "low toner" message for a while. Had recently moved wireless router further away, but was printing with no issues. When toner started printing lighter, changed the chartridge. Now will not print wirelessly at all. No error messages on printer.
I wouldn't think changing the toner would be connected to wireless connection in anyway, but it was printing litteraly earlier that day.
Any suggestions?

Hi lostboydp.
Normally, changing the toner cartridge will not affect the connection of the printer. It appears that the machine may be set for an automatic IP address via DCHP. This just means that the IP address of the machine will change periodically. Sometimes, this can cause the printer to stop working, since the drivers work directly with the IP address that was set during the time of installation.
I recommend setting a manual IP address by following the instructions below:
1. Open the [Devices and Printers] window.
2. Right-click on the MF4800 Series icon and select [Printer Properties].
3. Click on the [Ports] tab, and then write down the IP address of the selected port (You may need to click on "Configure port".)
4. Open the Windows search and type 'cmd', then hit 'Enter'.
5. In the Command Prompt screen type "ipconfig".
6. Write down the Subnet Mask and Gateway for your network.
Next, go to the printer and follow the instructions below:
1. Scroll to [Network Settings], and then press [OK].
2. Scroll to [TCP/IP Settings], and then press [OK].
3. Scroll to [IPv4 Settings], and then press OK.
4. Scroll to [IP Address Settings], and then press [OK].
5. Scroll to [Auto Obtain], and then press [OK].
6. Scroll to [Auto IP: Off], and then press [OK].
7. Highlight [Apply], and then press [OK].
8. Scroll to [Manually Acquire], and then press [OK].
9. Select [IP Address] and enter the IP address you wrote down in the earlier steps.
10. Press [OK]. Do the same for the Subnet Mask and Gateway Address, and then press [OK].
11. Press the [Copy] button to exit the menu.
12. Now turn off the machine and wait for at least 10 seconds and then turn the power back on.
It is necessary to restart the machine to take effect the settings.
If you are still unable to print, please move the printer closer to your router and follow the instructions again.
I hope this information is helpful to you. If the error persists, please contact us at 1-800-OK-CANON (1-800-652-2666).
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My canon 1025IF is printing with a black streak down the middle. I tried a new toner cartridge

my canon 1025IF is printing with a black streak down the middle. I tried a new toner cartridge but no luck. Help?

Hello leighbeec.
Unfortunately, if the issue persists after cleanings have been done, additional troubleshooting will have to be done to narrow down the cause of your issue. Please contact our support group using the link below for additional assistance.
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
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Problem inserting hp LASERJET 1020 TONER CARTRIDGE

I took the toner cartridge out of my hp laserjet 1020 printer and when I tried to replace it doesn't go back in squarely. Can'r tell if the left side is in to far or if the right side is not in far enough. The printer is turned on. I have removed it before withour incident. Thanks for any advice. BOOBOO2

Hello , Thanks for posting in the HP Forums, and welcome! I understand you are having some issue installing a new toner cartridge in your HP Laserjet 1020 Printer. I'd love to help you with this. Please take a look at this video tutorial for changing the toner on this model - Replacing a Cartridge - HP LaserJet 1020 Printer If you are still unable to install the toner cartridge, I'd recommend taking a look inside the unit with a small flashlight to see if you can see any obstructions. Hope this helps!

I am trying to use logic pro 9 on my lion system and it continues to say I have a bad midi...when i go to check my midi drivers folders in my library its empty...does anyone know whats going on?

i am trying to use logic pro 9 on my lion system and it continues to say I have a bad midi...when i go to check my midi drivers folders in my library its empty...does anyone know whats going on?

I
got your message about making sure to use the machine specific disk that came with my machine. Unfortunately, Apple no longer sells Tiger replacement disks. I've got a couple of bids out on ebay, and will update when I have news to add to this post.
Thank you for your help, Frank!
To be clear you called the 800 number and explained what the situation was, old machine and lost the original DVD's?
Just checking because if you just called and tried to buy the DVD's they might tell you they no longer sell them but you aren't really trying to buy them your trying to replace the ones that are missing.
Ebay may work but there is a certain specificity to the DVD's required which, even if they seem right, might not work.
Good luck either way. If you get a chance when you get the DVD's I'd be interested in hearing how it all works out.
regards

Do I have a bad toner cartridge?

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