Documents/attachments not saved in workcenter incident management?!

Hi all!
We patched our system to SPS 20.
While testing the designed functionality of the incident management within the work centers I got an problem with saving attachements.
I can choose an attachement/document (.doc; .xls; .pdf; etc.) and assign it to the ticket.
If I save the ticket I get the feedback "saved correctly" but the attachment disappears and is not existing any
more in the ticket.
This only happens within the work center. In SAP GUI the attachements can be assigned and saved correctly.
We checked and implemented the latest notes for SPS 20. Also 1269928 and 1080131.
Does anyone have had a problem like this before?
Thanks for you help in advance.
Regards,
Alex

Hi Alex,
you might check SAP Note [1401196|https://service.sap.com/sap/support/notes/1401196] "Work Centers: attachment not saved in Incident Management" to solve the problem.
Best regards,
Andreas

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