Does customer service do this

Received an email today which supposed to have come from customer service  this is what was sent
Dear User,
Personal details of your iTunes account
has been temporarily blocked due to
internal server error, therefore we strongly
recommend you to update your details
by clicking on the reference link below and
follow the required steps.
click to edit account    
Thank you for using Apple
Yours sincerely
Apple
Customer Care Service
i sent it to icloud abuse dont know if thats where it should go

had customer support call me . I asked them if it were legit . It took a long time for the rep i spoke with to look up the email address . She then said it was from them . She told me to click on the link . I did so and it was a form that asked me it imput every bit of info about me a person would want . Even my Credit card number and the address of the bank i dealt with . I told her i would fill out nothing
She then told me it must be a Phising email and forward it to icloud abuse .ca after about 10 minuted of waiting for her to look the email address up . i told her i had already done the forward . She said she would have the email address it came from blocked .
i was so mad she first told me it was a good email and then after i clicked on the link she said it was fraud . No wonder people get taken in . If i had filled in the form i could be screwed

Similar Messages

  • Does anyone ever get customer service from this company?

    Does anyone ever get customer service from this company? I have been trying to find out how to rotate the view of a page in digital editions by 90 degrees so I can read my digital download. I am going in circles

    gaylyn -- What kind of problem are you having?  If you tell us, we can help you figure out where to ask your question.  Is it about a password problem? If it is, tell us which password, OK?  To your Mac, or to a program?   Or is it something else?

  • SHARED DATA *****/SO DOES CUSTOMER SERVICE

    >> Duplicate post removed to comply with Verizon Wireless Terms of Service.  See SHARED DATA *****...SO DOES CUSTOMER SERVICE <<
    Message was edited by: Verizon Moderator

    Do in haste repent at leisure! Good words to ponder.
    However those brand new shiny devices were purchased under a subsidy so you did not want to pay full price for those devices and you were told you would lose unlimited data. How is that Verizons fault?
    You secured devices that cost $700+ for $199 or less. That was a good deal. You received value, however if the unlimited was really important you would have either paid full price under the extended payment plan or full price outright.
    You had choices but did not use them. I am no verizon fan regarding their tactics in securing customers or the now crummy suppirt services, but I don't blame them for choices I make. They give you the qualifiers and you the customer make the decisions.
    Also please stop posting in all caps, it is very difficult to read. And poor form. Thank You.
    If under 14 days return everything and go to your old plan and pay full price.
    Good Luck

  • How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

    How do you get an actual human being to speak with at apple to help with customer service?

    The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
    Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
    Hope this helps.
    - bi9scuit

  • Why does customer service lie to its customer's

    I have been lied to by customer (dis) service 5 time in the lase 4 months. Can not get a straight answer, they will  tell me they will fix my issue then apperantly do nothing costing me $100 in over charges.  I never  had this manyvprobles from one comoany

    however that will do no good, because:
    Customer Agreement | Verizon Wireless
    This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.

  • Does customer service exist for printing books

    I placed my order a week ago and never received a confirmation email. The order also did not show up under my account. I waited a couple of days and then placed the order again. I sent customer service and email saying that I did not want duplicate books purchased. I emailed both customer service and cancellations/refunds for the next 5 days and never received a response. Now the orders are showing up and both are marked as shipped.

    Stuuke:
    Welcome to the Apple Discussions. Is this the link you used to email them?
    http://www.apple.com/support/iphoto/customerservice/orderbooks/
    Do you Twango?

  • I'm trying to install CS three premiere Pro I get a message installer database corrupt please contact Debbie customer service if this problem continues

    Well trying to install CS three I get a message the installer database is corrupted please contact Adobe service if this problem continues

    CS3 forever if the installer database is corrupted then you will first want to install with a fresh copy of the installation files.  You can download a fresh copy of the CS3 installation files at Download CS3 products.

  • What does customer service mean at Adobe?

    I am a frustrated long time Adobe customer.  I have survived the ordeal that was Adobe Premier version 4.0 and the continuing slop being marketed as Adobe Encore.  The final straw for me was over an order last Friday the 31st.  I ordered CS4 WebStandard on-line and inadvertently left the download version selected.  After submitting the order, I realized I had made the mistake and contacted the 'tech' through the chat.  The tech said I could cancel the order, but I would first have to submit the corrected order.  So I followed the directions and submitted a second order for the boxed DVD version.  The chat person then informed me that he couldn't personally cancel the first order, I would need to contact customer service.  So after the 1/2 hour wait on the phone, I talked to customer service and 'Napoleon' told me I couldn't cancel the first order since it was immediately filled and billed.  I also couldn't cancel the second order because it was still pending.  I would either have to stop payment at my bank before the billing was submitted (not possible with my bank), or call on Monday to cancel the order after it was processed but before it was sent.  On Monday, 'Michelle' at customer service (ha-ha) informed me that they could not cancel the order once it was placed, even though the order was not shipped and showed pending on the order history, but I could return it after it arrived and then they would refund my money.  Once they authorized a return, it would take a week for the refund to process.  I asked to speak to a supervisor, but Michelle said it wouldn’t do any good.  I asked to speak to one anyways and she told me I would need to call back in an hour or two.
    So it takes less than 10 seconds for Adobe to debit my bank account for an online, downloadable order, but they need a week to refund it.  They also have a policy that once they start an order, they will never stop the order, even though the request is made prior to anything being boxed or actually shipping.  Perhaps a better name for customer service would be 'You customers are suckers so don't even bother calling us unless you want to give us more money".

    Adobe customer service must be evaluated by the number of calls they respond to, not whether the calls are resolved.  That leads to the call center people adopting an attitude where they can say anything as long as they can get you off the phone.  Some middle management clown can then report how effective the whole thing is to his boss.  Everyone but the customer is happy and as long as you can't talk to a supervisor, the chances of you being able to rain on the parade are extremely slim.
    I'll try writing a letter directly to the CEO.  Maybe he gives a crap.  At the least, maybe I'll get a meaningless form letter and can confirm that Adobe is certified SNAFU.

  • I'm having a dreadful time with unauthorized changes to my phone plan. I've been told I can't get credit for unauthorized insurance added.  What kind of customer service is this?

    This all started when I went to Verizon to buy a new phone.  The salesperson forgot to activate the device so I had to go back to the store before I could use the phone.  I told her no changes to my account but she added insurance which I didn't notice until receiving my bill today.  Now I'm told I can't be credited for the charge.

    As long as it's less than 3 months, if you keep calling you'll find someone who will do it.

  • Playbook issues and blackberry refuses to help? What kind of customer service is this?

    Sent and email to CS and was sent back an automated response that sorry they are not able to help with my issues of the playbook constantly freezing and the fact that the HDMI port has NEVER worked. This is ridiculous, I though Blackberry was a good company, now I'm not so sure.

    Have you tried the support telephone number for the playbook in your country? 

  • Dissapointing Customer Service, Please Pass This On

    Pretty upset right now.  I have switched from Aperture to Lightroom this year.  I have used Version 2 and LR3 Beta for 6 months now.  I have been looking forward to the full release like everyone else.
    Needless to say I was extactic when Terry White posted last night that the upgrade would be available today.
    So I grabed the trial version this morning with the intent of paying tonight, which I did.
    I recieved an email that directed me to the download site where I was supposed to download and get a serial number.  No Serial Number!
    So that page told me to call Customer Service, which I did at 6:45 only to be put on hold until 7 pm when I was transferred and disconnected.
    Not happy! ! !
    So I contact the chat link only to find out that I should recieve another email in 24 hours with a serial number.
    How such a great product have such terrible Customer Service.
    This whole situation stinks and I am really ticked.
    Anyone else?

    Thomas,
    There are already a few earlier threads on this topic.  You might want to read them for the details.  Apparently, Adobe's servers that deliver the serial numbers are backlogged for a day or so.  No worries though.  You can use the free 30-day trial until your serial numbers arrive.  They are the exact same program.  In fact you just enter your shiny new serial number into the trial after your serial number arrives and you are good-to-go.  Most likely everything will be fine without you having to do anything more.  Maybe if you haven't received your serial number in a couple of weeks you can contact Adobe.  Things should be back to normal by then.
    John
    John G. Blair Studio

  • Customer service is a joke!!!

    So there seems to be nowhere to inform Adobe of
    their shortcomings with the customer service provided over the
    phone, so I guess this place is a good as any.
    A recent online purchase was shipped to an incorrect address
    of which I had previously and in person, corrected with a customer
    service rep. I thought that would be the end of it. So I call up
    after I realize that the product has not been delivered and I am
    told that the shipping company sent it to the wrong address. So I
    call the shipping Co, and they had shipped to the provided address
    (from Adobe, which was the old incorrect address). So now I call
    back Adobe customer service again, and go through all the BS that I
    did the first time to try and "correct" this issue. After being
    passed around, and told that the address is correct that Adobe was
    going to send me a replacement product "gratis". Well I patiently
    wait for this new product to show up and again the time passes with
    no sign of the product. So here we go again and call Adobe customer
    service. This time I'm told that the product was not sent due to
    Adobe having no "state" location for my shipping address, (yes -
    the address that I have given them now for the third time). So I
    express my concern that this is such an issue, why did they not
    contact me and ask for the my state, why did they not look at the
    zip and figure it out? Anyway the customer service rep puts me back
    on hold to try and find out "why" and then they come back and tell
    me that the Adobe ordering system was "resting" over the fourth of
    July long weekend and as such no . Resting - now i really had to
    contain my desire to laugh. This is Adobe people!!!! Anyway I'm now
    told they are generating a third order and that I am to call back
    in 24hrs to get my tracking number. I asked the rep could Adobe not
    send me a email confirmation with the tracking number (like every
    other online merchant does) No that was no allowed by customer
    service and that another Adobe department would have to handle
    that. So now I'm playing the waiting game again, still no tracking
    number, a third order number and I still have to contact them again
    to get the information.
    This is 2008 and us professionals who rely on Adobe products
    to make a living are being treated like the proverbial mushrooms -
    kept in the dark and fed a lot of sh#t!!!!
    Thanks Adobe!

    I completely agree. I cancelled my landline service last night after my service being out 3 times in the last month and being stood up by the technician yesterday. Received an automated call at 5:30pm saying they couldn't make it and rescheduling for today for an all day appt. Cause I guess none of us have to work.  I called back reinforcing that the reason I had to have the appt kept is because I have an adult son with autism who has to be able to communcate with me when I am at work.  It is safety issue.  They told me i needed to have called by 1:30 that day.  I don't think he even realized what a ridiculous statement that was since they cancelled at 5:30!  Apparently there was no one in all of the company who could contact the technician and tell him to keep the appt so I cancelled servcie and went out a got a cell phone for my son.  I feel your pain!

  • Switching to Comcast: Verizon has given me the WORST customer service over the past 7 days.

    I've been a loyal Verizon customer for more than 2 years. Last week, I called to transfer my service to a new address. The phone call went well, and I was promised that a technician would come the next day. After ending the call, I found out that was a lie. It would actually be 7 days later. I called back to change the date, and was told that a new order would be submitted, but since it was a Friday evening, someone would call me on Monday to confirm an installation date/time. No call came. I called again today and was told that the customer service rep would call me back in 15 minutes. That was a lie. He did not. I finally got someone on the phone, and SURPRISE! I learned that there was NEVER an order for my new service. And, no technician would be available for 7 days.  This is deplorable and shameful customer service. Several lies, no follow-up when promised, and a seeming inability to get service installed for a long-time customer. 
    I went to Comcast's website and within 7 minutes, I was able to sign up for new service and schedule an appointment within 48 hours. Take a lesson, Verizon. 

    Hi,
    I recently moved also, and i received a confirmation for my order saying that I would have a technican to install on Saturday July 5th from 8 t0 9am. I called multiple times before July 5th to see if there was any available slot for a sooner instalatlion, but unfortunately nothing. The multiple representatives I spoke to said that my order was confirmed, and a technician will be there on July 5th. Surprisingly, I received no call from anyone saying the installer would not be able to make it, or about the appointment being postponed. I went into work late, and still did not have Verizon triple play installed. I spoke to customer care, and was told after waiting about 45 minutes that the representative will call me back, since she could not reach to the technician.
    Later that day my sister spoke to a representative, while I was at work, to see what the resolution was to the previous call. The representative she spoke to stated there was no technician assigned, and the dispatch center was not responding. So she will put a note on the account, for service to be installed on July 6th. The window was from 8am to 10am. I have still not had a technician come to my house and it is July 6th 11:40. I called to follow up on the appointment, but I was informed that the appointment is now scheduled for Monday July 7th from 8 am to 12pm. I did not authorize any changes to this appointment, and defiantely did not get any call or email stating there will be some changes. The representative informed me that a manager named Felipe authorized the technician to not show up for the appointment today, and just go tomorrow. This was not even told me to me, so i can make adjustments to my daily schedule. Does Verizon expect people to be available when their technicians are available to work? There is no professionalism going on here. Timeliness and accurate information is not something Verizon understands clearly. 
    I would like a reason as to why this is happening, and when I will be a satisfied customer? I have had no complaints with Verizon prior to this, and NEVER received such horrible customer service. This is totally unacceptable. Verizon has horrible customer service, and I will no be recommending anyone to get Verizon Fios. My sister has 4 lines with Verizon, that she will be cancelling due to this horrible experience, and my family members that recommended Verizon to me will all be leaving if there is no resolution to this. This is highly unacceptable. 

  • Apple TV/Apple Customer Service

    I got an Apple TV in the mail, damaged, directly from Apple as an apparent gift.  There was no packing slip in the box, so Apple didn't leave me a way to track it and/or get an order number.  All I have is the serial number on the black box and it is barely legible.  So I'm posting this because the unit does not power on whatsoever - it is dead no matter what trouble shooting that I do.  I reset the unit, still no action.  I have to assume at this point the unit is defective, but Apple will not take it back without an order number.  What kind of customer service is this when Apple failed to put tracking information in the box to begin with????????  I hope a customer service supervisor sees my post and offers resolution. Please advise because I also want to buy HBONOW ASAP.

    Precisely. If it was from Apple a signature would be required even if it was a gift (which is not something they would do in the first place), that is mandatory and there would also be a packing slip and it would be packed properly. If it was just the Apple TV box in your mail then someone probably just left it there, it wasn't from Apple. This is a user support forum, so just so you're clear you aren't addressing Apple nor will they be be seeing any of this.
    Not having the latest firmware would have no bearing on whether or not it would power on. The iPhone method would still require the device to be powered. It is simply a means of transferring settings in order to setup things like wifi, iTunes account etc.

  • Lenovo U460 Customer Service Issues

    Today I received my second U460, and for the second time the order was made incorrectly. Here is my story:
    On December 24th I placed an order for a U460 in black/purple hairline color. This was to be my college graduation gift. On January 4th the package arrived and I opened it, only to realize that the laptop was not black/purple hairline, but rather midnight plum (dark purple) in color. I immediately called Lenovo sales and discussed with them that the laptop sent to me was not the correct color. They checked my order number and confirmed that I had ordered black/purple hairline U460, and that I should not have received a midnight plum colored U460. As such, they sent me return information to have the laptop shipped back to Lenovo via UPS and placed another order for a U460 with black/purple hairline.
    Today I received my second order in the mail. Once again, I open the box to find that I had received yet another midnight plum U460. Again I call customer service and tell them that this is the second time this has happened, and that each time I ordered black/purple hairline and each time I received purple plum.
    So the representative does checks the order number and comes back to tell me that each of my orders were for midnight plum. Now, it is interesting to note that black/purple hairline is no longer available in the U460. The representative claims that the product number I ordered shows up on the website as midnight plum. However, it is entirely possible that Lenovo, when discontinuing (or running out of?) black/purple hairline changed the midnight plum U460 product number to that of the black/purple hairline number.
    In addition to waiting 3 weeks to receive the correct laptop, which is still not correct, Lenovo simply tells me that I have ordered midnight plum both times now. However, the first time they acknowledged  that they sent the wrong laptop and would correct the issue. It should be noted that both times when I ordered black/purple hairline was available to order online and the representative I talked to who made the second order claimed they specifically checked to ensure that the black/purple hairline U460 was available. When I bring up the fact that I would have never sent back my original order (and Lenovo would have charged me a restocking fee to return a correct order) if it was correct, the representative's answer is, "but the laptop is not available in black." There was no expalantion available for why it was able to be returned free of charge the original time.
    Finally, not that I'm going to get bent out of shape about $50, but the midnight plum color was $50 cheaper than the black/purple hairline color when I ordered the computer. I did not bring this up to the representative as I had already heard enough BS for one day.
    Anyways, is there any thing I can do to get ahold of someone to get something resolved on this issue? I am not very happy that I waited nearly three weeks to receive the wrong laptop twice, paid $50 more than the price of the laptop I actually received, and am getting run around by customer service on this issue.

    Also forgot to add, but it cannot be very hard for Lenovo to send me a black/purple hairline cover for the laptop. Surely they can be taken off and put on somewhat easily.

Maybe you are looking for