Does HP store eprint print jobs on their mail servers?

We recently had an ePrint-based printer set up in our organization, but there have been some questions about the security of the print jobs sent to the printer.
HP's FAQ only states that they cannot guarantee security until the email is received and that they use a secure connection to the printer when delivering the print job. The questions I have are, what are the details of the "secure" connection (i.e., what is the encryption level of the connection), and what does HP do with the print job emails they receive? Do they track or log them in any way? Do they store the print jobs/emails? If so, what is their retention time? Where are the servers located (which country)?
Thank you in advance.

bobkat9 wrote:
We recently had an ePrint-based printer set up in our organization, but there have been some questions about the security of the print jobs sent to the printer.
HP's FAQ only states that they cannot guarantee security until the email is received and that they use a secure connection to the printer when delivering the print job. The questions I have are, what are the details of the "secure" connection (i.e.., what is the encryption level of the connection), and what does HP do with the print job emails they receive? Do they track or log them in any way? Do they store the print jobs/emails? If so, what is their retention time? Where are the servers located (which country)?
Thank you in advance.
bobkat9,
Is your organization using consumer eprint, or HP Enterprise Eprint?
In the case of HP Enterprise Eprint your organization has set up its own server that receives eprint requests. Data is sent through a secure, encrypted channel via the BlackBerry Mobile Data System (MDS). So whatever level of encryption that supports protects your print job between your mobile device and the Enterprise server. Once the eprint job has been received it is handled with whatever level of security your internal IT environment has been configured for on your organizations network. If jobs are stored on your HP Enterprise Eprint server it is based on your own configuration of that server. Jobs may be stored on the device where they are printed is also based on the the configuration of that enterprise device.
You can find the details of this process here:
http://h71028.www7.hp.com/enterprise/downloads/4AA0-8149ENW.pdf
In the case of HP Consumer eprint job travels from your device to hp servers in the cloud, we can not ensure the security of your email as it travels through servers that we do not own. If you are concerned about unwanted email to your print device you can log onto Eprint Center and configure the spam filter for your device to limit the email it will accept. Once HP Servers receive your email it is sent over a secure channel to your device. Here is a FAQ that offers some data, but does not specify what level of encryption is supported.
https://h30495.www3.hp.com/help#eprint
Here is a wikipedia document, this isn't HP provided but the diagram seems to imply that encryption between the HP cloud and the device is HTTPS. I'll will see if I can confirm that information.
http://en.wikipedia.org/wiki/HP_ePrint
I don't believe HP discloses the location of their cloud server infrastructure. Since HP is a global company I can not reliably tell you where they are located. If I find this information out I will post it here. I have also not yet discovered how long HP will hold a print job once it is printed (if at all). I do know you can see the status of a print job using the Eprint Center. So it is safe to assume a job is held at least until it is printed or canceled. You could probably do a test by sending a print job and making the printer unavailable and see how long a job sits in a pending state until it disappears, or if Eprint Center allows you to set any kind of setting around this.
If you are using air-print, or Google Cloud print then the encryption and job hold time would be based on what that Apple Solution or Google Solution promises for their services.
If you are someone who knows more about 'cloud services' then this might be useful: http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-4548ENW.pdf
Hope this Helps,
Jen
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Hello again scottdanny,
Hmm i have not seen that message before so that's strange that it would be saying that but i have a few other suggestions for you.
1. Have you been to ePrintCenter.com and registered an account? if so check your ePrint settings and find out if you are set to everyone can send you email or you have a authorized sender's list. Set it to everyone
2. What type of printer do you have?
3. Here is a list of the supported ePrint email clients. Previously you may have been able to send emails from your @smwireless.net and @irrspec.comit but both are not compatible with ePrint.
*Testing does not guarantee full compatibility
•Outlook 2003, 2007
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Here are the ePrint email size & Recipient Limitations
When sending emails to the Printer via ePrint there is a recipient limitation. In either the To: BB: or CC: fields of the email, there can only be the one ePrint email address in the To: field. When forwarding an email to the printer ePrint address, there can only be the ePrint address in the To: field. The ePrint print job will fail if sent to more than just the ePrint address alone.
When sending emails to the Printer via ePrint there is a size limitation. The email body and attachments together cannot exceed 5MB.
4. Here is a sample test you should try from your phone
To: [email protected]
Cc/Bcc: leave blank
Subject: ePrint Test
In the Body of the email just put:
ePrint working test
Send the email like that no attachments no forwards
*note when sending ePrint you cannot forward a previously forwarded message basically:
Subject: fwd; did this print. Is Fine
Subject: fwd;fwd; did this print. Not Fine.
5. Have someone send you an ePrint from one of the supported email clients?
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(Although I am employed by HP, I am speaking for myself and not for HP)

Random print jobs showing up in print queue when printing...

Whenever I print something, one or two other random files will show up in the print queue. The printer will not try and print these additional jobs, and it does not prevent another print job from printing, but each time more random files will show up. The print queue will fill up with these additional jobs until they are manually deleted. What a pain. Does anyone have a solution???

These random files can be communication files and are used to interogate the printer about its status. Typically they will be processed by the printer and then vanish from the print queue. So if they are not being processed and you are having to manually remove them then there could be a setting in the printer that needs to be changed or you have to check from an updated driver.
To confirm if it is the printer queue / driver that is checking the status, you can open System Information (Applications > Utilities) and select Printers in the left column. You can then select the printer in the top right pane and see its information in the bottom right pane (or if this is the only printer you have the information will appear in the right pane). You will see an entry called Printer Commands. If it shows something like Report Levels then this confirms that these files you are seeing are for checking the printer status.

Icon still in dock when print job has finished

I am printing successfully to a Brother HL2700 Color Laser over a network. Can do this with Bonjour and also IP Printing. When my print job finishes the generic printer icon stays in the dock with the active triangle underneath it. This is not mission critical, but it is VERY annoying! I didn't need to install any drivers from the Brother site as the printer was automatically added. Could this be a driver issue?
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My MacBook Pro is brand new and has demonstrated this from the day the printers were first added.
Similar reports from Googling the net (some frome way back in 10.3), but couldn't find a fix or an explanation.
Thanks for any input...
MacBook Pro 15" Mac OS X (10.4.7)

You should be able to use prnjobs.vbs
Remarks
This command starts a script that is located in the systemroot\system32 directory. You must type this command at a command prompt with that directory as the current directory, or you must type the full path to that directory at the beginning of the cscript command.
To display a list of print jobs and their ID numbers, use this command with the -l parameter.
If the information that you supply contains spaces, use quotation marks around the text (for example, "Computer Name").
To list the print jobs in a print queue
Top of page
Syntax
cscript prnjobs -l [-s RemoteComputer] [-p PrinterName] [-u UserName -w Password]
Top of page
Parameters
-l : Required. Specifies that you want to list all the print jobs in a print queue.
-s RemoteComputer : Specifies, by name, the remote computer that hosts the print queue whose jobs you want to list. If you do not specify a computer, the local computer is used.
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/?: Displays help at the command prompt.

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More often than not, when I try to print a document, the printer does not finish the print job. Usually I can get the document printed, if I print one page at a time!! thanks for your help

Hello @LMM2,
I understand that you're experiencing issues when printing from your Windows 8.1 computer to your HP Officejet 6815 e-All-in-One Printer. I had previously worked with you on February 12th and we resolved this issue. I'm assuming that that the issue returned?
If the Microsoft HotFix is no longer allowing you to print multi-page print jobs can I please have you follow the steps below to manually add your printer on the TCP/IP network port, rather than the WSD port as the WSD port tends to be what causing the multi-page print issue.
Step 1: Clear the Temp Files:
Open your Start screen by selecting the Windows button on the bottom left of your computer, or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
When the Start screen opens type Run
Click on Run to launch the Run box
In the Run box type %temp% and select OK
When the Temp folder opens, select Ctrl + A at the same time on your keyboard.Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Driver:
Please click here to download your driver. Once the website opens select the Download button. Once the download is complete, if the install window opens please close it.
Step 3: Gather IP Address:
On the front panel of your printer please gather the IP Address.
On the printer control panel touch Setup
Touch Reports
Touch Network Configuration Report
When the Network Configuration Report opens please locate the IP Address. Keep this IP Address handy as we will need it for the next step.
Step 4: Add Printer Manually:
1. Open your Start screen by selecting the Windows icon on the bottom left of your Computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
2. Type Run in the Start Screen. Click Run to launch the Run dialogue box.
3. In the Run box type %temp% and select OK
4. When the Temp folder opens, locate the 7z... folder. It will not show the same 7z number sequence as the one in the image below.
5. Click on this folder once to open it. Make sure it show OJ6810 files in it.
6. Once the correct 7z folder is opened, please copy the file path at the top. Left click once on the right side of the file path bar. Everything will now highlight in the file path. Right click and Copy the file path. Close the window
7. Reopen your Start screen and type Devices and Printers. Click on Devices and Printers to open it.
8. Click on Add a Printer at the top. Select Add a Local Printer. (The picture below may look slightly different than your computer as my PC is Windows 7)
9. Select 'Create a New Port' and select the Standard TCP/IP Port.
10. Select 'Next' and then type in your printers IP Address that we gathered from the Network Configuration Report. Select Next again.
11. If you're brought to a list of manufacturers and printers, select the Have Disk button on the bottom right.
12. In the file path bar right click and paste in the file path we just copied. Select OK.
13. Select your HP Officejet. Select Next.
Now that your printer is added in you should be able to test printing. There will be 2 copies of your printer under Devices and Printers. The printer we just added should be your default. The older version of your printer will just stay there. If we delete the older copy of your printer than you will no longer be able to use your Printer Assistant Software or Scan. The older version will not interfere with printing.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
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Print jobs will not print

I have an 8620 that is enabled for web services. The printer is listed on the HP Connected site. I emailed a document to the email address on the printer and it is sitting in a status of "Sending to printer". I also enabled the printer for Google Cloud Print and I have 2 jobs there claiming to be "In Progress".

Hi @browetally,
Thank you for being an active member of the HP Support Forums. I gather that you have ePrint jobs that are pending and have not printed on your Officejet 8620 printer.
Are the print jobs still pending? If yes, please try the steps in The HP ePrint Print Job Did Not Print document. If the print jobs are still stuck after attempting the steps in the ePrint trouble shooting document, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

TURBOTAX 2014 CD DOES NOT PERMIT OFFLINE PRINT OR SAVE TO PDF. YOU CAN ONLY SAVE TO PDF OR PRINT IF ONLINE. BIG SECURITY ISSUE. INTUIT IN WSJ ARTICLE BLAMES APPLE, SAYING APP STORE SOFTWARE RESULTED IN THIS. TRUE?

Starting this year, Turbotax CD/download versions will not permit people to print tax forms when offline. If you try to print while not connected to the Internet, you receive the warning “There was a problem connecting to Intuit’s Secure Print Service. Please check your Internet connection or try again later.” Indeed, Paragraph 9 of the Intuit Software End User License Agreement states: "You may save your return as a PDF file and understand it may be processed on Intuit servers, not as part of the Software."
Even if you wish to protect your data by not exposing it to the Internet, Turbotax will not let you without sharing your entire return first with them. They prohibit you from only printing locally on home, cable-connected printers.
The result of this is that people who tried to be safe by never going online with tax data, are this year being forced by Intuit software to expose all their sensitive tax information files to the Internet and Intuit print server, even though they do not wish to. Turbotax is putting you at risk.
On Feb 19 the Wall Street Journal quoted an Intuit spokesperson blaming Apple: According to Julie Miller, an Intuit spokeswoman, TurboTax made the change “because the Mac product requires a special, third-party code library to support offline printing.” And she says, “based on Apple App Store guidelines, we could no longer distribute the third-party library with our software.” She said the change in the TurboTax Mac software was first made for 2013 tax returns, but last year customers had the option of printing returns without being connected to the Internet.
So is Apple to blame that I now have to expose my sensitive tax data to Intuit just to be allowed to save to PDF on my hard disk? And it's all Apple's fault?
Can anyone clarify this?

Thank you for this an the other posts. Particularly for Barney,
I have just discovered that Turbotax actually permits you to print (and save to PDF) documents from the Help
Center built into the program, even when you are OFFLINE. Works just like normal printing is supposed to. It just won't let you print actual tax forms. So I guess they were willing to violate Apple’s rules when you print information from their help center offline, but you just can't do the same with your own tax forms. Clearly this shows that what Intuit told Forbes was a fabrication.
They do in fact have the proper code in the program for printing and saving to PDF. They just deny you usage of that code for printing your tax returns, which they want to copy. I don’t think there can be any doubt about what they are doing. Surely they are not deceiving apple by allowing the limited print function?
We can only hope that a brave journalist will challenge them on this, since Intuit will not respond to customers.
Thank you for any views on this points.

HP ePrint Home&Biz app not working. Print job failure:busy message appears on tablet

I have an HP Laserjet P1102W and am trying to print from a Viewsonic tablet (android OS) using the HP ePrint Home&Biz app. I can send an email to the printer via the tablet and it prints the document with no problems.
I apologize in advance for the long message...
If I try and hit the PRINT key on the lower bar (which says 'HP Laserjet Professional P1102W (NPI7...host name), all that happens is blue & green LED's come on, green, blue flashes, green, blue flashes, green, blue flashes, then green and blue stay on steady. Just before the blue and green come on steady at the end, the "print job failure:busy" message flashes on my tablet.
I assume the sequence of LED flashes is the HP printer receiving a print command 3 times and can not perform the task because the printer thinks it is busy.
After searching for this problem on the net, it would appear I am not the only person with this issue. And yes, I have tried powering down my modem, printer, PC, and tablet and restarting all the above. Not that the PC has anything to do with it, but I am desperate.
Does anyone have a viable working solution to this problem???

Hello,
Thanks for the post. With this one, there is a firmware update available for the printer, and I've included a link below that with some excellent steps to check regarding this issue. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw_lang=&product=41103...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02933944&cc=us&dlc=en&lc=en&product=4110396&tmp...
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Using ePrint on Mac w/Mountain Lion - print jobs line up, nothing prints, system says all is fine.

Installed Mountain Lion and first day eprinting was fine. Following day nothing would print. All print jobs say received and pending. WiFi works, test wifi print works, machine functions are correct just can't get anything to print. Very frustrated.

Hi there;
I hope you are doing well and sorry to learn that you are having this issue
It looks like the printer is not getting a connection to the ePrint server. That is most probebly why the print jobs are not printing. Bear in mind that if you disable web services your current email will be locked for 6 months no way around that, you can if you want customize your email to one close to the one you currently have by adding a 1 (number) or another Letter to the old one.
1. You will need to disabled web services.
Web Services must beenabled on your HP product in order to use the ePrint service. If Web Services is disabled, ePrint will not work.
From the product control panel, press the ePrint button ( ). The Web Services Settings menu displays.
Press the button ( ) next to the Down Arrow ( ) to select Turn ePrint off and restart the printer and them turn the printer On , and then press the button ( ) next to OK . An information page prints.
2. Now re-enable web services.
3. You can print out the printers email address.
4. Follow these steps to register at ePrintCenter.
Go to ePrintCenter , and then click Sign In . The Sign In to ePrintCenter window opens.
In the Sign In to ePrintCenter window, click Create an account . The Create an HP Web Services account window opens.
Enter your information in the text fields, and then click Create Account . The Add a Printer to your Account window opens.
In the Enter Printer Code text box, type the printer code found on the information page that you printed in the previous step.
6. Enter the printer code that printed out on the sheet of paper.
7. The printer should now show up as Connected and Ready in your account.
Let me know if you still having this issue after this troublesooting I will do my best to help you.
Hope this helps!
RobertoR
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I will add this happens with using the duplex print option. Any ideas?

I would need some more information in order to help out. Does this same error occur when you send a print job locally? Locally being defined in this situation as the computer and Printer involved in the ePrint Job being in the United States. Also, have you checked the ePrint settings at ePrint Center to make sure that the paper selected on the printer is set to US letter?
I am a former employee of HP...
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Where does Acrobat Reader store its print preferences?

I'm trying to print a file directly with no human interaction using Acrobat Reader. To do such, I'm using the command line arguments "acrord32.exe /t filename \\printerlocation\printer".
Printing works just fine except for one detail: some of my pdf files need printing with "Auto Rotate and Center" checked and "Page Scaling" to "None", while others need "Auto Rotate and Center" unchecked and "Page Scaling" to "Fit to Printable Area"...
I've realised that Acrobat Reader stores its last selected preferences (if you close Acrobat and re-open it, these two settings are still set as they were the last time you closed Acrobat) but the question is... where?!
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Hi Michael!
Maybe
HD > Users > Your Account > Library > Preferences: com.apple.internetconnect.plist this one?
Good Luck!
ali b

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This question was solved.
View Solution.

Hi,
Please Download and Run the HP Print Scan Doctor from the Below Mentioned Link. That Should fix your Problem.
Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows
Regards,
Salam_E
I am a HP Employee
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How to remove old print jobs off the eprint site

How do you get rid of recent print jobs on the HP ePrintCenter?
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At this time that is not an option in ePrint Center.
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Why do my print jobs keep cancelling? Internet is connected. On ePrint centre printer shows read

Why do my print jobs keep cancelling? Internet is connected. On ePrint centre printer shows read ??

Hi jmarc11,
Welcome to the HP Support forums. I understand that when you send a print job to your HP printer via ePrint that it cancels the print job.
To better assist you, would you please provide some further information:
1)    What make/model/product number of HP printer do you have?
2)    How is the printer connected (USB cable, ethernet or wireless)?
3)    Are you sending the print job from your computer or a mobile device? If you are using a mobile device are you using an app like the HP ePrint app or HP AiO app?
4)    What is the operating system of the device you are using to send the print job?
Thank you.
Guide to finding your product number
Regards,
Happytohelp01
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Does HP store eprint print jobs on their mail servers?

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