Print jobs not finishing

More often than not, when I try to print a document, the printer does not finish the print job. Usually I can get the document printed, if I print one page at a time!! thanks for your help

Hello @LMM2,
I understand that you're experiencing issues when printing from your Windows 8.1 computer to your HP Officejet 6815 e-All-in-One Printer. I had previously worked with you on February 12th and we resolved this issue. I'm assuming that that the issue returned?
If the Microsoft HotFix is no longer allowing you to print multi-page print jobs can I please have you follow the steps below to manually add your printer on the TCP/IP network port, rather than the WSD port as the WSD port tends to be what causing the multi-page print issue.
Step 1: Clear the Temp Files:
Open your Start screen by selecting the Windows button on the bottom left of your computer, or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
When the Start screen opens type Run
Click on Run to launch the Run box
In the Run box type %temp% and select OK
When the Temp folder opens, select Ctrl + A at the same time on your keyboard.Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Driver:
Please click here to download your driver. Once the website opens select the Download button. Once the download is complete, if the install window opens please close it.
Step 3: Gather IP Address:
On the front panel of your printer please gather the IP Address.
On the printer control panel touch Setup
Touch Reports
Touch Network Configuration Report
When the Network Configuration Report opens please locate the IP Address. Keep this IP Address handy as we will need it for the next step.
Step 4: Add Printer Manually:
1. Open your Start screen by selecting the Windows icon on the bottom left of your Computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button
2. Type Run in the Start Screen. Click Run to launch the Run dialogue box.
3. In the Run box type %temp% and select OK
4. When the Temp folder opens, locate the 7z... folder. It will not show the same 7z number sequence as the one in the image below.
5. Click on this folder once to open it. Make sure it show OJ6810 files in it.
6. Once the correct 7z folder is opened, please copy the file path at the top. Left click once on the right side of the file path bar. Everything will now highlight in the file path. Right click and Copy the file path. Close the window
7. Reopen your Start screen and type Devices and Printers. Click on Devices and Printers to open it.
8. Click on Add a Printer at the top. Select Add a Local Printer. (The picture below may look slightly different than your computer as my PC is Windows 7)
9. Select 'Create a New Port' and select the Standard TCP/IP Port.
10. Select 'Next' and then type in your printers IP Address that we gathered from the Network Configuration Report. Select Next again.
11. If you're brought to a list of manufacturers and printers, select the Have Disk button on the bottom right.
12. In the file path bar right click and paste in the file path we just copied. Select OK.
13. Select your HP Officejet. Select Next.
Now that your printer is added in you should be able to test printing. There will be 2 copies of your printer under Devices and Printers. The printer we just added should be your default. The older version of your printer will just stay there. If we delete the older copy of your printer than you will no longer be able to use your Printer Assistant Software or Scan. The older version will not interfere with printing.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Remarks
This command starts a script that is located in the systemroot\system32 directory. You must type this command at a command prompt with that directory as the current directory, or you must type the full path to that directory at the beginning of the cscript command.
To display a list of print jobs and their ID numbers, use this command with the -l parameter.
If the information that you supply contains spaces, use quotation marks around the text (for example, "Computer Name").
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Top of page
Syntax
cscript prnjobs -l [-s RemoteComputer] [-p PrinterName] [-u UserName -w Password]
Top of page
Parameters
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/?: Displays help at the command prompt.

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Please complete the solutions presented in the following document and let me know the outcome of your efforts; Acrobat Help / Troubleshoot PDF printing | Acrobat, Reader.
Please use the thumbs up below if you happy with my efforts to help. If the issue persists, I will do all I can to help works towards a solution.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
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Welcome to the forums kg6192
I saw your post about your Officejet 8600 no longer printing wireless. I will help you the best I can with this! Please let me know which operating system you are running on your computer.
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Help to find which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Have a great Tuesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi,
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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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