Does it costs money to call Apple support about my account?(forgot security questions)?
When creating my apple ID many many years ago, i didn't provide a rescue email and becasue of that i couldn't reset my security questions by myself and had to contact apple support, like it says on the support article: "
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so. "
The person that i spoke to, told me that I have two options: 1. to pay 20$ and to continue the conversation or 2.to reset my apple ID password.Before choosing, I asked her if she's sure that reseting my password (which i didn't foreget) will help me recover my security questions because i read something else on the support article... then she got a little comfused (she didn't know what a rescue email was..) and transfered my call to someone else who helped my reset my security questions.
Wel...my question is, do you think i will have to pay for this call? i didn't say to her that i choose to pay and didn't provide any payment details
If you weren't told you'd be charged and weren't asked for a credit card, then you will not be charged.
Regards.
Similar Messages
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Does it cost money to have apple support reset your security questions?
I need to reset them ( I do not have a rescue email.)
But do I have to pay them for that?You can ignore that notice from the Automatic Voice Attendant. No Apple Advisor will charge you for this assistance.
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How to call German Support from Asia to reset security question?
Dear Apple Support,
my dealer for my very first MAC computer tried to install software and update OS to prepare notebook for "reday to use"status.
It turned out that Apple has no service access to allow dealer to install and register software on customer behalf.
So I needed to give him full access to my account.
Since I'm new in this Apple things I was scared because with other OS I never ever had that requierement.
But I already confirmed my MAC order so I could not cancle and step away from Apple.
So I tried to process this request as save as possible. I removed all credit from account and gave a temporary password.
I also tried to set security question to temporary values for my dealers access.
But here something went wrong. So I ended up with obiviously unknow security question answers what blocks the access.
The instructions on the screen and some screenshots in the change settings iinstruction show different (outdated) forms.
Also the alternative approach with alternative email was not working.
Why is it not possibel to forward user request for this reset request automatically to relevant support?
I found also that the German support can't be called from abroad.
Why is this not mentioned in list of international phone numbers?
For some areas there is such a note but not for the German number!
Finally I raised a case request to call back under my number, but Apple does not allow to change the country code.
Because that way I had no chance, I ask my dealer to assist and he called Apple support in Germany, but as they found out that he was acting on my behalf they kicked him out too times without further help.
That was the moment I really regret that I spend now so much money for buying an Apple thing.
I immediately cancle the Apple Care policy. Why should I pay for somthing if not even basic support is reliable.
Apples does really good marketing, but in reality on second view when in real touch with Apple service it looks very poor.
From user interface over usability of support process and dealer service all is so weak.
Since Apple support kicked out the dealer, I called in next attempt a German person to relay my telephone request while being on Skype session.
But what we there experienced was far more unfriendly.
We picked up the call after 2-3 ring and a computer voice wellcomed us and told us that Apple was not able to reach us.
Furthermore they announced to call agian 10minutes later (10:21am MET +10min) we waited in Skype session over half an hour but no call back.
I tried than to request again a call with clear indication that they pleas have to use my abroad number.
But this results in an email answer from Apple support that they can't reach me although the number they confirmed to are correct!
My umber is also given in my data records in Apple-ID. So why is Apple support not able to escalate to second support level if something goes obviously goes wrong?
May be too much automated system administration?
After 1,5 days and many many emails, calls and endless frustration on my site and on authorized dealer side I need to escalate my simple request now over all channels I can find within the Apple universum.
ontact details are all known to you and many request emails in your inbox refer to this case. My dealer contacts I already forwarded to Apple support email.
Hey guys, I need just to get my security questions reseted! Can anybody assist please?
Please inform we when done or call me under my:
1. day number
2. evening number
3. Mobile number.
4. Apple-ID email
5. ooptional email
6. or contact my relay in Germany under the number I send to you.
PPLLLEEAASSEEEEE!Thanks roaminggnome for reminding me on this reference,
that was one of the confusing webpages I found for this problem while using a simple search :-)
But in my case the screen looked different and the procdure even more different than described in this easy to search posting.
But don't worry Appel support also approached it in same way.
The solution for this problem was much different.
The scaring story with all this is that I had to give full account access and security question answers to a third party person helping as a relay to comunicate to Apple support.
A simple search in free forums showed me that I'm not the only one having trouble with this Apple security strategy.
Many thanks again!
Ramamara,
Send from my Motion Computing Tablet WinXP -
Does anyone know how to rest their security questions because I have forgotten mine!
How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.
This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best. -
How can I change the security questions on my account without calling Apple support?
Important to note that when I try to change it on the Password and Security page on My Apple ID, it keeps asking me to answer my security questions, which I can't remember the exact answer to.
I've also tried changing my Apple ID password, but then it still asks me to answer the questions before I change them.
Please help, I don't want to waste money by calling Apple Support on the other side of the worldYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101987) -
I am getting lots of messages that say that my browser/operating system is not supported. I am a Version 10.6.8. Do I have to upgrade? Does this cost money?
1. No. You can switch to another browser, such as Firefox, instead.
2. If your computer supports Yosemite, no. If it doesn’t but supports Lion, yes. If it doesn’t support either of them, it isn’t possible to upgrade.
(120272) -
How does one submit a complaint to Apple UK about a serious lack of customer support?
HI,
The problem I'm having is finding an addess (e-mail, postal or phone) to complain to Apple about the abysmal customer experience I've had with them. I've been a loyal customer to Apple; having spent in excess of £10,000 over the past 10 years on content from their overpriced iTunes Store (that doesn't include the money I've spent on hardware purchases) and now their customer service is shocking!
I've purchased seasons 1-10 of the TV series Friends and seasons 1-15 of TV series ER (in HD). I have receipts for all of these, and I've purchased iTunes Match. Since Apple decided to offer iTunes in the cloud, a most peculiar thing has happened. Friends seasons 1-10 all appear, except season 5. Likewise ER seasons1-15 all appear, except seasons 2-5. Now in my purchased section of the iTunes store, the same problem exists.
OK? So its been over 12 months, I've submtted FOUR, thats 4, different attempts to get this problem with my iTunes store account resolved. They don't have a phone number you can call, so you can't ensure that the person understands what you mean. I have been completely ignored twice, given another download twice and still have no resolution to the problem I reported. What has realy annoyed me is the fact that because the guy got bored of dealing with me or whatever other reason, I was told to contact AppleCare, which I did - and granted the guy there was really good, but unable to deal with the issue as its an iTunes Store problem, not an Apple TV problem - so I'm left chasing my own tail.
All I want is this problem resolved and then I'm going to go with someone else, because this is just rediculous. So does anyone know of a way to complain to Apple UK?Call Apple support, ask to speak with someone in Customer Relations, and explain the situation to the CR representative. Perhaps they can help.
Good luck. -
hi i need the Mac OS X version 10.7.4 or later. How can i update it and does it cost money to do so?
Upgrading to Snow Leopard, Lion, and Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
You can purchase Snow Leopard contact Customer Service: Contacting Apple for support and service. The price is $19.99 plus tax. You will receive physical media - DVD - by mail.
Third-party sources for Snow Leopard are:
Snow Leopard from Amazon.com
Snow Leopard from eBay
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store.
You can purchase Lion contact Customer Service: Contacting Apple for support and service. The cost is $19.99 (as it was before) plus tax. It's a download.
Be sure your computer meets the minimum requirements:
Apple - OS X Mountain Lion - Read the technical specifications.
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer)
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
3. MacBook Pro (Mid/Late 2007 or newer)
4. MacBook Air (Late 2008 or newer)
5. Mac mini (Early 2009 or newer)
6. Mac Pro (Early 2008 or newer)
7. Xserve (Early 2009)
Are my applications compatible?
See App Compatibility Table - RoaringApps - App compatibility and feature support for OS X & iOS.
Am I eligible for the free upgrade?
See Apple - Free OS X Mountain Lion upgrade Program.
For a complete How-To introduction from Apple see Apple - Upgrade your Mac to OS X Mountain Lion.
Model Eligibility for Snow Leopard and Lion.
Snow Leopard General requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider; fees may apply.
6. Some features require Apple’s MobileMe service; fees and terms apply.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7, or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply. -
I have purchased Black Jack Pro - G 3 Studios. It will not work. It come up but immediately flips off. I called apple Support and they said delete it and re-down load. I have tried that many times. When I go to App store and try to re-download - it comes up "Downloaded" - as in you alreadly have purchased it. Always before on other Apps, I just delete and repurchase and when it comes up OK. But this one comes up "Downloaded", so it will not let me repurchase it.
It still does not work- How do I get it to work?Hi Ken,
Wow, I've logged into adobe and never seen your response until now.
I need to make the forums more of a daily stop I guess.
Thank you for your response, When I go to the Archives, it states I have none. In addition, previously when I'd tried to move items to the archive, they just disappeared
Currently my desktop is not connecting at all, Everytime I connect, it's states "We have now logged you out" and requests I login again.
I have of course rebooted,
Gone into taskmanager, killed all the relevant threads, tried again to login through the desktop, no luck, I'll have to uninstall it, make sure the threads are killed, then reboot it and then reinstall it, but I've not had the time to do that.
On another note, and just as a point of reference, myself, personally, I hate these "cloud" file repositories (not to be confused with adobe cloud services which I love) but the file repositories themselves imho, are a blackhole of resource usage when one doesn't/isn't using them,
Is there a way we can use it more of a "ftp" sort of thing, when I want to I can put files there? There is no way to "Download" the repository, no way to download the folders.. only individual files and then it takes I think three different steps before the download starts.. I find this very inhibiting. Just an fyi. for what it's worth.
Please, feel free to contact me,
I'm on g+ chat [email protected] -
Is there a way to make a rescue email address without calling apple support?
I see lots of questions about rescue emails etc. I am having problems with security questions as well I don't remember ever making those security questions either. So I am wondering of there is a way of making a rescue email address without calling the apple support team in which I do not wish to go through a whole bunch of people taking hrs to actually get it done , my dad has had experience with this before and isn't happy with calling them either because he has to recall so many times and go through the process over and over again so. Is there a way with out calling them?
This only leads me to calling apple support to change things ,in which I wish to not do so, I have money on my account in which I can't use because of these security questions in which I did not put up and when I made this account on iCloud it did not give me the chance to make a rescue email. Thus leading me to where I am now.
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Is Calling Apple Support Free?
is calling apple support free or do they charge money? because i accidently installed MobileMe and I want to call and ask how to uninstall it. And also, if it's safe to uninstall "Bonjor" and "Apple Mobile Device if I use iPhone.
Message was edited by: DanT3HManDepending on your country there might be a fee for the phone call and the support, if you're not under warranty anymore or have an Apple Care Protections Plan for your device.
Telephone numbers are listed here: http://www.apple.com/support/contact/ -
As the earlier message said, I've been trying to reset my security questions. Should be easy, but every time I've called Apple support, their call goes straight to voicemail, saying I appeared to have missed them. No idea why it's doing this, and I kind of have to call from a cell, don't have a home phone. Any online alternatives? Any help would be greatly appreciated.
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Why when u call apple support they record the call ?
why when u call apple support they record the call ?
For training and evaluation. Managers will go back and listen to the calls to evaluate the agent's responses and answers to ensure they are doing a good job and provide corrective training to improve their skills. They may also use selected calls to play them for agents-in-training to provide examples of what to do and what not to do. See where training may be lacking, if they hear multiple agents making the same mistakes.
Hard to say they record EVERY call, they get a lot of calls every day. That is probably a general notice in case your call is one that is recorded. Personally, I think Apple's recording pretty much a non-issue. -
My iphone 4 says *your iphone has a problem* answer the security question call apple support
hi, im from pakistan i have got this iphone 4 as a gift from a frnd and now that i have FACTORY UNLOCKED it so now when i connect it to the itunes it says YOU NEED TO ANSWER THE SECURITY QUESTIONS PLEASE CALL APPLE SUPPORT SAME DOES THE PHONE SAYS
i dont have its box neither do i know its first user because the fone is used. PLEASE HELPYour phone is in recovery mode do what the message says and connect it to itunes on your computer Read
http://support.apple.com/kb/ht1808 -
For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!
Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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