Don't Install Verizon FIOS!

Dear Verizon,
I received numerous calls from Verizon urging me to switch to FIOS due to the many service outages in my area. Verizon promised that the switch would be absolutely free and cost me nothing while I retained the same services. The representatives were very excited to tell me that I’d even save money by switching to FIOS. I’d get much faster Internet at no extra charge and free long distance just by switching to FIOS. Plus FIOS is guaranteed, so I could try it for thirty (30) days and if I didn’t like it, I could switch back at no charge.
My DSL frequently does not work and the technical support refuses to fix it. According to tech support, there is a special repair ticket that only a supervisor can touch and no one can touch it except for the special supervisor. This is the second week I’ve been waiting for the special supervisor to touch the special repair ticket. I’m still waiting.
I called billing/customer service to get credit for no DSL service and was quoted a FIOS rate with several discounts as the only alternative to defective DSL service.
I’m declining your appointment to install FIOS. The bill you sent is nearly three (3) times higher than the price that you quoted. It does not include any of the promised discounts. It starts higher than your advertised rate.
A search engine and the term “Verizon overbilling”, will yield many customer complaints about excessive charges. Thanks, but I don’t want to be over billed.
Here’s one at: http://verizon.pissedconsumer.com/verizon-overbilling-20120723334108.html The customer says, “ More than half of the time Verizon makes billing "errors" (always in its favor). Verizon is now trying to charge us $459.91 for a "PC configuration" service that was never requested or carried out. We didn't even know that such a service exists (and would refuse it at that price). So far five calls, maybe four hours total, to get the bogus charge removed. No luck yet.
Isn’t odd how those excessive billing “errors” are always in favor of Verizon. It is amazing!
Then there is the $459.91 charge for a service never ordered or provided. Even after four (4) hours on the phone, the bill still isn’t corrected!
I know what it’s like to spend many, many hours on the phone with Verizon, but more about that later.
Since you have no qualms about billing three times higher than the quoted price, then you should be agreeable to three times less than the quoted price, in which case you will be paying me.
I also don’t like “bait and switch”. That’s where you quote a price that you never intended to honor. The price is just to bait the customer, but then you switch to a higher price. Of course you have lots and lots of excuses as to why the price is so much higher. Oh by the way, “bait and switch” is illegal in this state.
The Verizon representative who quoted the FIOS price also promised that a supervisor would reach out to me (that means call back) about a related issue and that the FIOS installation appointment would be set by the customer, rather than Verizon. The supervisor never called, they never do! Verizon unilaterally set the appointment without considering or contacting me.
On my subsequent calls, a supervisor has NEVER been available to speak to me and NEVER called back despite promises to “reach out to me”. There is no fax number or email to reach a supervisor.
When asked for alternative help, Verizon customer service representatives do not know the name of the company President, or the address or phone number of the corporate office or any other source of help. The representatives have never heard of a customer advocate or assistant, an executive team, an escalation group or any other help for the exhausted customer.
All the representatives can do is transfer the call to a wrong number or disconnect the call so the customer gets to start all over again. After all, a customer’s time isn’t worth anything!
Yet the Verzion website boasts, “Our customer support team is here to help”. Really? Help who?
I called Verizon to decline the installation appointment. Informing the Verizon billing department wasn’t sufficient, as I had to wait on hold while billing got a member of the FIOS Team on the line.
The FIOS team representative started the conversation with, “So you’re calling to cancel your services”. I explained that I was not canceling any services. I was declining a FIOS installation appointment that was set unilaterally by Verizon. The Verizon representative said that if I canceled my FIOS service that I would have NO service at all since the area is being switched over to FIOS. I explained that I don’t have FIOS and so I can’t cancel FIOS since I don’t have it to begin with. I’m keeping all services.
The representative’s intimidation tactics continued as she said she was putting in the notes that she warned me. I replied that I have regular service that is not FIOS and Verizon could call me when they get to the point that the only service they offer is exclusively FIOS. The Verizon representative said that’s not how they do it, they will just shut off all services without notice.
I replied that I don’t think that is ethical. So what happened to the free switch to FIOS that costs me nothing? How could FIOS be guaranteed since switching back in 30 days would clearly result in the termination of all services? What kind of guarantee is that?
I again called billing/customer service twice to explain to two (2) different representatives that I am not canceling anything. I am merely declining your gracious offer to install FIOS at an outrageous price that is far more than my regular monthly bill and nearly three (3) times higher than the price that you quoted. Of course this consumed hours more of my time on the phone while I waited to speak with a supervisor that was NOT available, and did not call me back.
Although I made it repeatedly clear that I am not canceling any services but merely declining an installation appointment, I wouldn’t be surprised if Verizon trucks arrive anyway.
In the meantime I continue to await delivery of the box of Ethernet cables. DSL tech support declined to fix the DSL service because my wireless modem/router was connected to my wireless computer. According to tech support this is not allowed and the only way to have Internet service is via Ethernet cable. So tech service refused to help. I’m going to need several different length cables. Some short ones for when I am near the modem/router and a very long one for when I am in other rooms. Please expedite the shipment of a 200 foot Ethernet cable so that tech support will finally restore my DSL service. Thanks.

All you need to do is plug the Ethernet cord in to your new computer. No software is needed. If your want the software installed go to activatemyfios.verizon.net click configure additional computer. Type in your Verizon user name and password and follow the prompts.

Similar Messages

Verizon fios poor customer service

I ended my account on April 21st (triple play) when my bill shot up $50, after discounts ended. I closed the account on April 21, and I was on automatic payment out of my checking account. The april bill was paid in full, and I asked that the automatic withdrawls stop as I unplugged everything. i asked if I could return the equipment to the verizon "store" in hauppauge and was told if I did I would get charged for ME TAKING THE EQUIPMENT TO THEM. They said I had to wait for shipping boxes to be sent. I had to call 3 times as I never received them . On my third call, all of a sudden I was told that I would not be charged since my account as closed.
Sure enough, verizon did indeed go ahead and withdraw my May payment, even though I asked them not to and since I did not have equipment. Again, I had to call three times ,always getting a different answer.
Today, I found our (at least this is the story of the day), that I have to wait two billing cycles all the way until July 12 for a final final bill. Then I should expect my payment owed to me 16 days later. So they hold my money for 3 months after i cancelled.
By the way, more good Verizon stories:
- My sons box died and we brought it to the hauppauge store and they charged me $10 because I did not call ahead of time to the customer service number.
- We had two remotes not work any more and they charged me $12 for each one. They did not just swop out.
- The last time I was with them, and left, they never sent me a final bill (ever try seeing your bill on line...its like trying to break into fort knox to get to what you want to see). and turned me over to collections - no notice no nothing .
- the last time I had them, they turned off my service just days after the bill was supposed to be paid.
I WILL NEVER GO BACK TO FIOS - EVER. THEY CAN OFFER ME THE SERVICE FOR FREE .The product is very good but the customer service was beyond terrible. I have learned my lesson and will never switch back again.
They will probably remove this post, but I had to send this. My treatment was that awful. I don't like dealing with a company that treats you as if we are operating in a dictatorship.

On the contrary I have had great customer service from them. But I only have FiOS internet with them. Maybe customer service is regional and could depends on the individual representative.
For example:
On one occasion when my FiOS box outside started acting up. A tech came out and saw the box, he pulled this wire out and plug it back in, the box works again. Three days later the box was acting up again, I did what he did - pulled the plug out and plug it back in and it works. But I didn't feel like doing that every three days.
I called and another tech came out. He installed a new ONT box, and put this black tape over the top of the box and said that it will keep water and moisture out 99% of the time. He told me the reason the box was acting up was because of the moisture from the rain and it seeped through. The new box doesn't have holes on top that let water seep through anymore.
Anyhow, my point is that the first tech had no idea why the box was acting up. Didn't know that it was due to moisture and could temporary fix the problem. The second tech understood the problem entirely and fixed it permanently. So not all Verizon tech are trained equally. Nevertheless I am a happy Verizon FiOS customer.

Verizon Fios not working in one bedroom

Just got Verizon Fios installed about three weeks ago in our new house. Verizon Fios is working great in every room except for one bedroom. It's an HD TV, but with a normal Motorola receiver. When the TV goes on, it plays one channel (3) like standard cable. When you press guide on the remote, instead of going to the channel guide, it goes to a menu with three options: Television, Settings and Help. Everything is plugged in the same way as the other bedroom TV's, but for some reason I can't understand why it won't connect to Fios. I've unplugged the power cord numerous times, hoping it would reset it, but it continues to go back to one channel. Does anyone know why this is happening and how I can fix it? I don't want to be paying for service that I'm not even using.

That sounds as if its the menu for the Tv pulling up, not the box. Walk up to the fron of the box itself and press the menu button on it. If your remote has 4 buttons arocss the top, press the STB button to ensure the remote is in Set Top Box mode.
Anthony_VZ
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Verizon FiOS Early Termination Fee -- Salesman AND Manager lied

In May 2013, I purchased a house in Dallas and called Verizon to have FiOS installed. Knowing there was a chance I would have to relocate for work in the coming months, I insisted to the salesman that I did not want a long-term contract. However, he ASSURED me that if I relocated to an area that did not have FiOS coverage, I could walk away from the contract without paying the early termination fee, so I signed.
Of course, I ended up moving several months later to Michigan (no FiOS coverage) and Verizon predictably balked at letting me out of the contract. After explaining myself to a customer service rep, I was promised a call back from a manager. A couple weeks passed without a call, so I followed up. To my surprise, Verizon actually had a record of the previous call and stated that my file had a note indicating a manager was supposed to call me back. The manager was as polite as could be, so I explained the situation and she said, "No problem, we'll waive the fee; just turn in your equipment." So I thanked her and had my equipment returned and thought everything was closed out.
However, since then, I have been getting bills stating that I still owe the early termination fee. I've made numerous attempts now to sort it out but every time I do, I just get lost in Verizon's labyrinth of a phone system, listening to blaring and garbled music while endlessly waiting on hold. Today, I was told that the only two ways out of the early termination fee are a death certificate or military status. If that's the case, fine, but that doesn't explain why no one at this company appears to be synced up or on the same page. Just every man for himself, tell the customer whatever you want, lie if you need to make a sale and just say whatever it takes to get them off the phone.
What I owe at this point in time is just over $100, but I will continue to fight on principle alone. What's funny is that I really liked FiOS and wish they had it in Michigan, but after this, you can forget about it. I'm done with Verizon's products and services permanently. Verizon has been put on my corporate black list along with the {please keep your posts courteous}.

Sorry for bumping this but I am having a somewhat similiar issue.
My apartment complex has a dedicated Verizon FiOS rep, and when I was considering Verizon or sticking with Bright House, one of the concerns I had was signing a 2 year contract and then if I had to move in a year to somewhere where FiOS was not available, being stuck with the early termination fee. My "rep" assured me that if I moved somewhere where FiOS was not available that the early term fee would be waived.
Well fast forward a year to the present time where I am in a situation right now where I am going to need to cancel my Verizon FiOS service at the beginning of April because the place I am moving to (right down the road) is not wired for FiOS. If I could I would transfer my service over because I actually like it, but unfortunately I don't have a choice. (and this place is the only apartment I can really afford given my current salary and everything)
Long story short, been talking with a couple people at Verizon and have heard everything from I have no choice but to pay it to "If you just downgrade to phone service for a month then call and cancel, you don't have to pay the early term fee". (And I wrote down the rep's name, date and time of when THIS call took place since as someone who works in a quality assurance/compliance dept at a call center, I know these calls can easily be pulled)
But now I can't just cancel it like I was originally told because my new place right now the street is not wired for FiOS.
Really, really aggrevating and bad customer service all around with this. Which way is it??

Port-forwarding or UPnP on VERIZON FIOS modem/router

I'm trying to help someone access his home network remotely from another location. he just got the new Verizon FIOS network.
i'm new to the world of port-forwarding and UPnP forwarding, but have learned a lot in a short period of time.
I can easily setup port-forwarding and UPnP forwarding (necessary to setup the afp file sharing, screen sharing, etc) on Linksys routers that have those capabilities.
My friend just got the new Verizon FIOS network installed. It is smoking fast both up and down. We figured out that the box Verizon provided him (it's a fairly huge thing) is an internet modem, a router, and a wireless router all in one.
And once we accessed its control panel, I definitely saw places where we could configure port-forwarding........
but it's not quite as straightforward as it is on a Linksys router in that, on a Linksys, if I want to open a specific port, like 5900, for screen sharing, I can easily type in the numbers 5900 and type the IP address of the computer on my LAN that I wish to forward port 5900 traffic to.......or I can do this with UPnP forwarding....either way it is simply and fully controllable.
But on this Verizon box, it seems to have most standard ports and protocols stored in presets that you must choose from. For example, if I wanted to setup port forwarding for FTP traffic, I would choose FTP from the dropdown menu and then the router would automatically know to forward port 21 to the computer of my choice.
but we specifically want to turn on AFP for apple file sharing, which is port 548. On the Linksys, i could simply type port 548. But this Verizon router does not show a service called AFP. It has a nice LONG menu of many different pre-set options, but AFP is not one of them. Would it be called something else on a device like this that is obviously not specifically designed to know Apple's file sharing protocol?
So would anyone know what kind of service I should look for that opens port 548 for file sharing?
Anyone have experience with these new Verizon routers/modems yet? I'd really love to find a way to type everything in manually, but I dunno if that's possible on this unit.
i know there's a lot here. thank you to anyone who knows about this and can shed some light

That doesn't work because applications that initiate outbound connections are given randomly assigned 5-digit port numbers (e.g., 49144) through which the CLIENT communicates. The "well known" port numbers like 548 for afp, 22 for ssh, 80 for web servers, etc., are for the SERVER function to which the server daemon listens. Example: you don't send the request to download your email from your pop 110 (or 995 when using SSL), or from your imap 143 (or 993 when using SSL); that's the port number at the DESTINATION server to where your traffic is delivered, i.e., the port to which that SERVER is listening for incoming traffic. Same for when you send mail, you send from some randomly assigned five-digit port number TO the smtp server's port 25. You can see this by launching Terminal.app from an admin-privileged account and typing sudo tcpdump -i en1 (use en1 for airport, en0 for wired ethernet) and looking at the packet transmissions' headers.

Connecting remotely to an airdisk mounted on a bridged AEBS(newest) through Verizon Fios?

Has anyone encountered a "dumbed down" step-by-step set of directions to be able to remotely access my airdisk that is attached to a bridged Airport Extreme (newest) through Verizon Fios? I have seen directions all over the place, but they are VERY technical. I can follow them generally, but often they contain a few steps that assume you know what they are talking about - and I don't. I also keep seeing COMPLETELY different sets of directions. At this point I am worried about messing things up by looking at so many different sets of directions. I know that Fios' Actiontec wireless router hooked to a coax makes things far more complicated. Can anyone provide (or link me to) step-by-step directions that explain where I am going at each step? One of the things that confuses me the most is a reference to the Dyndns static IP address. I understand what it is generally, and created an account. But I am not really sure what I'm supposed to do on there that specifically helps me in my situation.
I know this has been discussed many times in the forums, but I have looked at everything I can find and am inevitably lost eventually.
Thanks!

There are at least three methods to access a shared AirPort Disk over the Internet from a Mac:
Prerequisite:
Install the AirPort Disk and verify that you can access it from the local network.
Method #1: Using Back to My Mac (BtMM)
Prerequisites:
iCloud Account
AEBSn or TC running 7.6.1+ firmware
AirPort Utility 6.0+
Mac running OS X 10.7.2+
A router with a publicly reachable IP address and supports either UPnP or NAT-PMP.
Setup:
Apple Support Article HT3486 - iCloud: Setting up and using Back to My Mac with an 802.11n-based AirPort base station, or Time Capsule
Additional References:
Apple: Back to My Mac User's Guide
Take Control Books: Take Control of Back to My Mac
Method #2: Using a Global Domain Name
Prerequisites:
A DDNS Account
Dynamic Global Host Name
Setup:
Acquire a DDNS account and dynamic global host name. One DDNS-provider is DynDNS and will be assumed for the following steps.
AirPort Utility (v5.x) > Select the base station > Manual Setup >AirPort > Base Station tab > Edit ...
Use dynamic global hostname (checked)
Hostname: dyndns.com
User: <enter your DynDNS user account name>
Password: <enter your DynDNS user account password>
Click "Done."
AirPort Utility > Select the base station > Manual Setup > Disks > File Sharing tab > Share disks over the Internet with Bonjour (checked)
To access the AirPort Disk:
OS X: Finder > Go > Connect to Server > Server Address: <your DynDNS Global Host Name>
Method #3: Using Port Mapping
Prerequisites:
If the 802.11n AirPort Extreme Base Station (AEBSn) or Time Capsule (TC) is connected directly to the broadband Internet modem, verify that the modem is in bridge mode, i.e., if the modem provides NAT & DHCP services, disable them.
If the AEBSn or TC is downstream of another router or gateway device, configure that device for port mapping/forwarding to the AEBSn or TC. (Note: AFP requires that TCP port 548 be mapped.) Also, configure the AEBSn or TC to have a static Private IP address so that it will always be found at the same address.
Use CheckIP (or equivalent) to determine your router's current Public (WAN-side) IP address.
Setup:
Start the AirPort Utility > Select the 802.11n AirPort Extreme Base Station (AEBSn,) and then, note the IP address shown.
Select Manual Setup.
Verify that Connection Sharing = Share a public IP address is selected on the Internet > Internet Connection tab.
Select Disks, and then, select File Sharing.
Verify that both the "Enable file sharing" and "Share disks over WAN" options are enabled.
Verify that Secure Shared Disks = With a disk password. (Recommended)
Verify that AirPort Disks Guest Access = Not allowed. (Recommended)
Select Advanced, and then, select the Port Mapping tab.
Click the plus sign to add a new port mapping.
For Service, select the "Personal File Sharing" option.
In the Public UDP Port(s) and Public TCP Port(s) boxes, type in a 4-digit port number (e.g., 8888) that you choose. In the Private IP Address box, type the internal IP address of your AEBSn that you wrote down in step 1. In the Private UDP Port(s) and Private TCP Port(s) boxes, type 548. Click Continue.
In the Description box, type a descriptive name like "AirPort Disk File Sharing," and then, click Done.
Click on Update.
To connect to the shared AirPort Disk from a remote location using a Mac:
From the Finder > Go > Connect to Server.
Enter the DynDNS-provided Domain Name or Public (WAN-side) IP address of the AEBSn, followed by a colon and the Public port number that you choose in step 11 of the previous procedure. For example: afp://www.mydyndnsdomain.com:8888 or afp://123.456.789.123:8888
Click Connect.
You should be prompted for your user name and password. The user name can be anything you like; the password should be the Disk password for the AEBSn that you created in step 6 previously.
Click Connect.

Verizon Fios Installation NO SHOW

I am furious right now as I had ordered Fios and had an installation scheduled today. They called, not once, but twice to confirm and I was told to expect them at my house from 8am to 12pm. It is now 5pm and no one showed up. I even took a day off and rearranged my schedule to be here. How can a reputable company like Verizon make an appointment to do something, and not show up? I do not expect this from a major provider and it is both DISGUSTING and absolutely UNACCEPTABLE. Upon calling the customer service center, they offered to reschedule but what good is a reschedule if I can't trust you? After all I got as good as a guarantee that they were going to come today and no phone call, no doorbell ring, no attempt was made. I don't know what kind of **bleep** show you're running but this is appalling. Needless to say I will tell my family and friends of this experience. It does not matter if you offer good packages when you have a sure customer and can't do something as simple as INSTALLING THE **bleep** THING.

This also happened to me. I had an install appointment which I made almost 2 months in advance so it would fall on a particular day off. Verizon called to confirm the day before and said they would arrive at my house between 8AM and 12PM. I figured since I had made the appt so far in advance I would be the first appt of the day. When they hadn't shown up by 9 I decided to check the Verizon web site and boy, I'm glad I did. It was there that I saw my appt had been CANCELLED, for no apparent reason!! No call, nothing. Just a notation on their web site under my new account. I called and after waiting forever got a human, who told me the tech had been unable to reach me to confirm (not true!) and that they could reschedule my appt for another day. This was in July and I am STILL kicking myself for what I did next: I told the rep I would cancel my order for FiOS if Verizon didn't send someone out to install it TODAY as scheduled and no later. I wasn't about to take another day off and wait around for Verizon again. The rep called a supervisor and managed to get a promise that a tech would come out to my house no later than 3PM that same day. The tech came (at 4:00), rushed through the install and left me with FiOS. THIS is why I'm still kicking myself in November. I stupidly agreed to a 2-year contract and now I am stuck with FiOS until 2015 unless I pay a HUGE early cancellation fee. I'll put it simply: I MISS COMCAST!! The only good thing about FiOS is their good picture, other than that they are inferior to Comcast in every way: VOD content, customer service, mobile apps, their web site, I could go on but I don't want to sound like a whiner, LOL. Do yourself a BIG favor and don't let Verizon reschedule your install appt. Just walk away. I wish I had.

Office of the CEO, Verizon FIOS

How do I contact the office of the CEO for Verizon FIOS customers?

My aged brother has a problem with his FIOS Battery Backup. He tried explaining there is a problem with the batttery but each time he tried to explain it to a Tech, the phone went dead 3 times. Finally he reached someone who said she would send a new battery with instructions for installation. He is completely illiterate about mechanical items and also does not have a computer. I tried to install the new battery for him - after hours of me trying to install it, (by lying on the floor - since it was installed at the baseboard) - it is still not working as we can still hear screeching. Either the battery is faulty or improperly installed - PLEASE can someone either call him and make arrangements to go to his home and install it properly? This is such a nuisance and no one at Verizon has any compassion for the elderly or has tried to help him.
It seems that the techs who answer the phones at Verizon FIOS are on a time frame - perhaps that is why they don't care to assist anyone who doesn't know how to state their problem. Or else they are completely rude.
Thanks for listening!

QuickVPN connecting to RV180W behind Verizon FIOS Westell router?

I have Verizon FIOS service which has coax from their ONT to my primary (Verizon) router, a Westell 9100EM. I have my own secondary router, a Cisco RV180W, connected to a LAN port on the Westell. The Westell acquires the public IP via DHCP and its subnet is 192.168.1.x. The Cisco router has a static IP assignment and then serves as the gateway for its own subnet 192.168.130.x. Devices connecting to either LAN have full internet access.
I would like to establish a VPN connection from remote locations to the Cisco RV180W. I have been trying to accomplish this using QuickVPN which is installed on my laptop (and which I can use to successfully connect to a different Cisco router on an entirely different network – meaning the laptop itself is not somehow blocking QuickVPN).
I have been trying to establish the QuickVPN connection to the RV180W for the last several days, without success (trying to forward ports from Verizon router to Cisco router). I finally spoke to Cisco telephone support yesterday and they told me it will never work if the RV180W has a non-routable IP address assigned to its WAN interface / is double-NAT'd (which is the case in my setup). So question #1: is this true or is there some way to work around this limitation, given my setup / Westell router?
Question #2: is there another VPN client software (like for example Shrewsoft VPN Client) that WILL be able to connect to the RV180W, given my current configuration?
Question #3: If #1 or #2 don't have easy answers … how can I change my configuration to enable the RV180W to support QuickVPN? I also spoke to Verizon about potentially bridging their router. They tell me they don't support this so I'm on my own in terms of trying it – and depending on what I do it may negatively impact some of my FIOS services (on the TVs). But if anyone has done this I would love to hear about it! I'm also wondering if putting the RV180W into the Westell's DMZ would help anything?
I initially set things up as they are because I didn't really trust whatever router Verizon might install and didn't want my home network connected to its LAN. I still feel that way, and believe my current setup offers better security for my own devices. But nevertheless I need VPN access to my LAN so I need to do something! And am open for any suggestions!
Thanks in advance …
Adam

Hi Adam,
question #1 In case of double-NAT very often Quick VPN cannot establish a connection. This can be due to:
-firewall, antivirus settings of the PC
-Windows OS of the PC
-correct port forwarding of all necessary ports
-IPsec pass-through support on the device infront of the router.
Regarding the PC part -Quick VPN is really simple software, which uses the IPsec services of Windows. If you tested recently the Quick VPN connection from this PC and it works, we can assume Windows is just fine
Regarding the Port forwarding part, the needed ports to be forwarded to RV180 are
UDP 500, UDP 4500, TCP 443 and ESP (or the option IPsec pass-through to be enabled)
Putting RV180 in the DMZ zone is a good idea. DMZ zone will allow all ports to be open for RV180W, so you can be sure that traffic is not filtered. As RV180 has a firewall as well, your LAN will be not exposed to risk
Question #2: Shrew VPN is working fine with RV180. It does not rely on Windows services, so it is more likely to work than Quick VPN. It requires the same port forwarding rules, or RV180 in the DMZ zone. Though it requires more time to configure, as a stable client, I like it more than Quick VPN. Attached is configuration instructions
Question #3: Quick VPN requires only a user to be configured on the router and remote management to be activated on port 443. Nothing else can be done.
If you want to dig into as why Quick VPN is not connecting, I would advise to use Wireshark. You can install it and start it on the PC with Quick VPN and capture packets when starting the VPN client.
ISAKMP (you need to type the word in the filter menu) packets show the negotiation process. Once it is established you have to see only ESP (you need to type the word in the filter menu) packets sent to the public IP, that you are using for connection. If you don't see any ESP packets that's mean your PC is filtering it.
From the menu of RV180 Administration - Diagnostic - Capture Packets, click on Packet trace on the WAN port and after that start the quick VPN. Once it shows the error you may stop the capturing. You can open the file with Wireshark again. This option capture all traffic arriving on the WAN port and it will allow you to see if something is filtered by the router in front.
Usually the providers devices are stopping ESP packets. So in the filter menu type ESP and see if there is any packets.
Hope it can help!
Regards,
Kremena

Verizon FIOS, Time Capsule, and Airport Express - How to Extend Network

OK, I just got Verizon FIOS (TV, Internet, and phone). Don't care for the wireless router that is required to be used with it (want 802.11n and Time Capsule). I turned of the wireless on the Verizon FIOS router and installed a Time Capsule in Bridge Mode, which is how the Verizon rep told me to install it. As I understand it, the Verizon FIOS router is still handling DHCP, NAT, etc. I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode. I am desperately seeking any advice on how to use Verizon FIOS, my Time Capsule, and extend the wireless network to reach the farther corners of the house. I am using a Macbook and a Thinkpad as well as an iPhone on the wireless network with a Dell desktop connected to the Time Capsule via Ethernet. Any help or suggestions would be greatly appreciated. Before I switched, I had Cox Cable with a Buffalo wireless router and it had great range. Now I seem to be in a worse situation from a wireless perspective with higher TV and Internet quality. Thanks in advance.

Welcome to the discussions!
+I would like to extend the wireless network to reach some dead spots in my house. I have read that the Airport Express can be used to extend a wireless network from an Airport Extreme or Time Capsule, but it appears that I need to set up a WDS with the Time Capsule as the base station, which is apparently not possible on the Time Capsule in Bridge Mode+
If you have an AirPort Express(n), you can configure it to "extend a wireless network". This is a more efficient way to add additional wireless coverage (and much easier to configure than a WDS arrangement).
However, if you have an older "b/g" AirPort Express, you must use the WDS configuration method with this device and the Time Capsule if you want to increase your wireless coverage.

Joining a ActionTec mi424-wr network (Verizon FIOS)

I had verizon fios installed in my apartment a few weeks ago. They gave me a mi424wr router with it, and it see,s to be working just fine. I pulled out my original airport express and thought I would have it join the network so that I could use it to play music from.
When I do this, nothing happens. Once I i run the automatic set up, it says it restarts and then the airport utility never finds it again (factory reset is the only may I can see it.)
When I am asked to remember the password in the keychain and if I click yes, my laptop no longer gets on the network. It says the airport has a self-assigned IP and the only way to rememdy the problem is to that entry in the key chain.
All I want to do is stream my music. Does anyone have any advice?

It is possible to connect your Express to the FIOS network wirelessly.... and use it for a stereo or for a printer.
I just went thru the same issue; my computers were connecting to the FIOS wireless network, but my airport express was not. (I was trying to use the Express for my printer - this is the same for Air Tunes). When going thru the paces with Airport Utility in order to configure the Airport Express onto the FIOS network, I would get thru the entire process to "join my network", entered password for the FIOS network - but the Airport Express would never actually join the network - it would never "restart".
The correction to that scenario has to do with the type of "security" and the way the FIOS password is entered into the Airport Utility. The solution: once in Airport Utility and you are at the point where you are asked to select the name of the FIOS network and the enter the FIOS password.... Change the security type to "WEP 40 bit".
That's it... continue clicking thru the rest of the windows --you are done!
The first time I tried to connect the Airport Express into the network, not only did that attempt fail, but it also knocked that computer off the FIOS network, and it jumbled up my "keychain". I had to delete the FIOS network from that computer - trash my "keychain" and manually connect my computer to the network again. If anyone out there is having that type of problem... let me know. I can talk you thru that issue.
Cheers

Pros and Cons of Verizon FiOS TV vs Comcast

I recently (two weeks ago) switched from Comcast to Verizon FiOS TV in the Portland, OR area and I have mixed feelings about it. There are several things that are better, but also many that are worse than Comcast.
I'll get the bad things out of the way... and maybe I'm wrong about a few of them:
CONS
-- My most expensive Mitsubishi TV that has worked fine on everthing via HDMI for the past 6 months (Comcast Motorola HD DVR, PS3, Wii, Wireless Media Extender) will not work via HDMI with the Verizon Motorola STB. Green screen of death. I don't have any optical audio cables, so I'm currently running with component cables and regular audio (which sucks). This is horrible.
-- Changing channels sometimes doesn't work. This happens when I'm flipping through channels using the Channel +/- buttons. I'll hit + and the on screen display will say it has changed channels, but the previous channel's video and audio are still on the screen. I have to change to the next channel and back again to get it to synch up. This happens a lot.
-- The DVR skip buttons are nearly worthless to the impatient (read: me). If you hit the skip button too fast, it either doesn't skip at all or causes the video to go blank. On my other TV which is working via HDMI, this makes it have a green screen of death and I have to turn the TV off and back on. This is a big deal for me. I'm used to hitting the skip button quickly a set number of times to skip past known lenghts of commercial breaks. I simply can't do that with Verizon. I have to hit the skip, wait a couple of seconds, hit the skip again, wait a couple of seconds, hit the skip again, oops... it didn't skip... I must not have waited long enough, hit skip again. THIS IS INFURIATING.
-- If I have rewound back into a certain channel's buffer, as far as I can tell there is no way to immediately return to live TV. Comcast's remote had a LIVE button that would skip to the end of the buffer without clearing it. The only way I've figured out to do it is change channels then come back to the original channel, but this sometimes clears the buffer so that isn't acceptable.
-- I can't adjust the end time of an already recording program. This comes up frequently, especially with sporting events and programs that have been delayed because of sporting events preceding them. I'll sit down in the middle of a show and start playing the recording from the beginning but notice the basketball game before it is still finishing. I want to extend the end time of the recording so I can start watching it immediately from the end of the basketball game and not have to worry about whether it will be in the buffer or not.
-- If I have two succesive shows set to record, there are several seconds dropped between the two shows in the recordings. Comcast would miss one maybe two seconds... Verizon misses almost 10. Why does this matter? Well, sometimes shows run a little long and with Comcast I would be guaranteed to see the end of that program on the beginning of the next recording. Not so with Verizon. For example, The Daily Show and The Colbert Report. Frequently the "moment of zen" at the end of The Daily Show is a few seconds after the end time of the show. I could always see it at the beginning of the Colbert Report recording with Comcast. Now it is completely gone on the Verizon recordings. South Park always runs several seconds long, but now I miss the end of every episode because it's not at the beginning of the Reno 911 recording. THIS IS REALLY INFURIATING.
-- Whether or not a show is New is not easily discernable from the guide. The "New" icon needs to be one of the ones that show up in the guide listing, not just the info screen. Having to hit the Info button to tell if a show is new or not really annoys me.
-- The DVR does not offer to automatically extend the end time for live events as Comcast's did. I have to go through several annoying steps to extend the end time.
PROS
-- I can record sporting events as a series, which Comcast didn't let me do. This is great! I no longer have to go through the guide and manually record English Premier League, Champions League or MLS games. I just set up series recordings. This, I REALLY like.
-- The channel selection is way better (more HD, more music, more sports)
-- I don't have to buy the entire latin language channel package just to get Gol TV which has english audio too. THANK YOU!
-- The series recordings do a much better job with cable shows that repeat a gazillion times a week than Comcast's did. I couldn't even set many cable shows to be series recordings on Comcast or it would fill up my DVR. THIS IS EXCELLENT.
-- Changing what series are being recorded or their priority doesn't cause all the shows you removed from the recording schedule to magically appear back in the schedule to be recorded like Comcast's DVR does. THIS ROCKS.
So, there are several things I like a lot better than Comcast but there are also many things I hate about Verizon so far. Coupled with the fact that my FiOS router just stopped working last night (blinking red light) requiring a new router to be sent meaning I'll have no internet all weekend (I'm at work right now), the fact that they still haven't buried the fiber and the fact that the installer lied to me about the green screen of death on my Mitsubishi, I'm seriously second guessing my decision to switch.

Yeah that's exactly why HBO says no HD On Demand, even though it makes zero sense since it's no different than watching a regular HD broadcast. I don't find it too big of a deal though considering all of the HD HBO channels Fios has combined with HBO airing everything a million times a week. Plus, if it keeps HBO from putting those annoying logos and banners like the other premium channels (Starz, Showtime, etc.) then I'm fine with it. If I'm paying extra money for a channel, it shouldn't have those in my opinion. HBO and Fios will have to add more HD On Demand for free relatively soon in order to stay competitive. It should be an easy thing for them to do.
The SD picture is better with a 7216 DVR than the 6416 DVRs. I also switched from Comcast and the SD picture with my 7216 is very noticeably better than Comcast's boxes, so I'd try playing around with your settings or switching to a 7216 box if you don't have one. Almost everybody I've talked to thinks their SD picture is better than comcast's. Mine, although not as clear as HD obviously, isn't pixelated or blurry at all. Even G4, a channel owned by Comcast, is greatly improved over Comcast's signal. G4 on Comcast was almost unwatchable it was so pixelated. Since Fios is fiber, they don't hav e to compress and degrade the signal as much as Comcast does .

Verizon FIOS what a horrible experience!

God I feel so appalled and disappointed at Verizon FIOS beyond disbelieve.
I had been a Verizon customer for several years and sadly the customer service has gone down the drain in recent years. My biggest dilemma started after some of the channels I paid for stopped working for an unknown reason. After spending several hours with technical support and tearing my rooms apart, flipping my five (5) set- up boxes upside down in order read the serial #’s to Verizon support so that they can do something with my account, they finally told me they needed to dispatch a technician to fix the issue. While I was on the phone with support and checking the information I realized they had been charging me for 7 set-up boxes and I only have 5???
Anyway, a technician showed up in my house a couple of days later and ran some tests and said the problem was the outside wiring so he went outside to fix it. He got three of my boxes fixed but the one located at the attic (my son’s room) he could not fix. He said the issue was the small COAX to RJ45 converter box my son was using to connect his desktop computer and X-Box to the internet. Mind you this small converter box was given to me by Verizon about 5 years ago so I don’t have to run Ethernet cables to the attic for Internet access and it had been working just fine for all these years. After a long testing period with the set-up box in the attic the technician came to the conclusion the issue was actually the set-up box itself and therefore he replaced it. What really bothers me is he never put the little converter box back and instead took it with him, leaving my son without Internet?
The following day I realized only 4 of my 5 set-up boxes were working and after tracing cables outside my home I found out the technician changed the existing coax splitter with a 4 Way Coax Splitter instead therefore leaving the cable for my fifth set-up box hanging (disconnected)??.
So after calling Verizon again and after a very long phone call they finally agreed to dispatch a technician to correct the problem with the fifth set-up box. Needless to say a new technician came to my home and despite me requesting them to bring back my son’s little converter box, they never returned it, leaving me with a very unhappy, upset, and Internet-less teenager at home.
Few days later I accessed my Verizon FIOS account to check my bill and make the payment for the new month, but just to notice my bill doubled?? It was a bit over ~$549.03 and I had no idea why?? So I called Verizon AGAIN and after escalating this issue to the manager (Sue employee ID: {Edited for privacy}) she informed me my account was closed and a new account was opened?? (without notifying me?). After she reviewed my account she informed me, several times, my current balance was $0 (zero) because I was given a credit of $544 for the times Verizon was charging me for extra set-up boxes and because they have changed my account without notifying me. She said my online account was not in sync with their database and this is why I was only able to see the ~$549.03 balance, even though her database showed a zero balance. She kindly promised to call me back as soon as the new online account is in sync with their databases so she can inform me that everything has been taken care of. She also said it would only be a couple of days before she can call me…
Needless to say I never received a call back from her and it has been more than two weeks now.
To top it all up I received a bill from FIOS today (4/1/2013) where Verizon is charging me $979.50???
I called Verizon support immediately (around 9:17 PM EST) and after the customer service rep. (a lady with initials MC) could not figure out my bill, I requested to speak with the manager. So she placed me on hold and politely told me she would find a manager who could assist me. What she didn’t realize is she did not MUTE her phone and I heard how disrespectfully she made fun of me, my tone of voice, my accent and how laud she was laughing with her co-workers at my expense???.
After all the “fun” she had at my expense she came back to the line to “politely” tell me she was still looking for a manager…
Anyway, finally she put Tracy {Edited for privacy} (Desk ID: {Edited for privacy}) on the line whom claimed to be the manager, but now I am not sure anymore. She took a quick glance at my account and after I told her I just want Verizon to remove their equipment from my home because I just had it with them, she asked me if I could give her until tomorrow noon to check my account again and get back to me because she was seeing charges in my “NEW” account for new equipment and labor costs???
As you can tell I am extremely frustrated and disappointed at Verizon FIOS because not only they are playing with my bill, my account, my servicers, but they are also disrespectful, making fun at their customers who just happened to call and ask for help with their bill. This has become a nightmare for me and I just want Verizon FIOS to come and pick up their boxes so I could go back to some other service provider that could at least treat me with respect, they way customers should be treated, after all we are the ones who PAY for their services.
I am also afraid since Verizon FIOS doesn’t seem to care about anything they may push to rip me off and attempt to collect the $979.50 they are now charging me so I am seeking for legal help. If anyone knows how I should best handle this situation please let me know.
Regards,
Angel.

Dear AnneS,
I don't need to go to any other "private" forum to request what is my right to challenge my outrageous bill.
I had asked Verizon to remove their equipment from my home because I am closing this account.
Fortunately I am now working with consumer protection support to challenge the incredibly high bill Verizon is still attempting to collect from me.
Angel.

Bad experience with Verizon Fios Internet and Customer Service

I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again.
In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not.
So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee.
I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance.
I have completely lost my confidence in Verizon albeit the many good feedback from my friends.

Hi crystallau52,
Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

Setting up New Airport Extreme with Verizon Fios Actiontec MI-424-WR Modem

I just purchased the new Airport Extreme to run my network at home. My internet provider is Verizon Fios. With their installs, they use an Actiontec MI424WR modem/router. I would like to disable the router part of the Actiontec and use the AEBS for my router. Any advice on how to accomplish this? Thanks.

ufbrad24, Welcome to the discussion area!
FiOS does not require a modem. The Actiontec device is a router only.
You could replace the Actiontec completely with the AirPort Extreme base station (AEBS). Many have discovered that this can be done by a quick call to Verizon.

Don't Install Verizon FIOS!

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