Verizon Fios Installation NO SHOW

I am furious right now as I had ordered Fios and had an installation scheduled today. They called, not once, but twice to confirm and I was told to expect them at my house from 8am to 12pm. It is now 5pm and no one showed up. I even took a day off and rearranged my schedule to be here. How can a reputable company like Verizon make an appointment to do something, and not show up? I do not expect this from a major provider and it is both DISGUSTING and absolutely UNACCEPTABLE. Upon calling the customer service center, they offered to reschedule but what good is a reschedule if I can't trust you? After all I got as good as a guarantee that they were going to come today and no phone call, no doorbell ring, no attempt was made. I don't know what kind of **bleep** show you're running but this is appalling. Needless to say I will tell my family and friends of this experience. It does not matter if you offer good packages when you have a sure customer and can't do something as simple as INSTALLING THE **bleep** THING. 

This also happened to me. I had an install appointment which I made almost 2 months in advance so it would fall on a particular day off. Verizon called to confirm the day before and said they would arrive at my house between 8AM and 12PM. I figured since I had made the appt so far in advance I would be the first appt of the day. When they hadn't shown up by 9 I decided to check the Verizon web site and boy, I'm glad I did. It was there that I saw my appt had been CANCELLED, for no apparent reason!! No call, nothing. Just a notation on their web site under my new account. I called and after waiting forever got a human, who told me the tech had been unable to reach me to confirm (not true!) and that they could reschedule my appt for another day. This was in July and I am STILL kicking myself for what I did next: I told the rep I would cancel my order for FiOS if Verizon didn't send someone out to install it TODAY as scheduled and no later. I wasn't about to take another day off and wait around for Verizon again. The rep called a supervisor and managed to get a promise that a tech would come out to my house no later than 3PM that same day. The tech came (at 4:00), rushed through the install and left me with FiOS. THIS is why I'm still kicking myself in November. I stupidly agreed to a 2-year contract and now I am stuck with FiOS until 2015 unless I pay a HUGE early cancellation fee. I'll put it simply: I MISS COMCAST!! The only good thing about FiOS is their good picture, other than that they are inferior to Comcast in every way: VOD content, customer service, mobile apps, their web site, I could go on but I don't want to sound like a whiner, LOL. Do yourself a BIG favor and don't let Verizon reschedule your install appt. Just walk away. I wish I had.

Similar Messages

  • Signing into Verizon Fios Provider to view TNT shows online

    I've been a Verizon Fios customer for over 2 years now and can sign in to my account online but when I go to TNT.TV and it asks me to sign in to my cable provider to watch show episodes I put in my login information and it tells me that I have to subscribe to Fios TV. I do have Fios TV so why isn't it accepting my login??

    mydyingbride wrote:
    this happend to me before ...and just this morning too.
    this is a flash player issue.
    to ensure the login is successful, first update the browser's flash player at: http://helpx.adobe.com/flash-player.html
    then check [and change if needed] the player's global settings, allowing TNT, speed2, etc., free access to the all the player's settings. especially important is to 'always allow' 'peer assisted networking' for each site. the 'always ask' choice will make the login fail. you may also want to set the storage space to 1MB instead of 100KB but that might not be needed. 
    adjust these settings at:
    http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
    also make sure your browser's security and privacy settings aren't tinfoil hat tight, if it is relax it a bit for each site. you need activex and cookies.
    ~edit~
    i know tnt and speed2 goes thru the flash player to login, sounds like showtime [and some other sites?] uses a different method to login. 
    I don't think you have to open up things so much (meaning reduce security settings).  I just tested using IE10 on Windows 8 in desktop mode.  These are the things I did for the CNN live straming through MyVerizon, and they worked for TNT too.
    1. My cookies are set to accept first part, session cookies, and block third party cookies.
    2. Using the flash control panel (not the settings website) I temporarily allowed flash sites to store data without prompt and cleared all existing sites.  I also did NOT enable pier assisted netowrk by using the flash settings site.
    3. I logged into My Verizon and accessed the TNT on demand, which took me to a logging in screen with the flash circle going around, but nothing happened until I clicked the compatibility mode icon at which time I got the standard loging prompt, which I successfully did, and was able to get streaming video.
    3. I then went back to the Flash control panel, set "ask me before allowing..." setting, opened up the local storage settings, and changed to "allow" the settings for entitlement.auth.adobe.com and anoter for z.dcn.turner.com (which Ibelieve is for CNN live streaming). 
    Showtime, HBOGo, MaxGo do not use the adobe flash authorization scheme like the Turner networks (which include TNT and CNN) apparently do.

  • Pros and Cons of Verizon FiOS TV vs Comcast

    I recently (two weeks ago) switched from Comcast to Verizon FiOS TV in the Portland, OR area and I have mixed feelings about it.  There are several things that are better, but also many that are worse than Comcast.
    I'll get the bad things out of the way... and maybe I'm wrong about a few of them:
    CONS
    -- My most expensive Mitsubishi TV that has worked fine on everthing via HDMI for the past 6 months (Comcast Motorola HD DVR, PS3, Wii, Wireless Media Extender) will not work via HDMI with the Verizon Motorola STB.  Green screen of death.  I don't have any optical audio cables, so I'm currently running with component cables and regular audio (which sucks).  This is horrible.
    -- Changing channels sometimes doesn't work.  This happens when I'm flipping through channels using the Channel +/- buttons.  I'll hit + and the on screen display will say it has changed channels, but the previous channel's video and audio are still on the screen.  I have to change to the next channel and back again to get it to synch up.  This happens a lot.
    -- The DVR skip buttons are nearly worthless to the impatient (read: me).  If you hit the skip button too fast, it either doesn't skip at all or causes the video to go blank.  On my other TV which is working via HDMI, this makes it have a green screen of death and I have to turn the TV off and back on.  This is a big deal for me.  I'm used to hitting the skip button quickly a set number of times to skip past known lenghts of commercial breaks.  I simply can't do that with Verizon.  I have to hit the skip, wait a couple of seconds, hit the skip again, wait a couple of seconds, hit the skip again, oops... it didn't skip... I must not have waited long enough, hit skip again.  THIS IS INFURIATING.
    -- If I have rewound back into a certain channel's buffer, as far as I can tell there is no way to immediately return to live TV.  Comcast's remote had a LIVE button that would skip to the end of the buffer without clearing it.  The only way I've figured out to do it is change channels then come back to the original channel, but this sometimes clears the buffer so that isn't acceptable.
    -- I can't adjust the end time of an already recording program.  This comes up frequently, especially with sporting events and programs that have been delayed because of sporting events preceding them.  I'll sit down in the middle of a show and start playing the recording from the beginning but notice the basketball game before it is still finishing.  I want to extend the end time of the recording so I can start watching it immediately from the end of the basketball game and not have to worry about whether it will be in the buffer or not.
    -- If I have two succesive shows set to record, there are several seconds dropped between the two shows in the recordings.  Comcast would miss one maybe two seconds... Verizon misses almost 10.  Why does this matter?  Well, sometimes shows run a little long and with Comcast I would be guaranteed to see the end of that program on the beginning of the next recording.  Not so with Verizon.  For example, The Daily Show and The Colbert Report.  Frequently the "moment of zen" at the end of The Daily Show is a few seconds after the end time of the show.  I could always see it at the beginning of the Colbert Report recording with Comcast. Now it is completely gone on the Verizon recordings.  South Park always runs several seconds long, but now I miss the end of every episode because it's not at the beginning of the Reno 911 recording.  THIS IS REALLY INFURIATING.
    -- Whether or not a show is New is not easily discernable from the guide.  The "New" icon needs to be one of the ones that show up in the guide listing, not just the info screen.  Having to hit the Info button to tell if a show is new or not really annoys me.
    -- The DVR does not offer to automatically extend the end time for live events as Comcast's did.  I have to go through several annoying steps to extend the end time.
    PROS
    -- I can record sporting events as a series, which Comcast didn't let me do.  This is great!  I no longer have to go through the guide and manually record English Premier League, Champions League or MLS games.  I just set up series recordings.  This, I REALLY like.
    -- The channel selection is way better (more HD, more music, more sports)
    -- I don't have to buy the entire latin language channel package just to get Gol TV which has english audio too.  THANK YOU!
    -- The series recordings do a much better job with cable shows that repeat a gazillion times a week than Comcast's did.  I couldn't even set many cable shows to be series recordings on Comcast or it would fill up my DVR.  THIS IS EXCELLENT.
    -- Changing what series are being recorded or their priority doesn't cause all the shows you removed from the recording schedule to magically appear back in the schedule to be recorded like Comcast's DVR does.  THIS ROCKS.
    So, there are several things I like a lot better than Comcast but there are also many things I hate about Verizon so far.  Coupled with the fact that my FiOS router just stopped working last night (blinking red light) requiring a new router to be sent meaning I'll have no internet all weekend (I'm at work right now), the fact that they still haven't buried the fiber and the fact that the installer lied to me about the green screen of death on my Mitsubishi, I'm seriously second guessing my decision to switch.

    Yeah that's exactly why HBO says no HD On Demand, even though it makes zero sense since it's no different than watching a regular HD broadcast. I don't find it too big of a deal though considering all of the HD HBO channels Fios has combined with HBO airing everything a million times a week. Plus, if it keeps HBO from putting those annoying logos and banners like the other premium channels (Starz, Showtime, etc.) then I'm fine with it. If I'm paying extra money for a channel, it shouldn't have those in my opinion. HBO and Fios will have to add more HD On Demand for free relatively soon in order to stay competitive. It should be an easy thing for them to do.
    The SD picture is better with a 7216 DVR than the 6416 DVRs. I also switched from Comcast and the SD picture with my 7216 is very noticeably better than Comcast's boxes, so I'd try playing around with your settings or switching to a 7216 box if you don't have one. Almost everybody I've talked to thinks their SD picture is better than comcast's. Mine, although not as clear as HD obviously, isn't pixelated or blurry at all. Even G4, a channel owned by Comcast, is greatly improved over Comcast's signal. G4 on Comcast was almost unwatchable it was so pixelated. Since Fios is fiber, they don't hav e to compress and degrade the signal as much as Comcast does .

  • Success with adding an external eSATA drive to a Verizon FIOS DVR

    August 4, 2012 - Success with adding an external eSATA drive to a Verizon FIOS DVR
    I just upgraded from a Comcast DVR to a Verizon FIOS DVR.   I upgraded because my old DVR was limited to 500GB (1/2 TB) on the internal drive and the new FIOS DVR allowed for a much larger external eSATA drive.   Selecting a viable external drive for the FIOS DVR was easier said than done.  The three drives listed on the Verizon web site as compatible with FIOS DVRs are no longer manufactured by western digital and are not available on the market.
    The DVR that I received from Verizon was a Cisco "CHS 435 HD DVR" that came with a 500GB (1/2 TB) internal drive.   This is one of their "Multi-Room DVRs" that allows other set top boxes (not DVRs) to watch videos recorded on it.
    I selected a western digital "WD30EURS" eSATA disk drive because it was a follow on product to one of the three listed as acceptable by Verzion on their web page and it was 3TB in size.  I ordered from amazon.com for $170.99.  This drive is a "bare drive" so it does not come with an external encloser or a eSATA cable.  
    According to the Western Digial web site this is a AV-GP drive:  "These drives are designed to last in high temperature always-on, streaming digital audio/video environments such as PVR/DVR, IPTV, and video surveillance systems."
    http://www.wdc.com/wdproducts/library/AAG/ENG/2178-771131.pdf 
    I got a "Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD" to hold the drive for $34.39.  I chose this one because it does not use a fan that could cause continious noise.  The box is made out of metal so it cools itself as long as it is exposed to air (not covered up).  This box comes with an external power supply that has a small transformer that plugs into a wall outlet.
    Then I needed a eSATA cable.  I got a "StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)" for $6.50 and a 3-foot version for $5.90.  I went with the longer one so that the cable would be less likely to become accidentally unplugged if I need to move the drive or the DVR.  The cables and the drive houseing came from the same Amazon provider so it saved me on shipping. The drive came from Amazon/Western Digial directly but they do not have external housings or eSATA cables on that site.
    The total cost was $255.56 including shipping for all these items.  
    I went with the largest (3TB) drive from western digial's AV-GP line to avoid a future upgrade from a smaller drive to a larger drive.   There is no way to copy videos from one external eSATA drive to another drive because they are formatted by the FIOS DVR in a propriatary format.  That would mean that any future upgrade would require losing all recorded files during an upgrade.  That also means that there is no way to back up the contents of the drive to protect yourself from hard drive failure.
    The installer who setup the DVR did not want me to plug in the drive while he was there and explained that I was on my own when I attached this kind of personal device to the DVR.  When I plugged in the new eSATA drive it was automatically discovered.  I was asked by the DVR if I wanted to format the new drive.  I answered yes and within 2 hours the drive completed formatting.   I did not watch the boring format so it could have finished faster.   
    When I started recording new videos they go directly to the external drive automatically and avoids the internal drive.  It had no trouble recording two HD shows and playing a recording at the same time.  I now have 20 hours of HD video recorded and the 3TB external drive is 17% full.  So far my experience with the external drive has been great.   No problems or issues.   Learning the new remote control, new DVR menu system, and web browser control of the DVR from a laptop is another story.  It will take some time to figure out how to make all the new features work.
    It took me a while to figure out how to make this work since the verizon web site made useless suggestions and pointed me to products that are not available any more.  I could not tell if this really would work until I plugged it in and then I was pleasantly suprised that it did.  I have had this working for 3 days without any issues.  I hope this post makes it easier for you to add an external eSATA drive to your DVR.
    Here are the three items ordered from Amazon to make this work:
    Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Driv...
    Macally G-S350SU Hi-Speed eSata/USB2.0 External Storage Enclosure for 3.5inch SATA HDD
    StarTech 6-Feet Shielded External eSATA Cable M/M (ESATA6)

    You are right. I can only access 2TB of my 3TB external drive. That gives me a total of 2.5 TB counting the internal (0.5 TB) and external (2.0 TB) drives. This is a significant improvement over the just the 0.5 TB internal drive. I have not been able to find a reason for this limitation. Cisco and Verizon do not mention any limits that I can find. I hope that a future BIOS upgrade could provide access to more space but this would probably require me to reformat the drive and lose everything recorded.
    I paid $170.99 for the 3 TB WD30EURS drive at amazon. I could have gotten away with spending only $116.99 for the 2 TB WD20EURS drive. Not worth returning at this point so I will stay with it. Makes me glad I didn't buy the most expensive 6 TB external  monster drive available from another company.
    I bought: 3TB drive: Western Digital 3 TB AV-GP 3 TB SATA 2 Intellipower 64 MB Cache Bulk/OEM 3.5-Inch Internal Bare Drive WD30EURS by Western Digital
    I could have bought: 2TB drive: Western Digital AV-GP 2 TB SATA II Intellipower 64 MB Cache Bulk/OEM Internal Hard Drive - WD20EURS by Western Digital
    Details of what I learned:
    The external 2 TB drive now has 41 hours of HD video recorded and claims to be 34% full (66% free). My estimate would allow me to have aprox 120 hours of HD on the external drive (2TB) and 30 hours of HD on the internal drive (500GB) for a total of 150 hours of HD. This will keep me happy for the near future.
    There is a hidden "diagnostic menu" that is not normally accessible or documented by CISCO or Verizon. This menu has a lot of interesting info on the inner working of the DVR. There was an obscure reference to this menu on another forum.
    To access this diagnostics menu:
    1) Get the DVR into normal live tv mode (no menu, no guide, no pause ...)
    2) Go to the Cisco CHS 435 HD DVR (not the remote control) and press these buttons on the front of the DVR: Press both the Left Arrow "<-" button and "OK" button at the same time and hold them both down for aprox 5 seconds.
    3) The "Verizon FiOS TV Diagnostics Menu" menu will appear. The menu can then be used by the remote control.
    4) I chose "D03 Memory / HDD" and then "Hard Disk Information" and finally "OK"
    A five page disk report appeared. With a little bit of interpretation I discovered:
    The Internal Drive is know as "drive 1/hdc1" has 461 GB total space with 454 GB free.
    The External Drive is split into two partitions "hdc2" and "hdc3" (aka two mount points).
    "drive 2/hdc2" has 1007 MB total with 317 GB free
    "drive 3/hdc3" has 1007 MB total with 974 GB free
    The normal DVR menu has an "Eject" feature that allows you to stop the external drive and make it safe to remove it from the DVR without losing anything via an unplanned drive removal. This can be found at "DVR" button on remote then "Settings"->"External Hard Drive"->"Eject".

  • Verizon FIOS what a horrible experience​!

    God I feel so appalled and disappointed at Verizon​ FIOS beyond disbelieve.
    I had been a Verizon customer for several years and sadly the customer service has gone down the drain in recent years. My biggest dilemma started after some of the channels I paid for stopped working for an unknown reason. After spending several hours with technical support and tearing my rooms apart, flipping my five (5) set- up boxes upside down in order read the serial #’s to Verizon support so that they can do something with my account, they finally told me they needed to dispatch a technician to fix the issue. While I was on the phone with support and checking the information I realized they had been charging me for 7 set-up boxes and I only have 5???
    Anyway, a technician showed up in my house a couple of days later and ran some tests and said the problem was the outside wiring so he went outside to fix it. He got three of my boxes fixed but the one located at the attic (my son’s room) he could not fix. He said the issue was the small COAX to RJ45 converter box my son was using to connect his desktop computer and X-Box to the internet. Mind you this small converter box was given to me by Verizon about 5 years ago so I don’t have to run Ethernet cables to the attic for Internet access and it had been working just fine for all these years. After a long testing period with the set-up box in the attic the technician came to the conclusion the issue was actually the set-up box itself and therefore he replaced it. What really bothers me is he never put the little converter box back and instead took it with him, leaving my son without Internet?
    The following day I realized only 4 of my 5 set-up boxes were working and after tracing cables outside my home I found out the technician changed the existing coax splitter with a 4 Way Coax Splitter instead therefore leaving the cable for my fifth set-up box hanging (disconnected)??.
    So after calling Verizon again and after a very long phone call they finally agreed to dispatch a technician to correct the problem with the fifth set-up box. Needless to say a new technician came to my home and despite me requesting them to bring back my son’s little converter box, they never returned it, leaving me with a very unhappy, upset, and Internet-less teenager at home.
    Few days later I accessed my Verizon FIOS account to check my bill and make the payment for the new month, but just to notice my bill doubled?? It was a bit over ~$549.03 and I had no idea why?? So I called Verizon AGAIN and after escalating this issue to the manager (Sue employee ID: {Edited for privacy}) she informed me my account was closed and a new account was opened?? (without notifying me?). After she reviewed my account she informed me, several times, my current balance was $0 (zero) because I was given a credit of $544 for the times Verizon was charging me for extra set-up boxes and because they have changed my account without notifying me. She said my online account was not in sync with their database and this is why I was only able to see the ~$549.03 balance, even though her database showed a zero balance. She kindly promised to call me back as soon as the new online account is in sync with their databases so she can inform me that everything has been taken care of. She also said it would only be a couple of days before she can call me…
    Needless to say I never received a call back from her and it has been more than two weeks now.
    To top it all up I received a bill from FIOS today (4/1/2013) where Verizon is charging me $979.50???
    I called Verizon support immediately (around 9:17 PM EST) and after the customer service rep. (a lady with initials MC) could not figure out my bill, I requested to speak with the manager. So she placed me on hold and politely told me she would find a manager who could assist me. What she didn’t realize is she did not MUTE her phone and I heard how disrespectfully she made fun of me, my tone of voice, my accent and how laud she was laughing with her co-workers at my expense???.
    After all the “fun” she had at my expense she came back to the line to “politely” tell me she was still looking for a manager…
    Anyway, finally she put Tracy {Edited for privacy} (Desk ID: {Edited for privacy}) on the line whom claimed to be the manager, but now I am not sure anymore. She took a quick glance at my account and after I told her I just want Verizon to remove their equipment from my home because I just had it with them, she asked me if I could give her until tomorrow noon to check my account again and get back to me because she was seeing charges in my “NEW” account for new equipment and labor costs???
    As you can tell I am extremely frustrated and disappointed at Verizon FIOS because not only they are playing with my bill, my account, my servicers, but they are also disrespectful, making fun at their customers who just happened to call and ask for help with their bill. This has become a nightmare for me and I just want Verizon FIOS to come and pick up their boxes so I could go back to some other service provider that could at least treat me with respect, they way customers should be treated, after all we are the ones who PAY for their services.
    I am also afraid since Verizon FIOS doesn’t seem to care about anything they may push to rip me off and attempt to collect the $979.50 they are now charging me so I am seeking for legal help. If anyone knows how I should best handle this situation please let me know.
    Regards,
    Angel.

    Dear AnneS,
    I don't need to go to any other "private" forum to request what is my right to challenge my outrageous bill.
    I had asked Verizon to remove their equipment from my home because I am closing this account.
    Fortunately I am now working with consumer protection support to challenge the incredibly high bill Verizon is still attempting to collect from me.
    Angel.   

  • Verizon FIOS Intermitte​nt Packet Loss Problem - How to Convince Verizon Support it's NOT ME

    Hi,
    I have been having a problem with Verizon FIOS Internet AND Phone since Thursday afternoon.
    Basically I have intermittent outages several times a day of 15-40 seconds where my download doesn't work, but upload still does. This happens on BOTH my phone and internet. Therefore it's not my router or computer equipment causing the problem.
    Here's what happens:
    - On the internet: I have a periodic download problem where I can receive no data for about 15 - 40 seconds. After that it returns to normal
    - On the phone: If I'm on the phone at the same time then during that period of internet loss I also can not hear anything that the person I am talking to says. However they can hear me just fine (ie. download only problem)
    I have been talking to Verizon technical support and they have blamed my router and ONT. I have tried switching off the router, and using a different one. Also they have replaced the ONT twice.
    * This problem occurs on BOTH the phone and internet at the same time. This clearly suggests the problem is not in my own house.
    In fact I know exactly where the problem lies. I did a traceroute to google below:
    Tracing route to google.com [74.125.113.106]
    over a maximum of 30 hops:
      1     4 ms     1 ms    <1 ms  192.168.1.1
      2     5 ms     4 ms     4 ms  L300.NWRKNJ-VFTTP-122.verizon-gni.net [74.105.157.1]
      3     9 ms     8 ms     7 ms  G2-0-0-1822.NWRKNJ-LCR-08.verizon-gni.net [130.81.133.156]
      4    11 ms     8 ms     7 ms  P15-0.NWRKNJ-LCR-07.verizon-gni.net [130.81.30.148]
      5     9 ms     6 ms     7 ms  so-5-0-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.29.8]
      6     7 ms     6 ms     7 ms  0.so-7-0-0.XL3.EWR6.ALTER.NET [152.63.19.177]
      7     9 ms    10 ms     9 ms  0.so-1-0-1.XL3.NYC4.ALTER.NET [152.63.0.213]
      8     9 ms     9 ms     9 ms  TenGigE0-6-0-0.GW8.NYC4.ALTER.NET [152.63.22.41]
      9    33 ms    31 ms    35 ms  google-gw.customer.alter.net [152.179.72.62]
     10     8 ms    11 ms    10 ms  209.85.252.215
     11    18 ms    17 ms    16 ms  209.85.249.11
     12    31 ms    29 ms    29 ms  209.85.241.222
     13    30 ms    29 ms    29 ms  209.85.241.207
     14    41 ms    39 ms    34 ms  209.85.243.1
     15    27 ms    27 ms    29 ms  vw-in-f106.1e100.net [74.125.113.106]
    Trace complete.
    Then I pinged each device for hops 2-4. When the problem occurs the first one in the hop - 74.105.157.1 - runs fine. The second device - 130.81.133.156 - times out, and all other devices further down the chain time out. This clearly suggest that the device:
    130.81.133.156 has major problems.
    I have mentioned this to tech support, but they have no way for me to send them logs. Apparently the support technicians at Verizon can not be trusted with even the most basic of tools like email and the web. They also shield me from the NT (Network technician), who is so special that even the tech support guys are only allowed to text chat with him, not actually talk to him. I have enough logs here to clearly show what the problem is.
    The latest from tech support is that they are sending yet another guy by my house tomorrow to witness this problem firsthand. Then he will call support that will text chat with the NT, and MAYBE they'll start thinking it's not me.
    My main question here is: "How do I get Verizon to believe it really could be a problem in their own network?"
    Here are some threads from last year that explain exactly the same problem I'm having. So it wasn't just me:
    http://forums.verizon.com/t5/FiOS-TV-Technical-Ass​istance/Verizon-FIOS-intermittent-connection-drops​...
    http://forums.verizon.com/t5/FiOS-Internet/Intermi​ttent-Network-Timeouts/m-p/28138
    One person said Verizon finally fixed it by replacing a PON card. I'm not sure if this is the same problem as that though.
    I am an avid Starcraft player and this is driving me crazy because I am getting dropped from my games all the time. Also phone conversations suck when there's these big lags where I can't hear who I'm talking to.
    I have had Verizon FIOS internet for 3 years now and this is the first problem I've ever had with it. But I'm starting to get majorly frustrated at how long it's taking to resolve the problem.
    Here is a sample of the ping logs I was talking about for different devices all at the same time.
    Device 2 in the Trace Route:
    Reply from 74.105.157.1: bytes=32 time=78ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=57ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=35ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=34ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=41ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=43ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=59ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=24ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=48ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=5ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=4ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=3ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=20ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=19ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=18ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=37ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=17ms TTL=126
    Reply from 74.105.157.1: bytes=32 time=16ms TTL=126
    Device 3 in the Trace Route:
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=9ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=10ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=13ms TTL=253
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=7ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=6ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=8ms TTL=253
    Reply from 130.81.133.156: bytes=32 time=14ms TTL=253
    Device 4 in the Trace Route:
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=8ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=7ms TTL=252
    Reply from 130.81.30.148: bytes=32 time=6ms TTL=252
    Any help, thoughts, suggestions, etc would be great appreciated!
    ~David

    I understand your logic, but you have not eliminated 74.105.157.1 as the problem.  It could be allowing packets out, like outside callers hearing you, but not allow them back in. Since you have results pinging out, trying ping back in. Use this packet loss tool.  You do not need to catch it when it's not working because this tool will ping your IP address (and all the hops in between) for up to 7 days. You will easily see when packet loss is occurring.
    If it can successfully ping 74.105.157.1 when the problem occurrs, then 130.81.133.156 is not the issue. This may not help dealing with the personalities at Verizon, but it will help definitively knowing which device is the issue.

  • Bad experience with Verizon Fios Internet and Customer Service

    I had an extremely bad experience with Verizon Fios Internet service and I will never use Verizon again. 
    In August 2014, I called and installed the Verizon Fios Internet and phone bundle. I asked the customer agent several times if I will be charged anything before the installation of the Internet and phone service. She said, 'No, we will only start charging after the Internet and phone are installed at your apartment'. I went to the store and picked up the router and phone and installed it at home by myself. The router did not work. I called Tech support and they said it will take several days for another available agent to come and look into the issue. I decided to discontinue the service and closed the account that same night.
    At the end of the month, I received a bill of $80 of activation fee for the internet service. Nothing was ever activated, my internet router did not work, and I got charged an activation fee for a service that I did not even start using. From August to December, I called customer service over 10 times and some of them said they will waive it while the others said it's a non-refundable activation fee. One lady said, 'Ma'am, the activation fee starts when you placed the order, the warehouse received it and packed the router in the boxes....' Isn't that ridiculous? If that's the case, please ask all your customer representative to say a clause before new customers open their account: Are you aware that you will be charged a non-refundable activation fee once you open the account regardless of whether or not you use the service or not. 
    So after 3 months (November 2014), I decided to get out of all these troubles and paid off my $80 activation fee. They put the bill in the collection agency and I called them and paid the overdue balance. Then in December 2014, I received a statement saying I have a $3.11 overdue balance. The collection agency told me that they will charge me for the whole activation fee and a $3 transaction fee for the transaction. So now Verizon came back and said I owed them the $3 because I paid the collection agency their transaction fee. 
    I am very disappointed and furious about the whole Verizon operating system. Charging a customer for an activation fee for a service s/he has not consumed or used does not make any business sense. In addition, they do not know how to coordinate with the collection agency on overdue bills. Give the customer a heads-up that they will be charged a transaction fee on top of the overdue balance, and that transaction fee does not count towards clearing the balance. 
    I have completely lost my confidence in Verizon albeit the many good feedback from my friends. 

    Hi crystallau52,
    Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

  • Setting up New Airport Extreme with Verizon Fios Actiontec MI-424-WR Modem

    I just purchased the new Airport Extreme to run my network at home. My internet provider is Verizon Fios. With their installs, they use an Actiontec MI424WR modem/router. I would like to disable the router part of the Actiontec and use the AEBS for my router. Any advice on how to accomplish this? Thanks.

    ufbrad24, Welcome to the discussion area!
    FiOS does not require a modem. The Actiontec device is a router only.
    You could replace the Actiontec completely with the AirPort Extreme base station (AEBS). Many have discovered that this can be done by a quick call to Verizon.

  • Email photos from iPhoto 8 with Verizon Fios internet

    I am totally new to the wonderful mac world. I have a new iMac with Verizon Fios internet. When I try to automatically setup for emailing photos it tries to setup something with "incoming.yahoo....
    How do I go about setting up email sharing of photos?

    mrmole
    To email photos from within iPhoto you need to use one of the following applications for email:
    1. Apple's Mail (it comes with your Mac)
    2. Entourage
    3. AOL
    4. Eudora
    Only these four apps allow direct emailing from within iPhoto. You make your choice in the iPhoto Menu -> Preferences -> General pane.
    OF course, you need to set up these clients to work for email with your own email settings. Fir details on how to do that you'll ned to consult the Help on the particular app.
    If you use Web-based email, you cannot email from within iPhoto. In that case you can use one, some or any of the following:
    For 10.5 users: You can use any Open / Attach / Browse dialogue. On the left there's a Media heading, your pics can be accessed there. Apple-Click for selecting multiple pics.
    Uploaded with plasq's Skitch!
    To upload to a site that does not have an iPhoto Export Plug-in the recommended way is to Select the Pic in the iPhoto Window and go File -> Export and export the pic to the desktop, then upload from there. After the upload you can trash the pic on the desktop. It's only a copy and your original is safe in iPhoto.
    This is also true for emailing with Web-based services. If you're using Gmail you can use iPhoto2GMail
    If you use Apple's Mail, Entourage, AOL or Eudora you can email from within iPhoto. With 10.5 you can access the Library from the New Message Window in Mail:
    Uploaded with plasq's Skitch!
    If you use a Cocoa-based Browser such as Safari, you can drag the pics from the iPhoto Window to the Attach window in the browser.
    Or, if you want to access the files with iPhoto not running, then create a Media Browser using Automator (takes about 10 seconds) or use THIS
    Other options include:
    1. *Drag and Drop*: Drag a photo from the iPhoto Window to the desktop, there iPhoto will make a full-sized copy of the pic.
    2. *File -> Export*: Select the files in the iPhoto Window and go File -> Export. The dialogue will give you various options, including altering the format, naming the files and changing the size. Again, producing a copy.
    3. *Show File*: Right- (or Control-) Click on a pic and in the resulting dialogue choose 'Show File'. A Finder window will pop open with the file already selected.
    Regards
    TD

  • Don't Install Verizon FIOS!

    Dear Verizon,
    I received numerous calls from Verizon urging me to switch to FIOS due to the many service outages in my area.  Verizon promised that the switch would be absolutely free and cost me nothing while I retained the same services.  The representatives were very excited to tell me that I’d even save money by switching to FIOS.  I’d get much faster Internet at no extra charge and free long distance just by switching to FIOS.  Plus FIOS is guaranteed, so I could try it for thirty (30) days and if I didn’t like it, I could switch back at no charge.  
    My DSL frequently does not work and the technical support refuses to fix it.  According to tech support, there is a special repair ticket that only a supervisor can touch and no one can touch it except for the special supervisor.  This is the second week I’ve been waiting for the special supervisor to touch the special repair ticket.  I’m still waiting.
    I called billing/customer service to get credit for no DSL service and was quoted a FIOS rate with several discounts as the only alternative to defective DSL service. 
    I’m declining your appointment to install FIOS.  The bill you sent is nearly three (3) times higher than the price that you quoted.  It does not include any of the promised discounts.  It starts higher than your advertised rate.
    A search engine and the term “Verizon overbilling”, will yield many customer complaints about excessive charges.  Thanks, but I don’t want to be over billed. 
    Here’s one at: http://verizon.pissedconsumer.com/verizon-overbilling-20120723334108.html    The customer says, “ More than half of the time Verizon makes billing "errors" (always in its favor).  Verizon is now trying to charge us $459.91 for a "PC configuration" service that was never requested or carried out. We didn't even know that such a service exists (and would refuse it at that price). So far five calls, maybe four hours total, to get the bogus charge removed. No luck yet.
    Isn’t odd how those excessive billing “errors” are always in favor of Verizon.  It is amazing! 
    Then there is the $459.91 charge for a service never ordered or provided.  Even after four (4) hours on the phone, the bill still isn’t corrected!
    I know what it’s like to spend many, many hours on the phone with Verizon, but more about that later.
    Since you have no qualms about billing three times higher than the quoted price, then you should be agreeable to three times less than the quoted price, in which case you will be paying me. 
    I also don’t like “bait and switch”.  That’s where you quote a price that you never intended to honor.  The price is just to bait the customer, but then you switch to a higher price.  Of course you have lots and lots of excuses as to why the price is so much higher.  Oh by the way, “bait and switch” is illegal in this state.
    The Verizon representative who quoted the FIOS price also promised that a supervisor would reach out to me (that means call back) about a related issue and that the FIOS installation appointment would be set by the customer, rather than Verizon.  The supervisor never called, they never do!  Verizon unilaterally set the appointment without considering or contacting me. 
    On my subsequent calls, a supervisor has NEVER been available to speak to me and NEVER called back despite promises to “reach out to me”.  There is no fax number or email to reach a supervisor. 
    When asked for alternative help, Verizon customer service representatives do not know the name of the company President, or the address or phone number of the corporate office or any other source of help.  The representatives have never heard of a customer advocate or assistant, an executive team, an escalation group or any other help for the exhausted customer. 
     All the representatives can do is transfer the call to a wrong number or disconnect the call so the customer gets to start all over again.  After all, a customer’s time isn’t worth anything!
    Yet the Verzion website boasts, “Our customer support team is here to help”.  Really?  Help who?
    I called Verizon to decline the installation appointment.  Informing the Verizon billing department wasn’t sufficient, as I had to wait on hold while billing got a member of the FIOS Team on the line. 
    The FIOS team representative started the conversation with, “So you’re calling to cancel your services”.  I explained that I was not canceling any services.  I was declining a FIOS installation appointment that was set unilaterally by Verizon.  The Verizon representative said that if I canceled my FIOS service that I would have NO service at all since the area is being switched over to FIOS.  I explained that I don’t have FIOS and so I can’t cancel FIOS since I don’t have it to begin with.  I’m keeping all services.
    The representative’s intimidation tactics continued as she said she was putting in the notes that she warned me.  I replied that I have regular service that is not FIOS and Verizon could call me when they get to the point that the only service they offer is exclusively FIOS.  The Verizon representative said that’s not how they do it, they will just shut off all services without notice. 
    I replied that I don’t think that is ethical.  So what happened to the free switch to FIOS that costs me nothing?  How could FIOS be guaranteed since switching back in 30 days would clearly result in the termination of all services?  What kind of guarantee is that?
    I again called billing/customer service twice to explain to two (2) different representatives that I am not canceling anything.  I am merely declining your gracious offer to install FIOS at an outrageous price that is far more than my regular monthly bill and nearly three (3) times higher than the price that you quoted.  Of course this consumed hours more of my time on the phone while I waited to speak with a supervisor that was NOT available, and did not call me back. 
    Although I made it repeatedly clear that I am not canceling any services but merely declining an installation appointment, I wouldn’t be surprised if Verizon trucks arrive anyway. 
    In the meantime I continue to await delivery of the box of Ethernet cables.  DSL tech support declined to fix the DSL service because my wireless modem/router was connected to my wireless computer.  According to tech support this is not allowed and the only way to have Internet service is via Ethernet cable.  So tech service refused to help.  I’m going to need several different length cables.  Some short ones for when I am near the modem/router and a very long one for when I am in other rooms.  Please expedite the shipment of a 200 foot Ethernet cable so that tech support will finally restore my DSL service.  Thanks.

    All you need to do is plug the Ethernet cord in to your new computer. No software is needed. If your want the software installed go to activatemyfios.verizon.net click configure additional computer. Type in your Verizon user name and password and follow the prompts.

  • As a Verizon FIOS client, can we just use Ethernet cable to connect to time capsule, or do we need their router to connect to the time capsule?

    As a Verizon FIOS client, can we just use Ethernet cable to connect to time capsule or do we need the Verizon router to connect to time capsule?

    The Time Capsule is indeed a wireless router with simultaneous dual band capability...and a hard drive for backup purposes. You can use that to your advantage if you configure the Time Capsule as I suggested in Bridge Mode.
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    I suppose that you could also use the "g" wireless network provided by the Verizon router as a "guest" network or something similar if you really do need another wireless network.
    It might be possible to configure the Time Capsule as the main router on the network....that's a question for Verizon. But even if you might be able to do this, I'm sure it is not supported by Verizon, so you would be on your own in the event of any Internet connection difficulties on your service.
    And, since the Time Capsule does not have a built in modem....you would still need to add a separate modem to the installation anyway.
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  • HP officejet Pro 8500A - problem with wireless setup switching from ATT Uverse to Verizon FiOS

    I had this all-in-one printer set up and working on wireless through ATT Uverse router in one city.  just moved to another city and got Verizon FiOS.  Now when I try to set up the wireless connection, the printer will connect to the router, but my computer cannot locate the printer.  It gave a 169 IP address which doesn't seem right.  I've tried uninstalling and reinstalling the printer software on my computer, but when going through setup on the computer, it can't find the printer automatically or by me typing in the IP address it shows on the printer.  Not sure what I have done wrong.
    This question was solved.
    View Solution.

    It is not connected to your router (indicated by the 169.254 IP address).
    Let me know the model of your FIOS router (Rev D, E, etc). 
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • When I open my free aol email account, I keep getting redirected to a new open tab ad for Verizon Fios. Is there a way to block this in Firefox?

    I tried SuperAntiSpyware and Malwarebytes but they didn't solve the problem. AOL email is the only place I'm having this problem and it's constantly happening while I have that email open. It will open up the same new tab time after time. Screen shot jpg will not upload but it shows 3 tabs for "FiOS Custom TV" with the following address - http://campaign.verizon.com/customizetv/?CMP=BAC-CON_2015-Q2_MM-ACQ-MZ2ACQQuizP3a_0576
    Help?

    I access my aol email through www.aol.com. When I got to my emails, another tab was automatically opening by itself and I was redirected to that newly opened tab with the page that had the Verizon Fios promotion/ad. This happened automatically and repetitively while I was trying to check my emails. (Note the multiple Verizon tabs in the screenshot attached to this inquiry)
    This happened over the last 2 days while in my free aol email account. I did notice a Verizon ad at the top of my email inbox while this was happening. I never did click on or otherwise access the Verizon ad but was constantly redirected to the new page/tab while viewing my emails. I went to my aol email just now to see if this was still occurring; there is a different ad in place of the Verizon ad and I am no longer being automatically redirected to another tab/page. Don't know why it was happening when the Verizon ad was there but it's not happening now since the Verizon ad has been replaced with another ad from a different company.
    Any thoughts on this?
    thank you

  • How can I get my Cisco wireless router to wirelessly connect to my Verizon Fios Actiontec router?

    I have Verizon Fios for internet, tv and phone. The Verizon Actiontec router is connected with a ethernet cable into my desktop and the internet is up and running. Now I bought a Cisco Linksys WRT54GL Wireless-G Broadband Router, and I wanted to connect it to another desktop two floors up. I set up the Cisco router according to the instructions, but I'm not able to connect to the internet. It shows that my computer was able to get a Local Network connection, but internet connection keeps failing.... I tried changing the IP address. But I'm confused about the whole thing. Is the Default gateway number suppose to be the same for both routers? Is it possible that the Actiontec router isnt giving off a strong enough wireless signal? I'm open for suggestions! Thanks

    Mac or Windows machine?
    Is the WRT connected directly to the upstairs computer? I don't think you can use the WRT that way?
    Have you had a look here?:http://homecommunity.cisco.com/t5/Wireless-Routers/General-Linksys-Router-FAQs/td-p/4286
    I THINK you would have to have a WETxx (Ethernet Adapter)  instead?
     If it connects to the Internet even breifly then I suppose that means your connected but it may be losing the signal and failng. You would porbably have ot get a WAP(Access Point) and use it as a repeater.
     I'm a bit rusty on the names so I hope i got them right, hope it helps.....

  • Verizon Fios is by far the worse for trying to get service

    I have been signed up to get Verizon Fios since the end of July. It is now August 25. The first appointment I get a no call no show from a technician. After calling V and getting some answers the customer service rep said that the problem would be fixed and taken care of by my next appointment on the following Monday. I am fine and cool, not a problem. Monday comes a round and once again no call no show. This time I contacted V the rep said that the problem has not been fixed and I would have to wait and will receive a call when another appointment can be set up and the problem is fixed. The problem was supposedly an "engineering" problem that the apartment building does not have service but all the while I know others in the complex have fios because I have seen it in apartments and technicians installing them. The rep aslo asked if I gave them the right address and I was completely reading it off the complex website and she said that the address did not exist, when you can easly go on V's website and it will find the address when signing up for service. Eventually, a week later, I receive another email of another appointment and confirmed it. I contacted V to follow up and make sure its really going to get installed this time. I am even connected to the local dispatch and she confirms the appointment for Monday and I ask if it is possible to get it Sunday the 25th. It is August 25th and I am not trying to waste my time so I call V just to check the status of my technician and the rep, who by the way was the most rude and unprofessional representative I have ever talked to, said that there is a "fallout" "engineering" problem, tell me something I do not know, and that I would have to wait until Monday to call back and try to fix it. Same story but a different day. So that is three times, each time saying the problem was going to get fixed and not. I have been patient. I expect more from a company like Verizon. 

    Gamble97 wrote:
    First let me start off by saying in the past 12 years of owning a cell phone I have had almost every service provider in my area. (tmobile, at&t, spring, Verizon, & u.s cellular)
    I have had them all and must say that by far Verizon is the WORST service and has the WORST customer service ever. I joined and got a family plan (2 lines) to save money.
    I’m at home with windows all around and a skylight. I have no problems at work  with a building with no windows on ground level, but I can’t get reception at home inside or outside.
    For the 1st problem, why do you keep switching? Haven't you found a company with coverage that is good enough for you? No company has a signal EVERYWHERE. Have you been switching constantly because you choose to switch or your company forces you to switch? If the latter, you should complain to your company to go with the best service, not to ruin their business by going with substandard service. Additionally, no provider has the best signal EVERYWHERE. If your company is forcing you to switch, maybe you could suggest that they offer more than one provider for business phones. I know my company has contracts with AT&T, Sprint & Verizon. If you are constantly changing because you choose to change, then I would suggest that you pick the best footprint for you and then stick with it. Afterall, you have had them all, so you should know which would be best for you.
    As to the second part, this sounds more like a location problem rather than a phone problem. NO provider has service in ALL locations.

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