Dragon Story In-App purchase failure

I downloaded Dragon story and tried to buy more gold through my ITunes account. But when I enter my password the message says "Your purchase could not be completed. For assistance contact Itunes Support." I cannot find any information why my purchase won't go through. I have uninstalled and reinstalled and still cannot get any in-app purchase to go through. Anyone else having this problem, or suggestions?

Hi Chinstrap,
I would suggest that you contact iTunes Support:
http://www.apple.com/support/itunes/ww/
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB

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HT201304 In App purchase failure

Why do I receive, "in App apurchase Failure"?
when I buy From iTunes or App Store my purchases are successful
but when using the In App purchase they fail.

When I confirm purchase
" your purchase could not be completed "
https://discussions.apple.com/message/23780272#23780272

In App purchase failure

Why do I receive, "in App apurchase Failure"?

When? I can't find it now, but I read in another post over the last couple of days that the Apple iTunes / in-app purchases servers were down briefly. You can always check here to see if Apple is having issues: http://www.apple.com/support/systemstatus/

HT4009 In app purchase failure

I've tried repeatedly to make an in app purchase on a game and it won't go through. My restrictions are turned off and other purchases are going through fine. Any ideas?

Have you tried closing that app via your device's multitasking bar and seeing if it works when you re-open it ?
iOS 7 : double-click the home button to open the taskbar, and then swipe or drag the app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
iOS 6 and below : from the home screen (i.e. not with that app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Looking for a Dictation App for my Iphone and MacBook Pro. Want to send all dictation to Word. I have Dragon. Should I purchase Dragon Premium or Dragon for Mac?

Looking for a Dictation App for my Iphone and MacBook Pro.
Want to send all dictation to Word.
I have Dragon. Should I purchase Dragon Premium or Dragon for Mac?

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Should I purchase Dragon Premium or Dragon for Mac?
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TS3297 I i downlaoded flashcards + with the top in app purchase of "US english female" for 1.99 and it shows the purchase with the option to download it for free then it comes back "Failure ?! Receipt verification failed !

I downloaded flashcards + with the top in app purchase of " US english female" for 1.99 and it shows the purchase with the option to download it again for free then it comes back "Failure ?! Receipt verification failed ! I have deleted the app and reinstalled several times and it still does not work !!!!I have a iphone 4s with the 5.1.1. Thanks

Lots of people having this problem. Flash card+ says this is due to a change in the Apple processes receipts... See posts on their facebook page. https://www.facebook.com/flashcardsplus/timeline?filter=2

HT4009 My daughter made a $49.99 in-app purchase of 1400 gems for Home Design Story. She says she does not know how she purchased it. Is there anyway to remove that from my purchases?

My daughter made a $49.99 in-app purchase of 1400 gems for Home Design Story. She says she does not know how she purchased it. Is there anyway to remove that from my purchases?

Apple allows apps to list themselves as "Free" if the initial download is free, even if the app has kid-oriented inducements for costly in-app purchases. The in-app purchases are almost always ridiculous, over-priced game accessories, of which your example of "1400 gems for $49.99" is right up there. It is way too caveat emptor for my taste, but each consumer can form their own opinion on that.
To Apple's credit, they have a good record of granting refunds providing you explain the extenuating circumstances (purchase by a minor) and only ask once. Contact iTunes Customer Service.
As roaminggnome notes, you need to place restrictions on the devices. The restrictions are off by default, so you need to take action to do this. See this document: iOS: Understanding Restrictions

I play an app called "knights and dragons" on my iphone 5s, why is it im unable to make in app purchases with my iphone?

I have an app on my hpone i like to play called "knights and dragons" the game allows players to make in app purchases to help make there character stronger, i put in my card info and it sends me back "unable to complete purchase" im just trying to understand why i cant make purchases if i have all the necessary specs.

We are all itunes users just like you. We cannot refund anything.
There are no refunds, but you can try contacting itunes support. Click "Support" at the top of this page, then click the link under "Contact Us"

HT201272 In-App purchase download failure

I purchased two "in-app" items which have failed to download but my credit card has been charged! I have attempted to contact the manufacturer of the app but they have not replied to any of my email requests. I don't know what else to do but contact Apple. Please help! The error message is "You've already purchased this In-App Purchase but it hasn't been downloaded.". Everytime I try to download the purchases I get a "failure" message. This is so frustrating.

These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT3702 Anytime I try to make an in app purchase only for master of dragon it says cannot connect to iTunes Store. I have don't it multiple times recently and all of a sudden it has not let me purchase anything.

I cannot make anymore purchases on an app I have downloaded (master of dragon). It just started happening when I changed my cc payment information. It says sorry cannot connect to iTunes Store. And says cannot connect to itunes store(0). Please tell me what am I to do.

rockyboy223 wrote:
I thought the question was implied. How do I get this fixed so I can make the in-app purchase?
By doing exactly what it said to do and what you have alrready done:
"Please contact Itunes Support to complete this transaction"
This is an issue with itunes support. You have done all you can do

HT4009 Try to do a in app purchase for knights and dragon and it gets rejected tells me to contact iTunes support.

Try to do a in app purchase for knights and dragon and it gets rejected tells me to contact iTunes support. I checked to see if restriction was on. And I have done many in app purchases before

Click here and ask the iTunes Store staff for assistance.
(100708)

HT5057 Why I can't purchase gold in dragon story game? It's ask me to go to Itunes support for complete transaction but I can't find where to complete.

I can't purchase dragon story gold? It's ask me to go to Itunes Support to complete transaction but I can't find where to complete it.

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page . When you've filled in the form you should get a reply from iTunes within 24 or 48 hours.

What is the license for an App Store App? In-App Purchase? Re-downloads?

Hello All!
I purchased an iPhone 3G when they initially came out. My wife bought one (and uses my iTunes account on it exclusively) about six months later. I couldn't find and understand what the licensing agreement was about installing the same app on multiple devices. I wanted to be legal and do it right, but I knew I could download the same app on both phones (with a single purchase) since they both use the same iTunes account.
I asked the iTunes store support via e-mail for a clarification of the policy since I couldn't find or understand the legal version of application licensing through the iTunes store on the Apple website. I got the run-around and no simple yes or no answer after several back and forth replies. So, I posted a message here and received a number of replies telling me that it was legal (not just possible, but LEGAL according to the EULA and the iTunes Store's licensing agreement -- which does vary considerably with each type of product sold). I proceeded accordingly since then based on that information, since I couldn't get a simple yes or no answer from iTunes Support about the really simple question I asked them. I was just attacked about my total ignorance on a different website by a user when I questioned the change in In-App purchase policies. I know Apple has seen a spike in these purchases, but it's been driven (quite literally) by the GPS app subscriptions, not true in-app product purchases.
Up until now, I've avoided in-app purchaes because I just didn't like the fact that if it was lost due to some failure in hardware (or backups not working correctly, as that was a real problem with the iTunes software for some time for me), I had no ability to re-download it again, like the app itself. Now, with the policy change allowing for developers to avoid having to make a Lite version and make buying the full version an in-app purchase, this will make it unavoidable for certain applications if I want the full version.
*So, I've got several questions, and would appreciate an Apple employee response, in addition to others who really know (and aren't just doing what is possible). Is it legal for a purchased app to be installed on multiple devices concurrently? If that is legal, can an in-app purchase be installed on multiple devices concurrently (and is possible to make this download without additional charges)? And finally, can in-app purchaes be downloaded again if there is a hardware failure (and no valid backup to restore from) or do I have to buy it all over? If that last question has an answer of no, it's going to help me determine who I buy from.*
I'm not a fan of these in-app purchases since they weren't re-downloadable when problems occurred (as least that's what I was told), so as I said, I've avoided them. Obviously, I'm going to have to change that policy, but I want to know that my purchases will be safe. I like seeing the app on my computer's hard drive as a real file (and in iTunes as a listed application).
I'd appreciate someone clearing this up for me as I took the first time I asked as a basis for my decisions since then and now I'm being told that was all wrong. I wish there was a simple link, in non-legal terminology, that would explain the licensing rights for each type of product being sold in the iTunes store on the Apple website itself. If there is such a place, iTunes Support should have told me about that when I contacted them in the first place when my wife first got her phone (but instead, I had to get answers here because it seemed like Apple's support is just automated computers guessing at appropriate responses to questions). It was such a simple question and I couldn't get an answer, even after 2 or 3 back and forth replies. It was rediculous!
Would someone please clear this up for me?
Thanks!
Jim

@wjosten:
I really appreciate your input, but I'd like an Apple employee response to rest my hat on (like JasonL, who has responded to my posts previously -- his user account is marked with an Apple icon and says Apple Employee on it). I know it's not official, but after getting attacked on another website for this question, I knew I had to head here. I couldn't get straight answer from Apple's iTunes Store Support, so I wanted to have someone attached to Apple sticking their neck out.
*A few questions for you, though, with the in-app purchases of both subsciptions (like with the GPS apps) and product additions, since I've never used them before because of fear of losing them. When you make an in-app purchase, and then I want to put it on my wife's phone, does it come up the same box saying it's free to download because you've already purchased it? How does this work with subscriptions, which would have to update the developer's servers somehow (to know how long to provide a service for)? I have MotionX GPS and need a subscription for esentially the app to work fully. I'm still in the 30-day free window, but it's not installed on my wife's phone. If I want to continue the service, will I be able to buy one subscription and just re-download it on her phone (and it would give her phone the same expiration date for her service from them)? Would it just update MotionX's system when the initial purchase is made and any additional downloads would be ignored (as long as they were made under my iTunes account)? This is particularly confusing because MotionX says you can stack subscriptions, so I would think each download would have to be paid for in order to do this. See what I mean?*
*I know about music being non-redownloadable, but also thought the same was true for all media except for apps (movies, TV shows, etc.). Is that also not true? It's not a big issue for me, since I don't get most of my media from iTunes, but I'd like to know the right answers when I do.*
Thanks for helping someone who doesn't understand Apple's SLA's or how to find them online on their system. Yes, I'm a PC, but am considering a Mac for the near future, but I've never had a lot of luck finding information in Apple's support knowledgebase at all. Microsoft's KB works better, but it just may be I'm used to it since I've used it for almost 20 years. I've only been using Apple's for going on 15 months.
Really, if you can clear up these other questions, I'd be happy to call it solved. I appreciate it a bunch!
Take care!
Jim

How to back up phone with apps purchased with multiple iTunes accounts

It's a long story, but my iPhone has apps that were purchased through multiple iTunes account.
Is it possible to create a backup of my phone that accounts for all of these apps? Last time I tried backup in iTunes, it only backed up the apps purchased with that particular iTunes account, but not others.
Should something happen to my iPhone and I need to restore/clone my phone, I want all my apps -- regardless of whose iTunes account was used to purchase them -- to be restored.
Any quick and easy way for this?

JoyfulLees wrote:
It's a long story, but my iPhone has apps that were purchased through multiple iTunes account.
Is it possible to create a backup of my phone that accounts for all of these apps? Last time I tried backup in iTunes, it only backed up the apps purchased with that particular iTunes account, but not others.
Should something happen to my iPhone and I need to restore/clone my phone, I want all my apps -- regardless of whose iTunes account was used to purchase them -- to be restored.
Any quick and easy way for this?
The backup does not include any apps. It only includes the list and arrangement of apps; which are then reloaded when you sync after restoring.

If I download an app under my friends account, but want to in app purchase under mine, how do I do so? I don't want to spend his money.

The game is Puzzle and Dragons(I'm sure you've heard of it)
I just received an iTunes gift card and would like to in app purchase to help my gameplay. The thing is, I downloaded the game under my friends iTunes account. I have credit in my account. Is this possible?

There is no issue here. this is not rocket science.
delete the app
buy it from your own account
buy in app purchases
done

Dragon Story In-App purchase failure

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