In App purchase failure

Why do I receive, "in App apurchase Failure"?

When? I can't find it now, but I read in another post over the last couple of days that the Apple iTunes / in-app purchases servers were down briefly. You can always check here to see if Apple is having issues: http://www.apple.com/support/systemstatus/

Similar Messages

HT201304 In App purchase failure

Why do I receive, "in App apurchase Failure"?
when I buy From iTunes or App Store my purchases are successful
but when using the In App purchase they fail.

When I confirm purchase
" your purchase could not be completed "
https://discussions.apple.com/message/23780272#23780272

HT4009 In app purchase failure

I've tried repeatedly to make an in app purchase on a game and it won't go through. My restrictions are turned off and other purchases are going through fine. Any ideas?

Have you tried closing that app via your device's multitasking bar and seeing if it works when you re-open it ?
iOS 7 : double-click the home button to open the taskbar, and then swipe or drag the app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
iOS 6 and below : from the home screen (i.e. not with that app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the equivalent of a reboot.

Dragon Story In-App purchase failure

I downloaded Dragon story and tried to buy more gold through my ITunes account. But when I enter my password the message says "Your purchase could not be completed. For assistance contact Itunes Support." I cannot find any information why my purchase won't go through. I have uninstalled and reinstalled and still cannot get any in-app purchase to go through. Anyone else having this problem, or suggestions?

Hi Chinstrap,
I would suggest that you contact iTunes Support:
http://www.apple.com/support/itunes/ww/
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB

TS3297 I i downlaoded flashcards + with the top in app purchase of "US english female" for 1.99 and it shows the purchase with the option to download it for free then it comes back "Failure ?! Receipt verification failed !

I downloaded flashcards + with the top in app purchase of " US english female" for 1.99 and it shows the purchase with the option to download it again for free then it comes back "Failure ?! Receipt verification failed ! I have deleted the app and reinstalled several times and it still does not work !!!!I have a iphone 4s with the 5.1.1. Thanks

Lots of people having this problem. Flash card+ says this is due to a change in the Apple processes receipts... See posts on their facebook page. https://www.facebook.com/flashcardsplus/timeline?filter=2

HT201272 In-App purchase download failure

I purchased two "in-app" items which have failed to download but my credit card has been charged! I have attempted to contact the manufacturer of the app but they have not replied to any of my email requests. I don't know what else to do but contact Apple. Please help! The error message is "You've already purchased this In-App Purchase but it hasn't been downloaded.". Everytime I try to download the purchases I get a "failure" message. This is so frustrating.

These are user-to-user forums, you can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

What is the license for an App Store App? In-App Purchase? Re-downloads?

Hello All!
I purchased an iPhone 3G when they initially came out. My wife bought one (and uses my iTunes account on it exclusively) about six months later. I couldn't find and understand what the licensing agreement was about installing the same app on multiple devices. I wanted to be legal and do it right, but I knew I could download the same app on both phones (with a single purchase) since they both use the same iTunes account.
I asked the iTunes store support via e-mail for a clarification of the policy since I couldn't find or understand the legal version of application licensing through the iTunes store on the Apple website. I got the run-around and no simple yes or no answer after several back and forth replies. So, I posted a message here and received a number of replies telling me that it was legal (not just possible, but LEGAL according to the EULA and the iTunes Store's licensing agreement -- which does vary considerably with each type of product sold). I proceeded accordingly since then based on that information, since I couldn't get a simple yes or no answer from iTunes Support about the really simple question I asked them. I was just attacked about my total ignorance on a different website by a user when I questioned the change in In-App purchase policies. I know Apple has seen a spike in these purchases, but it's been driven (quite literally) by the GPS app subscriptions, not true in-app product purchases.
Up until now, I've avoided in-app purchaes because I just didn't like the fact that if it was lost due to some failure in hardware (or backups not working correctly, as that was a real problem with the iTunes software for some time for me), I had no ability to re-download it again, like the app itself. Now, with the policy change allowing for developers to avoid having to make a Lite version and make buying the full version an in-app purchase, this will make it unavoidable for certain applications if I want the full version.
*So, I've got several questions, and would appreciate an Apple employee response, in addition to others who really know (and aren't just doing what is possible). Is it legal for a purchased app to be installed on multiple devices concurrently? If that is legal, can an in-app purchase be installed on multiple devices concurrently (and is possible to make this download without additional charges)? And finally, can in-app purchaes be downloaded again if there is a hardware failure (and no valid backup to restore from) or do I have to buy it all over? If that last question has an answer of no, it's going to help me determine who I buy from.*
I'm not a fan of these in-app purchases since they weren't re-downloadable when problems occurred (as least that's what I was told), so as I said, I've avoided them. Obviously, I'm going to have to change that policy, but I want to know that my purchases will be safe. I like seeing the app on my computer's hard drive as a real file (and in iTunes as a listed application).
I'd appreciate someone clearing this up for me as I took the first time I asked as a basis for my decisions since then and now I'm being told that was all wrong. I wish there was a simple link, in non-legal terminology, that would explain the licensing rights for each type of product being sold in the iTunes store on the Apple website itself. If there is such a place, iTunes Support should have told me about that when I contacted them in the first place when my wife first got her phone (but instead, I had to get answers here because it seemed like Apple's support is just automated computers guessing at appropriate responses to questions). It was such a simple question and I couldn't get an answer, even after 2 or 3 back and forth replies. It was rediculous!
Would someone please clear this up for me?
Thanks!
Jim

@wjosten:
I really appreciate your input, but I'd like an Apple employee response to rest my hat on (like JasonL, who has responded to my posts previously -- his user account is marked with an Apple icon and says Apple Employee on it). I know it's not official, but after getting attacked on another website for this question, I knew I had to head here. I couldn't get straight answer from Apple's iTunes Store Support, so I wanted to have someone attached to Apple sticking their neck out.
*A few questions for you, though, with the in-app purchases of both subsciptions (like with the GPS apps) and product additions, since I've never used them before because of fear of losing them. When you make an in-app purchase, and then I want to put it on my wife's phone, does it come up the same box saying it's free to download because you've already purchased it? How does this work with subscriptions, which would have to update the developer's servers somehow (to know how long to provide a service for)? I have MotionX GPS and need a subscription for esentially the app to work fully. I'm still in the 30-day free window, but it's not installed on my wife's phone. If I want to continue the service, will I be able to buy one subscription and just re-download it on her phone (and it would give her phone the same expiration date for her service from them)? Would it just update MotionX's system when the initial purchase is made and any additional downloads would be ignored (as long as they were made under my iTunes account)? This is particularly confusing because MotionX says you can stack subscriptions, so I would think each download would have to be paid for in order to do this. See what I mean?*
*I know about music being non-redownloadable, but also thought the same was true for all media except for apps (movies, TV shows, etc.). Is that also not true? It's not a big issue for me, since I don't get most of my media from iTunes, but I'd like to know the right answers when I do.*
Thanks for helping someone who doesn't understand Apple's SLA's or how to find them online on their system. Yes, I'm a PC, but am considering a Mac for the near future, but I've never had a lot of luck finding information in Apple's support knowledgebase at all. Microsoft's KB works better, but it just may be I'm used to it since I've used it for almost 20 years. I've only been using Apple's for going on 15 months.
Really, if you can clear up these other questions, I'd be happy to call it solved. I appreciate it a bunch!
Take care!
Jim

Unable to make in-app purchase

Hi.
I have an iPhone 4, and I've never made an in-app purchase before, but I tried to make one recently and it wouldn't work. All I seem to get from the app whenever I try is an error message that says 'ERROR The transaction failed'.
I contacted support for the app in question, which is called TidePoint, and they replied "The error you are seeing is issued back to our App from Apple indicating a failure to purchase the in-app. We only display this error if the transaction fails due to a reason other than being cancelled by the user."
They went on to suggest that there might be a problem with my Apple account, or the card associated with it.
I have checked my Apple account, and the card details are all correct and up to date, so that doesn't seem to be where the problem lies.
I also checked the general settings on my iPhone to make sure there wasn't a restriction in place on it; I found that restrictions were turned off completely.
Can anyone suggest what might be causing this error message always to appear please?

Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action

An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How reinitialize app?

An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How do I reinitialize the app?

Thank you again. Here's the console messages from trying to open iMovie and then opening the App Store. Clicking on the iMovie icon in App Store purchases and clicking on check for unfinished downloads:
8/28/14 4:56:26.743 PM Dock[214]: LSOpenFromURLSpec(file:///Applications/iMovie.app/) failed with -10699
8/28/14 4:56:47.878 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:56:47.879 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:57:50.201 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:57:50.201 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:35.745 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:35.745 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:35.824 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:35.824 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:35.847 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:35.847 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:36.276 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:36.276 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:39.448 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:39.448 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:39.449 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:39.449 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:55.996 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:55.996 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.021 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.022 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.051 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.052 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.342 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.342 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.425 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.425 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.508 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.508 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.518 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.519 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.696 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.696 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.808 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.808 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.826 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.827 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.838 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.839 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.843 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.843 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.857 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.857 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.893 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.894 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.907 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.907 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.923 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.924 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.969 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.970 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.039 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.039 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.045 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.045 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.145 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.145 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.231 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.231 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.249 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.249 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.293 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.293 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.350 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.350 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.352 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.353 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.400 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.400 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.402 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.402 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:59.814 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:59.814 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:59.932 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:59.932 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:00.697 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
8/28/14 4:59:26.564 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.565 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.660 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.660 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.840 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.840 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.864 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.864 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.984 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.984 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.069 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.069 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.079 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.079 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.083 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.084 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.385 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.385 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.389 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.390 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.391 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.391 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.435 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.436 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.443 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.443 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.479 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.479 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:31.036 PM acwebsecagent[127]: License : One or more of the License/Public Key can't be NULL
8/28/14 4:59:31.036 PM acwebsecagent[127]: SSLExt : Failed to get ScanSafe headers
8/28/14 4:59:31.036 PM acwebsecagent[127]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005

In app purchases ask me to contact iTunes support 5th time

I make regular in app purchases, unfortunately, also regularly, I am being told once a week to contact itunes support. The problem lies in the 4 day period of awaiting for iTunes support to acknowledge my problem and another 3-4 days (more if the week end period takes place) of waiting for the problem to be fixed, refreshing my email page ignorantly. I feel very poorly treated and very uncomfortable with the constant failure of my account only regarding in app purchases and furthermore with the very poor quality of the support. Deeply regretting the purchase of an iPhone 5.

Hi...
In case this applies, you must have a credit or debit card on file in order to utilize In-App purchases. In-App purchases cannot be made from the balance of a redeemed iTunes gift card.
You can use the email form for contacting Apple here > Apple - Support - iTunes Store - Contact Us

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.

I have one apple ID for multiple devices in my family. I'd like to keep it that way for itunes/app purchases. I would like a simple step 1, step 2, step 3 response on what I need to do to separate all other features like imessage, contacts, emails, etc.
I have been reasearching how to do this on the internet, but I haven't found an easy explanation yet. My family is going crazy over each others imessages being sent to others in the family and not being able to use FaceTime because of conflicting email addresses. I have read that if each person gets their own iCloud account, this would work. However, I need to know what to do after I set everyone up with their own iCloud account. Do I make that the default email address to be contacted or can they still use their hotmail email addresses. Any help- with easy explanation- would be much appreciated!!

We do this in my family now. We have one account for purchases, so it is used to share music and apps (I think that is in Settings/iTunes & App Stores). Each iDevice has this configured.
Then, each of us has our own iCloud account that is configured under Settings/iCloud. That then allows us to have our own Mail/Contacts/Calendars/Reminders/Safari Bookmarks/Notes/Passbook/Photo Stream/Documents & Data/Find My iPhone/and Backup. That Backup piece is pretty sweet and comes in handly if you replace your iDevice. You can just restore from it.
So we all share the Apple Store account but we all have our own iCloud accounts to keep the rest seperate or things like you mentioned are a nightmare.
In answer to what iCloud does for you: http://www.apple.com/icloud/features/
Think of it as an internet based ("cloud") area for all of those items listed in my response. What you need to remember is photo stream only maintans the last 1000 pictures so don't count it as a complete backup solution for your pictures. Even though I rarely sync with a computer these days, I do still try to sync my phone with iPhoto (I have an iMac) so that I have copies of all of my pictures. 1000 may not stretch as far as it sounds.
Message was edited by: Michael Pardee

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him mine. Want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address.

Help! I have a new iPhone 5s. My husband just lost his 4s, so I want to give him my 4s. We want to use same Apple ID so we both have access to itunes/apps purchases. Want to separate contacts, messages, mail, etc. I cannot change iCloud address on 4s iPhone. Also, when I tried to change iMessage I got a message that if I deleted my id (which seemed to be the only way to get my husband's I'd there), I would not be able to receive iMessages on any device.
Would someone kindly tell me how to set up th 4s for my husband so that we can keep our info separate? It would be most appreciated! Thanks!!

Hey Fagen!
You will want to see the following article for guidance on achieving the result you wish to achieve:
What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht5661
I would just follow the instructions from this article to give your unused 4s to your spouse. Since you have already started using your 5s, you will still be receiving iMessages on that phone and will have no need to receive them on a device that has been replaced. Thanks for coming to the Apple Support Communities!
Cheers,
Braden

In-app purchase of tangible goods

Hi,
I like apps that teach us and our kids.
I also like in-app purchases. They allow developers to offer their apps for free with some partial (but very useful) content
and make money with additional content/software that they sell as add-ons.
I clearly see one missing component in this process:
In-app purchase of tangible goods
Imagine you are studying drawing on iPad.
You are watching a training video. Instructor says:
”For the next lesson we will need the following Chinese 18 century brushes and acrylic paints. (shows picture of tools)
You can buy them yourself in a local stationary store,
OR
You can click here and receive complete kit of brushes and paints necessary for this lesson for just $9.99.
This kit also includes templates for practicing. Delivery will take only 3 working days"
Another example:
Imagine you are learning to cook Thai food on your iPad.
You are watching a training video. Instructor says:
”To prepare the following Tom Yam recipe you would need the following fresh ingredients (meat, prawns)
which you can buy in your local grocery store and the following traditional Thai herbs and spices. (shows picture and descriptions).
Complete kit of Thai herbs and spices for this and other lessons is available as in-app purchase for just $4.99.
Click here and we will deliver it to you in 3 working days"
Is this something you would love to do in your app ?
I think, Apple has everything necessary to make it a one click experience for users: calculate price including shipping and taxes,
collect payment, send prepaid UPS label to app developer (or specified vendor).
I wonder if this idea makes sense ?
What do you think?
Alex Goncharov
Surrey, BC
Canada

...or be responcible to do full refund and disable these in-app purchases if people will complain ?
Would that work?

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I bought a new app ($0.99), bought $19.00 worth of on app purchases and the app crashed, now it says that I have to start a new game since i had just started it and didn't get a chance to save it, so my question is, how do i get my money back?

I'm keeping the app, i just need the $19.00 back.

Error reading when trying to make in app purchase

I have the "isingworship" app and it will not let me purchase songs within the app... I made sure my in app purchase is turned on. 2 error messages come up when I try to purchase a song 1. We cannot connect to the iTunes store, and 2. please contact apple.come/support. The only reason I purchased and Ipad was to use this this app at our church and now it wont even work. Someone please help!

Have you contacted iTunes Support ? If not then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

In App purchase failure

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