Droid razr question mark in battery

This morning i dropped my phone on accident and when i picked it up it was turning off. I turned it back on and it had a red question mark in the battery slot. It said it was 100% and was on for about 2 1/2 hours. In that time i googled on what to do and it told me to hit the power button and both volume up and down buttons and once the menu came on to go to battery tools and it was suppose to fix everything. Well now im guessing that my phone died becuase it wont turn on, but it i have it plugged in it turns on but stays on the image of that white ''M" in the red circle. What do i do now?

You need to call and ask tech support to send you CLNR phone.  Hopefully you have a line to call from as they will want to do some trouble shooting before they decide to send you the CLNR.  I don't know how they will consider the fact that you dropped the phone.  If you tell them that!  Does the phone show like it has been dropped?  If the phone shows abuse then they may charge you for the CLNR after they get your phone back and inspect it.  If the phone is more than a year old and does show signs of dropping it then you may want to consider other options.  Do you have TEC insurance on the phone?  If so you may want to call them, that will only be $99.00 deductible and they will send you a CLNR. http://support.verizonwireless.com/information/device_replacement_program.html  http://support.verizonwireless.com/clc/features/calling_features/equipment_protection.html

Similar Messages

  • Question mark on battery

    Hi Nokia,
    My Nokia Lumia 800 has a question mark on its battery.
    I have upgraded to the latest version 1600.2483.8106.11500
    And this did not fix the problem.
    On the battery status screen via the diagnostics screen . all the values are just 0.
    The upgraded has not fixed my battery problem.
    NOKIA please help.... what should we do

    I thought the 12070 update was supposed to fix this? My 800 still has the '?' instead of battery status, even with the 12070 update applied officially.
    Am stumped. And disappointed. Nokia? How difficult is it to read a battery voltage register? Not very, I'd say.... 8-(
    Steve Litchfield
    3-Lib (Tips/resources/Info for Nokia smartphones and Communicators) plus All About Symbian

  • Question mark in battery symbol

    The other day I did some app updates and restarted my phone. After startup, a question mark showed up in the battery icon. The phone was working fine otherwise though. I power cycled it a few times and the question mark would not go away. Apparently it would not charge either, as it is now DEAD. When I plug the phone in, I just get the battery icon with the question mark symbol. I took it to a local Verizon store (2 in fact) and they were of no help. I have only had the phone for just over a year (so no warranty or insurance), and I love it. There is no way I'm paying for a brand new phone when I did absolutely nothing to damage it! After doing some research I have noticed that other people have had this problem as well. I cannot even call customer service because I am alone without a phone!

    Contact Motorola and see if they will replace the battery for a fee. Since you will have to send the phone in, you should see if you can borrow a phone from a friend in the meantime.

  • Battery problems with Droid Razr M

    Over the last 2 weeks my droid Razr M has lost battery power. It appears that my screen is using anywhere from 42% to 55% power. I have had a "soft" update done at the store and that lasted about 2 hours. My screen is on auto batterty saving mode, and dims after 30 seconds. I generally use my phone for texts, limited calling and occasionally checking my email. I have not downloaded anythig lately. Up to this point my battery life has been good.

    Keep your screen lighting to no higher than 20-25% and do a normal reboot again. Next try to rebuild your battery by doing the following:  
    Li-ion batteries needs to have a rebuild charge from time to time. Give this a try, Do a full 6-8 hour charge with device in sleep mode, next run it down to about 45-50 % and then a 4-5 hour charge. After that use your device and take it down to 30%. Another 6-8 hour charge and then down to no lower then 20-25% and one more full 8 hour charge. At that point your battery should be rebuilt back to a normal life cycle. This should eliminate a short battery life if all is working normal.

  • DROID RAZR M issues

    @1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
    2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
    3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
    4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
    TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
    5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
    *the fix on 4 will fix issues on 3 and 2 too.
    HOPEFULLY THIS HELPS
    VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
    VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

    @1.NO DATA will not connect and will "burn" the sim card (yes the sim card has a black "stain" on it)-ALSO THIS IS A BUG ON EVERY ANDROID RUNNING KITKAT 4.4.2 UNLESS FIXED BY THE COMPANY
    2.Battery Life Issues- we all know that the droid razr m has horrible battery life now but, Verizon is secretly stealing my information are giving me a FAULTY product. When I go to anyplace I turn off my phone because I really don't get many calls anyway when I turned the phone off it was at 13% when I turned it back on its was 3%. YOUR PHONE COULD BE ON ANYTIME EVEN IF YOU SHUT IT DOWN OR HAS RUINED BATTERY DUE TO THE UPDATE.*
    3. OVERHEATING DEVICE-max temp remembered (WHEN CHECKED ON SETTINGS) was 124 degrees Fahrenheit on the cpu, HOWEVER MY PHONE HAS SURELY PASSED THAT (REFERING TO CPU) One day turning my phone on I pressed the power button and held it of course however I SLIGHTLY HELD THE volume button up for about .5 of a second and put my phone in my jacket however that was BIG MISTAKE soon I felt the pain of the overheated phone I CAN HOLD MY PHONE WEHN THE CPU IS 124 OF COURSE ON THE edges HOWEVER IT WAS SO HOT I COULDN'T EVEN TOUCH THE EDGES-(NO IT WASN'T THE LITHIUM ION BATTERY) it was a glitch that caused the cpu to overheat and glitch rpreating its process like a virus. IT COOLED DOWN WHEN the battery was "empty." THE CPU IS SNAPDRAGON KUAIT THE WORST THERE IS.*
    4.VERIZON APPS AND OTHER BACKGROUND SERVICES CAUSING EXCESSIVE LAG-I FOUND A WAY TO FIX THIS
    TO FIX CHANGE INTO DEVELOPER MODE(tap build number 7 times) AND DISABLE ALL BACKGROUND APPS AND YOUR CPU USAGE WILL CHANGE TO 75%+ TO 10%*
    5 boot issues-well i called the Verizon clerk or costumer service and he told me to let the device COOL DOWN A BIT then told me IT WAS IN "STANDBY MODE" and told me to wait 15 minutes. if you have something else rather than this glitch please tell me in the comment section below
    *the fix on 4 will fix issues on 3 and 2 too.
    HOPEFULLY THIS HELPS
    VERIZON BLAMES MOTOROLA FOR ALL THESE ISSUES
    VERIZON CLERK IS NICER THEY ADMITED IT WAS THEIR MISTAKE

  • Droid Razr M Battery after KitKat Update

    I recently updated my Droid Razr M with the KitKat update when prompted.  Battery life went from not needing to be charged for well over a day, to draining from 100% before the work day ended with light use. 
    I contacted Verizon and humored them and did the "battery trouble shooting" things with them, even though it appears to be a well known issue.  When the troubleshooting had no effect after a few days, we did a factory reset, which also didn't help.  I ended up getting a new phone because I had extended warranty coverage. 
    When I got the new phone, the battery was a dream, just like old times, after 2 days the system prompted me to do the KitKat update, which I did against my better judgement. 
    Meanwhile my husband also did the KitKat update on his Droid Razr M and started experiencing virtually the same battery problems.  Now both of our batteries drain about 50% faster than they did before the update. 
    My question is, if this is a known issue with Verizon, why bother treating it like user error?  It also seems like to "resolve the battery problem" (which they don't acknowledge is a direct product of the update) they ask users to basically not use their phone normally, but limit their usage to get more battery life, which isn't a solution at all. Is there an actual solution related the the problem (the KitKat update) that I can use to extend battery life on my phone?  Or should we both call and request replacement phones since the malfunction is not due to any sort of user error?

        Richard-in-Brooklyn
    I'm sorry to hear about the sudden trouble with your battery on the Razr M! Let's check into our options to resolve this. Were any new applications added to the phone recently? Does this continue if you place the device into Safe Mode for 24 hours? Here's how: http://vz.to/LZzdS9
    RuthW_VZW
    Follow us on twitter @VZWSupport

  • My In Store Experience With Droid Razr Battery Life

    I have a Droid Razr. I took it into a local store because my battery life is HORRIBLE. The phone had been off the charger for 1h40m minutes and it was already at 60%. The CSR told me it would take 40 minutes. When I came back he told me the test said the battery "was fine", and he went on to explain that it had only gone down 10% in the 40 minutes which is pretty bad. I left and checked the phone and it was at 40%. I thought I could get the battery replaced or possibly get a new phone but he just gave me the information and walked away. I had to track him down to ask him another unrelated question.
    the battery has been on the charger the past few days more then i have been using it. i can't make a full day on a 100% charge, not even a half day. I charge at least once during the day, and around when im going to bed.

        Hi there Sas1983!
    Having a battery that will last is definitely important! I'm so sorry for the less than super experience with your phone and at the store location. I would be delighted to provide some information and suggestions.
    4G LTE Smartphones run a different radio so battery life is a little bit different. As you already know you can't remove the battery from your Razr so we absolutely want to ensure it's good! 
    You can manage your phone by using Smart Actions on your phone. Here's some information: http://search.verizonwireless.com/?q=smart actions razr&x1=t1&q1=support
    You can also close running applications easily by "double tapping" the Home Key and then swiping the open applications to the right to close them.
    Let me know how these additional steps help!
    Thanks,
    MelissaM_VZW
    Follow us on Twitter @vzwsupport

  • Droid X2 won't charge and shows a question mark...

    I just bought my droid X2 yesterday and took it out of the box to charge today. I plugged it in to charge by computer and the screen shows a battery with a question mark on it. I'm guessing it is not charging at all because I've left it for over 4 hours and it still does not turn on. I have tried the whole remove & replacing of battery and card. No go...
    Is there a way to reset it to work or charge?
    Or would I have to replace the phone completely...
    Please help. Thank you.

    armywifey04 wrote:
    I just bought my droid X2 yesterday and took it out of the box to charge today. I plugged it in to charge by computer and the screen shows a battery with a question mark on it. I'm guessing it is not charging at all because I've left it for over 4 hours and it still does not turn on. I have tried the whole remove & replacing of battery and card. No go...
    Is there a way to reset it to work or charge?
    Or would I have to replace the phone completely...
    Please help. Thank you.
    I hope I can provide some insight into this concern.
    Typically when this occurs on an Android device it means the battery contacts on the phone are impaired in some way. Check the four copper contacts on the phone for debris, and press them down 3 or 4 times, replace the battery in to the phone and power on. Once fully powered on, tried to charge again to ensure it's working.
    If you continue to have issues, please PM me directly so I can assist you further.
    Thank you and have a great day!

  • I replaced the battery on my RAID card, when I booted my mac pro up, I get the folder with the question mark. I used a boot USB drive to boot and when I looked in the RAID utility, my RAID 5 volumes were no longer showing, advise.

    I replaced the battery on my RAID card, when I booted my mac pro up, I get the folder with the question mark. I used a boot USB drive to boot and when I looked in the RAID utility, my RAID 5 volumes were no longer showing, advise.
    Ernest

    Not sure if I'm following you. I have 4 hard drives installed on my Mac Pro. I had a RAID 5 configured and functional for about 5 months. My battery died on the RAID card. I replaced the battery, seated the RAID card back in the slot I removed it from. When I booted to the USB drive to look in the RAID utility, I could see the battery is charged but my volumes are not showing.
    The drives don't show in disk Utility. I built the RAID with the RAID Utility and they did show there. I have a early 2008 Mac Pro, Mavricks OS running Mac Server

  • HP TouchPad - Battery with question mark.

    HP TouchPad (16GB) WebOS/Cyanogen Mod daul boot.  When I turn on the TouchPad it boots to a screen with a white edged battery with a question mark in the middle.  When the charger is plugged in the home button or center button on the TouchPad lights up left and right.  I haven't been able to boot into the boot menu since this has been happening.  Could someone please tell me how to fix this?  I have read a forum on how to re-partition the TouchPad's drive to reinstall WebOS.  Here is the post here, http://www.souldevteam.net/blog/2012/07/24/fix-bricked-hp-touchpad-recovering-software-bricked-touch...
    Could someone tell me if this might help the problem or if there is another way?  Thanks.

    Sorry, HP doesn't support changing the OS on the touchpad.  
    Check out some of the touchpad threads over at http://www.webosnation.com .  They have one specifically for "Android on the TouchPad.
    The usual answers for this issue in webOS are: Check your charger brick - make sure the prongs haven't rotated out of the normal position; try another micro-USB cable; make sure you have power in the wall where the charger is inserted.
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • White battery logo with question mark screen - can't get into usb mode (and now black screen)

    I noticed that my hp touchpad was shutting down while in standby. I imagined it was a autoupgrade and so when it booted up and started installing the new webos I panicked and hit the power and home buttons to prevent the upgrade because I have CM7 alpha 3.5.
    When I booted it up again I could only see a battery icon with a question mark in the middle. I can't make my win7 pc recognize the tablet and nor does the hp doctor for the same reason.
    Does anyone have a clue how I can fix this? I know that some people in the past had this same issue that was caused by faulty usb cable or not having the battery correctly inserted (for other webos devices) but this is not the case. Just before I canceled the upgrade I had 20% battery and I had it plugged in and charging.
    After letting the battery empty itself out I charged it overnight and now I have no response from it. Even after pressing the home and power buttons for minutes.
    Thanks.
    Post relates to: HP TouchPad (WiFi)

    I agree on the updates, I wish it wasn't automatic.  I completely, totally agree.
    Keep in mind, you can't complain about having CM7 messed up from webOS updates. CM7 is not supported on this hardware by HP. CM7 is all on you.
    There was no webOS upgrade in your case.  The upgrade was stopped midstream, possibly damaging the TouchPad.
    I asked 'why did you do that', because I actually want to know why in the world anyone would ever stop a firmware upgrade.  It's like teasing a crocodile with chicken meat and wondering why it bit your hand off.  You seem to know your way around technology, so I can't understand why you'd stop a firmware upgrade.  I'm sure you know how dangerous that is.  I did, in fact, provide a constructive suggestion.  But not a solution, because I don't know of one.  I haven't run across anyone who stopped their TP's upgrade process midstream.  I am sure it's happened before somewhere, I just don't know about it.

  • OG Droid Razr battery life

    I have an original Droid and since I am not a big cellphone user I have never had a problem with battery life. I am just wondering if the Razr has similar battery life. I know the Maxx just came out but I am not sure if I would need the extra battery life. Thanks for any advice.

    Yes, the battery life isn't the greatest with smartphones.
    As a reminder,
    Battery life depends on the network, signal strength, temperature, features and accessories used. 
    It is common for batteries to be warm from use or charging.
    Tips for extending battery life
    Avoid exposing the battery to extreme heat and cold. 
    For the first 3 charge cycles, fully charge the battery overnight and allow it to fully discharge before recharging (battery conditioning). 
    Charge and re-condition a battery after an extended idle period. 
    A Lithium-ion battery may be damaged by extensive overcharging (continuously on a charger for more than 24 hours). 
    Use the battery. If possible, avoid letting your battery sit idle for long periods of time. 
    Use only the phone options and accessories that are really needed.
    Here are some tips that will help extend the battery life on your Droid Razr.
    I also make sure I use my smart actions to help with battery life. I make sure my Razr is in sleep mode when I sleep.
    Hopefully, these tips/tricks will help you with the battery life on your Razr and even the Razr Maxx!
    Tamara H.
    Follow us on Twitter @VZWSupport

  • Hello, can someone help me: my eMac G4 700 MHz. I can not boot it. If he starts appears on the screen, only a small "folder with a question mark." The Mac was not used 1 year. Question 1: Problem = hard drive? Question 2: Problem = PRAM battery? the What

    Hello, can someone help me: my eMac G4 700 MHz. I can not boot it. If he starts appears on the screen, only a small "folder with a question mark." The Mac was not used 1 year.
    Question 1: Problem = hard drive?
    Question 2: Problem = PRAM battery?
    the
    What can I do to boot?

    Restart with the Option key held down.
    If the internal drive shows up, it's the PRAM battery.
    If it doesn't, insert a compatible Mac OS 9 or X install disk, click the button with the circular arrow, and either repair the internal drive or install a new OS on it. If it doesn't show up in Disk First Aid(9) or the Disk Utility(X), it's either not plugged in or needs to be replaced.
    (97530)

  • Battery question mark screen

    Hi! I just got my new Palm Pre, I charged the phone and after a while the palm screen showed up and I was able to access the phone and create the profile. Then it asked me of restarting the phone but after that it only shows the battery with a question mark and I'm not able to access it. that's the only thing that shows. I tried to reset, but with no luck.
    What can it be? Need help!!!
    Post relates to: Pre p100eww (Sprint)

    Hello naty_retana and welcome to the Palm forums.
    You get that error message when the Palm thinks that there is no battery installed in the phone.  I would remove the back plate from the phone, remove the battery, reseat the battery, and then attempt to power up the phone.
    Alan G

  • Battery Big Question Mark Symbol

    My pre plus has suddenly developed a battery big question mark symbol. Any advice?
    Post relates to: Pre Plus p100ueu (02)

    Battery symbol with a question mark indicates no battery present in the device. You can try cleaning the battery contacts with a pencil eraser, or replacing the battery. 

Maybe you are looking for

  • Can not view video in email

    Does anyone have any idea why i cant view a video sent from a email the link doesnt even show up , i know you cant view a video in a instant message which is crazy the cheapest phones out there do it but apple dont Iphone 3g Thanks joe

  • Java application won't start anymore

    Hi, I am using a Java Application (Protege) that was running just fine last week but today it just won't start! When click-on it jumps about 3 time in the dock and stop. I was able to run the connected .jar file but most of the features are not avail

  • Exception for Job

    Hello, I created a job with dbms_scheduler.create_job which runs from Montday to Friday at 7:00 a.m. My question is: Is it possible to make an exception for this job, because I only want to run this job on normal workdays and not on holidays. Thanks

  • I can't update the software on my iPad 3 even though I've got enough storage space

    I can't update the software on my iPad 3 even though I've got enough storage space, can you help? It is to update to IOS 7.0.4

  • What happened when multiple audio players start at the same time?

    Hi,everyone! I am developing a game, using JMF to play sound. These sound are stored in mp3 files. In order to decode mp3 files, I installed JMF and mp3-plugin( jmf-2_1_1e-windows-i586.exe , javamp3-1_0.exe). In the Game, a background music play back