DSL Outage

Our DSL has been out for 11 days and counting. I have been calling everyday and I am being told that there is an outage in my area and the Engineers are working on it and shout be fix soon but no ETR. I was informed last night by Verizon Customer Service that the outage was fixed within 3 hrs the 1st day and I am not part of the outage since then and I am a part of single outage and there is no ticket created for the repair. SInce the repair was closed for the day the CS send them am email to open a ticket and work on it ASAP. She also gave me a ph# to call if I don't hear back from them which turned out to be a fax#. I called the CS today and still there is no repair ticket opened yet and there is no record of my call to CS last night. After being a Verizon's One Bill Customer for over 20 years do I deserve this treatment? I pay close to $3000/yr for my 4 cell phones, landlines and HS Internet. I am on hold with Verizon for about 30 mins trying to speak with somebody regarding the treatment I am getting from Verizon CS and I was offered a $20/month discount on my bill and he put me on hold never returned back and somebody else answered the phone she keeps putting me on hold for 2-3 mins and keeps coming asking for permission for putting me on hold for another 2-3 mins. They all very polite and keep apologizing for what I am going through but basically reading the ticket to me on hold to confirm that there is still an outage and Engineers are working on it. Until I find out there is no outage so my guess is that I was lied to. They maybe going and grabbing a cup of coffee and getting back on line and telling me that they confirmed with the Engineers and they are still working on it. What a disgrace!

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
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Similar Messages

Since area code 717 DSL outage three days ago - connection is not stable

My DL speed averages around 2800 > 2900. Now it will drop to under 1,000 and ping times go very high. It seems that early morning the DSL is at its most stable state and the afternoon is the worst state. Unlike cable DSL isn't supposed to have lag due to high use. So what is going on with Verison DSL in my part of the world? I just looked at my records. For four years I've had Verizon DSL and have this problem about twice a year. Each time I must start by calling the tech people who go through their mundane talking sheet; what is your OS; have you rebooted your computer; have you rebooted the modem, etc. It is a waste of my time because the problem has never, ever, never been on my end. Verizon could go a long way in advancing customer support satisfaction through having local support. To me, the biggest selling point for switching to cable is that the support center is local, five miles away. The biggest frustration with Verizon is the location of their tech customer call centers. I always dread calling the Verizon tech support center or is that part of the business plan?

Eleven months ago they put me on another DSLAM and re-provisioned me. It worked great until about two weeks ago I started to notice that things were not going as well as they had been going. Then came the big outage and things have never gone back to the great that it once was.

DSL outage Alexandria VA 22314

Our DSL has been out since last night. Resetting modem doesn't work. Is there an outage in the area?

I really can't say what the windows update included and what impact it had on your wireless. I can say I have not heard of others with this problem and my own personal computer is still connecting wirelessly after the most recent update. We know the router does have internet service because your iPhone is able to access it, so its not a Verizon issue. Best I can advise would be to delete the wireless connection profile for your house and reset it up fresh.
Anthony_VZ
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Constant intermittent dsl outages

I have just about had it. I have to hurry cause my dsl will probably go out again. It has cut out about 5 times since 6am this am.
Attached is a log that was done earlier. the time is 1 hour behind. I'm going nuts. Support is useless. I spent 2 hrs last week and got no where.
Jan 17 07:35:12
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:33:10
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:32:56
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:32:56
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:29:01
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 07:29:01
daemon.info
dnsmasq[315]:
DHCPINFORM(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0
Jan 17 07:29:01
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:25:23
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 07:25:23
daemon.info
dnsmasq[315]:
DHCPINFORM(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0
Jan 17 07:22:14
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 07:22:13
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:18:58
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:18:11
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:18:11
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:06:52
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:06:52
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 07:05:35
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 07:03:21
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 07:03:21
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:53:53
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:53:12
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:52:51
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 06:52:51
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:50:39
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:48:31
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.34 50:ea:d6:4d:1b:3b EHKs-iPhone
Jan 17 06:48:31
daemon.info
dnsmasq[315]:
DHCPREQUEST(br0) 192.168.1.34 50:ea:d6:4d:1b:3b
Jan 17 06:38:20
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:36:14
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:36:13
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:32:17
user.err
syslog:
Unexpected message received on UDP port 137 (opcode=0,resp=0,len=50)
Jan 17 06:32:17
user.err
syslog:
WSTLIB_HTTP: protocol error
Jan 17 06:31:15
daemon.info
dnsmasq[315]:
DHCPACK(br0) 192.168.1.46 e0:b9:a5:1e:d8:f0 Asus
Jan 17 06:31:15
daemon.info
dnsmasq[315]:
DHCPINFORM(br0) 192.168.1.46 e0:b9:a

Transceiver stats:
Transceiver Statistics
Transceiver Revision
A2pB020b3.d20h
Vendor ID Code
4D54
Line Mode
ADSL_2plus
Data Path
FAST
Transceiver Information
Down Stream Path
Up Stream Path
DSL Speed (Kbits/Sec)
3358
839
Margin (dB)
17.9
9.9
Line Attenuation (dB)
29.0
9.8
Transmit Power (dBm)
8.9
12.4
Internet up
news.giganews.com
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 xe-2-3-0.er1.iad10.us.above.net (209.66.64.189) 0 ms 0 ms 0 ms
3 xe-0-0-0.er2.iad10.us.above.net (64.125.26.234) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 1 ms 2 ms 2 ms
6 P12-0-0.BSTNMA-LCR-06.verizon-gni.net (130.81.29.175) 18 ms 16 ms 16 ms
7 P9-0.BSTNMA-LWRNMACA-ERXG02.verizon-gni.net (130.81.33.175) 21 ms 18 ms 20 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)
I hope this is what you need. I could not find troubleshooting for the westell. The only thing I found was finding if an firmware update is available. Cant find that either.
Thank you so much for your follow up.

Nightly DSL outages in College Station, Texas

I live in College Station, Texas. Since mid September 2010 my DSL internet slows down and usually completely stops working almost every night. This happens around 7pm and doesn't start working till after midnight. When I'm experiencing problems I can ping the IP address of the gateway that is provided from Verizon's DHCP server. The return times will typically be over 1000ms and can get as high as several minutes. Power cycling the DSL modem sometimes helps for a few minutes. Sometimes when I power cycle the DSL modem I will be assigned a different IP address from a different subnet which sometimes helps for a few minutes. I've ruled out everything inside my house such as wiring, faulty DSL filters, and faulty phones by connecting the DSL modem directly to the line on the outside of my house and connecting more than one computer directly to the DSL modem. I experienced the same problem last fall when all of the students moved back to town for the fall semester. The problem was a piece of Verizon's equipment that couldn't handle the number of customers. Verizon solved this problem by replacing or upgraded the equipment or installing additional equipment. Also, I switched from the 768kb/128kb plan to the 1Mb/384kb plan but my download/upload speed was never increased. The field technician that came to my house last year ran a speed test on my line and told me that my line would support the fastest speeds Version offered. Why was my line never upgraded? Typical results from pinging Verizon's gateway. 64 bytes from 108.1.197.1: icmp_seq=16715 ttl=127 time=2576 ms 64 bytes from 108.1.197.1: icmp_seq=16716 ttl=127 time=2459 ms 64 bytes from 108.1.197.1: icmp_seq=16717 ttl=127 time=2571 ms 64 bytes from 108.1.197.1: icmp_seq=16718 ttl=127 time=2343 ms 64 bytes from 108.1.197.1: icmp_seq=16719 ttl=127 time=2918 ms 64 bytes from 108.1.197.1: icmp_seq=16720 ttl=127 time=2900 ms 64 bytes from 108.1.197.1: icmp_seq=16721 ttl=127 time=3330 ms 64 bytes from 108.1.197.1: icmp_seq=16722 ttl=127 time=3170 ms 64 bytes from 108.1.197.1: icmp_seq=16723 ttl=127 time=3284 ms 64 bytes from 108.1.197.1: icmp_seq=16724 ttl=127 time=3614 ms 64 bytes from 108.1.197.1: icmp_seq=16725 ttl=127 time=3485 ms 64 bytes from 108.1.197.1: icmp_seq=16726 ttl=127 time=2932 ms 64 bytes from 108.1.197.1: icmp_seq=16727 ttl=127 time=3179 ms 64 bytes from 108.1.197.1: icmp_seq=16728 ttl=127 time=2733 ms 64 bytes from 108.1.197.1: icmp_seq=16729 ttl=127 time=2733 ms 64 bytes from 108.1.197.1: icmp_seq=16730 ttl=127 time=2451 ms

l0new0lf74 wrote:
#1 What is your OS and Version on your computer? For example, Windows XP SP3 Home.
Linux 2.6 kernel
Windows XP SP3 Pro
Windows 7 x64 Pro
#2 What is the brand and model of you modem?
Westel
F90-611016-06
Rev: G
10/2008
#3 What is the brand and model of your router (if you have one)?
I'm using a Linux computer as a router. I've connected more than one computer directly to the DSL modem so that rules out any issues with the router.
#4 Did you do a trace route, to google.com?
Yes
If so, what does that show?
# traceroute google.com
traceroute: Warning: google.com has multiple addresses; using 74.125.227.50
traceroute to google.com (74.125.227.50), 30 hops max, 38 byte packets
1 96.249.190.1 (96.249.190.1) 1410.953 ms 1489.662 ms 1509.565 ms
2 at-2-2-0-1715.DFW01-CORE-RTR2.verizon-gni.net (130.81.136.246) 1469.161 ms 728.495 ms 694.920 ms
3 as0-0.DFW01-BB-RTR2.verizon-gni.net (130.81.20.62) 1457.746 ms 1048.932 ms 754.835 ms
4 0.xe-2-0-2.XL4.DFW7.ALTER.NET (152.63.2.185) 731.899 ms 710.934 ms 715.687 ms
5 TenGigE0-5-2-0.GW4.DFW13.ALTER.NET (152.63.101.66) 734.492 ms TenGigE0-7-0-0.GW4.DFW13.ALTER.NET (152.63.101.9) 708.855 ms TenGigE0-7-2-0.GW4.DFW13.ALTER.NET (152.63.101.29) 713.365 ms
6 google-gw.customer.alter.net (152.179.51.30) 777.926 ms 731.435 ms 736.033 ms
7 72.14.233.77 (72.14.233.77) 724.480 ms 485.806 ms 75.607 ms
8 209.85.250.77 (209.85.250.77) 32.485 ms 35.199 ms 33.551 ms
9 74.125.227.50 (74.125.227.50) 35.226 ms 34.492 ms 741.327 ms
Ok.
#1 Read all of the directions, before doing them.
#2 Go to http://www.dslreports.com/faq/7553
#3 Download that tool that they are talking about.
#4 In your Windows XP computer go to Start -> Control Panel -> Network Connections.
As need be, switch to classic view to get there.
#5 If you only have one NIC listed in there:
a) Right click it and go to properties.
b) Click on properties.
c) Your screen now looks like the screen that you see just below step 8 listed at http://portforward.com/networking/static-xp.htm
d) I know that your router has a built in switch in it. If you do not have a hub or a switch that is not built into a router, disconnect your computer from the router.
e) Select TCP/IP and select properties.
f) Set the computer to use:
IP Address: 192.168.1.200
Subnet Mask: 255.255.255.0
g) Disconnect the modem from the router.
h) Connect the computer the modem.
i) Install that tool from that FAQ.
j)
Once installed, don't forget to use ** CTRL-ALT-F7 ** to reveal several "hidden" tabs, the signal levels and error counters, so forth.
k) Go to DSL tab.
l) Record the info that is there (This could mean a screen shot) .
To get back online:
a) Disconnect the computer from the modem.
b) Set the computer back to use DHCP (Obtain an IP address automatically).
c) Connect the router to modem.
d) Connect the computer to the router.
If your computer has at least two NIC(s), one of them is a wired NIC, and you have a hub or a switch that is not part of a router...
#1 Disconnect the router from the modem.
#2 Connect the modem to the hub or switch.
#3 Connect the router's RJ-45 WAN port to the hub or switch.
#4 Make sure that it is correct setup, so that you can still access the net.
#5 The NIC that is connected to the router, can remain setup for DHCP or a Static IP.
#6 If the router is setup to use 192.168.1.1, then the other NIC is setup for example to use these Static Settings...
IP Address: 192.168.2.200
Subnet Mask: 255.255.255.0
#7 Connect the other NIC to the hub or switch.
#8 Then install that tool from that FAQ and get the modem stats.
Or if you want to use your Unix/Linux machine:
#1 You could try to run that software with the help of Wine
a) but I will not say if it will work correctly, for you.
b) It did not for me on on unbuntu 10.04 LTS Unix/Linux based machine, as addressed in http://www.dslreports.com/forum/r24935374-Wine-unbuntu-10.04-LTS-no-tcp-ip-connection-setup-
#2 Or you can use the tool from http://sourceforge.net/projects/wdiag/
Which - Not only do you have to download, you have to compile to install it.
#3 Or you can use the tool from http://adslm.dohrenburg.net/linux/linux.php
^^
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

DSL outage after 7pm in 90066 for a week

Any ideas what's going on? Anyone else experiencing this? I'm not wasting my time with tech support, almost ready to pay the extra $$ and go with cable.

HI-- I'm not in Florida and just got DSL a few weeks ago---I get putages ALL the time. Customer support was or said they need to send someone out here to "correct " the problem and unfortunately that doesn't work for me-- I never bother to call them when it goes down-- which is alot-- pretty completely unreliable (I should have read more threads) because I don't feel like having someone come out-- and when it works it works great-- but I haven't had the confidence to cancel my dial up yet and this is now going to start really pissing me off-- because why should I have to pay 2 ISP's? It's obviously a verizon is aware of and really don't care about it and looking at some of the posts --maybe getting worse. I could go the cable route-- because if their DSL is unreliable, I wouldn't want to try their FIOS -- you know, if they don't want to provide service to the DSL guys. Sounds to me like customer service isn't helpful in this department, but I will say on a postive note that both of the reps that I have dealt with have been really nice and helpful and patient.....but I don't have time to be sitting on the phone dealing with a rep. ( from the posts I've read -- it doesn't seem to be user problem and seems like a waste of time) I need my computer and I need it on line-- I would like to be able to cancel my dial up service. This was supposed to be saving me money, not costing me more. I know that if this problem persists and I have to go to cable, I'll dump my landline too. Anyway to all of us poor DSL users with for some reason are having connection problems---we want you guys to correct it. My words on DSL...LOVE IT..when it works! Thanks for the venting--it's a frustrating problem.

Logging DSL downtime using SNMP.. HELP!!!!

Our office has been having a ton of short lived DSL outages which is causing havoc for our developers. The general manager has asked me to write a tool to monitor our internet connection and log whenever the DSL goes down and how long the outage lasts. The outages vary from 5 sec to 2 min. Just long enough to cancel an FTP or bomb a remote desktop session.
At first I thought I'd simply write a module that would ping a standard website (google) every second or two and log the result. But it seems there should be a more accurate way. I've been looking into SNMP and using an api for that. It seems that it may be the right approach if I could just figure out how to decifer the MIB. It's not looking good.
So I am hoping I might can get some help.
What is the most accurate way for a java module to determine if there is a healthy connection to the internet at the DSL Router? (From a machine on the inside of the network.) I'd like to be able to hit it a maximum of every 5 seconds and get a quick response without tying up network resources with something like a ping.
I have Googled this until I am totally out of ideas just to figure out what to search for. I get a lot of info on SNMP and Java APIs but none of the documentation is straight forward enough that I could say that I can figure out exactly what to run and what results to expect. And MIB documentation is scary!!!!
So far I have been able to write a test module that will access the router and grab the entire MIB table and then dump it. But the data is just too abstract to identify anything from it.
HELP!!!
Glenn Puckett
MetaMAP, Inc.
Lexington, KY

That is the reason for the monitor. Our ISP only
claims to log outages of 60 seconds or more. So
they only acknowledge one or two outages per day.
However we are having a minimum of 15 to 20 outages
of 30 seconds or less every day. Which are causing
us lots of problems. We need to try to monitor the
actual outages so we can address the issue with our
ISP.
I would encourage you to work directly with your iSP to resolve the situation. Or get a new ISP. Or hire a network specialist to work on your problem along with your ISP. Or a combination of all this.
Here's why
1) I don't know about logging "outages" but I would be shocked if they don't have log of connections or reconnections. All ISPs I have worked with have such a log. What you descibe as "outages" they may mean by some sort of line fault where the line noise goes over a certain threshold.
2) line noise is not usually the problem in my experience when people have intermittent connection problems. Most commonly there is a hardware problem on your end, faulty modem or fault gateway router. As in a modem that starts spewing garbage down the line or a router that goes awry (several ways this can happen).
3) Regardless the monitoring program is unneccessary because the router should have a way of logging re-connections.
Anyway. I don't doubt you are having a problem, sometimes they happen, I just believe that you would be better served trying to solve it another way. Again a networking specialist would be able to help you out far quicker and more effectively.

Attempting to force DSL users to change to FIOS?

For the past several weeks I have been having intermittent DSL outages, and they seem to have gotten worse as time goes on. Over the Labor Day weekend, I had no connection for more than half the time. I even went as far as to take the modem outside to the network interface box, and connect it directly, ruling our any issues with the home wiring.
I finally braced myself and called for service. The first five (yes five) attempts to reach someone ended with the automated system cutting me off. I finally was able to reach a human after refusing to deal with the automated system, and continually saying the word "operator" until the system connected me to a human.
After giving the woman my information, she put me on hold for a few minutes, and told me that they were having problems with the DSL in my area. The solution to the problem (according to her) was for me to "upgrade" to FIOS. When I made it quite clear that I had problems with the idea of the FIOS, one of the main ones being that I do not like that I am required to provide electrical power for the phone system, I also have to maintain the battery backup system, and in the event of a power failure (very common in my area, sometimes lasting for several days at a time) would have no phone along with no power at my home.
She tried to tell me that the system did not use that much electricity (no matter how much or how little I would be the one paying for it, not her or Verizon) and that she had never had a problem with no phone service at her home. When I asked her when was the last time she had a power failure at home, she stated that she could not remember as it was long ago.
I also do not want to have to waste a day while they come and install the FIOS, losing a day's worth of work and having my home disrupted by the installation
After it became clear that she was not going to be able to sell me on the "upgrade" she then said that she would transfer me to service, but they would not be able to do much seeing as they were not going to do any upgrades on the existing copper lines. After being transfered and sitting on hold again waiting for service, I once again was cut off.
Amazingly, the next day my DSL returned to working fine the next day. When I left my home that morning, I noticed that one of my neighbors was having FIOS installed. I tend to think that they fell for the sales pitch. My DSL worked well for almost a week, and this morning I again had a 3 + hour outage (I have no idea how long it was, I had to go and use a public connection to get done what needed to be done today.
I know that no one will admit to this, but I have to believe that Verizon is cutting off service in order to push people towards the fiber. I see no reason to spend the time and money to do so, when Verizon right now is not providing the service that I pay for. If I have to switch services, why deal with a company that provides such poor service now?

bigmike4511 wrote:
For the past several weeks I have been having intermittent DSL outages, and they seem to have gotten worse as time goes on. Over the Labor Day weekend, I had no connection for more than half the time. I even went as far as to take the modem outside to the network interface box, and connect it directly, ruling our any issues with the home wiring.
I finally braced myself and called for service. The first five (yes five) attempts to reach someone ended with the automated system cutting me off. I finally was able to reach a human after refusing to deal with the automated system, and continually saying the word "operator" until the system connected me to a human.
After giving the woman my information, she put me on hold for a few minutes, and told me that they were having problems with the DSL in my area. The solution to the problem (according to her) was for me to "upgrade" to FIOS. When I made it quite clear that I had problems with the idea of the FIOS, one of the main ones being that I do not like that I am required to provide electrical power for the phone system, I also have to maintain the battery backup system, and in the event of a power failure (very common in my area, sometimes lasting for several days at a time) would have no phone along with no power at my home.
She tried to tell me that the system did not use that much electricity (no matter how much or how little I would be the one paying for it, not her or Verizon) and that she had never had a problem with no phone service at her home. When I asked her when was the last time she had a power failure at home, she stated that she could not remember as it was long ago.
I also do not want to have to waste a day while they come and install the FIOS, losing a day's worth of work and having my home disrupted by the installation
After it became clear that she was not going to be able to sell me on the "upgrade" she then said that she would transfer me to service, but they would not be able to do much seeing as they were not going to do any upgrades on the existing copper lines. After being transfered and sitting on hold again waiting for service, I once again was cut off.
Amazingly, the next day my DSL returned to working fine the next day. When I left my home that morning, I noticed that one of my neighbors was having FIOS installed. I tend to think that they fell for the sales pitch. My DSL worked well for almost a week, and this morning I again had a 3 + hour outage (I have no idea how long it was, I had to go and use a public connection to get done what needed to be done today.
I know that no one will admit to this, but I have to believe that Verizon is cutting off service in order to push people towards the fiber. I see no reason to spend the time and money to do so, when Verizon right now is not providing the service that I pay for. If I have to switch services, why deal with a company that provides such poor service now?
Seems to me like you should be talking to your power company as well as Verizon. Power regularly being out for days is not a good thing.
As for whether Verizon is cutting off your service to get you to switch to FiOS... Highly unlikely. That would require paying someone to shut off the service, and then paying again the person that takes the call when you complain. Their method of forcing people to FiOS is much more subtle: Dump all the money into the FiOS network, spending money on the copper lines only when they absolutely have to. This is a valid business strategy, but is not very pleasant for those not interested in the move to FiOS.
I have FiOS and am very pleased with it, but you have to get the service that is right for you. Best of luck!
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Service story

On Thu 7/19, about 3:00 PM, we had a close lightning strike.   Evidently hit a tree close to the house. Almost immediately afterward, discovered no phone service / no DSL. Check on several phones in the house, no dial tone at any.
Called Verizon. Explained that we did have a lightning strike and that phones / DSL out (no dial tone). OK, rep runs a line test says everything OK must be inside the house. I object and go outside and check at the NIC box. No dial tone there. Rep now agrees issue is outside the house. Tells me the first available appt is Tue 7/24 in the afternoon. Not happy. Explain I work from home and no DSL is a real issue for me. Also, I've just gotten over being one of those folks without power for 8 days and also had a four day phone/DSL outage then. My sob story does no good. Rep says he can't do better than five days out for a service call but then, he didn't even try to see if he had some avenue to do better.
OK. Next day I check with some neighbors. Guess what, I'm not the only one with no phone. So I call Verizon back to see if there's possibility of getting earlier repair since multiple folks are out. All the rep can say is that my outage has been attached to a group outage but can't tell me anything about possibility of repair earlier than 7/24. OK, I'll be patient and wait.
Tue 7/24. Wait all afternoon for someone to show up. Wife and I are home all the time (remember - I work from home) and we have two very noisy dogs that would let us know if anyone came up the driveway. About 6:30 PM I get an automated call from Verizon asking me to take a survey on the repair person. Asks me if I'm the person who interacted. When I press 2 for no, tells me they'll call back later when that person who interacted is available. Absolutely no option to say 'never showed up'.
So I call Verizon. Explain to the rep that I waited five days for a repair person and just got a survey call but that no repair person ever showed up. Rep is 'sympathetic' (obviously playing to a script) and advises the case has been been closed with repair person saying service @ 4:57 PM. Tells me the best he can do is to schedule another appt. Tells me that he can get a repair person out Sat 7/28. I was livid ! I waited 5 days for the repair from my first call, tech doesn't show up at the house and now I'm being told I have to wait another 4 days. I was not nice. What really galled me was no attempt (other than script pablum) to get me fixed. Rep told me best he could do was to call 'dispatch' and see if they could get someone hear earlier. I told him that I wanted a supervisor to call me back with 1) an explanation of what the tech did and 2) plan to have a technician here the following day.
About an hour later, supervisor calls. Tells me that dispatch says they can't send anyone before Sat. I went ballistic. I advised her that was not acceptable. Questioned that I could not believe they had no process to handle this kind of scenario.   Advised her I wanted her to pursue it and that I would, if necessary, expedite this to whatever the highest local executive level in our service area the next day. I was extremely persistent and not polite (gave up on that several calls ago). Tells me that they can 'forward' my number to another phone temporarily. I let her know that DSL is also out, I work from home so I'm hosed. Sheepish 'Oh' from her side. She agrees she'll pursue it further and call me back within an hour.
While I wait for her call, I get another 'survey' call on our 'repair person interaction'.
OK, about 1/2 an hour later supervisor calls back. Tells me that I will have repair person on Wed 7/25. Amazing !! After being told several times 'we have no way to do this' they make it happen. Tells me that the repair person had checked something on a pole (all our service is under ground, nearest pole is 1/2 mile away) and he thought it could be a cable problem. I asked why did he then close the ticket without a) checking with us to see if issue was resolved or b) forwarding to the 'cable' folks for a follow up repair and advising us of status. Couldn't answer. Did ask me if we had recently had a storm in the area and I told her that I told the rep about the lightning strike on my very first call !! I did thank her for her diligence and that her final behavior (and result) is what customer service is supposed to be about.
About 15 mins after I get off that call, I get an automated call from Verizon telling me my problem has been corrected. Can you believe that !!
This morning, bright and early, I get a call from the tech who's supposed to show up today and telling me when he expects to be here. That's the way this should work and I'm hopeful I'll have service by the end of the day.
Anyone from Verizon care to comment ? If you do, make it a meaningful answer with some depth. If all you're going to do is give a canned reply, don't bother.

Resolved !! Tony showed up at 1:00 (1 hr before he thought he would get here). He started working from the NIC box back. Within an hour I had phone service / DSL back. Lightning had blasted some connections in a culvert service box at the bottom of the driveway. Thanked Tony profusely and let him know that Verizon should be thankful they have employees like him.
So Verizon - why didn't the repair person who was supposed to have fixed the problem yesterday find this when Tony found it so quickly. Oh yes, that repair person didn't even come to the house !! And why did I have to 'kick and scream' with the call center folks to get someone out today when Verizon clearly screwed this up by not servicing the problem yesterday.

HP Pavillion PC 500 dropping wifi connection

I have had my PC for almost a year now, and this has been a poblem for a while. I will be watching videos or playing games when my wifi decides to drop. Sometimes it doesn't even appear to be disconnected. I try and disconnect and reconnect, restart my computer, or even my router, and eventually it will reconnect. But the problem is that it happens again in the next day or 2, and has been happening for a long while. I contacted a Century Link guy to help me but just gave me a new router to make me shut up. It didn't end up fixing the problem, and it's quite aggravating having this happen almost every day. My friend said it has to do with bandwith, no idea if he's right or not, but I really would like some help!
Thanks, Max

ToTheMaxHD, welcome to the forum.
I have had a lot of problems with CenturyLink DSL, also. In our area there have been many instances of phone service and DSL outages. They never alert us to the problem. I always thought that it was my system.
I suggest completely uninstalling the wireless network and reinstalling it. This will tell you if it is your system. This is what I finally had to do.
For future reference, when requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.
Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee.

My DSL is still down in June 29, technical support said there is still outage in Vienna area

Hi,
My Internet DSL is still down since the June 29 storm. It has been more than 11 days. I spent hours waiting for technical support from India, remote modem so many times and they is still outage my Vienna area with no ETA. Is this correct?
After wasting to much time, I'm tire to call them. I'm using my neighbor's Cox Internet now. My dry landline number is {edited for privacy}
Thanks,
Rick

Since we haven't heard back from you on the private support board or have received a form submission, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

DSL Internet outage in N. Bethesda - or maybe further?

DSL has been out for almost 24 hours. Verizon told me 12 hours ago that they would have it fixed in 4 to 6. Interestingly Verizon no longer have a system status page, so no longer are users able to know what's going on. But I do know that yesterday they had a big outage in PA as well. Totally unacceptable - in the age of Twitter, Facebook and text that we are left cutoff with no explanation.

You can check for outages in your area using the STB. There is an item "network diagnostics" under In-Home Agent in the Customer Support menu area.

Just had a power outage interruption.DSL was reset,but cannot acces home page through Firefox

Power outage.DSL had to reset.Home page cannot be accessed using Firefox.Can access home page using Explorer.Home page is yahoo. Normal browsing using Explorer. Help

You can try basic steps like these in case of issues with web pages:
Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe Mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Internet Outages with DSL Service

Hello,
Below is my experience over the past month with Verizon and my DSL problems. If anyone has any ideas on the next path I can take it would be appreciated.
Around mid-May started having problem of internet light going out and being unable to connect to the internet.
May 22nd – A technician, {edited for privacy} came out and tested all connections and wiring to the house. The light was on during his tests. Gave the signal an A grade and said things looked great. He said to try and connect with him when the light went out so he or the right team could run some tests. We were never able to connect and the following week he was in training for 3 weeks so he advised me to call his supervisor {edited for privacy}.
June 8th - In the meantime scheduled a second service call since the problem was not resolved. A technician, {edited for privacy}, came to the house. I informed him of everything to date and he spent about 30 minute at the central box running tests. He confirmed that he could see a problem in the network / wiring coming from the main office and that the signal was spotty and cutting out. He said he could not fix it, but that we would pass the information on to the right team and they would be in the field in a day or two to get it resolved. He also said {edited for privacy} would be the person to speak with if it was not fixed.
June 9th – Received a recorded message that it was fixed, but the issue was still occurring.
June 13th – Was able to contact {edited for privacy} who reviewed the information and that that he would get his “slick” team out on it in the next day or two and that should resolve the problem. He said he would follow up once there was a plan or resolution but to date have never received a call.
June 15th – June 23rd – Was out of town on vacation.
June 24th – The internet light cut out again.
June 25th – Called Verizon support to request a new modem to see if that was the issue. In reviewing the case and discussing with the technical team they could confirm that the issue was not resolved and there was a problem in the network. They said that the issue would be escalated to the network team and would be resolved in 24 to 48 hours. This was the third or fourth time we received the same canned answer to date.

We have not heard a response back on the private support board we have been working with you on. Should you need additional help please create a new post for us to help.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Why can't verizon tell the truth and fix my DSL for over a week

On the 10th of January, I contacted Verizon Tech to let them know I had no DSL (the phone had previously been out, but I had had DSL). They told me to wait an hour and restart the modem. I did that to no avail. I continued contacting them and they kept telling me there was an outage or the problem was my modem or such. I tried to tell them that whatever repair they made, disconnected my DSL. They sent a new modem, they sent a technician on Thursday -- still nothing -- called and was told they were replacing the PSA and it would be up by Saturday -- called Saturday, was told the replacement part did not function and they had a new part which would fix it by Monday. Called Sunday, was told problem was fixed on Saturday (but I still had no internet) Then they said, it was being investigated by a team in the Central office and it should be on by tomorrow -- specifically checking circuit to Central Office. Still today, no Internet (as I predicted would happen -- it's a holiday and I cannot get answers) and when I called, they want to send another Techinician TOMORROW to investigate. It has been 4 days since the last Tech came, it was 4 days from the date I initially called before they sent a Tech -- now they want to send a DSL tech rather than a "phone tech".
I truly believe they are trying to get me off of DSL since they don't want people on it (you cannot get back on it once off) because they want everyone to be on their EXPENSIVE FIOS system that costs over $50 a month versus my little $39 a month. Of course, then they'll want me to get phone and TV to "bundle" and save $ -- which means my phone doesn't work during power outages after a few hours.
How do you get to speak to someone in authority over service rather than people who are going by a book that says, "check to make sure the modem is plugged in" as though it is your first time using the system you have been on since 2005? Why is the corporate office of Verizon hiding? Where are the Vice Presidents and Manager to take charge and get things done -- out spending their HUGE Bonuses?

I feel your pain. I had a technician come out twice, my moden replaced 3 times, and now my monthly cost has gone up but my internet speeds are not much improved.

DSL Outage

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