During install on my laptop it tells me to change my password by direction in an email that I never receive. What can I do?

I have my copy of Photoshop Elements 13 install on my Desktop and I also want to install it on my laptop. It is telling to change my password with direction from and email which I never receive. What can I do?

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Wiped our old iPad 1 clean, now can't install iOS from iTunes. iTunes does not "see" the devise. Tried uninstalling and installing iTunes on laptop. Also bought new USB cable. The iPad is charging, but that's all it does.

Wiped our old iPad 1 clean, now can't install iOS from iTunes using laptop PC (W Vista). iTunes does not "see" the device. Tried uninstalling and installing iTunes on laptop. Also bought new USB cable. The iPad is charging, but that's all it does. Just want to get it operating again for browsing and e-reading.

OK. You merely erased the content and settings. The IOS is still there.
If it has NEVER been jailbroke, here are some standard repair procedures. From what you've already stated, my guess is that you'll end up with Recovery Mode described in the last paragraph.
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this.

My MacBook Pro is running very hot after lion install. Are there any hardware changes that will help? What can I do to get it back to normal?

My MacBook Pro is running very hot after lion install. Are there any hardware changes that will help? What can I do to get it back to normal?

I get the impression that most of the users on older hardware experiences similar temperature issues on Lion for a long time now. Awaiting for confirmation from the original poster.
In the meantime I'm just cautious with regards to pushing the machine to such extreme temps, since something tells me such behaviour which includes monitor flickering and the likes is nothing but abnormal for any type of use...
Any clues if 10.7.5 does anything on this? If not I'm afraid i see myself going back to SL for good...

HT5444 I would like to use a copy of Mountain Lion for development, but the store tells me I cannot download it because my MacBook 4,1 is not compatible! What can I do to download it?

I would like to use a copy of Mountain Lion for development, but the store tells me I cannot download it because my MacBook 4,1 is not compatible! What can I do to download it?
I have paid for it and all...

You can't do anything. See:
OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
         7. Xserve (Early 2009) - Model Identifier 3,1 or later
Your computer does not meet the requirements to run Mountain Lion.
Upgrading to Lion
If your computer does not meet the requirements to install Mavericks, it may still meet the requirements to install Lion.
You can purchase Lion at the Online Apple Store. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.

I'm installing the new OS and iPhone is asking for a password to "restore" my iPhone, but I've never used a password for the phone and don't know what it is!

I'm installing the new OS and iPhone is asking for a password to "restore" my iPhone, but I've never used a password for the phone and don't know what it is! Can anyone help??

You selected Encrypt iPhone Backups in iTunes. Then you entered a password.
It would be that specific password it is asking for.
See here:
https://discussions.apple.com/thread/3284065?start=0&tstart=0

Please can someone tell me how to save a MP3 file from my email on my iPad so I can put in on Facebook? Thankyou

Please can someone tell me how to save a MP3 file from my email on my iPad so I can put it on Faceboo? I use hotmail and please tell me step by step as I am not a tech guru lol. Thankyou

Hi jscher200,
Thank you for your reply, sorry for the VERY late late response, but I have just figured out how to control this separate 'panel'. I find it really useful for monitoring Google Analytics in as it can just sit there running. It does have its limitations, as it's a limited size (you can't expand it to full screen view), so you can only ever see a vertical section of a website and need to scroll to look to the right or left, but I have the live view of people accessing my website running on there and if the numbers start racking up at any time, I can scroll to look and see what pages they are accessing, where they've been referred from, etc.
To get it to work, you save a website address in the Bookmarks Toolbar and when you can see it sitting on the toolbar at the top of the screen with its little icon, right click on it then click 'properties', then tick the box 'Load this bookmark in the sidebar'. The next time you click on this bookmark to open the website, it will load in this sidebar, which looks like a separate 'window' but is immovable. You can only have one sidebar application running at a time, but can change it by right clicking on the bookmark you want to load in there and it will then change to that one next time you click on that bookmark.
I hope this might be useful to others, as I asked for help with this on loads of forums and not one person knew that this existed - even really skilled techies!

I had a 'dead' iMac repaired and it needed a new HDD & graphics card, the repairer installed OSX 10.6.8 and i now need to install other software but I am being asked for 'User' password so I may do this, I've no idea what this will be. Help please.

I had a 'dead' iMac repaired and it needed a new HDD and graphics card, the repairer installed OSX 10.6.8 and i now need to install other software but I am being asked for 'User' password so I may do this, I have no idea what this will be. can anybody help please?
<Personal Information Edited by Host>

On looking at the secure.log on the iMac with OSX10.6.8, I see these entries at each attempt to scp into the iMac:
Dec 29 11:06:20 molika sshd[7248]: in pam_sm_authenticate(): Failed to determine Kerberos principal name.
Dec 29 11:06:26 molika sshd[7246]: Accepted keyboard-interactive/pam for prowat from 137.110.243.132 port 35571 ssh2
Dec 29 11:06:26 molika com.apple.SecurityServer[26]: Session 0x236a14 created
Dec 29 11:06:26 molika com.apple.SecurityServer[26]: Session 0x236a14 attributes 0x20
Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Session 0x236a14 dead
Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Killing auth hosts
Dec 29 11:06:27 molika com.apple.SecurityServer[26]: Session 0x236a14 destroyed
I don't know what to make of this.
Peter R

I have installed Adobe Creative Suite 5 Master Collection on a 2nd computer but now it will not accept the seriall. What can I do?

I have installed Adobe Creative Suite 5 Master Collection on a 2nd computer but now it will not accept the seriall. What can I do? I'm using a fresh install of windows 8.1

What exactly means "will not accept"?

Installing windows 8 with bootcamp 5. Have to make a choice at personalize but mouse is not working. What can I do?

installing windows 8 with bootcamp 5. Have to make a choice at personalize but mouse is not working. What can I do?

I solved my problem by using a USB mouse and a USB keyboard instead of bluetooth

FaceTime won't accept the password which I wrote down some time ago and doesn't provide a "forgot your password" option. And when I try to create a new account it tells me that my email is already registered. What can I do to revise my password?

FaceTime won't accept the password which I wrote down some time ago and doesn't provide a "forgot your password" option. And when I try to create a new account it tells me that my email is already registered. What can I do to revise my password?

Hello Sheila,
Thank you for the details of the issue you are experiencing with FaceTime. It sounds like your Apple ID password is not being recognized.
You can reset your password using the steps in the following article:
Apple ID: If you forget your password
http://support.apple.com/kb/HT5787
You can contact the Account Security team if you are unable to reset your password using those steps:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT4623 i download and install ios 7.0.4 on my iphone 4 , after restart phone , it show me an error about activation failed , what can i do?

i download and install ios 7.0.4 on my iphone 4 , after restart phone , it show me an error about activation failed , what can i do?

Hi forbiddenboy!
Here is an article for you that will help you troubleshoot iPhone activation issues:
iPhone: Troubleshooting activation issues
http://support.apple.com/kb/ts3424
Thanks for coming to the Apple Support Communities!
Regards,
Braden

I am a member of CC and want install Muse on a second pc. I get only version Muse cc, not the version Muse CC2014.1. What can i do?

I am a member of CC and want install Muse on a second pc. I get only version Muse cc, not the version Muse CC2014.1. What can i do?

H-J Winter do you meet the minimum system requirements for Muse CC 2014 at System requirements | Muse? If so then please complete the steps in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html to refresh the list of available applications.
You can also find more details regarding installing the Adobe Creative applications included with your membership at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I have a first-generation ipad. We just purchased a laptop and I had to change my password as I couldn't recall it

I have a first-generation ipad. We recently purchased a new laptop (not an Apple) and I had to change my e-mail pasword as I couldn't recall what it was; it auto-populated on the old computer. I changed the password on my ipad and the new laptop (no issues), then a few days later, I couldn't send out any e-mails on my ipad, but could on the laptop. I have been around and around with the e-mail provided, and they cannot help me.
Anyone out there with the same problem?
Thanks.

If you had a yahoo or gmail account, we might be able to help you, but Earthlink is the source you need guidance from. Sorry I can't be more helpful.

Installed Yosemite om my MacBook Air, resulted in no Sound at all. No input devices no output devices. What can do? Have had 2 meetings with Apple support with no results.

Recently, I installed Yosemite on my MacBook Air. After that I had no sound. Not even the start up chime. In Sound preferences there are no input devices and no output devices. I have had three meetings with Apple support with no results. Can anyone help? This seems to be a regular problem.

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
     Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
     COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
     computer and after the chime press and hold down the OPTION key until the boot manager
     screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

I want to install version 6, but my windows 7 will not unistall version 3.6. Thus the setup trips out. What can I do?

The control panel will not unistall version 3.6.12. After downloading version 6.0, and running setup, I have a dialogue box that says I must reboot computer to complete previous uninstalling of firefox. After doing this about 5 times, I still get the same message. Is there are way of bypassing this requirement so that I can install version 6.0?
or how do I delete all 3.6 registry files and not lose my passwords and history of firefox?

Thanks feer56
I will try this, but I didnot get to that stage of asking to install to another folder. The wizard asks to reboot before it goes through these sub routines.
Chris

During install on my laptop it tells me to change my password by direction in an email that I never receive. What can I do?

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