E-commerce website with problems after problems?? HELP

Basically I have quite a few accounts that have an online store but I have no problems with them and then I have one client that has problems and problems from day one (over a year ago) . I have contacted bc support over 14 times and Sage over 18 times and no one seems to be helping me. There all blaming each other. I now have the client threatening to leave me which is very upsetting when the problem does not lie with me and he is a very big client of mine. So I was just wondering whether you guys have had these issues and whether you could maybe shed some light on the problems im having to help me resolve them.
1) We had a customer today that put through an order. It says it hasnt been paid ao it says amount paid £0 http://www.sealandgov.org/payment.jpg, so no email has been recieved about this etc like you would expect. But... the order did go through and it shows it on Paypal?? So its not a good thing as an invoice hasnt been generated and the gift will never be sent because no one know about it???
2) This is the worst of the worst part. This problem has been outstanding for over a year and still has not been resolved. I have still on going cases with Adobe but no one replies to me. I ve been waiting for over a month and its still open and no one has responded back to me??? Great customer service guys?
Well basically the customer is with Sage pay. They want to have recurring products to be purchased so they have chosen Sage which is fine.
When someone tries to buy an item that is recurring from the website it comes up with an error 4006 andit will put a £1 payment through regardless to whatever the total or product prices should be. On Sages side they say that Adobe is trying to make a defered payment that is why, Adobe tell me that the system does not do defered payments. Then Sage show me details of what they are being sent which shows its defered??? So basically I dont knopw what to do anymore the customer still cant have recurring products on their website otherwise the whole order just goes through for a £1 which is useless and not a recurring payment either.
3) Error 4042 : The VendorTxCode has been used before for another transaction. All VendorTxCodes must be unique.
I have done this myself testing out the payment side and so have a huge amount of other people. Basically once the shopping buy form has been filled out they go over to 3d secure, If they enter the password incorrectly for their card. The second time roung they will not be able to put a card through regardless to whether it is correct or not. The reason for this 3d secure wants a new transaction no because when the password failed they will not allow that transaction no to gopt through anymore. but the system will continue to try and put the same transaction no. through so it will keep failing till the customer clears the cart and starts again?????
4) yes theres plenty more but the above are more important to me and the client. So I would be really greatful if someone out there somewhere can actually help me before I have a nervous breakdown.

Paypal error for no.1 ticket is #18761
Error for recurring with sage is no.2 - .Ticket no. #13689 which I now assume is being ignored. So was #12128 and # 0183641828 and #0183532657. I have had calls with everyone and a million live chats to resolve but sage and you guys both tell me to call each other but nothing ever resolves it. Sage say its you, you say its Sage??
another sage error 4020 I dont know whether this relates to any of the above #0183532657
I have alot of cases on old and new ticket support but above are the main to start with, I also have alot of calls to adobe support and live chat that i have no recordings for but the above will hopefully help.
Thank you Sidney
Tom
Essex web creative

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