E-mail config in CRM IC Win 5.0 - urgent

Hi,
I would like to configure e-mails in ICWin client. In CRM e-mails for about 10 e-mail addresses
should be received (helpdesk@.., service@.. , ....).
I have few questions:
1. How I can assign different agents to different e-mail addresses ? They should receive
e-mails from only few addresses. not from all.
2. different signatures when writing e-mail need different editor profiles (default signatures)? so also need different IC profile?
3. outbound e-mails -> CRM creates itself activity when sending e-mail/creating it, or user has to create activity first, then making e-mail?
4. how many services (tcode SICF) and how many SAPconnect nodes are needed to be able in ICWin to receive e-mails for 10 email addresses and distribute e-maild to different agents like I wrote in point 1. ?
5. incoming e-mails are copied to activity (subject, body), but what about e-mail itsefl? it is somehow connected to activity (reference)?
6. in ICwin user can search in e-mails with key words? for eg "problem with ht-1000"?
7. incoming e-mails can have attachements? attachements will also get to ICWin with email? user will be able to open it?
8. attachements to emails are also copied to activity?
please answer asap
Regards
Radek

You may refer to the URLs below:
Agent Inbox in the Interaction Center WinClient
http://help.sap.com/saphelp_crm50/helpdata/en/fc/dd35a47ffe420da97a105b00c63d74/frameset.htm
Basic Settings for the Agent Inbox
http://help.sap.com/saphelp_crm50/helpdata/en/fc/dd35a47ffe420da97a105b00c63d74/frameset.htm
E-Mail Inbox
http://help.sap.com/saphelp_crm50/helpdata/en/fc/dd35a47ffe420da97a105b00c63d74/frameset.htm
Also please explore the option of "Email Response management system" in SPRO for advance email service settings.
1. assign different agents to different e-mail addresses: It will be configurable.
2. different signatures when writing e-mail need different editor profiles (default signatures)? so also need different IC profile?
Yes you will need different IC profiles and assign it to the group of agents who would comply to it.
3. outbound e-mails -> Told you what i believe shoudl work.
4. how many services (tcode SICF) and how many SAPconnect nodes are needed to be able in ICWin to receive e-mails for 10 email addresses and distribute e-maild to different agents like I wrote in point 1. ?
ONLY one SAPConnect node.
5. incoming e-mails: We really need tyo check the ACTIVITY Type: Incoming email.
6. in ICwin user can search in e-mails with key words? for eg "problem with ht-1000"?
I m really not sure, as we are maintaing an Activity for Incoming or outgoing email, we should be able to search an Activity for BP (that activity can have email details).
7. incoming e-mails can have attachements? attachements will also get to ICWin with email? user will be able to open it?
Yes however for opening attachments you may have internet security concerns of the enterprise where SAP is implemented. It can be easily handled by networking people.
Hope there is some help
thanks,
Veevake

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