E-Mail to contact person

Hi experts,
I want see the E-Mails who was sent to a contact person in the contacthistory of the
contact person.
Does someone know where I can customize this requirement?
Thanks for help.
Alex

Hi Alex,
U can try TXN : SOST, this will show you the Email history and e-mail status as well.
Regards,
Dipesh.

Similar Messages

Sending mail from Contact person email id

Hi Guruu2019s
In Customer master, Under General Data tab, there is a Contact person which is having Email id.
The requirement is that to send PDF attached invoice automatically to the contact person (customer)from (Table : KNVK).
If the value for the email is available for that contact person, then only the invoice mail(attached PDF invoice) has to trigger to the customer. If not, mail must not trigger to the customer.
(Already code has been written for triggering of the mail to the customers and it is working fine).
Which fields I have to take into consideration for creating an access sequence. So that I can create a condition record in VV31.
Ex : Customer,Department, Contact person Function, Partner Function, Medium, Language.
Please correct me

Hi,
VV31 has nothing to with the contact person. The logic is that whenever an output is triggered, it looks into the contact person details and if email is maintained, email will be sent to him
In VV31, you only have to maintain the communication strategy for emails. Your communication strategy should include internet/email as one of the communications. If this is done ,and if contact person has email id, it should work without any problem, of course, if the code is enabled for emailing.

Va01-- mail to contact person

in transaction when i gotosales tab and change the value for invoice to "email". a mail is send to the contact person, now i want that mail go to bill to party.
is there any standard program send mails to CP. or is it a customer program which is triggeredwhen we create or change this order.
if so how to findout that program.
tahnks in advance.

Hi Sai Ram,
I am not sure may be there is some thing which triggers to send mail to CP. but in your case you can use the help of user exits and send the mail. for VA01/VA02/VA03 you can find the user exits in include MV45AFZZ. here you can check the condition if the invoice value changed then you can send the mail using the FM SO_OBJECT_SEND or some other FM.in the user-exit you need to write the code for mail to bill to party
Regards
vijay

Email Campaign Execution: Contact person Relationship

Hi All,
I created a target group which contains a list of Contact Persons. I am testing executing an email campaign against this target group.
This contact person also exists as a relationship to a prospect.
The email address maintained on the contact person master data may be different from the email address maintained on the relationship. Our end goal here is to execute the email campaing against the addresses maintained on the relationsip and not on the master data. When I execute the campaing, it sends the email out to the address maintained on the contact person master data. Do you know what I can do for it to pick up the email address maintained on the relationship? Is it standard CRM functionality for it to pick up the email address from the master data rather than the relationship?
Any comments/help on this would be greatly appreaciated.
Thanks!
Kiran.

Hi!
I know that has been a while since you two resolved these question, but can someone give me a hint with this?
I'm facing a similiar question... I need to send campaign mails to contact persons (to the relationships contact mails). But i can not see any B2B flag... Can someone please tell me where can i check this field? (I'm working with CRM 7.0 (and Webclient UI))
Thanks in advance
Inês
Edited by: Inês Mendes on Sep 9, 2011 5:28 PM

CREATE BIDDER MAIL CONTENT TO BE EDITED -SENTAFTER CONTACT PERSON CREATION

I need to change the content of the mail (containing user-id) which is sent after creation of a contact person in create bidder tab.
please tell me how to do it.

Hi,
Transaction : SE61
Document class : General text
Document name : PARTNER REQUEST ACCEPTED
You can modify the mail text here.
Regards,
Nikhil

Fax number and e-mail from a contact person

Hi,
Does anyone know the table where the fax number and the e-mail of a customer or vendor contact person is?
The table KNVK only have the telephone number...
Thanks
Hugo

Check tables: ADR3, ADR6..
From kna1 u will get the address no (ADRNR). And fetch data based on ADRNR from these tables.
Regards,
Joy.

"TO" field in outgoing mail and choosing contact persons

Hi,
We are implementing the IC in the CRM version 6.
When the agent is preparing the outgoing mail the only mail that arrives to the "TO" field is the mail from the customer.
Now if the agent wants to add some more contact persons to the "TO" field the system is showing all the contacts there is.
Why the system is not showing only the mails that are relevant to the identified customer.
The agent (customer) wants to be able to send a mail to all the contact
persons in relation with the identified customer in an easy way.
Does any one know how to deal with this issue ?
Thanks in advance,
Eran Shapira.

Hi..
Ur using outlook integration Add-on
Regards..
Billa 2007

Please tell me the table where customer contact persons mail id is stored

Hi,
Can any body please tell me where the Please tell me the table where customer contact persons mail id is stored .
That we are maintaing in the XD02 transaction in the E-Mail option for the customer.
Please tell me as it is very urgent.
Thanks

Hi
pls check ADR6 <b>SMTP </b>
Customer Master Data Tables
KNA1 - Customer Master
KNB1 - Customer / Company Master
KNVV - Customer Sales Data
KNBK - Bank Details Master
KNVH - Customer hierarchy Master
KNVP - Customer partners Master table
KNVS - Shipment data for customer table
KNVK - Contact persons Master table
KNVI - Customer master tax indicator table
Message was edited by:
SHESAGIRI.G

Segment Builder - viewing contact person mail id in TG

Hi,
I have a requirement i need to create a TG in seg.builder,and this TG should have the BP's say for eg. SOld to party's Contact person mail id.In GUI if we go and open the TG we can find the BP and if we choose the magnifier we can view the mail id of Sold to party , is it possible to see the Contact person's mail ID there? Please give the customization path for this.
Please give your valuable suggestions.
Best regards,
Sathish Prabhu.R

Hi ,
The following is the procedure to display the Email ID of the Contact Person .
> Select the TG and Right Click on it . Open the Target Group .
> You get the display of the TG records in the detailed area . Select the first option from the right hand sideyou get to see the following options like Choose Layout , Change Layout , Save Layout and Manage Layout .
Here you select and click on Change Layout .
> In the Column Set select the field ' Internet mail (SMTP) address for CP ' and click on the ' Show selected fields ' option and
the field will transfer to the Displayed Columns .
Save the changes .
And Open the TG from the Right Click you could see the Email ID displayed of the CPs .
Hope this helps.
Regards ,
Nagaraju D.

ESS Travel Management - send mail to the contact person

Hi guys,
in the IMG I created a contact person for the travel expenses.
If the employee create a trip and save it, the contact person should receive a mail automatically.
The other way the employee receive a mail, if the his trip is incomplete.
A status mail every week would be great.
Thanks,
Dirk Sorgatz

Hi,
pls chk this link: (Under employee trip)
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/FITVPLAN/FITVGENERIC.pdf
Regards
CSM Reddy

E-mail Issue in More then one Contact Person

Hello Experts,
I Have One Customer : C20000
In this Customer having the five contact person and email for that
now i have creating sales Order and Click on Email Button in Tool Bar,
Now i want to automatically all five contact person in To column and email address of respective column in send message window
Is it Possible through FMS ?
Then How ?
Please Write the query for that
Dixit Patel

Dear Rahul,
I know the distribution list,
but I want when Click on Add Recipient and Click on Distribution List,
Automatically come to those Customer Code in Find field through FMS
So I have select that List Name
Dixit Patel

Notifications not going to the contact person

Hello Friends,
Scenario - When i create an RFI Customer activity in a CSR and set its status to 'Requested Customer'', a notification (more information is required) goes to the contact person and the team lead of CRO (Customer Responsible Organization). If the customer does not reply for 3 days (in case of a High Severity CSR) or 7 days (in case of severities other than High), then reminder notifications (more information required - reminder) get triggered which go to the contact person and the team leads of CRO.
Problem - In the first case,the notification (more information is required) goes to the contact person and the team lead of CRO (Customer Responsible Organization) where as in the second case, the reminder notifications do not go to the contact person, but they go to the team leads of CRO.
Analysis - There are 2 workflows that get triggered when the RFI Customer activity in a CSR and set its status to 'Requested Customer''. The first one sends the notification (more information is required) to the contact person and team leads of CRO immediately. The other workflow checks whether the customer has replied for 3 days (in case of a High Severity CSR) or 7 days (in case of severities other than High), and then sends the notification to the contact person and team leads of the CRO. I have checked the bindings, tasks, receiver rules and the methods in both these workflows. They are exactly similar. The only difference in these workflows is the wait step added in the second workflow.
Do you have any clue as to what is the reason behind the second workflow not sending the notifications to the contact person ?
Appreciate your help and timely response.
Thanks
Prashant

Hello Rick,
Thank you for your response. Here are the answers to your queries -
Question -->Is a mail being sent to the same email address in both workflows with SendMail, and only working in one of them?
Answer --> Yes
Question -->There must be some other difference other than the wait step.
Answer --> The difference between the 2 workflows is mentioned step by step as below -
Workflow for which the notifications are sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If Yes --> Send step (to send the email notifications to the contact person and team lead of CRO)
If No --> Send step (to send the email notifications to the contact person and team lead of CRO)
Workflow for which the notifications are not sent to the contact person and team lead of CRO
Step 1 --> Condition step whether the email address exists or not.
If No --> Sends a mail to the LDA (Local Database Administrator) to maintain the email address of the contact person
If Yes --> Goto Step 2
Step 2 --> Condition step whether the Severity of the CSR is High or not
If High - Wait Step (waits for 3 days before sending the notifications to the contact person and team lead of CRO)
If Other - Wait Step (waits for 7 days before sending the notifications to the contact person and team lead of CRO)
Step 3 --> Condition step to check the CSR Status (to check whether the customer has replied or not)
If Yes(customer replied) --> End workflow
If No (customer has not replied)--> Send step (to send the email notifications to the contact person and team lead of CRO)
Question -->How have you implemented the wait step? Does it fetch the address before or after the wait?
Answer --> The email address is fetched at the very first step.
Question -->What happens if you make a test workflow with just the Sendmail step and send to the same address?
Answer --> The notification goes to the same email address.
Kindly let me know if the information that i have provided is comprehensive enough. Your help will be deeply appreciated.
Thanks
Prashant

Campaign execution not send emails for contact persons

Hi All!
I'm facing a problem with Campaigns (communication medium - E-mail): Those are the steps i'm following:
1.Start the campaign, and on the "campaign: Schedule job" screen, i choose "immediately". If i look at the campaign details after scheduled the job, the status is now "job started".
2. To check wich mails were sent, I also had a look at the business partner account that belongs to the target group used. On the "Interaction History" block, there is a line: "Outgoing Email" - on the details of this outgoing email I can see the "To" (Receivers). And here, I have emails from the business Partner contact persons and from the business partner itself (the email that is on the header level of the business partner account, on the "main address and communication data" area). So far so good. That's exactly what i need but,
3. If i go to the tcode, i only have a send request for the business partner itself and none for his contact persons (although those emails are on the "To" line for the interaction history).
I'm working on the Webclient UI, of the CRM 7.0
Does someone knows why the emails are not being sent also for the contact persons?
Thanks in advance.
Inê

I have achieved this by implementing the BADI : CRM_MKT_ADR_SEARCH
In this BADI's method : CHANGE_SEARCH_RESULTS you can modify the data which is being sent back to system for campaign execution.
NOTE: I am using Address Independent Communication Data of Business Partner
Below is my sample code for contact person email :
data: wa_bp_cp_channel type crmt_bp_cp_channel.
field-symbols: <fs_bp_cp_channel> type crmt_bp_cp_channel.
types: begin of ty_cp,
          partner type but000-partner,
          address type but000-addrcomm,
         end of ty_cp,
         begin of ty_bpcp,
           partner1 type but051-partner1,
           partner2 type but051-partner2,
         end of ty_bpcp.
data: it_cp type table of ty_cp,
        wa_cp type ty_cp.
data: it_bpcp type table of ty_bpcp,
        wa_bpcp type ty_bpcp.
data: it_bp type table of ty_cp,
        wa_bp type ty_cp.
read table ct_bp_cp_channel into wa_bp_cp_channel with key com_channel = '03'.
if sy-subrc = 0.
    select partner addrcomm
      from but000
        into table it_cp
          for all entries in ct_bp_cp_channel
            where
              partner = ct_bp_cp_channel-cp_number.
    select partner1 partner2
      from but051
        into table it_bpcp
          for all entries in ct_bp_cp_channel
            where
              partner1 = ct_bp_cp_channel-bp_number.
    if it_bpcp[] is not initial.
      select partner addrcomm
        from but000
          into table it_bp
            for all entries in it_bpcp
              where
                partner = it_bpcp-partner2.
    endif.
    sort it_cp by partner.
    sort it_bp by partner.
    sort it_bpcp by partner1.
    loop at ct_bp_cp_channel assigning <fs_bp_cp_channel> where com_channel = '03'.
      read table it_cp into wa_cp with key partner = <fs_bp_cp_channel>-cp_number binary search.
      if sy-subrc = 0.
        <fs_bp_cp_channel>-addrnumber = wa_cp-address.
        clear <fs_bp_cp_channel>-bp_number.
        clear <fs_bp_cp_channel>-bp_guid.
      else.
        read table it_bpcp into wa_bpcp with key partner1 = <fs_bp_cp_channel>-bp_number binary search.
        if sy-subrc = 0.
          read table it_bp into wa_bp with key partner = wa_bpcp-partner2 binary search.
          if sy-subrc = 0.
            <fs_bp_cp_channel>-addrnumber = wa_bp-address.
            clear <fs_bp_cp_channel>-bp_number.
            clear <fs_bp_cp_channel>-bp_guid.
          endif.
        endif.
      endif.
    endloop.
endif.

Calendar does not sync via ActiveSync. Mail and Contacts work fine.

I recently started using ActiveSync to connect to my corporate Exchange server. Mail and contacts synchronize properly, but calendar items are not downloaded from the server. The iPhone can write to the calendar by adding a new appointment of accepting a new meeting request. I can also see the full list of calendars in my Exchange mailbox when using the iPhone. Simply put, the calendar items are the only part that's missing.
My IT team has confirmed that calendar items will sync to Windows Mobile devices using ActiveSync.
Here are the steps I've taken to solve the problem:
1. I enabled and disabled calendar using the On/Off slider.
2. I removed and reconfigured the Exchange account on the iPhone
3. I confirmed that all calendar items in Exchange had the Message Class set to "IPM.Appointment"
4. I restored the iPhone to factory settings and used a new test Exchange account to confirm that corrupted calendar items were not an issue.
5. Confirmed that the capitalization of my e-mail address in the Exchange Account Info on the iPhone matches the primary SMTP entry in the Exchange GAL.

Guys, I did a bit of research with my other iPhone/Exchange - buddies and this is what we found out:
1. Friend sends me an calendar event from his PC / Exchange Account
2. Calendar event displays as tentative on both my iPhone and on my PC / Exchange Account
3. I accept the calendar event on my PC / Exchange Account
4. Calendar event turns to "busy" on my PC / Exchange Account
5. Calendar event disappears from my iPhone
6. I double-click the event on my PC / Exchange Account and click "Accept" again
7. Calendar event reappears on my iPhone
Funny enough, this does not happen with all events - it seems to depend on the Exchange server and/or Outlook version in use. For those affected: Is your Exchange Server 2003 or 2007, and what version is the Exchange Server of the person who sent you the event in the first place?

SRM: Create Contact Person Could not create user; contact your system admin

Hi All,
First, I am not sure this question should be posted here, or SRM General. From my point of view, here is more suitable.
Our Problem:
Activity "Create Contact Person With Reference" error with message:
Step to reproduce:
1. Login to SRM JAVA as super administrator
2. Open tab "SRM Administration"
3. Using the current query, search for Business-Partner no: 30000725
4. Press "Create Contact Person with Reference"
5. Fill all required fields, tick "Is contact person" checkbox
6. Put: /SAPSRM/SUPPLIER as Role
7. Save
The following Message appear:
Could not create user; contact your system administrator
SPML Service error: Error reading request status. Display Help
Contact Person 2000000214 Created Successfully for BP 30000725 Display Help
E-mail was sent
The first error is intriguing. The username & password is created successfully in ABAP System (Our UME is in ABAP).
QUESTIONS:
1. What cause this problem? How to trace the error?
2. We want the user have portal role automatically. How to achieve that?
Thank you for any responses and helps.
SRM ABAP Version:
SRM_PLUS     700     0009     SAPKIBK209     SRM_PLUS for mySAP SRM
SRM_SERVER     700     0009     SAPKIBKV09     SRM_SERVER
SAP_ABA     701     0007     SAPKA70107     Cross-Application Component
SAP_BASIS     701     0008     SAPKB70108     SAP Basis Component
PI_BASIS     701     0007     SAPK-70107INPIBASIS     Basis Plug-In
SRM JAVA Version:
SRM JAVA: Release 7 SP Level 9.0
BP SRM: Release 7 SP Level 9.0
Edited by: Nur Agus Suryoko on Mar 11, 2011 11:36 AM
Version information added

Hi Fernando,
Can you please tell me how you resolved this issue ??
Regards,
Adren

E-Mail to contact person

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