"TO" field in outgoing mail and choosing contact persons

Hi,
We are implementing the IC in the CRM version 6.
When the agent is preparing the outgoing mail the only mail that arrives to the "TO" field is the mail from the customer.
Now if the agent wants to add some more contact persons to the "TO" field the system is showing all the contacts there is.
Why the system is not showing only the mails that are relevant to the identified customer.
The agent (customer) wants to be able to send a mail to all the contact
persons in relation with the identified customer in an easy way.
Does any one know how to deal with this issue ?
Thanks in advance,
Eran Shapira.

Hi..
Ur using outlook integration Add-on
Regards..
Billa 2007

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i read through the last few pages of this support forum and googled my topic but i havent found a suitable solution.
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"TO" field in outgoing mail and choosing contact persons

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