Effect of cancellation of PO on nshopping cart

Hi ,
we are using extended classic scenario . Carts after approval create PO. If purchaser deletes the PO, does this shopping cart open up again so that requisitioner can make changes to the cart and cart retrigger an approval workflow again.
Sumendra

hI
If you have configured for sourcing, the shopping cart will be availble for BUYER .
then he can take up decision COMPLETE or reorder again .
if totally new requirement , let requisitioner creates another cart to avoid the problem
Muthu

Similar Messages

EFFECT OF CANCELLING INVOICE ALREADY CLEARED IN ACCOUNTING

Hi Expert
I want to know the effect of cancelling an invoice already cleared in accounting. Please note that I did not reset the cleared document before cancelling the invoice. what is the effect and how do i resolve this.
Thanks in advance
Eki

Hello,
In a normal scenario, once the accounting document is cleared, the invoice should not be cancelled. Because the customer has already paid for the same and all the relevent G/Ls are updated. But when you try to reverse the inovice, it will not update the cleared payment, but it will just make the invocie open and reverse the accountign document. We can't pervent this using standard sap. As the earlier reply suggested, you need to develop a routine.
The best way is to issue a credit memo.
Regards,
SAM

Billing Document cancelled in previous period

Hi Experts,
There is an issue that an invoice was created in the month of Jan. 2010, it got cancelled due to some reason and while cancelling it user has manually put date of Dec.2009. It has impacted the customer ledger. Here the previous period is opened as client's requirement.
Kindly suggest the solution.
Thanks & Regards
Girish

Pass a manual accounting entry for reversing the effect of cancellation in Dec09 month. Pass another entry in Jan10 month too.
I am sorry but since the document is totally closed and cancellation sets itself off against the invoice document, you can't do much. You cannot cancel a cancellation document to reset its effect.
Thanks
Kapil Sharma

Cancellation of cancelled billing document

Hi all,
My client is facing a problem where in the user instead of cancelling a billing document he just cancelled the very next number whicl was already been sent to customer.
Now my head asking me to reverse the cancelling document, for which i apposed that cancellation of billing S1 document is not possible and it will not give the billing no as same before.
He wants like
EG : Invoice no. cancellation no. new invoice no.
0001 --> 111 --> 0001
I tried in sand box with current financial year data. System did not allowed.
Now the problem is my head tried simulating with old data i.e 2007 data where system is allowing to cancel the cancelled document and giving the same billing doc no, as shows in above eg. any how accounting entries not generated.
So now i am in a place to answer why system allowes for old document and not allowing for current data.
Please advice.
Thanks and regards
Praveen Kumar

Dear Praveen,
You cannot Cancel Cancelled Invoices & Credit Memos, no wonder how the system allowed for 2007 data.
The options you have is to create new Invoice & give it to Customer or pass JV that reverses the effect of Cancelled Invoice.
Hope this helps...
Thanks,
Jignesh Mehta

Trying to cancel a Monthly GSP since December!!!!

I bought an iPhone that came obligatory along with a monthly GSP (during 2 years) but since I live in Brazil, I don't need it, it is useless for me. But the seller told me (assur eme) that I only needed to call a phone number he gave me (it was a BestBuy flyer), I would be attended in Portuguese and cancel it - very simple (calling from Brazil: 00 + company code + 800-556-56565). Or I could do it via website (BBYINTL) I returned to Brazil and then the number didn't exist - actually it called some embarassous sexual content stuff. I tried the website - nothing there. Only an email. I wrote an email then. A lot of days after got some kind of automatic answer. I tried to explain my situation. I sent all scanned documents via email - I can't sent the originals via regular mail because I need them so I won't have issues with my country's Customs. The same receipt where is the monthly GSP, is the same that has the eletronics I bought. Several days after, got another answer, kind of automatic ("Please send the doucments to the adress, see our policy below blablabla"). Then I decided to simply not to pay the bill so that way you would automatically cancel it. However, it is automatically charged on my credit card. So I asked my bank to cancel it. My bank get in touch with you. Apparently then you said okay, let's cancel it, but that would take up to 60 days. 60 days came and went away and you keep charging. Asked my bank again what happened. They get in touch again. You asked 60 days. I am tired and feeling abused.
As you probably know, BestBuy in Orlando/Miami area is full of Brazilians buying LOT of stuff from you - and from others... The flyer I received was written in Portuguese and some sellers was prepare to attend us, speaking Portuguese and having information regarding Brazil. I don't know how come that I received such a mistaken info then. Even more, what a awful customer support you have. Email, phone, chat, facebook, nothing works. You are just polite: "hey sorry, that's sad to hear about it... I hope we can do something." HEY - I am not a child!!! Talk to me serious and SOLVE things out!!!!
I will be telling my story in every trip's blogs (we used them a LOT to exchange tips), tourism forums, facebook groups, tourism agents and so on because I am EXTREMELY angry about it, it doesn't seem to have an end, impossible to talk to anyone, that's simply the worst buy I ever made. I was incredibly better received at Amazon and iStore. You will probably keep receiving a lot of Brazilians but I will get sure you will lost a certain amount if I don't get a pretty decent support to compensate all the mess until now.
Sincerely,
{Removed per Forum Guidelines}

Hi Jcfuria,
Welcome to the forums! I appreciate you choosing Best Buy when you purchased your iPhone, and I hope it has been working great for you. Geek Squad Protection (GSP) is a great way to make sure your phone is covered should any issues arise. However, in the event that the service no longer meets your needs, the plan can be cancelled. It should never be a hassle making changes to your GSP plan, and I sincerely apologize if you’ve had to contact us through multiple channels to get assistance.
Using your email address on file for the forums, I was able to review your case history in regards to your GSP plan. It looks as though Derald on our Facebook team was able to assist you via email, and per the case notes your GSP plan has effectively been cancelled. While I regret that it may have taken some unnecessary effort on your part, I’m very happy to see we were able to take care of this for you!
I appreciate you sharing your feedback with us on the forums. Feedback, both positive and negative, is crucial when learning how we can do a better job assisting our customers. If you have any further questions or concerns, please let us know.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Incident after effect après mise à jour novembre 2013

erreur
<7128><GPUmanager><2>Sniffer result code:3
Impossible de revenir à une version précédent d'afet effet. Donc, je suis bloqué
Albert Barbieux

Hello,
Merci pour vos réponses.
Que puis je dire pour vous aider.
D'abord, dans les deux cas CS6 et CC, c'"st bien au démarrage que le problème survient. Je vois le splash screen, puis le message, puis le splash screen disparait.
Ma configuration. Windows 7 SP1
Adobe premiere pro cc et cs6 (temporairement le cs6) derniere version
adobe after effect cs6 et cc derniere version (12.2)
Une multitide d'autres produits installé (je ne vais pas les citer tous)
Actuellement le pilote de ma GEforce 9800 GT est 331.65. Je ne parviens pas à installer la version suivante pour le moment.
que puis'je encore vous fournir (5 disques durs externes, 3 disques durs internes)
J'ai aussi vegas pro 12 installé sur ma machine?
Vous faut-il autre chose.
Vous me demandez la version d'un pilote, duquel s'agit il. Je vous ai donné le graphique et je ne connais pas d'autre
Type de processeur
QuadCore Intel Core i7 920, 2800 MHz (21 x 133)
Nom de la carte mère
Asus P6T (2 PCI, 1 PCI-E x1, 3 PCI-E x16, 6 DDR3 DIMM, Audio, Gigabit LAN, IEEE-1394)
Chipset de la carte mère
Intel Tylersburg X58, Intel Nehalem
Albert Barbieux
j'espère que je procède bien pour le forum
Je signale quand même que je n'avais pas de problèmes avant la mise à jour d'after effect cc.
Ce codec qui pose problème, je ne pourrais pas l'enlever. Si oui, comment faire ?
Ã‰tait-ce utile? Oui    Pas
Réponse
|
Mark as:
Correct
forum.thrd.helpful.link
|                       Translate
      7 publiés depuis
10 mai 2012
11. AlbertBarbieux,
16 déc. 2013 08:44    in reply to AlbertBarbieux
Salut, je ne sais pas si, maintenant que je suis passé au forum d'adobe, vous recevez encore mes messages.
Albert Barbieux
Derniere question, comme cela fontionnait avant la mise à jour, n'y aurait-il pas moyen de revenir à cette version d'after effect. Pour les pilotes de ma carte graphique, j'ai pu le faire, mais jusqu'à présent cela ne change rien.
Je dois dire aussi que je ne sais plus modifier mes anciens projets qui utilisent after effet, puisqu'il se plante à l'ouverture.
Bien à vous

Canceling service

Hello I am trying to find out the stipulations for canceling uverse service, as in what is the charge (if any) for canceling before billing cycle end date etc. Any other things that are taken into effect when canceling?
Thanks!'

Hi
I'm very sorry your service is not working out for you, our team will be happy to review your account and answer any questions you may have! You can send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Please let me know if you have any questions.
Thank you,
Dmitriy

Cancel or delete shopping process

Hello !!
We want to cancel shopping process from SRM Purchaser Order to Shooping Cart and we don´t know any proccedure or method in order to do it.
We have two cases.
case 1: To Delete or to Cancel proccess keeping the shopping cart.
In this case delete or lock quotation supply, quotation and purchaser order and keep the shopping cart.
case 2: To Delete or to Cancel all asociated document
In this case delete or lock the shopping cart, quotation supply, quotation and purchaser order.
Please, We need some help from you!
Thank you very much.
Best Regards.

Hi Victoria,
Can you kindly check thread
Re: Shopping cart Status
Also, if you have the following documents
SC>SOCO> BID Invitation --> Quot --> PO
You can reatain or delete the cart by first deleting the subsequent document. In the above case, you have to delete the PO , then delete the quote, bid invitation and the SC would be valid in SOCO.You can try out for different cases.
The rule of thumb is that you shouldnt have a follow-on document for a follow-on document.
SC--> PO..deletion of SC possible
SC--> BID INV --> Quot --> PO SC deletion not possible.
thanks,
Ashwin
Do reward points for useful suggestions

Linux client can't cancel print jobs in print monitor

CUPS print server on Mac OS X server 10.4
CentOS 4.4 linux client
- Mac OS X server and CentOS linux client on different authentication sources
The CentOS 4.4 linux client is configured for CUPS printing and pointed to the Mac OS X server CUPS print service.
The linux client can successfully print to available printers servered by the Mac OS X server.
The linux client has a print monitor. Normal user on linux client cannot cancel print jobs thru this print monitor. Selection of print job and pressing the 'cancel' button do not effect a cancel. Admin user on Mac OS X print server can cancel the job from the print server.
Is authorization required for a client to cancel a CUPS print job on the client?
Is same authentication setup required for both client and server?
Thanks,
-Neil

Hi,
From the Desktop, hold down the Windows key and press R. Into the Run window, type services.msc and hit enter. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document(s) have been removed.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Cannot remove Xbox bundle from cart

I try to empty my cart, but the unavailable Xbox One Forza 5 bundle is not leaving my cart. There is a red box around it saying its unavailable, and to remove it. I try to remove the item, and it does not delete. Can anyone assist? I have tried with multiple computers/cleaned cookies and nothing.

Hi Funkworkz,
Not being able to access your cart would certainly make placing an order online difficult, so I can imagine how frustrated you must feel! If you haven't already done so, I'd encourage you to try the following in order:
Sign out of your BestBuy.com account and become a guest on all devices, including the My Best Buy app
After clearing your browser's cache, verify that the cart button (top right corner of the page) says 0 items
Add any item to your cart
Click on the checkout button
On the following page, log into your BestBuy.com account
Assuming you're able to get this far, your cart should reflect the recently added item and any products you originally attempted to order - no need to worry if descriptions aren't listed for every item. You should also now have access to a "Cancel Order" button. Clicking this button will trigger a confirmation prompt. Confirm that you wish to cancel the order and your cart should instantly be reset, removing all items in the process and allowing you access again.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Cancelled then got charged for a renewal

Hi I cancelled my skype account for Carter.Grady **EDITED FOR PRIVACY** and got a conformatiom email saying that I did indeed cancel it. Then 2 days later I got an email saying that the same account has just been charged for the next 3 months. SO I cancelled my account, then you guys auto renewed it for another 3 months. PLEASE cancel my account and refund me for the 3 months you just auto charged.
Thnaks,
Carter
**EDITED FOR PRIVACY**

for clarifications regarding those charges, you may need to contact customer service. Just click the link below for instructions on how to contact the support them. You can also request for a refund if preferred/applicable;
http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

I NEED ADOBE SERVICE FOR A REFUND -- TONIGHT

I'm ready to scream -- I was supposed to be transferred to the department for a refund and instead it timed out and ended my chat:
The chat line is: (EMPHASIS ON THE RED FONT AREAS -- I NEED TO CANCEL DREAMWEAVER CS6 (AS I WAS ASSURED I WOULD HAVE NO PROBLEM DOING) AND GET A REFUND -- I JUST PURCHASED DREAMWEAVER CC.
One moment please while we route your chat to a representative.
All representatives are currently assisting others. Thanks for your patience. A representative will be with you shortly.
Thank you for contacting Adobe Sales. My name is Gavin. How may I help you today?
Gavin: Hi, may I have your first name please?
you: Hi, my name is Barry. I spoke with your chat line the other night, the night I purchased CS6. I was on the fence, do I want CS6 (for about $400) or CC (with the ongoing $20 a month fee). I was told that if I wanted to cancel CS6 and move to CC, it would be OK, since I had only installed CS6 and had not used it yet. And that I could get the refund for CS6 and install CC at the same time. At the moment, my purchase from Best Buys had not registered in your system, but I'm sure it has now. SO THE QUESTION AGAIN -- could you discuss with me the pros and cons of CS6 vs. CC -- I have heard that I will not be able to update/upgrade CS6, that it is close-ended, and that CC will be a constant addition of latest features. PLEASE ELUCIDATE ME ON WHICH PROGRAM I (A NEOPHYTE WHO JUST PAID SOMEONE TO BUILD ME A WEBSITE) MIGHT WANT TO USE.
Gavin: Hello Barry
Gavin: Let me explain that for you.
you: Hi, -- can you read my lengthy question and provide me your insights, CS6 or CS CC? Thanks, Gavin - I might have spoken with you the other night even.
Gavin: No, its with other representative.
Gavin: Adobe Creative Cloud is our newest option for you, That will give you everything , plus the ability to sync and store your files
Gavin: If you purchase the software outright at once then you'll be paying the upgrade cost when new version releases but that is not the case when subscribed to Creative Cloud membership since you get free upgrades to future version and will remain current with the latest software tools.
you: Is there some comparison sheet which would lay out the features and benefits of the two programs, side by side, for an educated decision? I was told that CS6 if purchased outright is NOT UPGRADABLE -- wouldn't that lean me toward DW CC instead, to stay current as features are added and tools too? IF THAT IS THE CASE, PLEASE REFUND ME THE CS6 COST AND SIGN ME UP FOR THE DW CC PROGRAM INSTEAD. I was told you could transfer me to the folks in your place who could make this happen -- but I NEED IT DONE TONIGHT! My website developer is coming tomorrow and needs an installed program to train me on.
Gavin: We are connected, right?
you: sorry, it took time to frame my question
Gavin: That's okay.
Gavin: Barry, I see that going forward all new versions will be through creative cloud membership.
Gavin: I'll help you with the cancellation for your CS6 purchase made once you complete the sign up for Dreamweaver CC, Okay
you: SO, HELP ME TO A DECISION, GAVIN. What do I do? Get the monthly fee program and turn in the CS6 for a refund? HELP
you: Lead the way -- BUT.... AND IT'S A BIG "BUT" -- will it be installed and functioning TONIGHT so my guy can train me tomorrow? PLEASE ANSWER THEN let's get this new sign up & cancellation into action.
Gavin: I see that there is no option to equalize the CS6 purchase for the CC subscription plan however you need to subscribe first and then will refund the CS6 purchase made.
Gavin: After subscribing to Dreamweaver CC you can download/ install the software immediately
Gavin: Sounds great, right?
you: So you cannot help me -- what do I do? How do I subscribe first, and how do I get the refund for CS6? Please advise. I'm ready to do it NOW!
Gavin: I'll help you now with the link to subscribe Dreamweaver CC and then help you to get the refund for CS6, Okay
you: fantastic -- I'm at your disposal
you: what do you need from me?
Gavin: Please click here to subscribe
Gavin: I'll stand by please let me know once your done.
you: one last question -- as I said, I'm new to this -- can I later upgrade to Creative Cloud's whole family by just increasing my monthly payment by the difference? please advise.
Gavin: Yes, that's possible.
Gavin: You can later switch or upgrade to complete creative cloud membership when you require other products.
you: great - I'm purchasing now and will let you know when it goes through
Gavin: Sure
you: do I have to un-install CS6 first? PLEASE ADVISE - I'M STARTING TO DOWNLOAD AND DIDN'T THINK OF IT!!!!
Gavin: Excellent!
Gavin: You can uninstall CS6 version once you complete the download for CC.
Gavin: Barry, please stay online while I transfer this chat to our Customer Service Team for more help on cancellation for your CS6 purchase made, Okay
you: I am online, and DW CC has extracted and is half-way through the next step
you: by the way, here's my proof of purchase--should I proceed through the entire installation and checking for upgrades. Need I check for upgrades, or is this the latest version?
you: We received your payment - thank you! Here are the details about that order for your records: Order Details: Creative Cloud single-app membership for Dreamweaver (one-year) $19.99 per month Order # AD010920985
Gavin: Excellent!
Gavin: Please run the download to install, mean while you cancel the order for CS6 purchase made, Okay.
you: Ok - how do I cancel it? Will you turn me over to that department to effect the cancellation?
Gavin: Yes, please stay online while I transfer this chat.
you: Dreamweaver CC is now installed. Thanks for your help, Gavin. I'm so nervous about this because I can't afford to screw it up and have my website guy come tomorrow and not be able to train me.
Gavin: Not to worry!
Please wait while I transfer you to an operator at Adobe Service.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
Your chat transcript will be sent to [email protected] at the end of your chat.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.
We are still assisting other customers, thank you for your patience. You can also try our community forums, where experts are online 24/7.
You are not currently connected to a chat representative.

Hello Barry,
as one of these DW fans here, I'm very surprised and disappointed how your chat passed off. And I can fully understand your immeasurable disappointment. So I/we won't give up this quickly. Maybe you would succeed by using the written form. The employees have time to reflect your problem in an optional way. Please try it once more and use this form for "Sales Inquiries" (Contact us online):
http://www.adobe.com/products/request-consultation/marketing-cloud.html?promoid=KAWSG
Good luck!
Hans-Günter

Touchgraph link browser right click won't work; jre 1.4.2_03 linux

touchgraph link browser right click won't work; jre 1.4.2
Wanted to mention that the touchgraph link browser(java client) client starts correctly in Redhat 9, but i found one problem when trying to edit links. The problem being that I can't open the small popup menu when i right click in linux RedHat 9. left clicking while dragging on a selected link (in edit mode) lets you create a new link both in microsoft windows 95a and in Redhat 9. When i right click in win95a, a small menu appears that allows me to edit a link, but this menu doesn't appear after right clicking a link in edit mode in redhat 9 (which does work with TG link browser in win95).
I tried using a 2 button mouse with 3 button emulation. I also tried to use a 3 button logitech trackball which works with the old logitech c7 setting in Redhat. I also tried to operate the mouse with it's three buttons using the number keypad in linux, which works in other applications under linux. The same problem still happens in trying all of these methods.
I was told that unix and windows use different "select," "extend," and "menu" buttons(in relation to the mouse).
Maybe, microsoft windows is using a different method of interpreting the right mouse button than redhat linux 9. if so, maybe there is a way to do this in linux (really, i have no idea how this could be done, but am open to try).
If there is a solution, i would appreciate knowing how to go about doing it. .
note: I am using Sun's java 1.4.2_04 in windows 95a and I am using Sun's java 1.4.2_03 in Redhat 9. Both are the most current, i just downloaded them recently.
note: touchgraph link browser is an open source java client and applet under the GNU general Public License. I think that the source code was included with the binary. I am using touchgraph link browser v 1.20 . I downloaded from sourceforge.net
in google i found the following:
https://lists.xcf.berkeley.edu/lists/advanced-java/1999-September/000532.html
note: mara, you helped me before when i was practically installing redhat 9 and i had a problem with the installation and you mentioned that it was a faulty cd-rom drive. with your help, i am enjoying in learning about linux for the past 5 months since your answer helped me install redhat 9 successfully. Thank you very much since my very first question to you.
Answer Hello,
I downloaded the program and, if I think of the right situation, the right-click doesn't bring a menu for me. The thing I noticed is that when I drag a new link and (with left mouse button pressed) press right button it has an effect of 'canceling' the link. That's why I think that right mouse button works correctly. The problem is why the menu does not appear.
I can see two reasons, both causing problems not easy to solve: bug in the program or incompatibility between Windows and Linux java versions. The second one should not happen.. but it doesn't mean it's impossible. A bug in the program should be easier to find, but not by me (with not very big Java experience it'd take me several days).
What I'd do in your place is to mail the program developers (or report a bug). It won't make things worse, but can fix things.
Sorry that I can't help more
Mara
notethe second half is a post i made to all experts.com

http://www.realvnc.com/pipermail/vnc-list/2001-February/020570.html
this Url has a comment on this problem in linux. just wanted to post this. it might help.

I wish to make a complaint.

I was quite looking forward to having a new mobile package with unlimited texts and minutes and 20 gig of data a month as I use my phone frquently to keep abreast of all the latest news from my friends and while at work as a London Black Cab Driver. I ordered my sim on the 22nd of April and cancelled my old pay monthly contract. I waited a week for the sim card to arrive but nothing came so I contacted your help department via the online tool. I also noticed that my account had been charged for the BT mobile package and asked why I was being charged for something that I had not used or received.
On the 27th of April I was contacted by Denise, In Life Advisor (Digital Care) - BT Mobile - DC - Social Media telling me she was "sorry that you haven't received your SIM card and that your unhappy at being charged in advance for something that you haven't got." and that she had checked my order and it was showing as complete. She told me she had sent another sim and to contact her when I receive it.
On the 30th of April I received my sim and I noticed that the sim card came with a "Let's get started!" notecard which told me to insert my sim and go to BT.com/go log in and activate it, which I tried to do sometime afterwards, but the sim didnt activate and it wouldn't let me input my PAC code.
On the 1st of May I contacted Denise to inform her that I had the sim and was ready to activate it, I also informed her I had a PAC to port my old number to the new sim.
On the 4th of May Denise contacted me by phone but I was unable to take the call, but her email said that my sim was only activated on the 2nd of May and the option to port wouldn't have been available. She also asked me for the PAC code if I was unsuccessful at inputting it and the serial number on the sim so that her records matched the sim I had.
On the 5th I emailed back informing her of the sims mobile number, the sims serial number, the PAC code and my old telephone number which I wanted to keep.
On the 6th Denise emailed me with my "port in order" number and informed me it would be completed on the 7th.
On the 7th I had an email from Libby *, Managing Director of Customer Care, BT Mobile, informing me that "we've now moved your mobile number to BT so you can start using your BT Mobile SIM" This had the effect of cancelling my old sim card from my previous supplier. Unfortunately my sim card was not working and this now left me without a working phone.
On Friday the 8th of May I emailed Denise once again to let he know what had occurred and to once again ask why my bill was still showing the advance payment of the service I have not received. In which she replied that she could confirm the port in was complete and I should check my settings to make sure my phone was set up to work on BT Mobile. If this didnt work to get back to her and she will follow it up. I check my settings and all was fine.
On the 9th of May I called the BT Mobile support line and I was told it would be sorted out on the 10th and they would phone me to let me know.
On the 10th after waiting in all day for their call which never came I called them back and was told they would "escalate" my case and it would then be fixed by Tuesday the 12th. I emailed Denise and told her what happened and that "I was at the end of my patience" and would be cancelling my order if that didnt happen.
On Monday the 11th Denise emailed back apologising once again and telling me the "Technical team in Swansea are now dealing with this case" and that there was a fault and they will get it sorted asap.
In order to contact my friends and family and to make sure my work didn't suffer as a result of having no phone I had to go and buy a sim, which was up and running within 5 minutes!
Tuesday the 12th came but no calls from BT Mobile so I had to call them up again, only to be told the same thing in Denise's email.
On Wed 13th I emailed Denise asking to cancell my order and to provide me with a PAC code so that I can keep my original number. She then replied apologing once again for the poor service and inconvenience and to give the team in Swansea a further 48 hours to take action.
On Friday 15th I called the support line to ask what was happening and had they made any progress with my wishes. I was told they couldn't close the order because that they didnt know if I would be able to keep my original number which I have had for nearly 20 years. They assured me that someone who knew what was going on at the Technical team in Swansea would be contacting me at midday on Sat 16th to inform me of all the details. I asked the person to make a note that I was very unhappy with the service.
Yes you guessed it, no call came on the 16th at midday. So I called the support line again asking to be put through to the Swansea team. After speaking to an employee at the support line I asked to speak to someone senior, they then passed me to a floor walker who when I asked why I couldnt speak to the team in Swansea he told me they didnt have a contact number or email address, I asked to speak to a manager, I was told the manager was on the phone and he wouldn't be able to call me back today. I was amazed that he was so busy he couldn't make one phone call to a very unhappy customer, but then suddenly he was available and so I was then passed to Anthony the manager who told me he couldn't give out email address (quite understandable) but he would email the team in Swansea to "escalate" it further. He also assured me he would personally call me back on Monday at 2pm.
I await this with much interest as to wether or not it will really happen.
As you can see this has been a very long process to something that has left me very unhappy and without a phone for a while and on a temporary number untill God knows when. All this while still having to pay for a BT Mobile contract while you fix this problem.

Hi Aidan123,
Welcome to the forum and thanks for your post!
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Novated Purchase orders cannot be changed error

Hi Experts,
while trying to edit the PO we are getting an error as " Novated Purchase orders cannot be changed" . I am confused that which field is used to differentiate the normal PO to that of novated PO at portal level. Please let us know why this error occurs and how can we solve the issue ?
Thanks in Advance.
Thanks & Regards,
Aishwarya.M

Hello Aishwarya ,
A Novation is agreement of parties usually done in conjunction with an assignment where upon the assignment there is now a new agreement between the original party whose contract was assigned and the party to whom the contract was assigned that in effect extinguishes (cancels) the old agreement and relieves the assigning party of liability under the contract.
For example if A and B have a contract and there is an assignment and novation of that contract by B to C, the contract would now be between A and C and B would no longer be liable to A under the contract as the “novation” extinguishes their liability.
If you wanted to prevent a novation you might include something like the following:
“This contract shall be binding on the parties and their respective successors and permitted assigns. Except in the instance of an assignment or transfer by Buyer of all or any portion of this agreement, the assigning party shall remain liable for the performance of any assigned or transferred obligations hereunder.
The requirements for a novation may vary by jurisdiction. For example in New York for there to be a novation it must specifically say it is a novation. In assignment consent letters Suppliers may try to create a novation by the words they use where the language in affect would say that Buyer may only look to the new entity going forward. Please check with the PO which supplier is being used and also check is there any third party involvement in that PO.
Thanks
Gaurav Gautam

Effect of cancellation of PO on nshopping cart

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