EIC Workflow Implementation - WS61000004

Hi All,
We are trying to implement the standard WF WS61000004 - E-Mail for EIC Inbox (Enhancement P.) in our system.
The system is setup to receive inbound emails and when emails are sent to certain email iDs configured, The WF is
triggered. The basis team has done the config to add the entries in the table THREIC_CONSTANTS,
V_HREIC_IB_EMAIL (tcode SO28), V_HREIC_PROC. The config also associates a org unit to the email address,
and users are assigned to the org units. Any email sent to that particular email ID is distributed to the users in the
org unit. This is working fine in our Dev system, but not in Prod supp.
The WF is using the business object EICIBITEM, it is triggered by the event "MailReceived". There is also a start
condition - Event container element is VPSwitch and it needs to be "1".
Turned on the trace and see the Event is raised successfully, but then we get the "Feedback after error" , and the
event gets put in queue. So am suspecting that the Switch is not turned on and hence the start condition is failing.
The binding is all correct, so not sure what is causing the "Feedback after error".
We have verified the config and it is the same in both the systems.
Did some debugging and found the name of the switch, but not able to find how it is set HREIC_SFWS_UI_ENH_01.
This shd have a value of "T".
Attaching the screenshot of the start condition and SWEL.
Appreciate the help.
Thank you
Lalitha

If you do a resend and the workflow starts correctly, maybe your data is not yet saved to the DB at the time the workflow starts and the start condition could not be evaluated. I suggest again that you try re-sending the event via the event browser in SWEQADM (Click on the 'Browser' button and select 'All events' as well as 'Other events' & 'Events not delivered' and you should see the event and be able to resend it)
That way you will know for sure that nothing happened in the system, if the event will be process well by doing this, then the event might be raised before the commit.
You can also try removing the starting condition and checking if the workflow runs well.
To the best of my understanding the check function module is run by the session raising the event. the event processing is run by the workflow logical RFC in a new session an has a greater possibility that all DB updates have finished. If this is the case you can transfer the starting condition check to within the workflow. or since this is a standard workflow - check for notes/report a product error.
also check if one of the other lines in SWEL doesn't have another message.

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