Elder Scrolls Imperial Edition Xbox One 12/31/2014

Has anyone else gotten an email like this?
"Your pre-order has a new release date
Hello Kenneth,
There has been a change to the release date of the pre-ordered item listed below. The new release date is 12/31/2014.
To find more information on this order please check your order status.
If you have any questions, please call us at
1-888-BEST BUY (1-888-237-8289). If possible, please have your order number handy.
Thanks for shopping at Best Buy.
Sincerely,
Lisa Smith
Vice President
Best Buy Customer Care"
I got this today about my preorder for Elder Scrolls Online Imperial Edition for Xbox One and I'm a little confused since I thought it was coming out in June. I knew it wasn't April 4th like the order page says, but this also seems a little off. Can anyone help?
Solved!
Go to Solution.

Hello Awingbass2,
Customers with current pre-orders for the console versions of The Elder Scrolls Online may have received this email recently because we had the release date listed incorrectly on BestBuy.com. We had previously listed the release date for all versions as 4/4/14, however the console versions will not be released on that day, only the PC versions will. I believe the console versions will release in June, but I don’t think an exact date has been announced. Because of that, the release date is being changed to “Release Date Not Yet Announced” which puts a placeholder date in. Once we have an official date, we will update it again which should send you another notification email.
I hope this helps, but please feel free to let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Didn't receive $10 reward certificate promotion for Elder Scrolls for the Xbox One

One of the reasons I preordered Elder Scrolls Online for the Xbox One was the $10 reward certificate promotion that was going on. It has been over a week since I picked up the game, and I still haven't received the promotion, but my points issued for the game. Can you please check in to this and issue me the promotion? I was trying to use the promotion to make a purchase, but if I can't get it soon then I'll likely make my purchase from Amazon. Thanks in advance.

Hello cjstingray,
I hope you're enjoying The Elder Scrolls: Online! I just picked up the game yesterday.
I was able to locate your My Best Buy account and the points were allocated to your account for the pre-order on 4/30/2015. You can view your current point totals by clicking the link above. Let me know if it's not reflected on your account and I'll further investigate.
Blake|Social Media Specialist | Best Buy® Corporate
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"Get $10" pre-order deal and Elder Scrolls Imperial Edition

It's unclear (and potentially answered somewhere I couldn't find) ... but does this promo work on the 'special edition' of the game?

Hello tanis,
Thank you for being a My Best Buy member, and thank you for your interest in the Get $10 offer. I'm happy to report that any version of eligible titles can be pre-ordered and picked up within 7 days of the release to be get you the $10 certificate. They just need to be for either Xbox One, Xbox 360, PS3, or PS4.
Get all the details at our forum post linked below.
My Best Buy "Get $10" Gaming Pre-Order Offer
Cheers!
Mike|Social Media Specialist | Best Buy® Corporate
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Elder Scrolls Imperial Early Access COde

Hello,
I pre-orderd the PC version of Elder Scrolls Online Imperial Edition. And I dont think I ever got an email with my early access code. Or if I did it is long gone. Is it possible to get this reissued? I have the reciept info available if needed.
Thank you.

Hello Iphill,
If you still haven't received your Elder Scrolls Online early access code, then you'll want to send a message to our Gaming-BBY inbox that includes the following information:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
We'll then be able to investigate why you might not have received your code and follow-up with you as soon as possible. Please note, however, that sending multiple messages will not result in faster response. Please also do not send messages to multiple moderators as all inquiries on this subject will be forwarded to the Gaming-BBY inbox inbox.
Aaron|Social Media Specialist | Best Buy® Corporate
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Tomb Raider Definitive Edition - Xbox One

I live in Richmond, VA and I have been trying to find copies of Tomb Raider: Definitive Edition for the Xbox One. Every store I went to says that they don't have the game in stock and don't have any info on if they will ever get a copy.
Today they found a single copy for me at a store that's more than an hour away (Virginia Beach). Is this expected?
I was just a bit offput because I wanted to buy the game and the employees in the stores seemed confused that they would not get copies of a new game.

Hello masenkablast,
Tomb Raider Definitive Edition has been pretty popular since it was released two weeks ago. It can be difficult to say precisely when stores will get new shipments of certain titles and I apologize if your closest stores don’t currently have any.
One thing to keep in mind is that there are two SKUs for the Xbox One version. The first one, SKU 3201119, was initially only available for pre-order and I don’t expect stores to receive more. The second, SKU 3098037, should be replenished at stores, it’s just hard to say when the Richmond, VA area will get more. While it may not be available in your nearest store right now, it looks like there is the ship-to-store option to have one sent there specifically for you.
Hopefully you’re able to get a copy soon, and please feel free to let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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Pre Order Concerns, Fall Out 4 Pipboy Edition XBOX One

Once the Pipboy edition was announced I went into the store and pre-ordered. The SKU was working in store when this happened, however turns out that it was online only so I returned the next day and the young lady at customer service who made the original order took care of me, and assured me everything was golden. Now, I have not received a confirmation email, the same girl says there may be an issue, and it doesn't appear that I have been charged eventhough I have a receipt that clearly states that I have pre-ordered and paid in full. I will be extremely dissapointed in Best Buy if this falls through. I ordered twice before they were sold out and it is rediculous that I am not being taken care of in any way by a company that I hold in high regard. Extremely dissapointed, irritated and not really wanting to hear excuses. The worst part is I directed two other friends, who both despise Best Buy, to BB online for pre orders because other stores had sold out. They are taken care of now and here I am with uncertainty. Please someone help. Don't let this be my first horror story and reason to not like BB anymore.

Hi ScruffMcBuff,
As a pretty big fan of the Fallout series myself, I can honestly understand where you’re coming from if your Pip-Boy Edition of Fallout 4 was cancelled. Normally, I would suggest simply replacing your pre-order, but as you’re likely aware, these are sold out and I truly don’t think we’ll be obtaining any more of these. I’m very sorry for the frustration that you clearly have because of this.
I was able to locate your order and between the notes on the order, as well as your contacts to us, I can immediately recognize why this order was cancelled. After reviewing your recent contacts further, it appears as though the reasoning has also been communicated to you. With that said, if you need further details, please send me a private message via the link in my signature and I’ll be happy to speak further on this.
Again, I do apologize if you were unable to secure a copy of the Pip Boy Edition.
Sincerely,

Will you guys have anymore of the Call of Duty Black Ops 3 Juggernog Editions for Xbox One?

http://www.bestbuy.com/site/call-of-duty-black-ops-iii-juggernog-edition-xbox-one/4281800.p?id=bb4281800&skuId=4281800

I wouldn't count on a restock, but they wouldn't be able to tell you anyway if they were going to.

Elder Scrolls Online Imperial Edition

I have purchased Imperial Edition but only standart is available . Any ideas how to fix it ?

Hey MajorWoofers,
Since we aren't able to provide upcoming product availability details, the best advice I can give would be to keep an eye on BestBuy.com for updates. New products and shipping options are added on a daily basis, so make sure to check back often.
Aaron|Social Media Specialist | Best Buy® Corporate
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Skylanders Trap Team Dark Edition Starter Pack - Xbox One?

So, I see that all of the other versions of Skylanders Trap Team Dark Edition Starter Pack are on the site for pre-order, but the Xbox One version is missing. When will it be available for pre-order? And since it was announced for all platforms at the same time, I'm a little confused why all the preorders didn't open at the same time.

Hello dark54555,
Honestly, it’s quite odd that we’d have virtually every version of the Skylanders Trap Team Dark Edition Starter Pack available for pre-order on BestBuy.com, but not for Xbox One. Furthermore, the fact that the Xbox 360 version is available would understandably cause some confusion and I sincerely apologize as it sounds like confusion is exactly what this has resulted in for you!
While most video game pre-orders are listed around the same time for each gaming system the game is being released on, there are multiple reasons why one specific title may be delayed. Needing more information from the vendor about the product is a great example of one of these reasons. My best suggestion would be to keep an eye on BestBuy.com, as it’s quite likely the Xbox One version will be added when we have all the necessary information! However, please know this is merely speculation based on Best Buy having all of the other versions listed. If I receive any further information on this, I’ll be sure to update this thread.
Thanks for your feedback and please let us know if you have any further questions or concerns.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Destiny Digital Guardian edition for Xbox One?

Will best buy be stocking the Digital guardian edition for Xbox One as well? Or just Sony systems?
Also if you guys are getting codes for Xbox will I get them before the game launch so I can Pre-Load?

Hello mastersword59,
I’ve recently started getting more into the digital download aspect of gaming and so far, I’ve been enjoying it quite a bit! Traditionally, I was always a fan of having the physical copy of a game. However, I feel that many people, myself included, are starting to stray away from physical copies due to the convenience of digital downloads. Thanks for your question about Destiny, specifically in regards to the Digital Guardian Edition.
I don’t believe that we’ll be carrying the Digital Guardian Edition of Destiny on Xbox One, especially considering we’re this close to the game’s release and it’s not listed. After a bit of digging, it seems that Xbox Live Marketplace may be your only means of obtaining it. You may wish to purchase an Xbox Live Gift Card to assist with your purchase, should you choose to go that route. Click here to head over to BestBuy.com and see what we have available for Xbox Live currency!
Please let us know if you have any further questions.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Xbox One Day One Edition Issue

When I went into my Best Buy (Stoe 1767 Blakeney NC) I preordered the Day One Edition to pick up at from an online order placed on June 10 when the preorder was placed I was told that there was an issue with the shipment and they were short shipped Day One Editions and the only version I could pick up would be a standard edition of the Xbox One. I was not happy but was offered a free game for my troubles and wanting a system more than caring about getting a special edition.
Next, I was told the preorder would have to be cancelled because of the differing SKUs and would be rung back up. I was hesitant but was given no options and so agreed. After ringing the system up and using the card I had initially used the card, a My Best Buy Mastercard, was declined due to the authorization from the Day One Edition still being on the system. After an hour with the credit department, the games department, and the card company I was told that as I had ordered online there was no way to remove the authorization and that I would have to wait up to 7 days for the money to be released so I could buy the system I was not guarenteed by my preorder.
Now, while I was in the store doing this I saw several other people come into the store and pick up their systems they had ordered, all of which were Day One editions. Many of these customers had the systems brought to them without having to ask, meaning they were known by the staff of the store. I also saw close to a dozen Day One editions waiting to be picked up by preorder guests.
I have been sour all afternoon, as I went home with no new system, something I ordered and was guaranteed over five months ago and have had no issues with my preorder for said system. The card was authorised for the purchase of the system I ordered when I walked into the store without an email saying there was an issue, but I was willing to accept that maybe something had happened and someone had to take the hit. Until my roommate arrived at home.
He told me, and showed me with photographic evidence, that a friend of his walked into that store at midnight last night, without a preorder, and picked up a Day One edition of the Xbox One. Not only this, but he said everyone who went into the store for the midnight launch were given Day One editions. So my guaranteed preorder which was already authorized was given lower priority over anyone who walked into the store to buy a system. Especially since this person only bought a system so that he could resell it.
So thank you, Best Buy. Thank you for showing me the kind of company you are and how you please your customers. I sit here at home with no Xbox while this guy places what might have been my preorder on eBay to turn a quick profit.

Hello rcoulther3-
I am truly sorry that instead of having an awesome midnight release like many of our customers did for the Xbox One launch, yours was so frustrating. It could have and should have gone so much better for you.
From what I have heard, there was some confusion over the Day One versions versus the standard editions of many of these games, which meant that the Day One versions were not held for pre-orders. I apologize if this is what happened in the store you visited.
Unfortunately, the Xbox 360 to Xbox One trade-in and upgrade promotion was going to be a little bit complicated, which is why we asked the stores to make sure that they were up on the process before the launch of the Xbox One. Again, I apologize that this experience was subpar as well.
I’ve got some additional information for you regarding this experience, so I will be sending you a Private Message regarding those details. You can check your Private Messages by logging into the forum and clicking on the envelope in the upper right hand corner.
Look for that message soon!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Still having elder scrolls pre order problems

i got a 3 day access instead of the 5 day access i was supposed to get, okay fine. 3 day keys are atached to regular edition versions of the game not the imperial one (which is the one i paid for) now i cant access the imperial race, or my horse... so basically i cant get any of the perks i paid i for............................................................................................................................................ thank you best buy .....

Hello es035,
Thanks for contacting us regarding your pre-order for The Elder Scrolls Online. Imperial Edition pre-orders were supposed to come with a 5-day Early Access code, however we did end up running out of those. We had a limited supply and ended up providing some Imperial Edition customers with 3-day codes as a result. I apologize for any disappointment that this caused.
These codes only grant access to the game ahead of time, the only difference being the number of days. There is no additional content tied to them, and all other Imperial bonuses should be included with the game itself.
Thanks for posting, and please let me know if you have any additional questions or concerns.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
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The Elder Scrolls Online Wallpaper Contest

***Winner Announce***
Thanks for all of your submissions to The Elder Scrolls Online Wallpaper Contest.
Four lucky designers have been chosen for their creativity, Your four winners are as follows:
Grand Price: MSI X99S GAMING 9 AC Motherboard
Lo Relyn
Creative Awards: MSI X99S GAMING 7 Motherboard
Sam Nicko
Bonus Prize: The Elder Scrolls Online Imperial Edition
John Nakazato
Joseph A. Fakhry
And also, the following winners are for the bonus prize “The Elder Scrolls game codes”
(Each of you will receive two game codes):
Andrea Ristic
Diyan Tuban
Eduardo Veldi
Errol Gonzaga
Edmar L Reb
Hachi Roku
Jasper John S. Cecilio
Nikolaos Daniilidis
Pandu Ihsan Pondel
Raymond Morales
Winners must private message (PM) the admin of our MSI Fan Club their details within 7 days of the announcement of the winner’s list. The details needed are: Full Name, Address, E-Mail, and Contact Number. If the details are not pm-ed to the admin within the 7 days, the winners will be disqualified.
[/b]
=========================================================================
Keen photographers, illustrators and graphics ninjas amongst you now have the chance to join the "The Elder Scrolls Online" Wallpaper Contest and get chance to win the MSI X99s Gaming Series Motherboards!
Join the Contest at: http://woobox.com/o8puby
As an open content, anyone can take part in the “The Elder Strolls Online” wallpaper contest. You don’t have to be an award winning photographer or degree-laden illustrator to take part. All that’s needed is creativity and the know-how to be able to put it into pixels.
***Prize Pool***
Grand Prize: MSI X99S GAMING 9 AC Motherboard *1
Creative Awards: MSI X99S GAMING 7 Motherboard *1
***Bonus Prize***
The Elder Scrolls Online Imperial Edition *2
(For the bonus prize, you have to using the MSI Dragon Shield Logo and MSI X99S GAMING 7 image.)
***Evaluation/Winning Criteria***
Creativity: 60%
Votes: 40%
***Contest Rules***
1.   The theme for this contest is “The Elder Scrolls Online”.
2.   Your wallpaper must be submitted in a standard desktop resolution. Accepted resolutions is 1920x1080, image size shouldn’t exceed 2 MB.
3.   The wallpaper must include the MSI Logo, and also the The Elder Scrolls Online logo.
4.   The file type can be JPEG or PNG.
5.   For the bonus prize, you have to using the MSI Dragon Shield Logo and MSI X99S GAMING 7 image.
6. By submitting your wallpaper entry to this contest you give MSI the right to use/upload/print
any wallpaper entries for marketing activities during or after this contest.
7. Any copyright infringement or piracy is absolutely forbidden. Your designs should be just that – your own designs!
You can use the image from game, hand-drawing, or from the Website:
http://www.elderscrollsonline.com/en-us/media/wallpapers
Also, you can download the logo/product image files at:
MSI Logo (white)http://goo.gl/UpBkBN
MSI Gaming Logo http://goo.gl/TyBcnq
MSI X99S GAMING 7(1) http://goo.gl/o1l6ss
MSI X99S GAMING 7(2) http://goo.gl/bYn4DF
MSI X99S GAMING 7(3) http://goo.gl/3I3GjP
The Elder Scrolls Online Logo http://goo.gl/FxAgUg

2014/9/18 update
Haven't join this contest? join it now! http://woobox.com/o8puby
and also share your wallpaper to your friends!
Created by: Jasper C.
Created by: Joseph F.
Created by: Løs B.
Created by: Nils P.
Created by: Edmar R.
Created by: Geoff G.
Created by: George A.
Created by: Hachi R.
Created by: Jasper C.
Created by: Michael P.
Created by: Raymond M.
Created by: Raymond M.
Created by: Sam N.
Created by: Yusuf H.
Created by: 一条の光

The Elder Scrolls II: Daggerfall in AUR, anyone would like to test?

Recently I found a way to unpack archives used in Daggerfall, so now there is nothing that stops us from having it in AUR. Especially, that Daggerfall is now free, released by Bethesda for 15 years of TES anniversary. The package contains last Daggerfall (2.13 + Comp USA edition quests + fixsave 1.75) - so all official files. You can get it here: http://aur.archlinux.org/packages.php?ID=50316 - please note that I have not tested it on 32 bits, I'm bit worried for the extraction code (it uses bit shifts, it should be OK, but I cannot be 100% certain). It would be cool if someone could report how it works.
The package requires only dosbox to run and python2+bsdiff+unzip for building. Also, please adjust dosbox configuration to your needs, probably post your best working config so I can update the default config to one that works for most people?
The unpk.py script is used to unpack PACKED.DAT into ARCH3D.BSA and DAGGER.SND, and to unpack 109 updated files from patch file DAG213.EXE - it can probably be also used to unpack files from other old DOS games. It is based on public domain code and descriptions (with links to sources in comment near beginning), but modified (for example to support archives other than PACKED.DAT). If you want to use it, have fun with it, but be careful - it is very sketchy and bugs can live inside - I only tested it on 64 bit system and Daggerfall archives.
Soon I will create second package that requires this one, and will add community created stuff like bugfixes, improvements and quests. You will be able to install it anytime and it wil change from time to time as new files are released. It shouldn't break anything, in worst case you will have to start new game to benefit from new stuff.
Below is the information package shows after install, it's good description of the startup wrapper in package
========================================
You must read and accept the Daggerfall terms of use:
/usr/share/licenses/daggerfall/license
You should tweak dosbox settings to match your needs:
/usr/share/games/daggerfall/dagger.conf
To play, make sure you are in games group and use command:
daggerfall
To setup your sound card, use command:
daggerfall --setup
If your game gets corrupted, you can try fixing your saves with:
daggerfall --fixsave
or fixing your maps with:
daggerfall --fixmaps
========================================

One last update for some time. Mods support went quite well and turned out to be easy, so I did it already!
I'd like to describe the mod system a bit - it's extremely easy:
1) you create directory in /usr/share/games/daggerfall/mods/<name> - <name> will be name of your mod in system (to enable, do --enable-mod=<name>). In most cases, that's all!
- all files and directories inside will be copied to /usr/share/game/daggerfall/DAGGER when enabled.
- original version of files will be remembered automatically, just in case you want to disable mod
- new files will be marked as new, so they are also removed from system - same for empty directories
- if two enabled mods modify same file, it's conflict and whole enable process will be stopped, what can you do?
2) if you are sure, that your mod works well and includes other mod, create file /usr/share/games/daggerfall/mods/<name>.extends and place names of mods your mod extends, one in each line of file.
- if you enable mod that extends another mods, system will make sure they are enabled before continuing
- you can create mod sets by creating only <name>.extends without <name> directory
- file that are changed few times are remembered - i.e. all past versions are stored
- you cannot remove mod without removing what depends on it
3) no, really - there is no 3... just <name> directory and <name>.extends file! All is managed by launcher and you don't have to worry about it!
System itself works using simple
--list-mods
--enable-mod=name
--disable-mod=name
There already 23 mods packaged in two AUR packages:
daggerfall-fixes - https://aur.archlinux.org/packages.php?ID=50417 - unofficial fixes to standard features ( http://www.uesp.net/wiki/Daggerfall:Fil … _and_Fixes ), good for 99% of players, you would most likely also want to enable wagon capacity of 1000 and high skills if you want to get original Daggerfall experience!
daggerfall-addons - https://aur.archlinux.org/packages.php?ID=50422 - unofficial addons to standard features, without gameplay modification ( http://www.uesp.net/wiki/Daggerfall:Fil … al_Add-Ons ), good for 90% of players, no gameplay mods, only more quests, text, textures, etc - you might want to disable mod brendan_straight_text and enable brendan_funny_text for some in-game jokes
From now on I will only fix bugs in launcher/packager and update daggerfall-fixes and daggerfall-addons as new versions come out upstream. I will not package other mods (no, really. I don't plan to because I don't use them when playing and they modify the game too much in my opinion), but it's easy and you can do it if you want, just extract archives to right places. What you might want to package?
1) Bigger gameplay mods
- AndyFall
- DaedraFall
- The Pirates of Tamriel
2) Translations
- French
- Spanish
- Russian
3) Save game editors and cheating tools if you are into this stuff
4) gui for launcher?? PyQt maybe? Anyone?
http://www.uesp.net/wiki/Daggerfall:Files is great resource for starting. Oh, and this installation and launcher is compatible with to-be-engine-remake DaggerXL/XLEngine - see http://xlengine.com/ - yay for native linux, windows and mac client!
And last but not least, tell me if you find any bugs in launcher or extractor, it grew quite a lot - almost 1500 lines of bash and python, so mistakes could crawl in. If not, I announce The Elder Scrolls II: Daggerfall fully packaged - and Arch is first linux distro I know to have one
HAVE FUN!

ESO Imperial Edition early access

I pre ordered the physical imperial edition on 02/03/13, the first day I was able to pre order the game at my local best buy, and did not receive my 5 day early access code I was promised. I went into best buy with my receipt on the first day of early access and was told they couldn't help me. I sent a private message to gaming support that same day, the first day of early access. It's been nearly 2 days now and my message still says it hasn't even been read. Although I obviously won't get the 5 day early access pass that I paid for, I would appreciate at least a 3 day pass, which would start in a few hours.

Hello Selatcia,
Thank you for choosing to pre-order The Elder Scrolls Online at Best Buy. These codes should have been sent within 24-48 hours after your pre-order was placed and I’m really sorry if this did not happen. Having come to us so soon after you initially pre-ordered, we should have been able to get this resolved quicker. Unfortunately we are now out of the 5-day Early Access codes and are unable to get more as these were only available while supplies lasted. I apologize for any disappointment that this causes.
I have processed a 3-day code for you and had it sent to the email address attached to your forum account. I will also send you a private message that contains the code.
Thanks for reaching out to us on the forum, and please let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Elder Scrolls Imperial Edition Xbox One 12/31/2014

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