Elder Scrolls Preorder Pickups

Anyone wanna explain how you get told your preorder is ready Day before release(good idea cuts down on giving away people's preorders on launch day)  And then you show up at the store and the employee rudely tells you cant pick it up yet as its NOT launched?   Does this employee not realize Early access for some started Sunday if they have the imperial edition?   The game very clearly has indeed Launched so why hold someone's preorder if its there in the store?   I am extremely disappointed that the Employees in question were more concerned about making me wait in a Line on Launch day then fufilling my order.   I dont expect to get everything right away but if best buy is going to tell me my order is rdy then they should be willing to give it to me a few hrs earlier as most people PAY for the right to get to the front of the line Not Wait in them on Launch day.
Solved!
Go to Solution.

What your complaining about is silly. Preorders are only ever allowed to be picked up or recieved on launch day. The reason they send you the pick up email the day before launch is probably because it is their way of reminding you to pick up your order on release and to let you know they have prepared your order. Elder Scrolls Online does not officially launch until tomorrow the 4th. That is why we recieved early access codes to allow us to play until launch. After early access its expected that you enter a key to your account to continue playing. As of right now early access is extended until Sunday April 6th to give time to those who preordered the physical edition to recieve their copies and enter their box codes. 

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  • Elder Scrolls Imperial Edition Xbox One 12/31/2014

    Has anyone else gotten an email like this?  
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    Solved!
    Go to Solution.

    Hello Awingbass2,
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  • Never got my preoder bonus code for Elder Scrolls Online for my PS4.

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    [/b]
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  • Didn't receive $10 reward certificat​e promotion for Elder Scrolls for the Xbox One

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  • Sorry to bother - Elder Scrolls key issues

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  • Still having elder scrolls pre order problems

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  • It's Elder Scrolls fault????

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    es035 wrote:
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    A retail stores purchases so many coderom the company. It is Zeminax fault for some of those codes not working in the first place, hence, other codes have to be used...
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  • Elder Scrolls Imperial Early Access COde

    Hello, 
    I pre-orderd the PC version of Elder Scrolls Online Imperial Edition. And I dont think I ever got an email with my early access code. Or if I did it is long gone. Is it possible to get this reissued? I have the reciept info available if needed.
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    Hello Iphill,
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    Message Body: Include...
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    • Email address (the one you provided for the code)
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  • Elder Scrolls Early Access Code

    I still haven't gotten my Elder Scrolls online early access code. I called support last night and they said I should have one within 24 hrs. It's almost to the end of the 24 hrs now and still haven't received it. Just wanted to make sure I got one before the game was released tomorrow so I can use it to play over the weekend, as my physical copy won't be delivered until well into next week. I think you also need to register the Early Access code anyway on the Elder Scrolls account in order to get the pre-order bonuses.
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    Hello dank8,
    I can certainly understand wanting to play The Elder Scrolls Online as soon as possible and I’m really sorry if you haven’t received the Early Access code. I was able to locate your order which looks like it was placed yesterday, 4/2. Your code should have gone out earlier today, however I don’t see that it has. I will send you a private message so that I can continue to assist which you will be able to view by logging in to the forum and clicking on the envelope icon in the upper right-hand corner of the screen.
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    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Never got Elder Scrolls Online three day access code

    So really to actually get 3 day early access u had to pre-order at least 5 days in advance?

    Hello dcchapman78 and welcome to the forum!
    All customers that pre-ordered the PC versions of The Elder Scrolls Online were supposed to receive an Early Access code. This was not dependent on when the pre-order was placed, however since the 3-day Early Access has now begun, you would have needed to have your pre-order placed by 3/31 to have the full 3 days.
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    Sincerely,
    Matt|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

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