Elite status for 2015

Last week the My Best Buy rewards site showed that I spent 1551 dollars this year which made eligible for Elite status in 2015.  I checked today and now that amount shows 869 dollars.
I didn't return any purchases within the last month so I don't know why this changed.

Good morning iamdld,
I hope you had safe and happy Halloween.
I pulled up your My Best Buy account using the email address you registered with the forum, and from what I can see, you currently have about 1500 points with a spending total of $869.  I went over your entire purchase history from the 2014 calendar year and I am not finding where you would have spent almost $1500, which is what needs to be spent in-order to qualify for Elite status.
Please keep in mind that it can take up to 35 days for a purchase to reflect within the Elite/Elite Plus spending bar, and that purchases made with a gift card or certificate are not included.  If after going over your purchase history you feel that you should qualify for Elite status, then send me a private message and I will take a second look.  A private message can be sent by clicking on the blue button in my signature.
My Best Buy - Program Terms
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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  • Cuttoff to earn Elite / Elite Plus for 2015

    What is the cutoff date to earn Elite or Elite Plus? 
    Right now I am Elite Plus but my progress bar is at $3100 for the year. I just bought $250 worth of stuff on 12/10 so I would need to spend another $150. Do I get credit as long as I spent that before Dec 31 or when do I have till to spend that remaining $150 to meet the requirements?

    Hello person808,
    Thank you for posting your question to the forum!
    To qualify for Elite or Elite Plus status during the 2014 calendar year, you would have up until 12/31/2014.  While a recent purchase may not reflect within your spending bar on BestBuy.com before it is reset to $0 on 1/1/2015, any eligible purchase made during the 2014 calendar year would be included when determining if a member qualified for Elite ($1500) or Elite Plus ($3500) status.
    I hope you have a great rest of your day, and let me know if you have any other questions.
    Derek|Social Media Specialist | Best Buy® Corporate
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  • What happens to my points when elite status runs out?

    if i choose the bank option, and my elite status runs out.. do you guys just auto send a cirtificate? or let me keep the bank option?

    Hello aaronsta1,
    Welcome to the Best Buy forum, and thank you for posting!
    If you were to not requalify for Elite status before the end of the 2014 calendar year, then your status would be downgraded to core in February 2015.  Any points in your account at that time would be converted into certificates down to the $5 level with any remaining points to be forfeited.  For example, if you had 300 points in your account, then a $5 certificate (250 points = $5) would be issued and 50 points would be forfeited.
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    I hope you have a great rest of your day, and let me know if you have any other questions.
    Derek|Social Media Specialist | Best Buy® Corporate
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  • Elite status upgrade

    Good Morning.
    On the 6th of Novemeber Best Buy emailed me a Elite status to Feburary 2015. I've been checking to see if i would recicve a card or a notice for the Black Friday pre-sales. Besides the normal emails i recive i have gotten nothing to confirm my elite status. Is there anyway to have my status moved to Elite?
    ID# 
    {removed per forum guidelines}
    Thank you and have a great day!

    Greetings Colon83, and welcome to the Best Buy forum,
    After using the email address you registered with the forum to review your My Best Buy™ account, it appears that your status has in-fact been upgraded to Elite; however, you do currently have two active My Best Buy™ accounts, which is probably why you do not see the status change when you login to BestBuy.com.
    To help better keep tracking of your My Best Buy™ progress, I would suggest that we merge your two accounts.  I should have no problem merging them, as long as they share the same information.  Once your accounts have been merged, we will then just want to make sure your primary account is linked to your BestBuy.com account.
    I am going to need some additional information from you before I can look into merging your accounts, so I will be sending you a private message to gather that information.  To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page.
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    Thank you for posting and for being a My Best Buy™ member!
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  • Preorder Video Game and Elite Status

    Good morning, I have a question regarding a pre-ordered video game and my elite status. For the first time last year I qualified for Elite during the calendar year. I am enjoying the benefits of Elite in 2015 and I'm trying to plan my spending to hopefully remain elite into next year. I'm having difficulty understanding if a pre-ordered video game I made in 2014 will qualify for 2015 spending limits. Arkham Knight was released a few days ago, so my card was just charged, however, when I review my "past orders" it shows the purchase date as when I preordered it in November. Will I receive credit for this purchase for 2015 spending or will it revert back to 2014 spending?  Thank you.

    Good morning meatwad, That is really great question!  A pre-order placed on BestBuy.com would count towards the calendar year in which it was placed, so your pre-order of Batman: Arkham Knight would have counted towards the 2014 calendar year.  It is ultimately based on the transaction date, and since a BestBuy.com order number does not change, it is applied to the corresponding calendar year.  That is also why you have to scroll back to November in your purchase history to see the points you were awarded. A pre-order that is placed in one of our stores usually involves a $5 deposit and then the actual pickup of the item, which is considered two separate transactions.  The second transaction would determine what calendar year the pre-order is applied to when it comes to qualifying for Elite and Elite Plus status.  If you had placed your pre-order in-store back in November and picked it up on release day (6/23/2015), then it would have counted towards the 2015 calendar year. I hope that help answer your question; however, if you have any other My Best Buy™ questions or if you would like for me to go over your account with you in additional detail, then please do not hesitate to send me a private message.  You can send a private message by clicking on the blue button in my signature that is labeled "Private Message." Thank you for posting to the forum and for being a My Best Buy™ member.

  • Expiration of Reward points and status change from elite status how does this happen?

    My rewards point have expired and my elite status has changed. How does this happen?

    Good morning John30csx, and welcome to the Best Buy forum,
    I can understand questioning why your account status may have been downgraded.  To have retained Elite status, you would need to have spent $1500 on eligible BestBuy.com and Best Buy store purchases during the 2013 calendar year.  If you did not spend at least $1500 by 12/31/2013, then your account status would have been downgraded sometime in February.
    From what I can see after looking over your My Best Buy account, you had a $20 certificate that expired in September 2013.  Prior to some program changes that went into effect last year, a certificate would have expired 90 days (180 days for Premier Silver/Elite Plus members) after it was originally issued.  Once a certificate has officially expired, we are unable to issue a new one.
    With that all being said, please feel free to send me a private message if you perhaps have any additional questions about the My Best Buy program or your account.  A private message can be sent by clicking on the blue button located within my signature.
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    Thank you for reaching out to us!
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  • Elite Status Qualification Question

    I just had a question about Elite Status qualification.  Earlier this year, I purchased 2 iPad Air devices.  I used gift cards on these devices that I had saved for quite some time and I realize that zero points are earned for gift card usage; however, I noticed that I also did not receive any "Elite Status" qualification dollars for the amount of the purchases that were paid via gift cards.
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    Hi wkkunkle,
    Thank you for taking the time to post your question to the forum!
    A purchase made with a gift card does not qualify for points AND does not count towards reaching Elite/Elite Plus status.  The reason being is that most gift cards are not purchased by the customer redeeming them or they were included as part of a promotional offer, so no actual money is exchanged.  If you had purchased any of the gift cards that were used or if the customer that did purchase them is My Best Buy member, then points should have already been awarded for the original purchase of the gift cards.  Those purchases would have also countered towards you or the other customer reaching Elite/Elite Plus status.  Basically, a gift card is not going to qualify for points or count toward reaching a higher status between multiple purchases.
    Warmest Regards,
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Elite Status can bank points, correct?

    I have Elite status with MyBestBuy Rewards program, and I was under the impression I could bank my points so they don't turn into certificates without me saying to become a certificate and save them. I just got an email saying I had a certificate about to expire. I did not authorize my points to be turned into a certificate though and I was just wanting to bank all my points and build up until I saved enough for something I want to buy. Why did it automatically turn them into a certificate that I now have to use when didn't want to?

    Good afternoon carolynemery33,
    Welcome to the Best Buy forum, and thank you for posting!
    As a member with Elite status, you should have the option to BANK your points.  To start banking points, you would need to login to MyBestBuy.com and change your certificate preference from a certificate level ($5, $10, $20) to BANK.  Once that change has been made, it may take 24 hours for the system to update.
    I would like to go over your My Best Buy™ account with you to ensure is setup to BANK points and see if there are perhaps any other questions you may have, so I will be sending you a private message.  To check your private messages, you would want to login to the forum and click on the envelope icon located at the top of the page.
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    Derek|Social Media Specialist | Best Buy® Corporate
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