Email accounts hacked and now suspended
My email address and my husbands email address have been, we believe, hacked and are now suspended. No amount of resetting attempts and waiting twelve hours has helped. We have tried the online support, which timed out and just didn't work when we were a mere 12 minutes away from talking to someone, my husband submitted an email query last week but we have had no response.
EVERYTHING is linked to our email accounts, can anybody help me get them back??
Try contacting this number 0800 111 4567. You may need your BT account number so have it handy. You will also need to access your computer. Explain to the operator that you believe your accounts have been hacked and the password and security questions have been changed. Obviously explain it is both accounts, I assume one is the master account and the other a sub account. They may help you with resetting it while you are on the phone or they may tell you that they have to send the new password out to the address on the account.
If they do reset on the phone make sure you can access your email before they hang up other wise you will have to go through the procedure again.
Similar Messages
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I changed my email account pw, and now my iphone will not let me to send email stating that name or pw is incorrect - no problem receiving.
You most likely did not change the password in the outgoing mail server section of your email account.
Go to Settings > Mail, Contact, Calendars > your email account > Advanced > Outgoing Mail Server
Re enter the correct user name and password in the outgoing Mail server section even though it may say that these are optional. -
Aol email was hacked and now cannot get aol email on apple iPhone or ipad
AOl Email was hacked and now both of my apple products will not accept aol email...WHY?
I have iPhone 4 and iPad 2Maybe because it was hacked. Did you change your password? Did the hacker change your password?
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Help, my email was hacked, now I can't get in at all. Can I reset the password through an alternate email?
You do realize that there are many, many email providers and without knowing which one you are talking about, there is no way to answer your question?
Which then leads to this ..... Have you contacted your email provider about this? That's probably the best place to start. See what they recommend. -
Account hacked and now is blocked
My Account was hacked and calls where made on it. Plus someone used the auto pay to buy 25 dollar skype credit thing.
I Changed my password and pout a account recovery and everything but its still blocked. Plus my still being charged for the 25 dollar card even though skype took it away and off my account.
This is my phone and i need it working. Can someone help!?My account was also suspended after some **bleep**er hacked me 2 days ago, i have try to recover it back, message from skype not enough info wich are bul**bleep**, how can i get in touch with a person at skype support to solve this, is there a email adress i can use, phone number? anyone? John
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My email got hacked and now my Yahoo has someone elses name on it?
My yahoo account got hacked and I am trying to find out if it is a problem with my Firefox or if it is with Yahoo itself. When I do use the email it always gives someone else as the return person. A Rev Father is the one there now.
Sorry, Firefox doesn't do email, it's strictly a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/] <br />
or this one <br />
[http://forums.mozillazine.org/viewforum.php?f=39] -
Account hacked and now I can't cancel subscription...
Ok, I'm really pissed off right now, so I try to keep calm and not swear.. so here's what happened:
- Last month I couldn't get into my account anymore with the same login details
- after a lot of hassle, I was able to get back in, but was forced to log in with Microsoft account instead my original Skype account xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
- I got an e-mail stating an invoice of 60 Euros for 800 mins to Ukraine(!). I don't know anyone there, no way I would want to call anyone there.
- I assumed my account had been hacked so I changed all passwords, etc.
- Now, 1 month later, my account is charged again. Turns out the hacker bought me a monthly subscription for 800 mins to Ukraine, jaaaay!
- I tried to cancel the subscription, but I get a "OOPS, something went wrong" message and it tells me to contact support with this ID : ID: REQUEST-6329897c/2014110912
- I tried to just disconnect the Paypal payment to prevent any more charges, but then it states I should cancel the subscription first. AAAAAAAAAAHHHHHH!
- So WHERE XXXXX IS SKYPE SERVICE?!?! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx there is NO way to actually send them an e-mail about it.
Just leave it up to the community right?
So basically I want two things: refunds for both transactions of 120 euro in total (somehow my account only shows the last one, probably, because I had to switch to a MS account login) and disconnection of the Paypal payment method, so this can never happen again.
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxHugob1980 wrote: there is NO way to actually send them an e-mail about it.
Hello
This link should take you to Live Chat.
please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you. -
My phone got locked all email accounts vanished and now its asking 4 password
i connected my phone via bluetooth to my laptop after thia happened
pratyushHello,
cocopop wrote:
I was having problems with BlackBerry backup connecting to my device.
I don't know what that is...did you mean to say BB Protect?
cocopop wrote:
So I hooked it up to my PC to do it manually there was an upgrade available so I clicked on it and b4 I knew it my phone had an error 505 re download software. I did that but all my features went back to factory settings?
When it did that, it should have given you the opportunity for it to take a backup as part of the update process...as long as you did not suppress that, the backup file should still be available. Search your PC hard drive for files with IPD extension (*.IPD). Inspect the date/time of the results...the most recent file is the most likely candidate to be source of restore:
KB23680 How to back up and restore BlackBerry smartphone data using BlackBerry Desktop Software 6.0
If there are no IPD files, then it's a pity you did not follow your instinct and bypass that update offer in favor of first taking that manual backup you were intending to take.
cocopop wrote:
I can see my purchases (downloads) etc..., but unable to put them back in operation. Can anyone HELP?
Some details might help...as in, what, exactly, does "unable to put them back in operation" mean? What, exactly, do you attempt? How, exactly does it respond?
In the meantime, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
What to do: CC account was hacked and now suspended?
Adobe tells me my account was hacked. My bank tells me to cancel my card for the account. OK. I chat to adobe support and they say Adobe will keep my account active until the new card arrives. Just got an email saying my account is suspended and I have no new card. Great! Just started a new chat was told my chat had to be transferred. Ten minutes later, I gave up.
Anyone else have this problem and how was it solved?
Honestly Adobe would be better off getting a yearly payment and then they wouldn't have had to keep my card details which I never did like.Our apologies on the email. If Customer Support said they will keep your account active until the new card arrives then you are fine.
Normally if someone's credit card expires or is invalid for some other reason we will send a courtesy email to let you know your account is suspended until payment is received. -
My email was hacked and now I can't get to my iTunes I think it was hacked to
One of my email address was hacked. When I discovered this setout to change all my passwords and when I tried access my iTunes account associated with this email the Password had changed. Not sure if maybe my wife didn't change it already I went in to I forgot my Password link and when I attempted to answer questions it appears that they changed my birthday, so of course that didn't work. I then attempted to ask for an email to be sent so I could change password it has been over an hour and I still have not recieved the email.
I don't think I had a credit card associated with this account so I think I am ok. But I am fairly certian I have some purchases associated with this account and want to at least insure I have all of these.
Is there a way to either get access back or kill this account so I can insure that My reputation isn't damged by some full with nothing better to do with his life.Try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)
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Our aol account was hacked overseas. The Apple ID and passwords no longer work. We can not access any Apple products. ID icloud, iTunes, etc. how do we override the old Apple id and change/or ID and passwords?
What do you mean by "won't work"? Are you indicating that your Apple ID was your AOL email address? Have you attempted to change your Apple ID here:
Apple - My Apple ID
Cheers,
GB -
My email got hacked and I am now using someone elses name when I reply to anyone?
My email got hacked and now when I try to send anyone an email it has this persons name on it. Rev Father
Sorry, Firefox doesn't do email, it's strictly a web browser.
If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.
If your problem is with Mozilla Thunderbird, see this forum for support.
[http://www.mozillamessaging.com/en-US/support/] <br />
or this one <br />
[http://forums.mozillazine.org/viewforum.php?f=39] -
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)wingers wrote:
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)
Hi.
Have you asked these "customers" if they have received anything recently, or clicked on anything not expected ? Do they all use the same things like facebook or other social sites ? Are they connected in anyway, or have they just come to you for help ?
If I may be frank, why did they come to you initially rather than contacting the free BTinternet helpdesk ?
Webmail password change is the same for all ISPs, not Yahoo! specific. If the helpdesk gives the user a new password, then really it should be down to the user to make sure they alter it themselves. Clearly people don't do this, but even if the helpdesk said to do it - some people will still not do this.
You say you don't see it hardly with other email providers, that implies that it does happen. What other mail providers for example ? BTYahoo! is one of the largest in the UK, so it's not unlikely that more would be seen than for some other ISPs.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures -
hey all, I have been getting the "cannot get mail" error message on my iphone5 suddenly.
ive been using iphone to check two email accounts for months now, one is gmail and not troubled. the other is mail from thunderbird and i get this error message now saying it is not responding. no settings have been changed or anything, it just suddenly stopped receiving mail on my device as of Tuesday afternoon.
Does anyone have iny ideas about why? i have yet to update to the new OS7 yet, could that be it?'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
i changed my email for my apple account online and now i can't log into itunes on my iphone 5 can any one help please?
Sign out of your Apple ID on the device and sign in with the new credentials.
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