Email folders do not appear for each new account - only generic message folder available

I would like to know if there is any way to get the new accounts I created to appear in a unique folder to each account.
With my first work Blackberry Curve (new) I was able to set up my personal account via BIS website and it automatically created a unique folder for that account. I was on the Rogers network in Canada.
At my new job I was give a BB used by a previous employee. I have set up two other accounts using the BIS website rather than the BB and this time no new folders were created. My email all comes to the main Messages folder. I am using a Verizon BB this time.
Of note, I tried to add another account via the BB Setup Wizard and when I choose to set up a new account I get the message: "Browser is disabled by IT Policy" - I assume that is my company policy and not BB or Verizon. However, I was able to set up other accounts via the BIS site...
Thanks for any help you can provide.
BW
Solved!
Go to Solution.

Since JSanders is offline, I'll jump in.
From all of this information, I deduce that your BB did not get cleansed of it's IT Policy when it was given to you. And the IT Policy is doing things that are preventing you from doing as you desire (including possibly hiding the email icons). If, as you say, you are not going to be on their BES, then I suggest you go back to those admins and have them cleanse the BB properly to remove the IT Policy. Then, you will want to wipe it totally clean and start completely over.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Click to report abuse...      E-mail this message      E-mail this message             Click to reply to this thread      Reply
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