Email Setup update 611.0459

My phone is telling me I must download this update to the email setup. Once it downloads and the phone reboots, it will freeze with the action bar at 100% and will not actual restart the phone. Any advice? What is my problem with this update? Because without the update, I cannot configure email on my phone.
I am on Sprint. It is a new phone, so it has nothing but the basics on it.
Thanks in advance.
Rich

I also have this problem, but with a Torch. It bricked my phone, so I had to reload the operating system. I updated to the most current version. I went back to the email setup program, so as to add a new email address, and the setup program checked for updates and asked me if I wanted to upgrade. I said no, so it stopped running the program. As it happens it will not allow you to use the program until you update, but it does not survive the update. There are a series of underlying modules that the program update gripes about -- that it requires newer versions of certain modules than the ones that exist on the Blackberry. But, as I said, I have upgraded to the RECOMMENDED current version of the OS.
Help please. Because of this, you have left me with a useless phone in the middle of a conference far, far away from my backup (I don't carry them on my laptop when travelling for security reasons!).
Not happy!

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Bold 9700 not starting up after email setup update 6.11. Need help with a mac!!!

I installed the official os 6 on my blackberry released by O2 over a month back. Yesterday, I was not able to configure any emails without downloaed the new version of the email setup 6.11. After the install, I was needed to reboot the phone. However, since then the phone is not switching on. That initial page comes with the Blackberry logo and that status bar (which shows completed) but never leaves that page!!
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I got mine to work by reinstalling OS 6 via the Blackberry Desktop software, but because I restored my backup as well as my old settings for email, my emails are still coming through provided I don't change my passwords as I can't get into settings without being asked to update as well. It means I won't be able to get my exchange emails as we always have to change/verify passwords periodically. The weirdest thing is that I no longer have maps and password keeper....

Email Setup Application Does Not Work After Update

I seem to be having the same problem as others with the email setup application.
When I updated my Blackberry to the new OS6, I went to my email setup and it said "looking for updates"
It finds a new update from my already installed email setup app 6.0.0 to the new 6.11.0419.0755.
When I click "download" it says replace existing version? I click "yes"
The it says: "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by email setup application. If you proceed, "email setup application" may cease to function properly. proceed?
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I have tried downgrading to version 5 of the OS, I have rebooted with a battery pull, crashed my blackberry twice and spent hours reloading all my applications and systems. I am at the end of my rope, and I don't know what else to do?!
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HELP.

yep same problem here
i had this problem and got a replacement handset.
i have had to do an update and got the same issue yet again.
The funny thing is, is when i got my new handset i had to run the email setup application and it worked fine.
now its failed and i have to boot in safe mode and wipe etc.
Will someone sort this out???!! O2, Blackberry whoever. Shambles!

Blackberry Bold 9650 OS 6 update email setup error

Hi All, I recently updated my Blackberry Bold 9650 to operating system 6. Ever since I can not access the email setup on the phone! I contacted verizon and they said they have had numerous calls on this. They had no fix except to go online to the VZW/Blackberry site to manage my email accounts. Does anyone have a solution to this error/bug? I used to be able to do this from the phone prior to the update! Thanks!!

Hi,
It sounds like you need to reload your device's software. Before you do anything else, backup your data with Blackberry Desktop Software. Make sure you have any serial numbers, etc of any 3rd party apps written down. When you are ready, perform a security wipe of your device. To perform the security wipe, do the following:
Go to Options and press the trackpad.
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Go to Security Wipe and press the trackpad.
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Type the word 'blackberry' without quotation marks in the blank space provided.
Select Wipe Data and press the trackpad. This will initiate the wipe process.
The whole process can take anywhere from 30-45 minutes to 90 minutes, depending on how much data you have and if it is encrypted. Your device might restart a few times or may appear not to be doing anything, but do not stop the precess. Once it has completed, you will be alerted. You can then reload any of your personal data or 3rd party apps. You may not want to do this unless you have 2 or 3 hours to spend. Hope this helps.
Doc

Email Setup Application Update

Having serious issues trying to get email to work. Email shows up in the end, but I can't compose.
When I try to open Messages icon and update the Email Setup Application the below happens
When I try to set up my email account, it prompts me to do an update (Email Setup Application Version 6.11.0419.0755).
I click ‘Yes’ and begin download.
It then asks me ‘Application “Email Setup Application” already exists. Replace version 6.0.0 with version 6.11.0419.0755?” - so I click ‘ Replace’.
It then begins the download.
However it stops, and then an error comes up reading ‘ “com.rim.bis.client” contains a different version of module “net_rim_bis_client,” which is also used by “Email Setup Application.” If you proceed, “Email Setup Application” may cease to function properly. Proceed?” - so I click Yes
It continues to download, and then prompts me with the above error “com.rim.bis.client” contains a different version...” again 3 times.
It then prompts be me reboot. So I do.
It then reboots, but takes about 7-10 mintues to do so (it sits on the startup screen with the progress bar sitting at ‘complete’).
When it finally reboots an error comes up that reads ‘Uncaught exception: java.lang.NullPointerException’ - so I click OK
Then another error comes up reading ‘Uncaught exception: ApplicationRegistry.waitFor(Oxbfca09409ffe99e5) timeout. So I click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 2 times - click ok both times.
Then error reading ‘Uncaught exception: java.lang.Error comes up. Click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 2 times - click ok both times.
Then error reading ‘Uncaught exception: java.lang.Error comes up again. Click OK.
Then the first error ‘Uncaught exception: java.lang.NullPointerException’ comes up 8 times - click ok 8 times.
THen I get a white screen with all my applications and programs in a list, and a black bar at the top that says ‘BlackBerry Platform 6.6.0.200. If I click on them it just brings up an error. Example: If I click on Address Book the error reads “Error starting net_rim_bb_addressbook_app: Module ‘net_rim_bis_lib’ not found. Hit OK and it goes back to white screen.
The only way to get phone working again is to reinstall operating system.
When I do so and phone is rebooting, grey screen comes up with small message ‘error 507 reload software’
Hope someone can help.
PS Why is BlackBerry so crappy with it's support? Is there anyway I can contact BlackBerry to get help with this issue??? Like talk to a PERSON? Please help.

Have you found a solution yet?

Email Setup - Windows LiveMail Error - Update Failed

Hello all, I'll try to be as specific as possible, sorry, until we figure out this first predicament first, screenshots will have to wait.
I've gone around on the email setup merry-go-round for more than a few hours now and I can't seem to figure out what could possibly be impeding such a simple setup procedure. Am I overlooking something ridiculously obvious here?
Snagged a B-Berry Curve 9300 through Koodoo Mobile here in Canada a few days ago.
The package includes 2Gb of Data access, a text and calling package with visual voicemail.
Everything appears to be working normally, by that I mean, I go into Setup > Email Accounts (there is a short pause as the software checks for updates), then I arrive at the email setup window where you can choose from various email clients (i.e. Gmail, Yahoo!, AOL, Windows Live...)
Clicking on Windows Live, this brings up a submenu (@hotmail.com, @msn.com, @live.com)
I scroll down and select @hotmail.com and enter my full email address and password - hit continue and I get the error message "Update Failed".
Do I need to have BES enabled/installed or do I need to dowload a certain service book?
Do I need to adjust the mobile settings in Windows Live?
Do I throw my B-Berry Curve under a bus and hope for the best??
Kidding on that last remark, but what gives? All assistance appreciated and many thanks in advance to all contributors.
Solved!
Go to Solution.

I wasn't able find any answers on this forum as to the error message I was getting while trying to set up my WindowsLive email client.
A quick call to Koodo Mobile quickly resolved the issue. The technician however would not elaborate on the cause of the problem. I do know that Service Books were re-sent to my device, also we had to verify the device was registered on the network by way of accessing the Host Routing Table (Options>Search Bar>type in host then scroll down to select the Host Routing Table - use the Menu Key to register) then I powered down the BB Curve 9300, removed the battery for 30 seconds, then reinstalled the battery allowing the device to start up.
Everything works perfectly now.
You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636).
Hope this helps anyone having similar issues with their BB Curve 9300.

Email Setup application is not working on my device Blackberry Curve 9320

Dear Sir/Madam: I am unable to set up email using Email Setup application on my device. However I can setup my email accounts through the mobile service provider's web portal. Every time I try to setup emails from my device using "Emails Setup" option, I get the message "Your device encountered a problem with this application's server". Looking forward to your kind response Thanks Nini

Hi and Welcome to the Community!
Here is a KB that discusses that error:
Article ID: KB32866 Error "Your device had a problem connecting to the server" is displayed when attempting to integrate an email account in the Email Setup application
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help please - Bricked Phone - Now no email setup or app installation possible!

Hello,
I'm new here and I've searched your posts looking for a solution to my problem but nothing seems to work.
My phone (curve 8520) was bricked/nuked and I fixed it following these instructions http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry.
All went well except for the fact that I lost the email setup icon on my phone.
I tried using this link http://www.mobileemail.vodafone.pt/ but they tell me I have to use my phone to do it. When I try it using my phone it won't let me and I receive a message telling me that I need to contact my network provider.
After this I tried a security wipe. Nothing.
Today I tried installing facebook and got this message "Download Failed 907 Invalid COD"
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT (http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB00510&sliceId=2&cmd=displayKC&d...
Does anyone know what's wrong with my phone? Can it be fixed?
I need email on my phone for work...
Thanks!

Hi and Welcome to the Community!
MissTangerine wrote:
After that I tried following these steps http://supportforums.blackberry.com/t5/BlackBerry-Bold/Done-a-Security-Wipe-and-now-can-t-set-up-my-... but I dont get any message after registering HRT
Given that, you need to talk to your mobile service provider...it is their network that your BB must attach to, and for some reason it is not doing so. But, since it is their network, you need their formal support to resolve this.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Email Setup Application version 6.11.0324.1701 ERROR

Hi,
I need some urgent help. I recently updated to OS6. Since the update, I have been trying to add an email account to my BB but whenever I try to open the setup app, it advises to update Email Setup Application 6.11.0324.1701. There is a major bug in this update.
When I click cancel, I cannot access the setup. When I click ok, the error "com.rim.bis.client" contains a different version of module "net_rim_bis_client" which is also used by "Email Setup Application". If you proceed, "Email Setup Application" may cease to function properly. Proceed? When I click no, the entire download is cancelled and I cant access the setup. When I click yes, the unit doesnt boot and I have to reload the OS.
The update I refer to can be found at http://vodamy.blackberry.com/rest/updates/tc/6.0/6.11.0324.1701/net_rim_bis_client_en.jad
I have tried all sorts of workarounds from turning my connections off to updating via the web; all with the same frustrating result. FOR ALL USERS, DO NOT UPDATE TO OS6 UNTIL ISSUE IS FIXED.
Does anyone have a solution for this issue or does anyone have a contact in RIM that can sort this issue out ASAP?
Solved!
Go to Solution.

also having the same problem. can't send e-mails, can't use bbm - what a brick!
this is seriously annoying when is this going to be fixed????

Email setup Application is gone

I updated my BB Curve and now my email setup application is gone. i have selected "show all." so, right now i can't update or verify any of my email accounts. anyone have a solution? thanks
Solved!
Go to Solution.

1. Options > Advanced > Host Routing Table > Menu > Register.
2. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot
if still nothing...
3. resend your service books from your carrier BIS site.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Email setup asking for Username and Password.

I recently backed up my phone on my computer and ever since I did, it's like all of my personal settings were deleted as well. For instance, I had to fix my all of my profiles sounds after backing up, and I went to my Blackberry Appworld, scrolled over to My Appworld and it says 'no downloads' and I have downloaded a lot of applications. That's not really a problem for me, as long as I get messages when updates come out for the apps...? Now, I am trying to setup another email address and when going to 'email setup wizard', I am being prompted for a Username and Password. I don't remember ever making a username or password for email setup, but was able to firgure out I could put my PIN in for my password to be sent, which it was. BUT I still do not know what my username is, and I've tried my email addresses with and without what's after the @ and still no luck. Could somebody please help me resolve this problem?

You must have done something more than just a simple backup -- a backup does not change device settings or preferences or write anything to the handheld.
As far as the email setup, it should not be your email address, it's whatever you created, perhaps the first part of your email, the part before the @ ?
but you must know it to proceed. Or, call your carrier and ask to have the BIS account reset (basically they shoudl delete it and recreate it for you).
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Annoying email setup warning during roaming on 580...

Guys,
Does anyone know how to disable the message that pops up from the Email Setup program when the network changes (e.g.. During roaming) on the Nokia 5800 (FW version 50.0.005) saying "allow phone to use network to send and receive data".
Basically if you go abroad and have roaming enabled you will often find the phone changes network, e.g.. I was just in Italy and it regularly roamed from Vodafone IT to I Wind and TIM. Each time it swapped network I got the email setup program displayed and it said "can it use the network" which required a response. Why?? No other application needs this constant interaction!
It was especially annoying as I would be using the sat nav (so cool) but then while driving it would change network, then this message would be displayed which takes the focus from Ovi Maps so the screen blacks out, and locks (which seemed to stop the navigation instructions being read out even!).
Please fix this Nokia!!!

Any update on this from Nokia?
I recently updated my 5800xm and I have the same problem now; in fact I wouldn'st say roaming changes anything, it happens all the time.
I really like all the updates we get on the 5800; I think it adds a lot of credibility to the Nokia offering.
But this bug should be resolved now. The only solution I have is to remove the mail setup application; not really a solution is it?
Or I could disable it. Any idea how to disable an app on NOkia 5800?

Reloading BlackBerry Email Setup Application

Hi,
I accidentally deleted the Blackberry Email Setup application in my BB Torch 9800. Accordingly, I cannot setup any email accounts on my BB.
Does anybody know how I can reinstall this application so that I can setup my email accounts on my BB?
Thank you,
adji99
Solved!
Go to Solution.

I don't want to step on Boomer56's toes, but you've been without a response for six hours so I'll take a shot at it.
If you plug your phone into your PC and open Desktop Manager, you can reload your current OS from there. First, open Desktop Manager and do a data backup of your phone. Once that's complete, click Device at the top of DM and Update from the drop-down menu. You might be told that your phone is up to date. At the bottom of that box, it'll show Show Other Versions. Click that and make sure your current version is the one that's checked. Keep it checked and click Update. This will re-install your current OS, along with all the bells and whistles it came with.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Can not get email after updating to 8.1.1! Deleted account and now cannot add as will not verify due to Apple something timeout messages? Any one else having problems?

Can not get email after updating to 8.1.1! Deleted account and now cannot add as will not verify due to Apple something timeout messages? Any one else having problems?

Hi tania184,
Have you contacted your email provider to make sure there are no problems on their end? If they say their email servers are working properly, check the outgoing and incoming mail servers entries on your iPhone to make sure both are entered correctly. Enter the outgoing mail server even if the account setup indicates that is optional.

Email setup options

Please help friends. I recently purchased a BlackBerry Curve 8320 and when running the setup wizard I mistakenly selected the option 'I want to skip email setup' thinking that I could go back and do this at a later time. Now, I am unable to set up my personal email accounts as the option 'I want to create or add an email address' is missing in the wizard. The only option I have apart from skipping is 'I want to use a work email account...etc'. Also, I cannot find the setup internet email icon in the home screen menu. I need help urgently. Thanks.

Both of you need to make sure you are subscribed to a BlackBerry Data Plan with your carrier. You must have that for the "personal email set" icon to appear. You need to call your carrier and get that Data Plan put on your account.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
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Email Setup update 611.0459

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