Emailed form received blank

Our clients are filling out a form with an email button and also a save button when they need to access our services.  When they save the form, it is saved in their local drive with all the data they entered.  When they email the form to our service desk email mail box, the form is received blank.   Why is this happening?   We have been using the same form for 3 months without any problems up until a few days ago.

Hi,
1.  The users are using Windows XP.
2.  Yes, Extended Reader Rights was applied on the form.
3.  The form was revised in July and is posted on our internal web page for users to access.
Thank you for getting back to me.

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