Engineer never turned up !

was expecting an engineer out this morn he didnt turn up half a day wasted.

I read a post on another forum regarding this, it seems that openreach had a system failure and were not aware of many appointments that had been sent to them by comms providers, has happened a few times before.
Just contact your phone provider
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Re: argghh BT open reach engineer never turned up

Where to start!
Im not entirly sure im even posting in the right place as even navigating through this forum was a task of epic proportions.
Our saga started back in August when we originally placed our order for BT Infinity. After setting up all the neccessary things for our account we were advised that the first available date for our installation was the 28th of september, a whole 6 weeks from first contact. At this point we were understanding of the fact we would have to wait a while, these things are to be expected, so we paitiently waited for the arrival of a BT engineer to set up our broadband.
On the 28th of september we were told the engineer would arrive between 1 and 6 o'clock. As a full time student about to embark on writing a dissertation i was unable to wait in all day for the engineer to arrive, in light of this my partner decided to take the day off work to wait for him. 6 O'clock came and went with no telephone call or email from BT or the engineer to inform us they would not be coming to the property. After many un-helpful phone calls to the automated helpline to find out the status of our installation (which just continued to say 'Your order has been delayed') we decided to phone the call centre. This telephone call to BT was the beginning of the saga in the most attrocious customer service i have ever experienced. I was spoken to as though i was a child, shouted at and condescended. The member of staff who i spoke to, Fukeshni was completely un-willing to help, only telling me the best they could do was get an engineer out to me on the 11th of October. Unsatisfied with this pathetic attempt to resolve the situation and fuelled by the rudeness of this employee i requested to speak to a manager in order to make a formal complaint about the way our situation had been handled. Fukeshni then advised me there was no manager available to talk to me, and there was no one else in the office above her to manage my complaint. Having worked in call centres before i am aware that there is always a floor or line manager available to speak to customers in situations like this so i pushed and pushed to be allowed to do so. After at least 5 minutes of going round the houses trying to convince this silly woman that as a customer i am entitled to the opportunity to speak to a manager she then confessed that there was infact a manager who would be able to talk to me however, and i quote. 'I would rather you didnt speak to my manager mam, as i feel i will not be able to explain myself.' I HAD BEEN REFUSED THE OPPORTUNITY TO SPEAK TO A MANAGER AS SHE WAS WORRIED ABOUT REPERCUSSIONS. I have never heard anything so ridiculous in my life. After explaining to Fukeshni that one way or another i would be making a complaint about the way she dealt with my call, she reluctantly agreed to pass me on to her Manager. The manager i spoke to apologised profusely and then offered me two months free line rental by way of compensation. Still unsatisfied but unwilling to spend another second on the phone i accepted, however requested i was informed of the disciplinary action taken against Fukeshni, this may seem slightly neurotic to some, however if you could have heard the manner in which i was spoken to you would be flabbergasted. I was told someone would contact me within 48 hours to discuss this. Obviously this never happened. I also requested a reference number for this particular conversation.
The 11th of October came and yet again my partner took another day off work in order to wait for the engineer to arrive at the alloted time between 1 and 6. Yet again 6 O'clock came and went and the engineer did not arrive, again no contact from either BT or the engineer was made to inform us of this delay. After returning home from university i put in a call to the BT call centre to find out why the engineer hadn't turned up, when the next available date for installation was and to discuss compensation. Again apology after apology was thrown my way, i was offered a further 2 months free line rental and was told the next available date for installation was 17th of October between 8 and 1. Again a refernce number was requested for this telephone call. The 11th of october came and unwilling for my partner to loose yet another day's wages i missed my lectures in order to wait for the engineer. At 08:13 an answerphone message was left on my partners phone from the engineer saying he would be at the property in 10 minutes. By 08:38 a 'sorry we missed you' card was posted through the door. Upon finding the card i went downstairs to the cafe below our flat where our landlords work to ask if they had seen him come. Our landlord informed us that a BT van had pulled up outside the flat, stopped for no longer than a couple of minutes and was gone. THE GUY DIDNT EVEN KNOCK ON THE DOOR. we live in a maisonette with the front room, where i was sitting, only a few yards from the front door, there is no way i missed his knock. I then put it yet another call to the call centre where i was told the engineer had arrived at the property and decided there was not appropriate access. ALL HE HAD TO DO WAS WALK FROM THE PAVEMENT TO THE FRONT DOOR!! Furious at BT's blatent disregard for good customer service and complete lack of 'getting the job done' i refused to speak to any more mindless and rude call centre operatives and requested to speak to another manager. Again actually being granted this opportunity was something i had to fight for, insted i was passed around from pillar to post, speaking to about 4 different call centre operatives before finally being handed of to the cancellation department, something which i had certainly not requested. Upon arriving at the cancelation department and informing them that infact i did not want to canel my installation, all i wanted was to speak to a manager, i was informed that unfortuantly the cancellation department didnt have the ability to put me back through to the call centre and i would have to call back. This would not have been such an issue, but anyone who has ever tried to ring a BT call centre will know that it takes at least half an hour of listening to various automated voices telling you to press 1 and waiting in lines for the next available operative before you actually get to speak to a 'human', but such is life, and so yet again i put in a call the the call centre. When i finally managed to get through to someone i immediately asked to speak to a manager and was referred to a woman called Kerry. Again Kerry was more than apologetic, agreeing with me that the way this situation had been handled was absolutely unacceptable, Kerry informed me that she would make the resolution of our issues a priority. Upon speaking to Kerry i unearthed that not only had the compensation we were offered not been added to our account it was also not BT'S policy to offer free line rental by way of monthly blocks, instead she would add credits to our account that meant we would recieve the eqivilent of 6 months free broadband, Promising to discuss further appropriate compensation after our internet had been installed. At this point we had already been offered two dongles, free BT FON (which up until then we had been paying for as some useless call centre operative told us we were not eligable to get it for free), two months free Infinity, and that she would look back at the recorded phone calls we had made previously in order to deal with disciplinary action in regards to the management of our situation. At this point i was satisfied with the steps BT had taken in order to compensate us for this ordeal, i then asked Kerry to confirm with me that the compensation we were now recieving was 6 months free broadband, to which she agreed. Kerry then told me she would be in contact with me within 24 hours to confirm a new installation date. Only one dongle arrived and 72 hours later Kerry had still not been in contact. During the last conversation i had with her, Kerry had given me her direct number and told me only to deal with her from now on, after waiting three days for her to get back to me, i rang the number with no success. The next day i recieved a phone call from Kerry, She informed me that not only was the 23rd of November the earliest date they could get an engineer out but we also had to make a second appointment to get our phone line installed. This was the first we had heard about multiple appontments. In order to keep us sweet kerry offered us more credit on our account which she confirmed would equate to a total of 7 months free broadband and also promised to put our names on a list which meant we may be able to get an earlier installation date. To her credit the next day Kerry rang back and told us she could get us an appointment for the phone line installation on the 23rd of october and an appointment for the infinity on the 5th of November. On the 22nd of October we recieved a text message stating that our installation date for the phone line installation on the 23rd had been cancelled and rearranged for the 30th of October. Finally on the 30th October our phone line was connected, when the engineer arrived at the property we discussed the fact that we had to make two seperate appointments for the phone line and infinity installation, the engineer informed me that he was a dual engineer and had the ability to set up both at the same time, he said he would check to see if he was able to do that at this point. After putting in a telephone call to whoever it was he informed us he could not carry out the task as his biss couldnt give him a job number. and on the 5th November our infinity was finally installed. On the 3rd of December i contacted Kerry in order to discuss the furhter compensation we were promised only to find out that BT were only willing to give us a total of three months free broadband as it was not their policy to offer anything more than that and no member of staff would have done so. I reminded Kerry that she herself had assured me we were recieving the equivilant to 7 months free, a fact of which she flatly denies. I asked kerry to listen back to the conversations we have had in order to jog her memory. Convenintly for her, her telephone calls are not recorded. Unwilling to accept this new offer of compensation, which was considerably less than we had first been promised, bearing in mind this telephone conversation was supposed to be in relation to FURTHER compensation, i pleaded my case to kerry reminding her of the absolute shamble this whole experience had turned into, she then told me she was going to listen back to all the telephone calls i had made up untill now in order to re-asses the compensation (something which she had categorically said she was going to do 2 months ago), this re assesment would also suggest that BT are able to offer in excess of three months free broadband. kerry then requested i give her all the refernece numbers i had collected up to this point. As soon as i began realing off the numbers to kerry she stopped me informing me that all BT refernce numbers have letters at the beginning of them, something which none of mine posessed. So not only had i been rudely spoken to, lied to, given false promises, messed about and left waiting for engineers who never turned up, i had also been given refernce numbers that meant diddly-squat! Kerry seemed very concerned by this matter and told me she would listen to the calls that she could and get to the bottom of this. She told me she would get back to me by 8:00 on Wednesday 5th December, its now 20:40 on the 6th December and after several phonecalls to her direct number, still not a peep from Kerry. i realise this post may seem muddled and it is definately missing pieces of information, there has been so much to report its easy for a few things to slip your mind. However i am pretty sure Kerry is going to come back to me with some lame excuse as to why she cant help me. WHAT CAN I DO??? three months compensation seems like a pathetic attempt. I've spent the equivelnt of three months bills just in calling the **bleep** call centres.

Hi and wow it's like reading what's happening to us at the moment. We placed our order on the 15th Oct with an engineers appt for the 5th Nov between 8am and 1pm and no he didn't turn up and no we weren't contacted. Since then we have had promises from the Indian call centre that they will definately call us with an update and one saying that our appt on the 5th was not definate - we have an email saying it was!! Other call centre members almost begged us to let them prove that they would phone back and of course they didn't. It took 6 weeks to finally be told that the reason for our delay was that because our house had been empty for a year BT had taken the line and used it for another house! Eventually I have been dealing with english call centres but no joy just texts and emails and phonecalls telling me that they will update me on a certain date. I have become so stressed about this my gallstone symptoms have come back and I have a constant stomach ache. I sent a slightly sarcastic email saying i had visions of a little man digging all the way to our house with a line - guess what? The reply said that they may have to dig to get a line in and that involved getting permission from the council. Why did they take the line in the first place? Our last but one update told us the line should have been in last Monday but guess what, we will now get another update on the 21st December so very little chance of using our new broadband/vision package over christmas is there. My husband found this forum and your complaint, so far we have been offered one months line rental in compensation - laughable and we have already paid for a year up front anyway. I wanted to reply to you because of the similarities especially with the Indian call centres and I actually have a suspicion that they were having a really good laugh at my expense whilst promising me that this time they really really would ring back and would i please give them this chance! I now intend to make a formal complaint to the Ombudsmanthrough the OFCOM site as our complaint has gone beyond 6 weeks and will actually be 9 weeks by the time we get our next update. I hope you are now enjoying your bt vision package and have received the appropriate compensation, as for us our fight goes on....................................

Help me! I have a new iPad mini that won't turn on. It was working fine this morning then i turn it off and it never turns back on. it doesnt register with iTunes and resetting isnt working either.

Help me! I have a new iPad mini that won't turn on. It was working fine this morning then i turn it off and it never turns back on. it doesnt register with iTunes and resetting isnt working either. All I did is download instagram and snapchat and poof doesnt work. I have had these apps before!

Make sure it's plugged into the charger.
Frozen or unresponsive iPad
Resolve these most common issues:
    •    Display remains black or blank
    •    Touch screen not responding
    •    Application unexpectedly closes or freezes
http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Home button not working or unresponsive, fix
http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
Fixing an iPad Home Button
http://tinyurl.com/om6rd6u
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

I did set up the password when I got the phone and iPad months ago but never turned it on. Now it is asking for the passwords for both my iPhones and iPad and I cannot select not the have the passwords active. ???

I did set up the password when I got the phone and iPad months ago but never turned it on. Now it is asking for the passwords for both my iPhones and iPad and I cannot select not the have the passwords active.

If you do not want to use passcodes, why don't you just go to Settings > General > Passcode Lock and delete the passcode and set the lock to OFF. That will eliminate the problems all together.

Is it safe to never turn your pb off and leave it plugged in

Just wondering,
is it safe to never turn off your pb and have it plugged into the electricity most of the time? Will my battery run out quicker or anything stuff up?
cheers to you all

David
For the most part it is fine to leave your PB plugged in all the time. However, for lithium-ion batteries, it is advisable to do two things every so often:
1. At least once or twice a week, use your PB on battery power. This maintains some electron flow in the battery. You don't have to drain it, just use an appreciable percentage, say 25% (arbitrary number).
2. Once a month, completely drain your battery until the computer goes into sleep mode and then charge it back up to full.
You don't want to necessarily perform the second step too often as this will increase the cycle count on the battery, leading to faster than normal wear on it. Of course, I wouldn't NOT use the battery just because of this either.
Have a look at the middle column on this chart for some useful info:
http://www.batteryuniversity.com/partone-23.htm
And have a look at these knowledge base articles:
http://www.apple.com/batteries/
http://www.apple.com/batteries/notebooks.html
Ernie

Grandkids set up ipad2 for grandma. Passcode forgotten and never used again. The ipad was never turned off, and was never synced or connected to main PC. No iTunes installed on PC. Yesterday while visiting with owner, I downloaded an app for her.

Grandkids set up ipad2 for grandma. Passcode forgotten and never used again. The ipad was never turned off, and was never synced or connected to main PC. No iTunes installed on PC. Yesterday while visiting with owner, I downloaded an app for her. It installed and restarted the ipad. Passcode is now needed. What to do?

If Find my iPad was never set up then scroll down & follow the directions under Recovery Mode:
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
If it was and the activation lock is triggered, then you will need to know the original Apple ID & password that her grandkids used to set it up or have them sign into iCloud & remove the device from Find My iPad before you can Restore it.
iCloud: Activation Lock
Find My iPhone Activation Lock: Removing a device from a previous owner’s account - Apple Support

Since upgrading to Yosemite my macbook pro keeps going to sleep if I am not using it. I want it to stay on as I leave it doing things overnight etc. It was fine before the upgrade and I have all the system preference set to "never turn off"

Since upgrading to Yosemite my macbook pro keeps going to sleep if I am not using it. I want it to stay on as I leave it doing things overnight (cd's / recording etc. It was fine before the upgrade and I have all the system preference set to "never turn off" - Help !!!

Good advice from Linc Davis that should sort out your query i think...
However you dont want to set your MBP to never go to sleep...
Adjust reasonable sleep settings...
And the download an APP called caffiene...
When you click it you can have your MBP never go to sleep with a single click of your menu bar... and with another click it can go to sleep normally to maintain the laptop...
Simply click the cup... To toggle never sleep/sleep

Dropped Ipod touch 4th generation in water, and I turned it on without knowing that it most likely never turn on again. I don't know what to do, please help me!

I dropped my ipod 4th generation in water, and I turned it on without knowing that it might never turn on again. I don't know what to do, pleae help me!!!

You could well be looking at a new iPod, but this will only cost you a couple of bucks, and a little time. Worth trying, but it maybe to late, (I just don't want to give you any false hope.) Turn your iPod off and leave it off, do not attempt to charge it or use until you dry your iPod out. Put it in a sealed bag of rice for at least 7 to 10 days. change the rice daily. If (and it's a "BIG" if) your lucky after drying the iPod it will start up when you turn on the power. You may need to charge it for at least 30 minutes to get some signs of life. If it does not turn on after charging attempt a reset, press and hold both the power and home buttons together for about 15 seconds until the Apple logo appears, then release both buttons. If your iPod turns on, check that all is working. If you get it to work the first thing you should be is back up everything on your iPod to your computer, no guarantee it will continue to work. Water does bad things to electronic toys. If it doesn't work your only out a couple of bucks, then it's time for new toys. You may want to look at replacing with a refurbished iPod, about 1/2 of new. Good luck.

My Iphone 5s was working perfectly before downloading the IOS 8.0.1 and later IOS 8.0.2. When my Iphone run out of battery, I connected it to Itunes, however the phone never turned on, and kept trying to sync, however got an itunes failure message

my Iphone 5s was working perfectly before downloading the IOS 8.0.1 and later IOS 8.0.2. When my Iphone run out of battery, I connected it to Itunes, however the phone never turned on, and kept trying to sync, however got an itunes failure message.
Any help in this regards please.

Hello douraid,
Start with the article below to get your iPhone to take a charge. Once you get it powered back on, you will want to sync again to make sure nothing was lost during the attempted sync.
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Regards,
-Norm G.

Fans never turn on, ever.

The fans on my iBook never turn on. I have only heard them in action once, and it was for about a quarter of a second. I don't understand whether there is something wrong with my computer, or if this is just how the iBook works. I read the articles on the G4's fans and cooling system, but didnt get much info. Anyone?

Hi kazooiedog and welcome to Apple Discussions.
My iBook fan very seldom comes on, and then only when I'm playing a game. It was quite alarming the first time it happened. To check that operating temperatures are as they should be you can download and install iStat Nano Widget which will tell you all sorts of other interesting info.
Good luck,
Adrian

IPod Nano 5G Backlight Never Turns Off!

I recently got a new iPod Nano 5G for Christmas and when I set the backlight to 2 seconds it never turns off! So the battery ends up draining completely. Another problem is the battery drains really fast. If anyone can help me I would gladly appreciate it. Thanks in advance!

iPod nano Support
Apple Expert
Call iPod and Mac technical support in your country or Take your iPod to an Apple Store. The staff will be able to check to determine if your ipod is experiencing a hardware problem.
For those that live in the US - U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
Message was edited by: CMCSK

BT are being unhelpful, engineer dont turn up and ...

Hi, we have been a Sky customer for a few years or so with ~2.5mbs download, and recentley we saw that BT was able to provide us with an estimated speed of 72.1mbs download and 20mbs upload, according to their postcode/address check. We wanted their infinity 2 service, so we went and orderd it last month.
We were told that the phone line will be transferred on the 16th of May, 2012, which was also the date where the engineer was supposed to come, and that the delivery package will be recieved on the 14th. We did recieve the Home Hub 3, and a small black box, which appears to be two ethernet cables.
On the 16th, we waited all day for the engineer to turn up, and, as you guess, no one turns up. We call and call, and we are told the phone line will transfer on the 16th, however on the 17th, it just cut off mid day and the phoneline failed to transfer.
We were told on the 16th, that there was an unexpected problem at the exchange, and the problem will be resolved within 48hrs, however they failed to fix it, and they failed to transfer the phone line. Now we have no phone line and no internet, seems we would have been better off with Sky broadband, at least we would have had some connection to the internet. I find myself having to use my mobile phone internet to tether to my laptop for internet access.
I know this bit may sound stupid but, I am in the middle of my exam period and internet access is vital for my revision, and we ordered infinity 2 with no expetations of such problems. I have read that people have had an engineer visit delayed by a short while, but now, we dont even have a phone line.
Im acually feeling hopeless here, we have called them enough times with pointless useless replies that dont tell us anything about when we will get our internet, or phone line. We can't even use the landline to call BT, so our calls aren't free using a mobile.
Please could someone help

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HT4061 Screen went blue . Phone turned off and never turned back on

SCreen went blue. Phone turned off and never turned back on

What to do if your iPhone will not turn on

When downloading application updates, which are over a GB, my MacBook Air keeps logging me out and I have to start the download over. I have the power settings set to never turn off, and the display set to never go to screen saver.

When downloading application updates, which are over a GB, my MacBook Air keeps logging me out and I have to start the download over. I have the power settings set to never turn off, and the display set to never go to screen saver. Any suggestions?

I have the exact same problem/situation since a few days
I have not intalled a program lately.
Any progress Voratima??
Software Mac OS X Lion 10.7.5 (11G63)

My iphon 4 suddely switch off and it was never turn on ,, what's the problem?

my iphon 4 suddely switch off and it was never turn on ,,as well buttons didnt function,, what's the problem?

Hey debdip2,
Thanks for the question. I understand that you are experiencing issues with your iPad. The following resource may provide a solution:
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
If iPad won't turn on, or the display stops responding
Follow these steps, testing after each:
1. Turn the iPad off and turn it on again. Press and hold the Sleep/Wake button on top of iPad for a few seconds, until a red slider appears. Then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
2. Reset iPad. Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears.
If your issue persists after following the above steps, try to restore your iPad with iTunes. If you are unable to restore it, use recovery mode.
Thanks,
Matt M.

Engineer never turned up !

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