ENVY dv7 laptop - Start screen in Windows 8 just flashes, can't get past that.

Hello - the other night my daughter unplugged the AC adaptor to work away from her desk. Then, she plugged it in again and the screen was blank. She restarted, click on the User and the screen was just black. We shut down and started again and it would power up, then bring up the User prompt, but after you clicked that, the Windows 8 Start screen would just flash and you couldn't click on anything.
I have followed directions for a hard reset (removing the battery, discharging any extra power and starting back up w/out peripherals attached), but that didn't work. I also tried disabling Windows Error Reporting Service and that didn't work. Also, I ran a quick systems check that said everying passed. Wondering what else I can try?
Thanks for any help!

Please check if you find it under system config and if you dont find it then refer to the steps mentioned below to do the test.
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly.
To start System Diagnostics:
1. Turn on or restart the computer, quickly press esc, and then press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
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Thank You,
AntonyG1
Although I am an HP employee, I am speaking for myself and not for HP

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