Eprint stuck on please upgrade product ok

Initial setup of HP3056A printer Model J611h AKA CR239A
Was in process of the ePrint setup and pressed the ePrint button went thru the printers self check and displayed the error message: "Please upgrade product" with the OK to the right. Have pressed the OK button several times and now nothing happens.
Can wirelessly print to the printer but no eprint services. Can not find anything so far with help on what to do next.

Known issue and should be resolved in a week or so.
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I worked for HP but now I'm retired!

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I hope you are doing well and sorry to learn you are having this issue
Can you share what is the complete printer model as well as this;
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Error messages - on printer screen and/or computer, any blinking light patterns.
I will do my best to help you;
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And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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I hope you are doing well and sorry to learn you are having this issue
Can you share what is the complete printer model as well as this;
Operating System (including service pack revision)
Connection Method - USB, Hardwired LAN, Wireless?
Error messages - on printer screen and/or computer, any blinking light patterns.
I will do my best to help you;
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And remember . . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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There is currently an issue with the Deskjet 3050A or 3056A where it is asking you to upgrade the product when enabling web services. This issue has just recently started occuring, and happens to also be at the same time as the Black Friday sales.
Currently HP is looking in to the issue to resolve it, but at this time there is no ETA on the fix. In the mean time all of the other functions of the printer will work fine.
Jon-W
I work on behalf of HP
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This question was solved.
View Solution.

Glad to hear you are getting further along now ran-d. What server error are you getting at this point? There may be a fix or it may simply be a higher than normal load on the servers causing this due to all of the new printers being set up.
Jon-W
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!

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