ERP Orders in CRM

Hello everybody,
I discover in CRM the possibility of creating ERP Orders in CRM in the webclient. I like it because it works well and the WBS element appears. I don't know why CRM allows creating ERP Orders when you can create a CRM order and replicate it to ERP.
My answer is, what consequences will i have using an ERP order in CRM?? could I do reports on erp orders in crm??
thanks in advanced!

Ana,
The whole concept is a relatively new functionality first partially introduced in CRM 2007 and further refined in CRM 7.0.
The whole idea is that in order to create an order CRM you have to re-write all your ABAP ERP pricing exits, into java pricing exits on the CRM side. This issue alone is costly and expensive and causes a lot of customers not to want to use CRM. In addition all your SD user exits must be re-written on the CRM side in CRM for the order to process correctly in CRM before replication to ERP.
To alleviate this problem, the ERP sales order concept was created so you could still take advantage of CRM functionality while created an order, etc, but not have to rebuild your whole order entry process. It still has limitations, but provides an alternative for customers who don't want to re-do VA01 completely in CRM.
As far as consequences well you probably need to checkout the OKP for CRM 7.0 to get more details.
Take care,
Stephen

Similar Messages

Using ITS to display ERP orders in CRM

Hi,
we implemented a new assignmentblock with ERP orders in BP account overview. Now we want to display these ordes via ITS if user clicks on order ID. In the event handler we use the BOR object to navigate
      lv_object_key = lv_vbeln.
      CALL METHOD cl_crm_ui_descriptor_obj_srv=>create_bor_based
        EXPORTING
          iv_bor_object_type = 'BUS2032'
          iv_bor_object_key   = lv_object_key
          iv_logical_system   = lv_logsys
*          iv_ui_object_type   =
          iv_ui_object_action = lc_ui_action
*          iv_component        =
        RECEIVING
          rr_result           = lr_result
Now we see, that ITS starts with the correct transaction, but it ends at the selection screen of VA03 and the field of order ID is empty although lv_vbeln is filled correct in the event handler (including leading zeros).
I debugged in CL_CRM_TL_ERP_BUS2032_DISPLAY->IF_CRM_IC_ACTION_HANDLER~PREPARE_DATA_FLOW and recognized, that ICWEBCLIENTBORKEYPARAMETER is empty. If I fill it with the order ID, everything runs fine. But what must I implement in my event handler, to transfer the order ID to this method.
regards
Martin

Ana,
The whole concept is a relatively new functionality first partially introduced in CRM 2007 and further refined in CRM 7.0.
The whole idea is that in order to create an order CRM you have to re-write all your ABAP ERP pricing exits, into java pricing exits on the CRM side. This issue alone is costly and expensive and causes a lot of customers not to want to use CRM. In addition all your SD user exits must be re-written on the CRM side in CRM for the order to process correctly in CRM before replication to ERP.
To alleviate this problem, the ERP sales order concept was created so you could still take advantage of CRM functionality while created an order, etc, but not have to rebuild your whole order entry process. It still has limitations, but provides an alternative for customers who don't want to re-do VA01 completely in CRM.
As far as consequences well you probably need to checkout the OKP for CRM 7.0 to get more details.
Take care,
Stephen

How to create an ERP Sales Order in CRM by referring to CRM Quotation

Hello Experts:
My requirement is as follows:
I have done the replication of customers and materials between ECC and CRM.
I need to create a quotation in CRM and create a follow-up transaction as ERP Sales Order within CRM.
My question is: how do i link the CRM quotation and ERP Sales Order within CRM?
In other words, Once I save the CRM quotation, I need to be able to create an ERP Sales Order within CRM through a follow-up transaction...
Hope I made myself and the question very clear?
Kindly help.
Many thanks and regards,
VSK.
Edited by: venkatskumar on Feb 11, 2011 6:57 PM

Dear,
we faced same situation in ALmansour motors comp. , but we tried to create CRM/Qoutation and replicate it to ERP
and after that we created ERP Sales order () with refrence to our ERP/Qout., the sales order will be replicated automaically to CRM again with same no. () and linked with ERP qoutation which have the same CRM qoutation no(*).
(*) i think after qoutation replication you can use transc. launcher to create ERP sales order through CRM screen.
(**) you have to handle the no ranges for Q. and sales order on both servers to be matched
Note :
to replicate CRM qoutation, be care this configration point,
CRM qout. item category>> ... >> customizing at item level (Qout. Data .. Releveance for Qout.) = 3 initially a sales/service trans.
I hope to it would be useful
سبحان الذي علمنا هذا

Add ECC Custom Fields in CRM Web UI ERP Order item

hi all,
i have to Add ECC Custom Fields in CRM Web UI ERP Order item .
I have :
- add the field on Web UI Screen.
- add the field on structure TDS_item_COMV and TDS_item_COMC in ecc
- insert record for field on LORD_MAPPING table
- implemented badi BADI_LORD_DO_PA BADI_LORD_GET_INPUT_MODE.
- implemented method GET_I_S_STRUCT on crm with :
CASE COMPONENT.
    WHEN 'ZZSPOND'.
      RV_DISABLED = ABAP_False.
endcase.
- on method do_prepare_output i have change value of fields with code :
lr_loop = typed_context->erpadmini->collection_wrapper->get_first( ).
WHILE lr_loop IS BOUND.
posnr = lr_loop->get_property_as_string( iv_attr_name = 'POSNR' ).
Does the current item has to be set for "Sponda Idraulica"?
READ TABLE Z5CL_GSA_TOOL0001=>GT_ITEMS_SPOND INTO ls_spond
                              WITH KEY posnr = posnr.
IF sy-subrc = 0.
lr_loop->set_property_as_string( iv_attr_name = 'ZZSPOND' iv_value = 'X' ).
DATA : V_X TYPE STRING.
V_X = lr_loop->get_property_as_string( iv_attr_name = 'ZZSPOND' ).
ENDIF.
lr_loop = typed_context->erpadmini->collection_wrapper->get_next( ).
ENDWHILE.
I can't change the field value because it is "not changeble" .
Can you help me ?
Thanks in advance.

Hi Celi,
I have created some fields at header level of ERP Order, and the user is available to change them, replicating the information to SAP ECC (using interface LORD II).
All sales item information is treated using RFC ERP_LORD_GET_ITEM_MULTI, available in SAP ECC.
Please check the following point:
If those structures below were expanded with your custom fields:
SAP CRM:
CRMST_L2_ITEM_COMV
CRMST_L2_ITEM_COMC
CRMTT_ADMINI_ERPIL
CRMTT_ADMINI_I_ERPIL
SAP ECC:
TDS_RFC_ITEM_COMV
TDS_RFC_ITEM_COMC
Please check if for your scenario is necessary to implement the enhancement BADI_LORD_DO_PAI method ADD_SUPPLY_LIST. The code below works for header level.
DATA: ls_supply TYPE tds_field_supply.
IF iv_object_id EQ 'HEAD'.
    IF iv_module EQ 'VBAK_BEARBEITEN'.
      ls_supply-field = 'ZZCCINS'.
      APPEND ls_supply TO ct_supply.
      ls_supply-field = 'ZZCCNUM'.
      APPEND ls_supply TO ct_supply.
      ls_supply-field = 'ZZCCNAME'.
      APPEND ls_supply TO ct_supply.
      ls_supply-field = 'ZZAUNUM'.
      APPEND ls_supply TO ct_supply.
    ENDIF.
ENDIF.
I hope it helps!
Kind Regards!

Help needed on the logic used to display ERP Sales order in CRM WEB UI

Hi,
I have a requirement where i need to trigger an activity/workflow in CRM for orders that are created through ERP Salesorder functionality. In the workflow list, we need to give the order description and provide an hyperlink to the order number. on selection of order number, it should display the ERP sales order. To achive this in workflow, i am trying to understand the as-is standard functionality which is available in Agent Inbox search on ERP sales order.This search is getting the ERP orders and on selecting the order it is opening the ERO sales order page. I tried debugging the method GET_MAINCATAEGORY available in the component iccmp_inbox and in the view Inboxsearch.But couldnt really able to crack the logic how it is retrieving the ERP sales order from inbox search. Any pointers on how this is achieved will be of great help.
Thanks,
Udaya

Hi Denis,
very good idea. I thougt myself about that workaround, but it is not really that for what I searched.
I mean the "SAP Query" is a really good standard tool, that are used by many customers. That is why think there must be a standard way to display the SAP Query in the Web UI without using Transaction Launcher.
But it seems that there is no way, except of the transaction launcher or by using an additional analyse system like SAP BI.
By the way do you know a Web UI compoment which enable the user to start reports like SE38?
Regards
Fabian

ERP Delivery/Transfer Order u2013 CRM Billing

Hi everybody,
Iu2019m new to this forum and I hope that this is the right place to post my request.
Iu2019m currently developing a course in CRM and face a problem. We use an IDES client of the UCC and I try to accomplish a sales order in the CRM System, process the delivery/transportation in the ERP backend and after the delivery is completed, there should be a billing due list item created in the CRM System. The problem is, that there is no Billing Due Item created/transferred to the CRM System. Here is how the process works:
Transaction Code: CRMD_BUS2000115 bzw. CRMD_ORDER
1.     Transaction Type is Sales --> Sales Process (Item Category ZSAL)
2.     Type in the following data
   a.       Sold-to Party     300025 (01Megastore)
   b.       Product          HT-1000
   c.       Quantity          1
3.     Save the document.
4.     Go to the ERP System and check whether the sales order was transferred (Transaction Code: VA02)
5.     Create a Delivery Document (Transaction Code: VL01N). Shipping Point is 3800 (Denver) and date is
        todayu2019s date + 1 week. Save the document.
6.     Create the Transfer Order use the following settings:
a.     Warehouse number          038
b.     Plant                            3800
c.     Delivery                       the number of the delivery
d.     Foreground/Backgrnd.     System Guided
e.     Adopt Pick Quantity             2 (Include pick, quantities in delivery and post Gl)
f.     Press Enter and save.
After I create the Transfer Order the delivery should be completed and since the Item Category of the Sales Transaction Type is ZSAL and ZSAL is set to be Delivery-Related, there should be a Billing Due Item created in the CRM System. So far the theory!
Now thatu2019s where the problems begin:
1.     There is no Billing Due Item created in the CRM System
2.     I try to create a billing due in the ERP System here I get the Error message, that the u201Cgoods issue has
        not been posted for deliveryu201D
3.     I take a look at the delivery (vl02n). Here the deliveryu2019s status is still at u201Cbeing processedu201D
4.     I try to u201Cpost good issueu201D manually.
5.     I get the error message u201CSyntax Error in substitution u2018Reg_SUBu2019, step u2018001u2019u201D
The error message long text is:
Syntax error in substitution "REG_SUB", step "001"
Message no. GB032
Diagnosis
A syntax error was found in substitution REG_SUB during the ABAP code generation.
System Response
An ABAP code is not generated for this Boolean statement and the statement is evaluated as FALSE (in ABAP include GBTWMFIC).
Procedure
Correct substitution REG_SUB using substitution maintenance.
Hopefully anybody here can help me with this problem. Thanks in advance
Taymaz

Hi Stephanie,
I just wanted to point out two things:
1. As Dinesh explained already, the first scenario is mostly used if the Logistics Execution (delivery, transportation) happens in ERP, and billing was already set up and used in ERP. But in principle you can also use CRM Billing in connection with Logisitics Execution in ERP. This means you create your sales order in CRM, your delivery and so on in ERP, and then you can bill the order or the delivery in CRM. The advantage of this is that you are able to bill e.g. sales order and service order items in one invoice.
2. In the second scenario you can upload orders to ERP (if you want to do Logistics Execution), but is is not necessary (if you don't do LE). And it is not necessary and not possible to upload billing documents to ERP. CRM transfers automatically or manually the billing document to ERP FI and creates and Accounting document. So it is fully integrated without replication and without using ERP Billing.
I hope this answers your questions.
If you are interested in an integration scenarion with CRM Order - ERP Logistics Execution and CRM Billing, please watch the following short video:
[https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/a07ef82a-60d2-2b10-98bb-9abcbc282bec]
Best regards,
Angela Thomas

Set user status in CRM for incoming ERP order

Hello,
as SAP doesn't offer a user status replication between ERP and CRM (Note 905430) and we have the requirement that incoming ERP orders should get a specific user status, I was trying to implement the BADI CRM_DATAEXCHG_BADI.
For data coming from the ERP system into CRM, the documentation of that above mentioned BADI points to implement the CRM_DATAEXCH_R3D_MBDOC_FILL method.
I am experimenting for a week now how to fill the status segment correctly but unfortunately I don't get it to work. I didn't find any coding examples in SDN nor OSS so that now I am posting myself the question due to the lack of documention/information on that interface.
Does anybody know what I have to fill in the structure BAD_STATUS_MESS which consists of the following fields:
TR_STATUS
BEF_IMG
TASK
SENDBITS
CLIENT
GUID
ORDERADM_H_GUID
STATUS
USER_STAT_PROC
ACTIVE
PROCESS
TXT04
TXT30
KIND
OBJECT_TYPE
My best guess was the following, but it didn't work:
TR_STATUS.................
BEF_IMG.......................0
TASK............................0
SENDBITS.....................FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF
CLIENT..........................
GUID.............................
ORDERADM_H_GUID...<GUID of the orderadm_h segment>
STATUS.......................E0003
USER_STAT_PROC.....ZCRMJHTA
ACTIVE........................X
PROCESS....................
TXT04..........................
TXT30..........................
KIND............................
OBJECT_TYPE............BUS2000115
Any help will be highly appreciated.
Many thanks in advance
Victor

TR_STATUS.................
BEF_IMG.......................0
TASK............................1
SENDBITS.....................'FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF'
CLIENT..........................SY-MANDT
GUID................................<GUID of the orderadm_h segment>
ORDERADM_H_GUID...<GUID of the orderadm_h segment>
STATUS.......................E0003
USER_STAT_PROC.....ZCRMJHTA
ACTIVE........................X
PROCESS....................
TXT04.......................... Status Text
TXT30.......................... Status Text
KIND............................ 'A'
OBJECT_TYPE............BUS2000115
APPEND above record TO ct_bus_trans_msg-status.

Any case study on using ERP sales order vs CRM Sales order in IC WEB UI

Hi All,
Currently we have a requirement where in agent uses ERP Sales order functionality in IC WEB UI for creating sales order. Incase of any incompleteness in order or any pricing error an activity should get created and should get assinged to Back office guy(CRM User).
My approach is as follows, we will call a custom FM in CRM from the user exit associated with Sales order transaction, This logic gets executed on save of ERP sales order.This custom FM will create an activity in CRM and assing it to back office guy. Other approach is to use the IDOC linked to the VAO1 transaction which inturns calls the custom fm.
Can you please suggest if you have any better approach to this.
Recently we came to know that ERP Sales order has got limited functionalities. If some one has a case study doc on ERP Sales order vs CRM sales order pls give me the ref link.
Thanks,
udaya

Hi Udaya,
Calling a Customer Specific R/3 Transaciton was quite easy in CRM 4.0 / 5.0 in the PC-UI Framework using Object Links. You can do that all by customizing and creating a custom method for a BOR Object in Transaction SWO1.
I think I've used CRM_ORDER_MAINTAIN to update the Document Flow. The subsequent activities where created by BAPI_ACTIVITYCRM_CREATEMULTI. I've wrapped all that standard functions in a RFC enabled function module.
It would be possible to provide also a link in the E-Mail to the Manager but the client is using a Citrix environment to provide access to the Portal. But Outlook runs locally. So we decided to use the standard Portal iView to display the Alerts. When you fill the Alert Container with the elements OBJKEY_GUID, OBJKEY_BOR_OBJECT_TYPE, OBJKEY_CRM_OBJECT_TYPE, OBJKEY_METHOD and OBJKEY_LOGICAL_SYSTEM using the Function Module SWC_ELEMENT_SET that provides a direct link to the specific document too.
Best regards
Gregor

Creating ERP Sales Order from CRM 7.0

Hi Experts,
We are implementing the scenario-Creating ERP Sales Order from CRM. My doubt is:-
Do we need to download the entire product data from ECC via middleware to implement this functionality?
Is it possible that we manually create few products in CRM with same heirarchy and category and avoid middleware data download?
My basic doubt is-what product information is passed to ECC from CRM when we create the ECC Sales Order? If only product id is passed, then we can avoid middleware data download for product from ECC to CRM.
Can anyone please provide me some pointers on this? What should be the approach-download product data from ECC to CRM or manually create product data in CRM?
Thanks and Regards,
Rohit

I´m trying to figure out the ERP Sales Order Scenario in CRM, i found the following link (sap.help) to customize the ERP sales Order in CRM, it´s a quickly guide supported by SALESPRO but in my case does not work, if somebody knows how to retrive the Order in IC i´ll appreciate.
Here a quick Guide -->
Prerequisites
You can directly create and change an ERP sales transaction in SAP CRM once you have carried out the following:
You are using SAP ERP for your Quotation and Order Management.
You are using SAP CRM.
You have assigned the relevant ERP sales transactions to a profile.
You do this in Customizing for CRM, by choosing Customer Relationship Management Transactions Settings for Sales Transactions Define Profile for ERP Sales Transactions .
You have defined an RFC destination.
You do this in Customizing for CRM, by choosing Customer Relationship Management CRM Middleware and Related Components Communication Setup Define RFC Destinations .
You have defined a business role by copying the standard business role SALESPRO to your own. You make this setting in Customizing for CRM, by choosing Customer Relationship Management Business Roles Define Business Role .
You have defined cross-system copy control of transaction types.
You do this in Customizing for CRM, by choosing Transactions Settings for ERP Transactions Maintained via CRM Cross-System Copy Control for Opportunities and ERP Transactions
I want to see the screens or video regarding with this scenario.
Regards,
Memo

Follow-up Activities for ERP Order (ERP_H)

Hello,
is it possible to create follow-up activities for documents which are in ERP (not CRM).
For example for the quotations and sales orders which are visible in CRM using component ERP_H?
Is anybody using such a scenario of CRM activities for ERP quotations / orders?
Thanks a lot
best regards
Manfred

Hi Manfred,
It is possible to create follow-up activities for documents which are in ERP (not CRM) like the ERP Sales Order as a Standard functionality, meaning the Activities in CRM can be created as a follow up document to ERP sales order.
Assign the Channel Interaction Center WebClient to the transaction type (Activities) in SPRO and you will see the follow up activity to the ERP Sales order
Is anybody using such a scenario of CRM activities for ERP quotations / orders?
--> We have a scenario to create an activity from ERP order. I assigned the channel as mentioned above and I can see the follow up activity to ERP sales Order.
Hope this helps.
Regards,
Chandrakant

Error while creating ERP Quotation from CRM Opportunity in CRM WebUI

Dear all,
We have implemented Best Practise Scenarios but have a problem in the following: C63-Opportunity Management-Creating ERP quotation from opportunity
I have maintained all necessary customising mentioned in Best practises documnet and could select a quotation(AG) as follow on transaction from Opportunity, but get an error message " Material 23 is not defined for sales org.1000, distr.chan.10, language ENu201D in the ERP quotation screen even though material 23 is created in ERP for Sales Org 1000 & DC 10. I have downloaded the material from ECC and it is available in CRM also.
The weird thing , when the error message pops up in the ERP quotation screen if I delete the material and enter the same material, I get no error.
If I have 3 materials in opportunity then the error message is there for all the 3 materials when I create an ERP Quotation & after deleting all the 3 & reentering I get no error and am able to save ERP order.
We have CRM 2007 connected to ECC 6.0
Please help resolve the above error.
Thanks
Teyna

hi,
have you created org from middleware thorugh r/3. Is your hierarchy and category same as that mentioned in best practice documents?
Regards
Pankaj kumar

Getting an error while creating a ERP Quotation from CRM Sales Web-UI.

Hi Experts,
I am getting an error while creating a ERP quotation from CRM Sales Web-UI. Here I am enclosing the screen shot. Please give me the solution for this.Thank you in advance.
Regards
Kishor Kumar.

Hi Kishore,
Please refer to the link below -
Entry of ERP Sales Documents in SAP CRM - Sales Quotation and Order Management - SAP Library
Also, refer to the SAP note -
1446253 - FAQ note: ERP documents in the CRM Web UI (lead-to-cash scenario)
This note will give you the related topic and the configuration required through SAP help links.
Hope this will be useful.
Thanks and Regards
DJ

Creation of R/3 order in CRM from the opportunity created in CRM ?

Hello Experts,
I would like to create a ERP sales order from CRM system, by follow up from opportunity.
1) I defined cross system copying control
How to define a profile for allowed ERP sales transactions ?
How to assign this profile to the user role ?
Kindly help me out...
Regards,
A.Lakshith Rao

Hi,
1606107 - Creation of follow up ERP quotations from opportunities not working
Entry of ERP Sales Transactions in SAP CRM
http://help.sap.com/saphelp_crm70/helpdata/EN/47/463fc2b61c1a41e10000000a1553f7/frameset.htm
Denis

How to make the ERP orders visible in the interaction history????

Hi All
I am working on CRM 7.0, I am not able to find the ERP Orders created for business partners under the interaction history assignment block. How to make it visible
Regards
Jacopo Francoise

Check class CL_CRM_IC_IHISTSEARCH_IMPL (the view controller's class), method SET_ALLOWED_BT_OBJECT_TYPES, you'll see these values hard-coded.
Allowed Business object types:
gc_object_type-businessactivity TO me->gt_object_type, " BUS2000126
gc_object_type-service TO me->gt_object_type, " BUS2000116
gc_object_type-lead TO me->gt_object_type, " BUS2000108
gc_object_type-sales TO me->gt_object_type, " BUS2000115
gc_object_type-complaint TO me->gt_object_type, " BUS2000120
gc_object_type-task TO me->gt_object_type, " BUS2000125
New from CRM 7.0
gc_object_type-opportunity TO me->gt_object_type, " BUS2000111
gc_object_type-incident TO me->gt_object_type, " BUS2000223
gc_object_type-problem TO me->gt_object_type, " BUS2000224
gc_object_type-contract_sales TO me->gt_object_type, " BUS2000121
gc_object_type-contract_service TO me->gt_object_type. " BUS2000112
Rupesh

Cash Orders in CRM 7.0

Seeking some info and tips on how to have settings for Cash Orders in CRM 7.0, akin to that in the ECC.
Just to refresh your goodselves, Cash orders in ECC are posted through a "Std Cash Acc determination - KOFIAC".
Couldnt find much on that as yet hence approaching the experts in here.
Thanks and Regards,
Tariq

Hi,
you can either download the existing orders from R/3 with the download object SALESDOCUMENT or you can connect an ERP system to access ECC data directly (see note 1236015 for restrictions and http://help.sap.com/saphelp_crm70/helpdata/EN/90/725d22d2c049a8ada480ea3939c53e/content.htm, http://help.sap.com/saphelp_crm70/helpdata/EN/45/73b94278560c31e10000000a1550b0/content.htm,
http://help.sap.com/saphelp_crm70/helpdata/EN/47/463fc2b61c1a41e10000000a1553f7/content.htm).
Best Regards,
Michael

ERP Orders in CRM

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