Erreur de téléchargement, contactez le service clientele

voila ce qu il y a d ecrit sur le panneau creative cloud. je ne peux plus telécharger de logiciel. le lien m amene ici... ou a une page 404
merci pour le tuyaux. reste le coup de fil à adobe sinon

Alexandre.imbert are you receiving any specific error numbers? Also are you on a managed network? If not then I would recommend reviewing the solutions listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html.
If you continue to face a download error then please try an alternate Internet connection. If you are connected wirelessly then please try a wired connection. If you are connected via a wired connection then please try a different cable.

Similar Messages

Erreur de téléchargement. Réessayez ou contactez le service de clientèle

Bonjour
Depuis deux mois, je ne peux plus mettre à jour mes applications.
Le panneau "Apps" de Creative Cloud m'indique systématiquement : "Erreur de téléchargement. Réessayez ou contactez le service de clientèle".
J'ai essayé plusieurs fois les solutions proposées (réinstallation de Creative Cloud et nettoyage des informations de connexion de l’utilisateur mises en cache), mais ça ne change rien. Je suis donc bloqué.
Par contre, le panneau "Actifs / Fichiers" fonctionne sans problème.
Quelle est la solution ?
Merci

Bonjour,
essayez de supprimer le dossier AAMupdater qui se trouve à cet endroit:
~/Library/Application Support/Adobe/
J'avais le même problème que vous et cela a fonctionné.
Grégory

I cannot update adobe cc application, message is always and since a long time "erreur de téléchargement" - réessayez ou contactez le service client

I cannot update adobe cc application, message is always and since a long time "erreur de téléchargement" - réessayez ou contactez le service client
and I didn't see application in the apps windows
what is the way to work simply and to update application ?
applications are on my computer and run well
thanks for your hepl
olivier

sign out and then back in to your cc app.
if that fails, you can update directly, All the Adobe CC Updates: The Direct Download Links for Mac OS | ProDesignTools

Erreur, ce code ne semble pas être actif. Contactez le revendeur auprès duquel vous avez acheté la carte ou utilisez un autre code. Pour plus d'informations, contactez le Service clientèle et passez commande par téléphone.

Je viens d'acheter PHOTOSHOP ELEMENTS 13 à la FNAC/Strasbourg sous forme d'une carte de téléchargement du logiciel. La caissière m'a assuré l'avoir "activé", conformément aux consignes figurant sur l'emballage.
Ce soir, j'ouvre le site Adobe prévu, j'entre soigneusement le code apparaissant sur ma carte après grattage. Hélas, seul un message d'erreur apparaît :
" Erreur, ce code ne semble pas être actif. Contactez le revendeur auprès duquel vous avez acheté la carte ou utilisez un autre code. Pour plus d’informations, contactez le Service clientèle et passez commande par téléphone."
Quelqu'un peut-il m'iondiquer comment contacter le service clientèle d'Adobe ?

Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

Contact Customer Service about incorrect charges bill for employee line?

I have tried to contact customer service for over 1 week about incorrect charges on my bill with no luck. Horrible customer service and experience, I can't email anybody, I can't chat with anybody, and I can't talk to anybody. My only choice is to mail a letter?

i just got charged 49.00 on my bank card my unlimited usage is a joke !!! cant send texts not even due until june 16 now i am out of my 49.00 until i call my bank!! to have a stop payment Where is customer service cant get to talk to anybody to resolve this matter

Erreur de téléchargement (erreur 13)

Bonjour,
Je viens d'acheter un nouvel ordinateur (mac) et la fenêtre de créative cloud m'indique une erreur de téléchargement : "l'installation de Creative Cloud ne fonctionne plus" et une fenêtre "Error Starting Creative Cloud avec la mention "error 13 s'affiche à l'écran. J'ai beau désinstaller et réinstaller, rien n'y fait.
Merci de m'indiquer la marche à suivre.
A noter que cet ordinateur est le deuxième sur lequel je veux installer CC.

Bonjour,
C'est au Service clientèle qu'il faut s'adresser, ici c'est un forum d'utilisateurs.
Le service de Chat est très réactif : http://www.adobe.com/fr/company/contact.html

Need a way to contact customer service abroad!

"I NEED TO CONTACT VERIZON BY EMAIL
Esta pergunta não foi respondida.
e.mehta011 11/03/2014 04:47
I'm abroad in another country right now and have a question about my bill, but do not have international phone access and live chat is not working for me. Any possible way to email someone from Verizon directly for help?"
Hello,
I'm having the same issue and am beyond frustrated. As I'm being threatened with loss of phone number, fees, credit reporting, etc. all I need as an explanation of why I owe money when I was assumed to have a zero account balance and have been on a vacation suspension for months while in Brazil... I amazed at the amount of time it has taken, with zero success, to get in ANY sort of contact or find ANY detailed explanation of charges.
- The Verizon site will not switch from Spanish langauage to English (ironic considering I'm in Brazil and the language is Portguese).
- I cannot view my bill or explanation of charges. Says;
"The System is Currently Unavailable, Sorry for the Inconvenience"
- The Live Chat feature does not work.
- I've tried responding to emails from Verizon three separate times to no avail.
Honestly, it's $85.00. I just need to see why I owe it before I pay because I'm confused and had thought for well over a month or two I was at $0 until finally an email almost 2 months after my service was suspended saying (which I didn't bother to open, heading just said 'bill now available online' which I assumed was for a $0 balance since I paid my last bill months prior) Not until April 11th did I receive a warning about a past due balance, again from months prior. Why did it take so long to notify me?
I would like an explanation of my bill and charges so I can pay or not pay my past due balance as well as to why it took so long to know about it and why I am not able to use any useful tools on the Verizon website or contact customer service in ANY fashion to try an resolve this issue (which I've been attempting to resolve now for over two weeks). I also do not feel any late charges should be applied given my failed attempts to contact Verizon before a $5 increase in balance.
Here is my email from April 12th:
"Hello,
I'm very confused. As far as I'm concerned I had paid my balance and am not being charged for service while I am here in Brazil. I am on a vacation suspension. I have tried to log on but when attempting to view my bill, it says "the system is currently unavailable." When I can verify the charges, the bill will be paid immediately.
Best,
Dylan Bolling"
Thank you for your time and consideration; take care!
Best,
Dylan Bolling

Hey there, Brewcity04! Sounds like you've really been having difficulty reaching us to resolve how your info is displayed via My Verizon. Although I regret that, I'm here to help! We'll need to communicate with you privately, so I'll need you to follow my handle (DionM_VZW). The instructions for that are at this link: http://vz.to/1gBiqkv. I've already sent my follow request to you!
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Can't contact customer service.

i just recently was laid off from my job. I have been trying to contact customer service to hopefully be able to do a payment arraignment, but every effort I make has been unsuccessful. On hold when I call for 45mins or more, I am left on hold or no one responds to my chats when I do it online & now I ma using this as my final option. Please someone from Verizon please contact me. I do not want my service disconnected, my credit ruined & I want to still use your service.
Thank You In Advance,
{edited for privacy}

I have had this same problems numerous times, between Verizon Wireless and Verizon FIOS. The only time you can reach someone quickly is if you want to buy something. Once they have you as a customer then they ignor you. The custtomer service is the worse that I have ever seen. I have just spent 1 hr and 5 minutes on hold waiting for someone to answer a billing question where I have a charge for equipment in November and I haven't change anything recently. Maybe if Verizon had a mangagement team that really cared about customers, they would provide a customer service department that showed this. I would like a call from a Verizon Manager.

Excessive charges & poor customer service

BT clearly have no interest in customer service. After having payment difficulties BT appeared to be understanding to the situation in giving me more time to pay. They assured me that the fact that I had contacted them would mean I would not face further charges. Now, after making the payment I find that they want an additional £32 in charges. How on earth can this be justified? It's nearly the cost of 2 months line rental! When I contact their so called customer service team, they don't seem to understand why I am complaining. Having been with BT for over 7 years I think it's clear they are not really looking to retain they loyal customers.

My saga with BT is highlighted in the complaints letter I sent to them. I am very doubtful I will get anywhere but I would appreciate anyones help and support regarding the matter. I can see many people have been through the same anguish and frustration as me.
To whom this may concern,
I am writing to you regarding the bill I have received. This bill states that I owe £130 for an engineer call out charge however I had no knowledge or information about this £130 charge other than a text message from BT which actually highlights I should not have been charged for the engineer call. The fault is with the BT internet phone you have provided me.
My partner spoke to BT the end of January to report that our BT internet phone (provided by BT) was not making a ringing sound when it was called. The phone lit up when someone was phoning however when I went to pick up the phone the line was dead. This fault was reported to BT. We thought it was a fault with the line however the internet was connecting without any problems and this was explained to BT when we phoned them. The result of this conversation was that the BT representative said he would send an engineer out. This was the end of the conversation; there was no mention of charges for this service. I was led to believe this was what BT would normally do as part of their procedure so I agreed that an engineer could come out to check the phone. No mention of a call out charge was discussed with me or my partner.
The BT engineer then visited to look at the fault. He said there was a problem with the equipment provided by BT. He said he would contact BT and ask for another BT internet phone to be sent out. As he left he said ‘don’t worry I will put down that it is a fault with the phone not your line’. There was no discussion about a call out charge. The only information I have received is a text message from BT to say ‘we’ll visit you at 13:00 and 16:00. If the problem isn’t with BT equipment you may have to pay a repair charge’. This text message highlights that I should not be charged for this visit because as the engineer states the fault was with BT equipment.
As you can appreciate it came as a shock to me to find a bill which is asking me for £130 for the engineer call out charge. I have made numerous calls today and have spoken to representatives at BT to try and resolve this issue. I have spoken to a number of people at BT including the supervisior. All have said that they have looked at the notes made by the engineer and he has stated that he has informed me of the charge. Nothing in writing was given to me other than a text message which confirms that I should not be charged as the fault is with BT equipment.
My partner then called BT the afternoon of 21/03/2011. Again we were informed that BT could not remove this charge and there was nothing they could do to help. One representative said that we should make a complaint to BT and Watchdog as he agreed we had good reason to question this charge.
I have lost my faith and trust in BT as a company and I would appreciate your feedback and support in this matter.
Since then I have had a call from the complaints department who was very abrupt and said he had done his bit and cant do anything else. He states the phone which BT have provided is mine and therefore the cost of the engineer charge is down to me! He had not explained the complaints process to me and I have had to research into this myself. My next step is getting to deadlock and getting ombudsman involved.
I am really appaled and frustrated with BT in general.

Problème d'activation, comment contacter le service adobe ?

Bonjour,
J'ai déjà eu le problème après une panne. Cette fois je pensais avoir fait ce qu'il faut (désinstallation complète) avant de changer de PC. Pourtant, je suis dans l'impossibilité d'avoir CS5 activé en même temps sur mon poste de travail professionnel et sur mon poste à mon domicile.
Je voudrais faire désactiver toutes les installations enregistrées pour repartir comme il faut. Est-ce possible ? Qui contacter ? (je n'ai pas le numéro de téléphone de l'assistance pour la France).
Merci d'avance

Salut fcarba,
S'il vous plaît pardonnez ma traduction en français. J'utilise Google Translate pour la même chose.CS5.5 doit être toujours pris en charge par produit lié "How-to» et aussi «Installation», «activation» et «Problèmes de licence».
Vous pouvez contacter le service clientèle de votre région en visitant le lien suivant: http://www.adobe.com/fr/company/contact.html. Vous pouvez trouver les numéros de téléphone de service à la clientèle Adobe sur cette page. Vous pouvez également sélectionner le pays et la langue en fonction de votre géographie du bas de cette page.
S'il vous plaît laissez-nous savoir si vous étiez en mesure d'obtenir une résolution de votre problème.
=========================================================
Hi fcarba,
Please pardon my translation to French. I am using Google Translate for the same.
CS5.5 should be still supported by product related "How-to" and also "Installation", "Activation" and "Licensing Issues".
You can contact customer support in your region by visiting the link: http://www.adobe.com/fr/company/contact.html . You can locate the phone numbers of Adobe Customer Care on this page. You can also select the country and language according to your geography from the bottom of this page.
Please let us know if you were able to get a resolution to your problem.
Thanks,
Arindam Ghosh

Verizon wireless, unable to contact customer service.

Been unable to contact customer service for past three hours.

I wish there was an easy way online with Verizon to report possible SCAMs. I have been looking for a spot. NOT in customer service. I have received 3 calls today 2 of them were 000-000-0000 telling me I had won some money and was in the running for more. At the end, they wanted me to pay $3.85 to have something sent to me. I was once told that if you TRULY won something, they would NEVER ask you for ANY money. So it appears, they were just wanting my credit card info and charge a small amount to it first to see if it was one they could use. I hung up! Wondering if Verizon could trace the calls somehow and report them.

Over billed - Contacted Cust.Service for 21 times

Folks, This is my latest experinece with O2, I'm highly regret to be O2 Customer. Their service SUCKS.. DON'T GO FOR THEM AGAIN & DON'T EVER SUGGEST O2 My message to O2 team after *bleep* off by conatcting cust.care agents:=========================================================================
Ref: Escallation for Over billing – Unsolved issued – Contacted for 21 times This is regarding your worst & pathetic billing system management & disastrous customer service on complains management and customer queries.
1) In May'15 I was billing for nearly £130, due to international text which triggered from my iPhone app, though I was "opted-out" from International Calls, Text & Special numbers... still it went through and I was charged for those. It is number 1 evidence of your poor IT systems and customer query management.
2) I contacted customer service agent and got this over bill issue sorted out. However by the time I contacted, the bill was generated and agent advised to take off Direct Debit (as she deactivated DD from her end on behalf of me). The issue was solved for the time being and I cleared payment on 21st June for May month bill.
3) Again I noticed I was over charged of £30 excess than usual bill and found out that the VAT which was attracted on above said £130 is yet to remove. Since then that is the biggest issue, each time I call agent they make false promises to remove but never happens and not only that each time I call, every agent concludes different reasons for that £30 excess, again false promises to remove but NEVER THAT TAKES IT OFF.
- Since May'15 - I contacted your O2 Customer service for 21 times
- My last call/case ID with your agent was yesterday – 678748262
- Yesterday the agent kept same false practise of promising to send some details over text but never did – Though I’m really surprised, as it is O2 culture.
- I was disconnected for more than 4 times during these issue transition.
- on an average I spent 40 mins each time I call customer service.
My Questions to you:
- Is this a normal practice of to make your customers go over billed to bag extra money for your own mistakes?
- Don't you have any ethical values or shame on any corner of your business practise?
- How many times would you expect your customers to call and spend their personal time to sort out an issue which triggered due to your inefficiency and incapability?
- Do you think spending huge funds on marketing & Adverts and ditching customers on the background is the core of your business success?
- Don’t think once committed for a promise must be accomplished?
What am I Expecting?
- My problem should be sorted out immediately?
- I wasn't treated fairly and not received service for what I was paid for
- I must be compensated for whatever the damage is happen to me
Thanks,
Srujan

Maybe they didn't realise it was international texting, I notice they said it was through an app!
Although I'm not sure how exactly you might not know, but considering how many scam/rip off apps are around these days, I wouldn't be surprised if it was unintentional!
To the op, follow the advise above of making a formal complaint.

Charged for the service I do not want

I have skype service for unlimited US and Canada, recently I have found that they have charged my credit card for premium service which is $9.99, when I called they told me that I have to subscribe to $39.99 to get that resolved. I am not sure how 2 mistake can correct something?
They even told me to go to bank and dispute the charge if I want.
Does anyone has customer care number where I can get solution? How I can get this resolve?

Hi,
I checked your account and found that the $9.99 charge has already been refunded. You also have your preferred subscription active on your account.
For future reference, you can find out how to contact Customer Service via chat or email through this link: https://support.skype.com/en/faq/FA1170/
Rod
If you found this answer helpful, please give Kudos. If it resolved your issue, mark it as a solution to help others. Thanks!

Left my phone in the movie theatre..what do I do? how do i contact location services?

I just left my phone in the movies...and now they are closed! how do I contact location services to make sure it is still there?

If you were running iOS 5 or higher, had enabled iCloud and Find My iPhone before losing it, you can go to icloud.com on your computer and try to locate it as outlined here: http://help.apple.com/icloud/#mmfc0f2442. If it's turned on, still has Find My iPhone enabled, and has a connection to the internet, it should appear on the map.
If you didn't enable Find My iPhone before losing it you won't be able to locate it.

Kill Finder pop-up window for LiveUpdate "ALERT: Please contact the Service Desk at (212) 522-7777."?

Hello! I bought a second-hand 2008 Intel iMac last May from Ebay, which I was told was wiped but was/is not entirely. First off I will say I'm not a programmer; secondly I will say I first had Snow Leopard on this system and have recently upgraded to Mavericks, and the problem remains.
I started receiving the occassional popup window on my desktop: "ALERT: Please contact the Service Desk at (212) 522-7777. Your AntiVirus software needs repair. LiveUpdate could not be found in the expected location." Typically appears after every time I restart my computer. I don't have LiveUpdate installed, so I did some Web searching and found that Symantec installs can sometimes leave crumbs around your computer, so I did some Terminal window stuff to try to clean this up (can't remember exactly what I did, but it was instructions from the Symantec website for uninstalling LiveUpdate). Didn't stop the the windows from popping up. I left it for a while, then was aggravated again when I found some parental settings in iTunes set by what seemed like a ghost administrator that was not there -- searched on that, and resolved the parental settings issue by clearing all relevant settings and fields under System Preferences > Network > Advanced, through which the computer was once remotely administered by TimeInc.
I thought that would also take care of the popups as well but it didn't. I did the Symantec uninstall (that I mentioned above) again, no luck. I had been trying to search the Web for the entire popup message text to no avail, but then I tried just searching for the first sentence, and I found a website where someone had written code that looks to be for sysadmins to make these messages appear on computers they administer. I am almost positive my computer is not being remotely administered, but I assume I need to do something in my Terminal window to make this message stop appearing. Here's the code I found on the Web:
if [ -f "/Applications/Symantec Solutions/LiveUpdate.app/Contents/MacOS/Liveupdate" ]
then
$logger "LiveUpdating Silently"
"/Applications/Symantec Solutions/LiveUpdate.app/Contents/MacOS/LiveUpdate" -liveupdateautoquit YES -update LUal -liveupdatequiet YES
$logger "LiveUpdating Completed"
else
$logger "LiveUpdate is missing!"
osascript -e 'tell app "Finder" to activate' -e 'tell app "Finder" to display dialog "ALERT: Please contact the Service Desk at (212) 522-7777. Your AntiVirus software needs repair. LiveUpdate could not be found in the expected location."'
fi
$logger "Terminating Normally"
exit 0
Any advice on how to kill this Finder pop-up window will have my eternal gratefulness. Thanks!
- Justin

My preference is to not reinstall from scratch.
Well, I can't in good conscience help with that. Essentially, what you're asking is the same as a guy telling his doctor, "Sorry, doc, I'm going to keep right on eating a dozen doughnuts a day, I just want you to give me a pill I can take to keep my arteries clear."
Not only might there be malware on the machine, either accidentally (no, Symantec products won't do a decent job of protecting against that) or purposefully installed by the seller, but the machine obviously contains all manner of software that you do not have a license for. That software should not have been left on the machine, and it is not legal for you to be using it.
Save yourself a lot of trouble and just wipe it clean. You'll get a fresh system, with no residual issues and no legal problems to deal with.

Erreur de téléchargement, contactez le service clientele

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